Trusted Agent profile · Worcester
★★★★★
1,056 reviews across 2 platforms
Taylors Lane, Worcester, WR5 2PE
St Modwen Homes's office in Worcester, at Taylors Lane, is rated 4.1 out of 5 across 1,056 reviews on two platforms, including 23 Google reviews rated 3.4.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
TrustpilotJust exchanged contracts
Just exchanged contracts on a plot at the Copthorne location. Service has been excellent so far, Sam and Zoe have been particularly helpful. Communication throughout has been great and a nice, easy processes
Hi Brooke, thank you for taking the time to review your experience with us. We are so happy to hear you have exchanged contracts! Congratulations! We wish you all the best. Thanks, Lydia
1/5
TrustpilotStill have outstanding issues 18 months on…
Still have outstanding issues 18 months on Glan Llyn estate. Promised a new sink due to damage and for kitchen doors to be replaced when we moved in November 2021. Have had three appointments booked in. First one was not a kitchen fitter so could not do it and kitchen doors got sent to wrong site ,second time no sink ordered and third time wrong colour sink and no kitchen doors reordered Customer service manager advised would be dealt with as a priority that was 6 weeks ago and after 4 emails being sent to St Modwens it’s always the same response “we can chase them” and then don’t hear anything back. Road and pavements unfinished, drains blocked, streetlights only turned on a few months ago, only just got a road sign the list goes on. Save your money look elsewhere.
5/5
TrustpilotKelly and Simon were absolutely great…
Kelly and Simon were absolutely great throughout the entire sale process.
Hey, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the site team; I'm sure they'll be very pleased with the feedback. Merry Christmas, Lydia
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with all team members and they helped me at each and every step and made my journey beautiful I would recommend everyone to visit their site and get an amazing experience as words cannot do justice to their service thank you St Modwen
Hey Erum thank you for reviewing your experience with at our Banbury Place development. It great to hear you have been thrilled with the experience provided to you. Thank you from all of us, your feedback is really appreciated, Lucy.
5/5
TrustpilotGreat home built by St Mowden Homes.
Since moving into my new home, it has being a pleasant experience. Great scenery with accessible walkways.I must not fail to mention the great customer service rendered by Ashley and Gabrielle in ensuring that we settled in our new home.
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
5/5
TrustpilotMy wife and myself have reserved our…
My wife and myself have reserved our first home as part of the help to buy scheme. Both Caroline & Viv at Locking Parklands have been so helpful with our application, taking us through and explaining each step as we go along. So far this whole process has been simple, straightforward and stress free thanks to them.
Thank you so much for leaving us a review Alex. We are glad you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotI just recently bought a property at…
I just recently bought a property at Snibston Mill. My experience has been really great. The staff are super friendly and helpful. Would absolutely recommend
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you had a great experience and that our staff was helpful and friendly. We appreciate your recommendation, Thanks, Lydia
5/5
TrustpilotBuying a new home.
We recently purchased a house from Emily @ Pear Tree Fields. We've had every question answered straight away, in a friendly and welcoming manner. Nothing has been too much for her to find out or help with. We've enjoyed the process from the start, and hope it goes as smoothly as it has so far!
Hi Edd, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotCofton Park
Jayne is very helpful for the whole process.
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotSt Modwen's have been amazing
St Modwen's have been amazing, they have gone above and beyond even after we moved in. When having our garden done by a separate company they even helped us by providing us a skip and answering all the questions we had to save us any extra expense. We can not recommend them enough.
Hey Leanne, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you the best in your new home. Many thanks, Lydia
5/5
TrustpilotThank you to Lee and Callum
Big thank you to the technicians Lee and Callum at the Littlecombe site. Was really impressed with the quality of their work and both were friendly and very respectful of my house. Thanks guys!
Hi Steve, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
5/5
TrustpilotShowing our appreciation to John(Glan Llyn)
Showing our appreciation to John ( Glan Llyn) for replacing our damaged kitchen unit door.He arrived on time and got straight to work - whilst he was around he also helped us attend to a snag with one of our internal doors .
Hello, thank you for taking the time to review your experience with us, we’ll be sure to pass your feedback on. Many thanks, Lucy.
5/5
TrustpilotLee and Darren were Fab
Lee and Darren from ST M came to rectify a snag (floor boards) @ our house in Hilton valley they were excellent and cleaned up any mess afterwards.They were professional and friendly.Aruna
Hello Aneka, thank you for your review, it’s lovely to hear positive feedback. Many thanks, Lucy.
5/5
TrustpilotExcellent for first time buyers
In terms of buying my first home I couldn’t ask for a better service.I asked about first time buyer benefits and they offered to cover legal fees and carpeting in the house.The people on site are very friendly and amiable and they have come to fix certain things around the house in a timely mannerBig thumbs up
Hi Alex, thank you for your review. It's always great to hear that the team helped make someone's first home buying experience exciting. We are glad you have had a positive experience with us. Thanks, Lydia
5/5
TrustpilotSt modwen homes is a great place to…
St modwen homes is a great place to purchase your house the sales team and the builders are great and understanding always there to help. any snags were fixed immediately also. highly recommend.
Hello Josh, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotGreat customer service
The aftersales team have been very helpful in resolving the issues I raised and the persons that carried out the work were really friendly and helpful.Great customer service!
Hi Grace. Thank you for leaving a review. We are glad to hear that our Customer Service team has been on hand with any problems you may of had. Wishing you the best of luck in your new home. Lydia
1/5
TrustpilotAbsolutely awful company
This is not a five star company.Anyone going to buy a house from st modwen I would advise you to run away now and be happy you did.And avoid years of problems
Hi James, we're very sorry this has been your experience and will pass your review onto the relevant team at Glan Llyn. In the meantime, please do not hesitate to contact us on sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lucy.
4/5
TrustpilotWe have a property at The Fairways
We have a property at The Fairways, I want to say thank you to Gemma, she is very helpful and professional. She helped us solve our problems very quickly.
1/5
TrustpilotTerrible (None existent) customer…
Terrible (None existent) customer service! Raised an issue several times and no one can answer my questions. Spoke to numerous people within the South West department. Still no resolve. I thought you were a 5 star builder
Hi, we are sorry to hear you've not had a great experience with us. If you could you please email sales@stmodwenhomes.co.uk with your contact details and some insight in the problems and development your review is regarding, we’ll be sure to pass this over to the most relevant team. Thanks, and we look forward to hearing from you shortly, Lucy.
5/5
TrustpilotHighly reliable builder
At. Modwen Homes deliver good services to us, it makes us happy in all aspects. I highly recommend this builder to all my friends in UK, especially for their customer services and technicians who gave us a very warm assists, always.
Hello Alex, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
1/5
TrustpilotAppalling build quality and zero customer care
I had the misfortune (or lack of judgement) to buy two new build properties from St. Modwen in Rugby five years ago and have been plagued with poor quality build issues and an indifferent St. Modwen.The plumping and heating problems started within weeks (leaks and boiler repeatedly failing) with St. Modwen refusing to attend the property and fix things.I have since had shower trays slip (not supported properly with excess silicon used to hide the gaps), numerous plumbing and heating repairs, uncovered bodged electrics (incl. no light covers in loft creating fire risk) and replaced inadequate loft lagging (their light fitters had also moved and not replaced it)Predictably St Modwen just ignored my email on this last month and will rely on a vague boiler plate response to the real problems their customers endureI did get a response from my August 22 review asking me to make time to speak to St Modwen. I did and they didn’t bother to then call - why ask?Since then I’ve had another £500 of plumbing bills on a house just 5 years old as I continue to pay to fix their woeful build quality.
5/5
TrustpilotMatt and Phil great job
Matt and Phil came today to fit a mirror for us. They were very professional and did a great job with the mirror. They even cleaned up after themselves. Very pleased.
Hey Emma, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lucy.
1/5
TrustpilotAVOID if you want your carpets looking a mess!!
I have been in the property for less than a year, and my carpets are disgraceful! I was told by the customer service at the time that my carpet had lost a pile and it would be replaced now I am being refused a new carpet. Their excuse is the longer the pile the more it will flatten. Are we joking? If we was advised currently we would have gone for a cheaper carpet. It is hearbtreaking you save up money for your new home to look the best, and not even being in the property a year this is disgraceful. The customer service has been no better. The new customer service manager then came out to my property and admitted my lounge was "very bad"!! Avoid St.Modwen & Saint Flooring at all cost. I am embarrassed to have people round to my BRAND NEW house due to the state of the carpet. This has been going on for over 3 months now, and still no joy.
5/5
TrustpilotThe team at st Modwin have been great…
The team at st Modwin have been great through out!All the team have been great and helped out along the way!Thanks again, Simon, Toni, Liam and Josh for making the process pain free!!
Hi Mitchell, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
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