St Modwen Homes Worcester reviews

★★★★★ 5/5

Trustpilot

Snibston Mill

Excellent Communication,Very helpful staffs Kyle,Ellis and Rebeca.

Samrat · 16 December 2024

★★★★★ 5/5

Trustpilot

Fiona at the Blythe Fields

Fiona at the Blythe Fields hub has been completely amazing. Any questions we have had she answered timely and if she couldn't find the answer that day she would call to let me know it would be the next day. Absolutely wonderful customer service.

P · 19 July 2022

★★★★★ 5/5

Trustpilot

A Positive Experience.

Excellent service from the sales office to the site team. Very efficient, courteous and friendly workforce. Any snagging problems dealt with straight away.

KathR · 15 March 2024

★★★★★ 5/5

Trustpilot

Cannot fault our St Modwen Home

Cannot fault our St Modwen Home. From the sales team to the site team. We would definitely buy from them, only problem is, we don’t plan on moving!

B · 24 November 2023

★★★★★ 1/5

Trustpilot

Yet again lack of communication with…

Yet again lack of communication with customer services We had customer service manager to visit our property to address all building errors that St Modwens had made , well he agreed with us that the mistakes should have not happened and that the workmanship was not up to standard , he promised to contact that same afternoon after his meeting , oh what a surprise no phone call ,so i said an email , oh what a surprise no reply , next day still waiting for a phone call so sent yet another email but what a surprise no response. This company should not be allowed to trade they expect people to move into they’re homes before they are even complete, drives not completed , porches not completed painting not completed, the lust is endless . This company are breaking contract rules as the homes are rushed and not completed property. People please avoid this company. If customer services manager Geraint Powell doesn’t contact you then what chances have we got AVOID ,AVOID , AVOID . We will continue to warn other of this company

Mr · 1 December 2021

★★★★★ 5/5

Trustpilot

Excellent communication and good…

Excellent communication and good customer service.

Samrat · 16 December 2024

★★★★★ 5/5

Trustpilot

Such a great and refreshing experience

From the initial contact, through to viewing the show home and then through to completing the reservation it has been a great experience. The consultants answered my questions and provided relevant documentation. Nothing has been too much trouble in helping me making a decision to reserve.

David · 21 February 2022

★★★★★ 1/5

Trustpilot

Rip off Britain …

This company needs a complete overhaul , there’s no consistency in any department . The management team are having relations with the builders and using them to threaten customers if they complain about quality of build . Get this company on RIP OFF BRITAIN .

Wifey · 6 April 2022

★★★★★ 1/5

Trustpilot

Bought a house 2 years ago.

Bought a house 2 years ago.List of snags are endless.The are crooks and liars don’t stick to agreements. Build quality is appalling.

Arvinth · 5 March 2024

★★★★★ 5/5

Trustpilot

Dave Powell Meon Vale came and fitted a…

Dave Powell Meon Vale came and fitted a loft hatch for us. He was on time and left his work space tidy.

K · 4 March 2024

★★★★★ 5/5

Trustpilot

Since having moved in the only person…

Since having moved in the only person that can be given 5 stars is Ritchie who was professional and knew his job well

Mohammed · 9 February 2024

★★★★★ 5/5

Trustpilot

5 Stars

I really liked how the team from the sales department works so far, they explain the details quickly and qualitatively and they answer very quickly to emails or calls! thank you! I hope everything will be ok until the end

VIOREL · 17 October 2022

★★★★★ 4/5

Trustpilot

Absolutely amazing Simon the sales man…

Absolutely amazing Simon the sales man has been so kind site have been amazing and they are so supportive beautiful home all clean tidy and The amount of support and love I have been given is exceptional so thankful and I recommend them so much xx

Lubabah · 14 January 2022

★★★★★ 1/5

Trustpilot

Please Read, think and think again

Please think and think again before buying from St Modwen. Initially the experience was good (as they didn't have all my money). On handover I felt very rushed to go around the house and quickly sign. When I didn't want to do this I was hounded in every room whist I made a snag list. I understand lots of things might come out of the wood work in time which is why you can collate a snag list in the first 2 weeks ... So they say. Now to the snag list post handover. Trying to get them to do anything to any kind of standard is terrible. You will be promised the world and will be delivered nothing. You will be forgotten about until you recall them when they will make excuses and offer more promises. I recently found my boiler is a 15kw. Now this shouldn't be an issue but my house is quite large (4 bedroom, 3 bathrooms, 2 living rooms) which a 15kw boiler simply doesn't hit every room. They have told me they have investigated and that is correct although my friends in same house down the street all have 18kw?? I'll be brief with outside the property, you will find St Modwen will NOT put any topsoil down on your garden. Instead you will find a cluster of rocks, bricks cement, sandwich wrappers, plastic bottles, scaffolding clips ( in abundance) and no under lawn drainage. I've had to landscape the whole thing as I'm just exhausted with their customer services, which I actually think is one of their tactics. I would describe their customer service like an abyss of hopeless lies, frictional confrontation and endless disappointment. I have really tried to be honest with this review and hope it helps someone. If I had my time again I would not have purchased this property

Michael · 13 August 2021

★★★★★ 3/5

Trustpilot

A few issues, but fairly happy.

We had a very good initial experience with St Modwen when buying the home.We had quite a few miscommunications and no one could tell us a straight anwser about the part exchange and would not put us in contact with the part exchange team which meant we had to always go through a middle man, which meant a longer waiting time for issues to be resolved.We had a difficult time communicating with one particular member of staff. We also were only offered extras that we asked for, we were never shown an extras sheet or offered any extras with the house that we may have wanted.We are very very pleased with the house, however we are still waiting for the fence issue to be resolved as it is still able to be seen through, we have contacted the site manager numerous times about this but it is still unresolved. They keep telling us that this is the first time doing a fencing like this but that is absolutely no excuse for how we have been left with it for the past 3 months. This is upsetting as there are builders constantly walking past and looking in, I am currently breastfeeding our son and I would like to be able to sit outside in my own garden without the worry of people being able to see.

Freya · 12 August 2021

★★★★★ 5/5

Trustpilot

The service that we received throughout…

The service that we received throughout our homebuying journey was incredible. As we are first time buyers we were really unsure of the processes and how things worked, but the sales team talked us through it and were there on hand to help with everything. The house itself is exactly what we had wished for. Spacious, great layout and most importantly the build quality is second to none. We have had no issues/snags with our new home which is why we would recommend St Modwen Homes so highly. Thank you to the team at St Modwen Homes, you have gained customers for life.

Mr · 12 August 2021

★★★★★ 5/5

Trustpilot

Love it

Love itAmazing support. Wonderful peopleBeautiful home

Faiye · 20 November 2024

★★★★★ 5/5

Trustpilot

Modern, stylish houses

We have recently visited a new development from St. Modwen Homes.The houses are very stylish, modern and practical in their layout. The location is great, very good transport and surrounded by green spaces. The sales team are really helpful and knowledgeable. Friendly, professional customer service.

Csilla · 27 January 2022

★★★★★ 3/5

Trustpilot

The agent in HK is excellent but in…

The agent in HK is excellent but in terms of the actual property developer, we were not contacted at all other than the request for review. So although the agent was fabulous throughout, can't really provide an input other to say the service has been average.

Louie · 24 November 2021

★★★★★ 1/5

Trustpilot

We bought from St Modwen Homes

We bought from St Modwen Homes, in good faith almost 2 years ago. It is deplorable that St Modwen took our money and are in no hurry to rectify their mistakes. A failed thermal test. Unstable floors. Down pipe hanging and fell on us.,( it is still hanging). Drain in wrong place. Non-existent job completion checks, at one time causing injury. Poor quality build, poor quality work, defective front door, draughts from all skirtings, defective windows and vents, lumpy raised sills, plug sockets dislodged, light switches dislodged, lumpy walls, cracks and ridges, roof problems...the list goes on, so much more outstanding!. A history of being forced into micro- managing works. Disorganised customer care constantly inconveniencing us and do not communicate effectively. Time taken off to accommodate works that do not happen and left chasing St Modwen for answers, or contractors turning up unannounced or entering our property without permission, climbing gates, breaking items. Lived in a building site, from the onset, house was not even clean when we moved in and had to live in plaster dust and paint fumes for months. Contractors damage things and we are left to jump through hoops to get it rectified. Illness caused by ST Modwen Homes who claim to care. Checks on our home go missing in the transition to the next phase admitted by st modwen homes??? Former Project Manager declared they were concentrating on the start of the next phase and as our house was at the end of that current phase it got overlooked and he assumed it was fine, therefore he/the powers that be, did not properly check our home. We have paperwork signed off by a trainee with no counter signature. Top level Directors are aware and simply do not care. A highly upsetting experience preventing us from enjoying this home even now. Words cannot describe the destress ST Modwen home builders have caused us. Our home is a far cry from the literature and advertising that is used to lure you into buying with ST Modwen Homes.We have contacted our MP and considering going to the press with all facts as we are hitting a brick wall at every turn. We have given ample opportunity for St Modwen Homes to restore our faith in them yet this Never Happens ! They have had our Money and that’s all there interested in.***********I would like a response on here please ?and why The customer service Director has advised Marketing not to respond ?

Darren · 19 July 2021

★★★★★ 2/5

Trustpilot

Green space no longer looking likely

When visiting the site for buying our home in Stafford the sales team were amazing. We were shown the development plans in the future although planning permission wasn't yet granted. Opposite our beautiful home we were informed it would be a green space. Knowing how new builds can go on building afterwards but with the reassurance that even in the future opposite our house wouldn't be a concern of houses, we were sold to the idea of a green space. However 2 years on the st modern after care team have not informed us of any plans and considering we have spent a huge amount on buying and updating our house there looks like this could be changing. St modwen are not updating us on the estate of recent activities and potential development. In fact they deny all plans even being in place. Leaving a lot of us residents being let down. We want the green space we were promised.

Claire · 15 July 2021

★★★★★ 1/5

Trustpilot

We have been living at the Glan LLyn…

We have been living at the Glan LLyn development for 3 years this October coming. Whilst initially we were sold the dream and couldn’t fault the sales process (as expected on reflection) once St Modwen had secured the sale of our home, this is where the problems occurred. We have been left with endless amounts of snagging work not resolved , ranging from stones under vinyl flooring to floors latex blown. Although flagged before our 2 year cut off, St Modwen now will not resolve these issues leaving us to resolve poor worksmanship ourselves at a cost to us. Not only this roads have been left damaged by plant and also not laid with tarmac nearly 3 years on. We pay a maintenance fee for the green areas down our road to be maintained, again this contractual agreement has not be fulfilled leaving the road looking like an incomplete overgrown mess. Seeing as persimmon are the renowned cowboys of new housing development and St Modwen have a lower trust pilot rating , I don’t think I need to say anymore. Oh and I haven’t even touched upon the live mains feed that was stripped back to the copper sitting within a cm of my water feed to my electric shower.. not sure how that didn’t kill anyone…Highly recommend to go to an alternative developer and think twice before getting sucked into their well oiled sales funnel.

Ben · 26 June 2021

★★★★★ 1/5

Trustpilot

Great first experience, terrible aftercare.

We have recently purchased a house on Bagnall Meadows. I cannot fault the initial experience from St Modwen, the sales team and construction/site management team when they were on site were absolutely brilliant. When they left it all started to go downhill. We are having numerous problems with our estate and St Mowden do not seem interested and it is also impossible to get a response from anyone at customer services and the site management team now. St Mowden are refusing to hand over the site to the council but are also not maintaining the site despite this, most of the areas are overgrown with weeds and dead plants,  they have forced the residents to pay a management company called Mainstay who are not fixing snags and fixing the issues raised by the residents even though they are a safety hazard. We as residents are forced to pay a hefty maintenence fee for the site, we have raised our concerns as they areas we pay to maintain such as roads, parking and green spaces are not being maintained effectively, we have attempted to raise this multiple times but they do not seem interested and appear to be ignoring us. Also as a company who pride themselves on looking after the environment, we were delighted to find out that they would revert the building yard opposite our house back to a green space as it was initially a conservation area once they had finished building, and that they were no longer planning to build on it. This swung the sale of our house. They left site in January 2021. It has took them 6 months to reply to our concerns as it is still a building yard full of rubbish and we are now advised they are to be building flats and more houses opposite our house, despite the conservation area and the fact that area has flooded twice in the past 12 months from the stream flowing through it.  Would i buy from St Modwen again, based on the after care probably not.

Jordan · 23 June 2021

★★★★★ 5/5

Trustpilot

Very satisfied

Great service by Shirley at Crabhill, Wantage, showed us a different house than the one we originally went to see and didn't push us to buy. Agreed to meet us twice to make sure we had all the details before we make a decision.

E · 14 February 2022