Trusted Agent profile · Worcester
★★★★★
1,056 reviews across 2 platforms
Taylors Lane, Worcester, WR5 2PE
St Modwen Homes's office in Worcester, at Taylors Lane, is rated 4.1 out of 5 across 1,056 reviews on two platforms, including 23 Google reviews rated 3.4.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
TrustpilotEverything was just on point.
Everything was just on point.No back and forth.I'm very impressed with their service.
Hi Chantel, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
5/5
TrustpilotGreat service
We had to cancel the application for the house we booked ,because of the distance from there to work.However , Andrew and Shirley tried to help more than we could have imagined during the whole process, but unfortunately we decided to give up ,even if it hurts ,and it will probably take me some time to forget about this house.
Hi Cristina, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback, but we are sorry to hear that you had to cancel your application. Good luck in finding your new home! Many Thanks, Lydia
4/5
TrustpilotToni was very helpful and always…
Toni was very helpful and always respond in time to our queries.Amazing sales woman
Thank you for leaving us a review Barbara. We are glad you've had a positive experience with us. Thanks, Lydia
5/5
TrustpilotRichie came to inspect the noisy…
Richie came to inspect the noisy extractor fans and did a brilliant job by replacing them. Very polite and very detailed when doing his job.
Thank you for leaving us a review Joey. It's great to hear you have had a positive experience with us. Wishing you all the best. Thanks, Lydia
1/5
TrustpilotPOOR CUSTOMER SERVICE
POOR CUSTOMER SERVICESecurity locks have been off for months.Bike garage door locked and cannot access for months.Lift not working for more than a month.This morning car park shutter stopped working.Nothing gets solved, no one replies to emails. I haven’t even included the problems in my flat.Please save your effort and search for houses from a different company.
Hi, I am very sorry to hear this. Please could you send us an email with your development and plot details to sales@stmodwenhomes.co.uk so that we can get this looked into for you. Thanks, Lydia
1/5
TrustpilotGlan Llyn Newport South Wales pubic hair urine and poo on toilet seat
Glan Llyn Newport South Wales . Beware the sales team are a complete and utter waste of time , no communication with any other member of staff or customers .Complained to they’re head office on numerous times , was told all Faults would be repaired . Lie after lie .People read the reviews before parting with any of you’re hard earned money . BEWARE
Hi Timothy, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. We have raise these comments with the sales and site team. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
5/5
TrustpilotExcellent Sales Service
Ben is an excellent staff to help us quickly reserve the house fitting us. Thx Ben
Hi Lyndon, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lydia
5/5
TrustpilotWe’ve had a great experience with John…
We’ve had a great experience with John Marshall from St Modwen. He completed all of our snagging and did a great job 👏 polite and trustworthy.
Hey Charlotte, We're so pleased to hear about your positive experience with John. It's wonderful to know that he was able to complete your snagging to your satisfaction and that you found him polite and trustworthy. We appreciate you taking the time to share your feedback. Thanks, Lydia
5/5
Trustpilot10 out of 10 to Mihail fixing our snag…
10 out of 10 to Mihail fixing our snag issues, they have been fixed to perfection. He is a very neat and tidy worker with a very high professional finish to his work.
Hi Kate, thank you for your review. It’s great to hear that you’re happy with the outcome of the work. We wish you all the best in your new home. Thanks, Nick
4/5
TrustpilotAnnie was very helpful and pleasant to…
Annie was very helpful and pleasant to deal with. So far so good
Hi, thank you for your review. It's always great to hear that the team has helped make someone's home buying experience great. We'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
5/5
TrustpilotFirst Time Buyer
I’m a first time buyer so I wasn’t familiar with the process of course, however both my broker and Aaron who works for St. Modwen Homes were extremely helpful. The email/phone communication was very helpful and put my mind at ease. Our meetings regarding the plots were to the pointand full of details that every first time buyer needs. Well done.
Hello Piotr, thank you for taking the time to review your experience with us. We are glad you have had a positive experience with us. Many thanks, Lydia
5/5
TrustpilotAn overall good experience that I would recommend.
An overall good experience.Whilst they could be difficult to get a hold of sometimes, the overall service from the St. Modwen team was great. Super helpful, friendly and always kept me up to date on every development. Would definitely recommend them to any other first time buyers as they helped make the experience much easier and simper
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lydia
5/5
TrustpilotGood Experience
Our Sales Consultant Aaron was very helpful, accommodating and professional.
Hello, thank you for taking the time to review your experience with us. Many thanks, Lydia
2/5
TrustpilotThey can't keep staff and even the…
They can't keep staff and even the sales office are now agency they don't respond to web enquiries, in Richards own words they are mostly a waste of time. What might be more true is that the reviews and large discounts on offer speak for themselves
Hi James, we are sorry to hear you've not had a great experience with us, and you feel this way. If we can do anything to help, please do not hesitate to contact us on sales@stmodwenhomes.co.uk. Thanks, Lucy.
5/5
TrustpilotMeon Vale - Dave & Lee
I had Dave & Lee come round to correct a few issues on a house we recently brought. They were both great, friendly, knowledgeable. I was very impressed with the works done, with nothing too much trouble. Great guys!
Hi Jonny, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotHelpful Mr Ben
Mr Ben is very helpful for us to buy a new house on last Sunday.
Hi Yick, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotVery good customer service
Very good customer service. Kath from Kiln Gate is very professional.
Hi Ilie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Harriet
5/5
TrustpilotI gave 5 stars because from the…
I gave 5 stars because from the beginning of our mortgage process, we were given the best information and the house we bought from St. Modwen Home was built to the right standard. We love everything in the house. I recommend St. Modwen Home to friends and family.
5/5
Trustpilot5 star service
Josh customer service has been fantastic! He is helpful and went above and beyond to resolve our issues. Excellent service
We are so glad to hear that you had a positive experience with Josh! We appreciate your kind words. Wishing you a happy Christmas! Thanks, Lydia
1/5
TrustpilotCladding on my home
Hello. I have been living in my St Modwen flat (constructed in 2014) which I purchased from new. We have been advised there is cladding and our building has failed the EWS1. Can you please advise what St Modwen can do to help? Your help will be much appreciated.Hello Lydia,The development is called Wembley Central.We look forward to hearing from you.
Hi Aly, Thanks for getting in touch. Sorry, but we are not aware of any buildings within our ownership which require, and yet have failed to obtain, an EWS1. Please could you confirm the location of your flat, so we can look into this? Thanks, Lydia-----------------------------------------------------------Hi Aly, Can I please suggest you contact us at info@stmodwen.co.uk so that we can look into this? Thanks, Lydia
5/5
TrustpilotCallum I would like to thank you for…
Callum I would like to thank you for your professional and excellent work at my property. You completed the work with great quality
Hello Wyn, we appreciate you leaving us a review. The Team at Hendrefoilan will be glad to hear your feedback. Many Thanks, Lydia
5/5
TrustpilotAndrew & Shirley, Kingsgrove sales team amazing
I am close to moving in to my new house on the Kingsgrove Estate in Wantage, Oxfordshire. Both Andrew and Shirley have been amazing, so informative, kind and supportive.
Hi Helen, thanks for reviewing your experience with us. It's great to hear that our sales team has been on hand with you every step of the way. We wish you the best of luck on your moving day! Thanks, Lydia
1/5
GoogleJust as bad as Weogoran Park, which even the Daily Mail picked up on how bad the developers left it. They only started to finish the roads, pavements, street lights etc after the press picked it up locally and then nationally. They proposed 12 weeks to finish the work and 9 months later it still isnt finished. Pear Tree will be exactly the same, they will take your money and then abandon you, customer service is non existent from the top down, they will lie to you to fob you off and then deny it. Severe issues are still being found on Weogoran 5 years after some houses were built. Don't be fooled by their lies, avoid buying off these cowboys.
5/5
TrustpilotFriendly and helpful
Before completion the sales team were helpful and accommodating, allowing for multiple viewings and responding to any requests I had during the purchase process.After moving in the site team have been more than helpful and always friendly. Going further than expected to help correct any issues (mostly cosmetic) I'd found after moving in and offering extra assistance where they could.
Thank you for leaving us a review Tom. We are glad you've had a positive experience with us, and we wish you all the best in your new home. Thanks, Lydia
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