St Modwen Homes Worcester reviews

★★★★★ 1/5

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‼️⚠️‼️⚠️‼️⚠️‼️⚠️‼️⚠️URGENT WARNING - AVOID ST MODWEN HOMES‼️⚠️‼️⚠️‼️⚠️‼️⚠️‼️⚠️

The following review is my own personal opinion & experience of St Modwen Homes received to date. I purchased a new home on the HEATHY WOOD development, COPTHORNE in WEST SUSSEX.Homes built by this company are extremely poor quality. The materials used are the cheapest available on the market. The quality of finish is shockingly poor. Nothing is inspected prior to completion. All they are interested in is a seamless sales transaction. Once they have your money you are pretty much alone. Their attitude to snagging resolution is extremely slow & dismissive. The management team are inept & incompetent, hate being challenged, defensive, plus have a well rehearsed answer to everything. They will blatantly lie to you. Emails & phone calls simply get ignored. They even failed to turn up to an NHBC dispute resolution meeting at my property. What does this tell you?….This company has ‘NO’ integrity whatsoever & should ‘NOT’ be trusted. If my home was something I had purchased from the high street, I would have returned it immediately for a full refund. This only highlights how profoundly unhappy I am. Save yourself misery, high levels of stress, endless emails / phone calls & consider purchasing a tent from a camping shop instead. Before you commit, ‘I STRONGLY URGE’ prospective purchasers to cold call on random houses, so as to reveal the horrific scale of issues owners have & continue to experience. Below are the ‘MAJOR ISSUES’ I’ve experienced, in addition to the 150 + other items. You should not expect this from a brand new home:• En-Suite shower found not working upon moving in. Once rectified, after trying it for the first time, there was a major water leak through the ceiling to downstairs.• Boiler replacement after 4 months, due to the incorrect kilowatt output having been installed. My radiators were not getting hot enough.• Patio doors very draughty due to the under cill not being sealed.This was flagged on a pre-completion inspection, but totally ignored, with the property allowed to proceed to completion. Rather underhand.• Rear garden excavated due to no electrics being installed to the garage, despite this being an included core specification feature for my type of property. Now the turf has been left uneven & patchy through no fault of mine. The lawn is also severely waterlogged.• New front door due to the original door being severely warped. • No carbon monoxide detector fitted, despite the property passing multiple so called ‘quality control checks’. My life was at potential risk for 15 months. ‼️⚠️‼️⚠️‼️⚠️‼️⚠️‼️⚠️‼️⚠️‼️⚠️This company deliberately ‘manipulates’ their rating review scores to their advantage, by requesting homeowners to provide reviews, whilst the site technicians are attending to snagging works. The individual technician may well deserve a positive review, but the company does not warrant receiving this. Remember your home is your biggest financial asset. Do ‘NOT’ give your hard earn't money to this developer. Sadly you will live to regret it as I have. And please no generic nonsense reply required. You know who I am, where I am & have had every opportunity to make good, but sadly failed miserably. This developer is rotten to the core, ultra ‘low end’ Mickey Mouse. They should be thoroughly investigated by their regulatory body, stripped of their licence / accreditation to build houses & instead focus on playing with Lego. The houses are sold cheaper than others for a reason. If you are seeking a ‘bodge it & leg it’ style inferior product with 150 + snags, coupled with poor customer service, then you have most certainly found the right builder!Looks like Miller Homes are proposing to take over St Modwen Homes, with a target timeframe end of March 2025. It’ll be the same clowns / quality of business under tupe regulations.‼️⚠️‼️⚠️‼️⚠️‼️⚠️STEER WELL CLEAR. YOU HAVE BEEN WARNED - NOW THE CHOICE IS YOURS‼️⚠️‼️⚠️‼️⚠️‼️⚠️

Mike · 21 December 2024

★★★★★ 5/5

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We’ve had such a fantastic experience…

We’ve had such a fantastic experience with Elaine at St Modwen Homes in Seaham Garden Village. From the very first interaction, she has been incredibly helpful, knowledgeable, and genuinely supportive throughout the whole process.

Kirsty · 9 April 2026

★★★★★ 5/5

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5 stars

Everything was brilliant from the moment we reserved our dream home. Fiona and Anita in the sales office were great all the way through answering any questions and keeping us updated. Damion the customer service manager has resolved any small issues we have had since moving in really quickly along with Adrian and Nathan the site managers. The whole team are really helpful and friendly. We couldn’t of asked for anything more.

Miss · 25 January 2022

★★★★★ 1/5

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Poor House Builder - Bad Decisions / Quality

Shocking house builder. They built a budget estate in Stoke On Trent which is now complete and there has been nothing but problems. 1. Multiple houses having issues with heating, shower screens, windows and Doors warping into frames. 2. Dodgy building practices which meant they had to repair/ rebuild parts of the estate because the local council wouldn’t adopt the roads. 3. Poor communication of management company and choosing one of the worst providers in the country called ‘First Port’ who never maintain the estate and let it grow out of control and mossy. NOTE: the company even delays housemoves due to lack of communications with solicitors. 4. Narrow roads and small pavements which are not suitable to even walk on. All St Modwen care about if where they can make the most amount of money for their sites and houses. Most of their developments are in affluent areas and when they make budget estates, the builds are shocking. If there is anything that would put you off new builds more, it’s this company.

SteppingRegent · 4 December 2024

★★★★★ 5/5

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Excellent Customer Care

Nearly a year since moving in and I’m still being taken great care of by the team, mainly Josh the Customer Care Manager! He checks in often to make sure everything is ok, updates me on the work being done around the property, and checks if there is anything we need. It means a lot to feel looked after & a valued customer. If ever we had to upsize our house, it’s this type of customer care that would encourage me to buy another St Modwen New Build! Thanks so much team.

Sophie · 4 December 2024

★★★★★ 5/5

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Our thoughts and comments.

Both Shirley & Andrew gave excellent service as we committed to buy our house from you.We are very satisfied with the quality of construction &we have been very pleased with the follow up since taking possession.We downsized & overall we really like the design, however the main bedroom is too small & we think a hall closet should have been included in the ground floor design. We realize this would necessitate an increase in the overall square footage, but we believe this would result in an even better product.

Patricia · 3 December 2024

★★★★★ 5/5

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2 year warranty fixes

Very happy with my home at Branston Leas. St Mods recently sent Matt Trevor to fix some minor cracks following settling. Matt was very professional, worked extremely hard, and did a great job.

Judy · 18 November 2024

★★★★★ 5/5

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Great staff and sales at Ember park

Great staff and sales at Ember park. Thank you to the site manager that showed me around one of the unsold plots.

Debbie · 28 June 2026

★★★★★ 5/5

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Richie’s impressive workmanship

Richie was punctual and polite. He explained the tasks at hand, how he is going to do it and when he is going to complete it. His workmanship was awesome, neat and nice

Ganity · 14 November 2024

★★★★★ 5/5

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Great Service and Aftercare

The sales office have provided an amazing and very professional service throughout the whole experience of the purchase. From choosing the kitchen to the carpets. I even met the builders on an initial viewing of my property as well as extensive home demo with the builders before I moved in. Aftercare has been great as there's always been someone on hand when needed.

A · 27 January 2023

★★★★★ 5/5

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Buying are first home

Buying are first home, Caroline and Tigan have been great, really helpful. Explaining everything to me, perfectly. answered all are questions and patient with us. Thanks for everything

Thomas · 12 May 2026

★★★★★ 1/5

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Customer Services an absolute joke !!!.

Customer Services an absolute joke !!!.Been in my property for two in a half years.If I new then what I know now I wouldn't of purchased a brand new house in Glan Llyn,Newport & won't be purchasing a house from them again.Once the 2 year period has finished & you have issues with your property your thobbed off !!.Three houses that I'm aware of in my Road have had there homes flooded due to the Sprinkler system bursting with NO way to isolate the leak which is gravity fed from a reservoir.The Sprinkler system water pressure is way too high entering the property at 9 Bar pressure when a normal household should be 3 bar.The Sprinkler system itself has been boxed in so access for servicing is impossible !!.I'm writing this review as St.Modwen don't give a shit when your house gets flooded & emergency Services have to be called.Being in the water industry I'm a Pump Engineer by trade I have raised my concerns with St. Modwen regarding the Water pressure being too high entering the property.Unfortunately they dont want to admit there is an issue so I feel many more St Modwen homes which also have the Sprinkler system fed by a pump on site run a significant risk of the same thing happening to them !!.Many of my neighbours are worried & living in fear of either waking up to a burst pipe or coming home to a flooded house !!.

Paul · 23 November 2024

★★★★★ 5/5

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I absolutely love my new house

I absolutely love my new house! A high quality finish throughout and the St Modwen were very helpful throughout the whole process. Simon, Kelly and the rest of Glan Llyn team have been so helpful and the customer service has been excellent (including after completion day - Steve has been brilliant). Thank you St Modwen and I am looking forward to enjoying living in my home for many years to come.

Sarah · 2 February 2022

★★★★★ 1/5

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Don’t bother

Don’t bother! Take your money elsewhere. It’s all good until it’s handed over to customer service and then it’s a completely different story. We are nearly a year in and still waiting for repairs to be completed. Windows are scratched clearly by someone using a blade to take of the protective film. They have started a repair and now refusing to finish it. They don’t call you back when they say they will- communication is non existent! The house is lovely although the finish isn’t the best and the customer service lets it down we are now filing a complaint with the new home ombudsman. We will never buy from them again nor will we recommend them to anyone.

Hannah · 21 November 2024

★★★★★ 5/5

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We were properly taken through every…

Kyle assisted us and We were properly taken through every bit of what we have to know and felt very happy. We understood every bit of the investment we are investing

Felix · 18 April 2026

★★★★★ 5/5

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Good customer service and quality

I purchased a home from St. Modwen Homes in August, and the overall experience has been fantastic. The homes are built to a noticeably higher standard compared to similar developments of this size, with great attention to detail.What impressed me the most was their exceptional customer service. Any follow-up actions were handled promptly and professionally, making the whole process smooth and stress-free.I’m extremely happy with my new home and would definitely recommend [Developer's Name] to anyone looking for quality, care, and a great experience.

Aleksei · 20 November 2024

★★★★★ 5/5

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4 months living at Heathy Wood

We've been in our new home for 4 months and as with any new build we've had a few snags. Richie and Mihail - The dream team! They've both done a few snags at the home and each time they come they're polite, cheery and extremely helpful. The layout of the patio in the garden is not good, a few patches of grass that just made no sense to keep - going to be spending some extra money on making it more user friendly by adding more patio. And the drainage of the grass isn't good, but I hear it's better than others... But the size of the space is great. On the whole our home is great and we're happy here.

Mr · 19 November 2024

★★★★★ 5/5

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S&J at the Kemble

Both myself and partner would highly recommend purchasing a home with St Modwen Homes, Glan Llyn! Simon and Toni were especially helpful throughout the whole purchasing process. Both did not hesitate to answer any questions we had along the way. They were not only prompt with correspondence, but also showed genuine interest in ensuring we were really looked after and informed! Great sales team 10/10!Sophie & Jan

Sophie · 23 July 2022

★★★★★ 5/5

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Excellent customer service at Meon Vale

Since we moved in at Meon Vale, we’ve had excellent customer service throughout sales, site and latterly customer care. Every single issue has been dealt with promptly and efficiently with great flexibility around my partner and I working. Most recently, Dan who is the Customer Care Manager at Meon Vale kindly visited us in person for a courtesy visit (he does these regularly). Our property has been fantastic since we moved in, however there was a small issue with an integrated appliance. Whilst he was here, Dan very kindly helped me pull the appliance out from the kitchen and very swiftly fixed the problem which was massively appreciated. Dan has always gone above and beyond for any issues raised, no matter how small and it’s been welcoming and refreshing to have someone so approachable at all times. What a great credit to the company!!

Meg · 7 November 2024

★★★★★ 5/5

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Thank you to Matt @Burton for the Front…

Thank you to Matt @Burton for the Front door repairing today. He did a good job, help me solved the problem with professional skill. He is patient and willing to found out the problem in details.

Wing · 28 August 2024

★★★★★ 5/5

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Exceptional Customer Service

We moved into our new home on Dec 16th 2022 and had been totally impressed by the professionalism and efficiency of Fiona in the sales office. Our exceptional customer experience continued when we moved in! The two guys in charge of the site Keith and Nathan were super helpful and always on hand to help. All round an exceptional customer experience.

Mark · 24 January 2023

★★★★★ 5/5

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Great experience

Buying a home with st modwen was an overall great experience, the finish on the property is incredible and Reuben and the team were all very helpful and efficient throughout the process and went above and beyond in ensuring everything was okay with the property. Definitely recommend

Consumer · 2 February 2024

★★★★★ 1/5

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Faulty flooring and extremely poor…

Faulty flooring and extremely poor customer service. Had issues with poor quality flooring laid in the kitchen that has bubbled after 5 months. St Modwens wont do anything about it and blaming it on the chairs we have despite the chairs not being used anywhere near where the bubbling is! Spoke to multiple others just on the Egstow Estate and I’ve had 6 replies from people saying they’ve had the same problems but you’ll get any excuse to get out of fixing an issue. Can’t fault site manager Markus who was excellent but once passed onto customer service they’re only good until you have completed their surveys then non existent. Ignoring emails and not replying now. I’d be wary if looking to buy.

Scotty · 27 October 2024

★★★★★ 5/5

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Kudos to Matt Thorpe & Rob Wainwright

We had the technicians Matt Thorpe and Rob Wainwright out to our house this week to sort some minor snags out, both of them have done an incredible job. This isn’t the first time we have had Rob around and he is brilliant, alongside Matt too who clearly shows the same customer service qualities as Rob. They were really polite, respectful to our house and went above and beyond to help us out, thank you both👍🏻

Dean · 20 December 2024