Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlice Bennett has been such a big help since finding a property to buy within Nicol & co. She has found answers to every question I've had and the response time has been nothing short of extraordinary. The process so far has been smooth sailing and stress free.
Thank you so much, Alice!
EDIT: Now that my house has reached completion I thought I'd just say again a massive thank you to Alice and Kat at the Worcester office. They were both excellent in any help i needed and were quick to get answers from the sellers when required.
I would 100% recommend Nicol & Co to anyone!
Thank you Nicol & co/ Alice and Kat!
P.S I hope you enjoyed the celebrations! :)
Kyle · 11 September 2026
Agent replied · 13 April 2026
Hi Kyle, thank you for your 5* review of our Worcester team. We are thrilled to hear that Alice has been such a great support throughout your property search and purchase. Ensuring every question is answered clearly and promptly is something we pride ourselves on, so it is fantastic to know that Alice’s responsiveness and dedication have made the process smooth and stress free for you. We will be sure to pass on your kind words to her. Thank you again for your feedback, and we look forward to continuing to support you as your purchase progresses.
★★★★★ 5/5
GoogleI am so grateful for the service we have received. I am in the process of buying my first home through Nicol & Co. Jake actually notified my partner & I about the home we are buying before it went on rightmove! Alice went out of her way to make sure that we were able to view, answered all of our questions, before, during and after the viewing. Alice showed extreme professionalism, and made a daunting process nothing other than exciting! We have already heard from Kat chasing solicitors (we only had our offer accepted 2 weeks ago!) and she has explained what happens when. They have all made this process easy, and considering I've never bought a house before this support is exactly what is needed.
Matt · 11 September 2026
Agent replied · 11 October 2026
Hi Matt, thank you for your 5* review of our Worcester team. We are absolutely delighted to hear that your experience of buying your first home has been such a positive one. Jake will be especially pleased to know that notifying you about the property before it went on Rightmove made such a difference. Alice will be thrilled to hear your kind words too - going out of her way to arrange viewings, answer all of your questions and make what can be a daunting process feel exciting instead is exactly what Alice aims for. It is also lovely to hear that Kat has already been in touch chasing solicitors and keeping you informed about what happens next. Supporting first-time buyers with clear communication and reassurance throughout the journey is something we take real pride in. Thank you again for sharing your experience, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleRight from the very first meeting when Robin met me at the property I was selling, I had a really good feeling about working with Nicol & Co. Robin had such a positive, friendly and enthusiastic attitude, and she had good knowledge of the local area which put me at ease straight away.
After the initial meeting, most of my telephone contact moved to Alice and I cannot express how grateful I am to Alice for dealing with this sale in the professional way she did. This was probably not Alice’s easiest property negotiation to deal with, but she handled every bump in the road proficiently.
Alice’s communication was exceptional and she kept me updated on everything on a regular basis, even when there was little movement she still called me to keep in touch and let me know what was going on. When the final negotiations were taking place, Alice was amazing and I can’t honestly say how grateful I am to her for working so hard to get this sale completed.
After the sale was agreed, we were then lucky enough to have Kat as our "Sales Progressor". It wasn't plain sailing at all, mostly down to the buyers solicitor, but Kat was amazing and was constantly chasing them for updates and pushing them to move quicker. It was frustrating for all of us but Kat was the one who never stopped trying to move the completion forward. She kept me up to date at all times with progress reports.
I was definitely glad to have Kat working on our behalf.
Other members of the team also played their part and although I hope I’m not missing anyone out, I would also like to thank Jackie, Tom & Jake who along with Robin and Alice all played their part in making this process a success. I would not hesitate in recommending the Worcester branch of Nicol & co to anyone looking for an estate agent.
Christy · 1 August 2026
Agent replied · 22 August 2026
Hi Christy, thank you for your 5* review and your high recommendation. Thank you so much for taking the time to leave such a thoughtful and detailed review. It truly means a great deal to all of us.
We're delighted to hear that Robin's friendly, enthusiastic approach and local knowledge gave you confidence from the very beginning. It's also wonderful to know that Alice's professionalism, dedication and consistent communication helped make what was clearly a challenging sale feel as smooth and supported as possible. She'll be so pleased to hear how much you appreciated her hard work, especially during the final negotiations.We're equally pleased that Kat was able to provide the persistence and reassurance you needed throughout the sales progression. We know how frustrating delays can be, particularly when they're outside anyone's control, and we're so glad her determination and regular updates made a positive difference.Thank you as well for recognising Jackie, Tom and Jake. Buying and selling a home is always a team effort, and we're proud that everyone was able to play a part in helping you reach a successful completion.Your recommendation of our Worcester team is one of the highest compliments we could receive. Thank you for trusting Nicol & Co with your sale, and we wish you every happiness in your next chapter.
★★★★★ 5/5
GoogleWe have had contact with many of the team in the Worcester office, everyone has been friendly, professional and kept us fully informed at every step as we have moved from the valuation to the sale of our property. A special thank you to Alice for keeping us updated following viewings and for the most important call to say we had sold our house! I would have no hesitation recommending Nicol and Co Estate Agents.
Sarah · 15 August 2026
Agent replied · 22 August 2026
Hi Sarah, thank you for your 5* review of our Worcester team and your high recommendation. We are delighted to hear that everyone you spoke to was friendly, professional and kept you fully informed at every step from valuation through to sale. That level of communication and care is something we take real pride in. Alice will be especially pleased to hear your kind words. Keeping you updated after viewings and being able to make that all-important call to say your house had sold is exactly what Alice loves about the role. Thank you again for choosing us, and we wish you every happiness in your next chapter.
★★★★★ 5/5
GoogleI have been dealing with Alice Bennet during the process of my house going on the market. Alice has kept me informed at every stage with a lovely confident and reassuring manner making he process so much easier and stress free.
Her attention to detail regarding the prospective buyer has been excellent, keeping me informed of every detail and guiding me to a fantastic result. I bought my house from Nicol and Co, I also used their letting agent and have had nothing but 5 star treatment from them.
Jo · 11 July 2026
Agent replied · 11 October 2026
Hi Jo, Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear about your experience with Alice. She takes great pride in keeping her clients informed and making what can often be a stressful process feel as smooth and reassuring as possible, so she'll be thrilled to read your kind words. It's especially rewarding to know that you've trusted Nicol & Co to help you buy, let and now sell your home, and that we've been able to provide a consistently five-star experience throughout. Thank you for your continued trust and support, it really does mean a great deal to us. We wish you all the very best with the next chapter, and we're here if there's anything else you need along the way.
★★★★★ 5/5
GoogleWe are currently buying and selling through Nicol and Co and have had a great experience on both sides. From our first interactions with Robin within valuations through to compliance. We were fortunate to have a lot of interest in our property which made for a large amount of viewings. Alice, Jake and the team were very proactive and worked around our commitments to schedule viewings quickly and efficiently with little hindrance. While buying, we have been viewing with Heather who looks after new builds, again she worked around our schedule with short notice viewings, was very informative and new the plot and development inside out. A great team to guide you through!
Calum · 11 July 2026
Agent replied · 11 October 2026
Hi Calum, thank you for your 5* review of our Worcester team. We are delighted to hear that you have had such a great experience on both the selling and buying side. It is wonderful to know that from your first interactions with Robin through to valuations and compliance, everything felt smooth and well managed. Alice, Jake and the wider team will be especially pleased to hear that they were proactive in scheduling your viewings quickly and efficiently, working around your commitments despite the high level of interest in your property. Heather will also be thrilled to know that her flexibility, knowledge of the plot and development, and ability to arrange short notice viewings made such a positive impression. Guiding our clients through every stage with care and expertise is something we genuinely take pride in. Thank you again for your kind words, and we wish you every success as you move forward.
★★★★★ 5/5
GoogleOverall a good experience, despite having the normal concerns when selling/buying, I felt reassured they were working hard in the background to achieve our common goal. Everyone I've spoken with has been polite and efficient, special mentions for Robin & Alice.
Robin you meet at the very start of your journey and that's when you know when you've chosen the estate agent well when you meet her. Alice for her tenacity and persistence in all the things involved in selling/buying. Thank you
Tim · 11 July 2026
Agent replied · 11 October 2026
Hi Tim, thank you for your 5* review of our Worcester team. We are delighted to hear that, despite the normal concerns that come with selling and buying, you felt reassured that we were working hard in the background to achieve your common goal. Robin and Alice will be especially pleased to hear your kind words. Robin will be thrilled to know that meeting her at the very start of your journey gave you such confidence in your choice of estate agent - first impressions truly matter to us. Alice will also be delighted to hear your feedback about her tenacity and persistence throughout the process. Keeping everything moving and supporting our clients through all the complexities involved is something Alice takes real pride in. Thank you again for sharing your experience, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe used Nicol & Co to sell our property and couldn’t have been more impressed with the care and professionalism they showed throughout. Communication was excellent, and their modern, leading approach to marketing really stood out compared with other agents in the area.
Although our onward purchase unfortunately fell through, Alice and Molly were fantastic throughout the process and a real credit to Nicol & Co. We wouldn’t hesitate to recommend them.
Jonathan · 15 August 2026
Agent replied · 22 August 2026
Hi Jonathan, thank you for your 5* review of our Worcester team and your recommendation. We are delighted to hear that you were so impressed with the care and professionalism throughout your sale. It is wonderful to know that our communication and modern approach to marketing really stood out for you - that is something we take real pride in. Alice and Molly will be especially pleased to hear your kind words. We are sorry to hear that your onward purchase did not work out as hoped, but it means a great deal to know that Alice and Molly were able to support you throughout what must have been a difficult process. Thank you again for taking the time to share your experience, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleAlice and her team at the Worcester branch were amazing throughout the process of helping us find our new home. They were incredibly fast, efficient, and always kept us updated every step of the way. Nothing was ever too much trouble, and they gave us lots of helpful advice that made the whole experience much less stressful. We really appreciated their professionalism, friendliness, and support, and would highly recommend them to anyone looking for an estate agent.
Owen · 11 July 2026
Agent replied · 11 October 2026
Hi Owen, thank you for your 5* review of our Worcester team and your high recommendation. We are delighted to hear that Alice and the team were able to help you find your new home and that the experience felt so well supported throughout. Being fast, efficient and keeping our clients fully updated at every step is something we take real pride in, so it is wonderful to know this made such a difference. Alice will be especially pleased to hear that the advice and support helped make what can be a stressful process feel much more straightforward. Thank you again for your kind words, and we wish you every happiness in your new home.
★★★★★ 4/5
GoogleAlice, Jake and Molly have all been very helpful with the purchase of our potential new home so far. They have been very willing to answer questions, send referrals for quotes for surveyors to help us out amd generally keeping in contact with us and keeping everyone updated. This is the first time we have ever moved home and everyone says its the most stressful thing you can do, so far with all the help and support I have received this has been far from the case. Keeping everything crossed it goes smoothly for the remaining part! 😊
Beth · 11 June 2026
Agent replied · 11 October 2026
Hi Beth, thank you for your review! We're delighted to hear that Alice, Jake and Molly have been able to support you throughout your home-buying journey. Buying your first home is a huge milestone, and we know it can sometimes feel overwhelming, so it's wonderful to hear that our team's communication, guidance and support have helped make the process feel much less stressful. We always aim to keep our clients informed every step of the way and are pleased that you've found this helpful. Thank you for placing your trust in us. We'll continue to do everything we can to ensure the remainder of the process goes as smoothly as possible. Wishing you all the very best, and we look forward to helping you reach the finish line and into your new home.
★★★★★ 5/5
GoogleWe had a fantastic experience from start to finish. A special mention to Kat, who was always on the ball, kept us updated throughout, and was quick to respond whenever we had any questions.
One thing that really stood out was how quickly the team got our house on the market. We had already found a property we loved and wanted to secure it as quickly as possible, so getting our sale underway fast was incredibly important. Thanks to their efficiency, we were able to get our property listed and sold quickly, which put us in a position to agree a sale on our dream home.
The communication throughout the process has been excellent and we've felt supported every step of the way. We'd happily recommend them to anyone looking to buy or sell a property.
Matt · 11 June 2026
Agent replied · 11 October 2026
Hi Matt, thank you for your 5* review of our Worcester team and your high recommendation. We are delighted to hear that you had such a fantastic experience from start to finish. Kat will be especially pleased to hear your kind words. Being on the ball, keeping clients updated throughout and responding quickly to questions is something Kat takes real pride in. It is wonderful to know that the team was able to get your house on the market so quickly when speed was so important to you. Moving fast to help you secure your dream home is exactly what we aim for, and we are thrilled that our efficiency made such a difference. Your feedback about the excellent communication and feeling supported every step of the way means a great deal to the whole team. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleFrom the initial contact through valuation to marketing and sale, Nicol and Co have been a pleasure to deal with. Communication has been regular, everyone highly professional and personable, making what can be a stressful experience considerably easier. Big thanks to Molly, Alice and the team for their excellent provision of a quality service.
Tim · 15 October 2026
Agent replied · 18 October 2026
Hi Tim, thank you for your 5* review of our Worcester team. We are delighted to hear that your experience from initial contact right through to completion has been such a positive one. Regular communication and making what can be a stressful process considerably easier is something we take real pride in, so it is wonderful to know this came through for you. Molly and Alice will be especially pleased to hear your kind words about their professionalism and personable approach. Thank you again for trusting us with your sale, and we wish you every success with what comes next.
★★★★★ 5/5
GoogleMy experience with Nicol & Co has been exemplary. They’re on the ball, quick to respond, proactive and so efficient. I loved the use of technology, but it was the personal touch that made the real difference. I’ve bought/sold a fair few houses over time, and this experience was so much better than my previous experiences with some other agents.
Special mentions to Alice, Jake and Alex. Alice was my initial point of contact, and helped me with the purchase side of things. Jake and Alex with the sale side things. In all fairness the whole office are superb… slick, efficient, friendly… couldn’t ask for me.
Highly recommended.
Neil · 6 April 2026
Agent replied · 13 April 2026
Hi Neil, thank you for your 5* review of our Worcester team & high recommendation. We are delighted to hear your experience with the team has been exemplary. It is great to know that you felt we were on the ball, proactive and quick to respond throughout. We are especially pleased that you appreciated the balance between our use of technology and the personal touch, that combination is exactly what we aim to deliver. Alice, Jake and Alex will be so pleased with your special mentions. Supporting you on both the purchase and sale side and making the process smoother than previous experiences is the highest compliment we could receive. Thank you again for your recommendation and for placing your trust in the whole team.
★★★★★ 5/5
GoogleThe BEST in Worcester. I work with Nicol and Co on a daily basis and their service and assistance is second to none. It is always a joy to have Heather, Sophie and Bridget come out to site every week and are such a great help with the sales and marketing side of things. Alice, Jake, Alex, Kat, Molly and of course Matt are also amazing and are always quick to respond to any queries. Steve the photographer also takes the best photos. If you want an Estate Agents that offer the full package in every aspect, they really are worth every penny!!! Thanks guys
Natalie · 6 April 2026
Agent replied · 13 April 2026
Hi Natalie, thank you for your amazing 5* review of our Worcester team. To be described as the best in Worcester is such high praise, and we are genuinely grateful for your continued trust and collaboration. It is fantastic to hear that our sales and marketing support is making a real difference on a daily basis. Heather, Sophie and Bridget will be delighted to know their weekly visits and hands-on approach are so valued. Alice, Jake, Alex, Kat, Molly and Matt always aim to be responsive and proactive, so your recognition of their quick communication is greatly appreciated. And we could not agree more about Steve, great photography plays such an important role, and he consistently delivers. Thank you again for your partnership and support. We look forward to continuing to work together and achieving even more great results.
★★★★★ 5/5
GoogleI have been very impressed with Nicol & Co throughout the whole conveyancing process. From the valuation stage, they gave a vibe of real professionalism and have maintained this throughout. Alice has always been at hand to deal with queries and keep me in the loop. Communication has always been excellent and timely, leading to a successful offer on my property. Throughout the sale process, Kat has been absolutely fantastic. we hit some rocky roads along the way, which were largely out of our control, and she helped immensely in getting the sale secured. I felt she went the extra mile to pull out all the stops. Fully recommend.
James · 30 March 2026
Agent replied · 13 April 2026
Hi James, thank you for your 5* review of our Worcester team and your high recommendation! We’re delighted to hear that you felt supported throughout the entire conveyancing process. Alice and the team will be thrilled to know their communication and professionalism made such a positive difference. Congratulations on your successful offer, and thank you for the recommendation!
★★★★★ 5/5
GoogleWe are currently in the process of purchasing our first home, Alice has been an incredible help through the whole process, keeping us updated and answering all our questions. The communication is fantastic, she is so easy to get hold of if we need anything. She has made the experience of buying our first home so easy. Thank you so much!
Sophie · 11 August 2026
Agent replied · 11 October 2026
Hi Sophie, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice has been such an incredible help as you purchase your first home. Buying for the first time can feel daunting, so making the experience as easy and straightforward as possible is something Alice really cares about. It is wonderful to know that her communication has been fantastic and that she has been so easy to get hold of whenever you needed her. Keeping you updated and answering all your questions every step of the way is exactly what we strive to do for every client. Wishing you every happiness in your new home, and thank you again for your kind words.
★★★★★ 5/5
GoogleWe dealt through Alice Bennett of Nicol & Co. Worcester office.
We have to say Alice was very efficient in everything she did for us to reach a successful sale.
The most important thing in this whole stressful process is communication; keeping us regularly informed and updated. Alice was exceptional all the way through and we’d have no hesitation in recommending her and Nicol & Co to anyone looking to sell their home.
Malcolm · 11 May 2026
Agent replied · 11 October 2026
Hi Malcolm, thank you for your 5* review of our Worcester team and your kind recommendation. We are delighted to hear that Alice was so efficient throughout your sale and that her communication, keeping you regularly informed and updated, made a real difference during what can be such a stressful process. Clear, consistent communication is exactly what Alice strives for at every stage, so it is wonderful to know that came across so strongly for you. Thank you again for placing your trust in us, and we wish you every success with what comes next.
★★★★★ 5/5
GoogleAlice was brillant, very accommodating and so so helpful. She easily gets joint top spot with another estate agents sale negotiatior we used during our search for that property. I dont like the back and forth with prices just the 1 solid fair and sensible.price which she understood and facilitated perfectly. Thanks Alice
Andy · 20 September 2026
Agent replied · 11 October 2026
Hi Andy, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice was so accommodating and helpful throughout your property search. Alice will be especially pleased to know that you appreciated her approach to pricing - working with a solid, fair and sensible price rather than unnecessary back and forth is something she genuinely believes in, and it is lovely to hear that this made the process smoother for you. Your kind words mean a great deal to Alice and the whole team. Wishing you every happiness in your new home, and thank you again for taking the time to share your experience.
★★★★★ 1/5
GoogleWe rented a property on Furlongs Road in Pershore, and unfortunately, our experience with this agency ended on a very disappointing and stressful note.
At the end of our tenancy, we faced £466 in proposed deposit deductions, including £250 for gardening, despite having maintained the property and garden throughout our tenancy.
I am particularly disappointed with how Amy-Rose handled the situation. We had previously been promised gardening work that was never carried out, yet the agency subsequently relied on claims about the gardening arrangements when seeking deductions from our deposit. I strongly disagreed with how this was presented, as it did not reflect what actually happened during our tenancy.
We eventually had to take the matter through the Deposit Protection Service (DPS), providing photographic evidence and check-in and checkout reports. Following independent adjudication, the entire £250 gardening deduction was rejected.
The whole experience caused unnecessary stress and took considerable time and effort to resolve. Based on my personal experience, I would not recommend dealing with Amy-Rose, particularly regarding end-of-tenancy matters.
However, I want to be fair and acknowledge that Sami was always kind, approachable and pleasant to deal with throughout our tenancy. My criticism is not directed at him, and I genuinely appreciated his attitude towards us.
It's disappointing that an otherwise reasonable tenancy experience had to end this way. I would strongly advise future tenants to keep detailed photographs and written records of everything.
Lakshitha · 16 October 2026
★★★★★ 5/5
GoogleAs first time buyers both Alice and Jake were fantastic at starting the ball rolling. Jake had plenty of information when we viewed the property answering all of our questions and offering advice. Alice has been amazing at offering us support and getting us set up with all the appropriate documentation as we continue our purchase.
Josh · 15 August 2026
Agent replied · 22 August 2026
Hi Josh, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice and Jake have been so supportive as you navigate your first purchase. Jake will be pleased to know that the viewing went so well and that he was able to answer all of your questions and offer helpful advice. Alice will also be thrilled to hear your kind words - getting first-time buyers set up with all the right documentation and offering support throughout is something she genuinely cares about. Making the journey as clear and reassuring as possible is exactly what we strive to do for every client. Wishing you every success with your purchase, and if we can help with anything as things progress, we are always here.
★★★★★ 5/5
GoogleKat and the whole team at Nicol & Co were absolutely fantastic in helping us through the purchase of our first home. She talked us through the entire process from start to finish, chased solicitors end over end and took away all the stress for first time buyers. I would definitely recommend Kat and we will be using Nicol & Co in the future for any house moves!
Arran · 11 May 2026
Agent replied · 11 October 2026
Hi Arran, thank you for your 5* review of our Worcester team and your high recommendation! We are delighted to hear that Kat was absolutely fantastic in helping you through the purchase of your first home. Talking first-time buyers through the entire process, chasing solicitors end over end and taking the stress away is exactly what Kat aims for, so it is wonderful to know that came across. Wishing you every happiness in your new home, and we look forward to helping again whenever the time comes for your next move.
★★★★★ 5/5
GoogleIt was very easy to book a viewing through Nicol & Co, the viewing went great. The listing was very informative and described the house perfectly. I have had close communication with Alice Bennett who has been very helpful and professional. Highly recommend this estate agent
Leah · 4 October 2026
Agent replied · 11 October 2026
Hi Leah, thank you for your 5* review of our Worcester team and your high recommendation. We are delighted to hear that booking your viewing was straightforward and that the listing described the house perfectly. Clear, accurate information from the outset is something we take real pride in. Alice will be especially pleased to hear your kind words. Keeping in close communication and providing a helpful, professional service throughout is exactly what Alice aims for. Thank you again for taking the time to share your experience, and we wish you every success with what comes next.
★★★★★ 5/5
GoogleOur first time of using Nicol and co at Worcester offices. I’ve mainly been the contact point during our house purchase. I cannot find any reason for not rewarding them with 5 stars. Alice has kept in contact all the way through to get the sale on track, Jake was so helpful also. If needed we would use Nicol and co in future. Well done!!!.
Chris · 11 May 2026
Agent replied · 11 October 2026
Hi Chris, thank you for your 5* review of our Worcester team. We are absolutely delighted to hear that your first experience with us was such a positive one. It is especially rewarding to know that Alice’s consistent communication helped keep everything on track, and that Jake was able to provide the support you needed throughout the process. Buying a home can be a complex journey, so your recognition of their efforts means a great deal. Your kind words and five star recommendation truly motivate the whole team
★★★★★ 5/5
GoogleAs first-time buyers, we were completely new to the process, but Alice and her team at the Worcester branch guided us every step of the way. They were incredibly patient, never pushy, and took the time to explain everything from viewings to the final completion. Their communication was excellent, always responding to our questions quickly.
Holly · 11 July 2026
Agent replied · 11 October 2026
Hi Holly, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice and the team were able to guide you so well through your first purchase. Being first-time buyers can feel daunting, so making the journey as clear and reassuring as possible is something we genuinely care about. Alice will be especially pleased to hear that you found her patient, never pushy, and always quick to respond. Excellent communication at every stage is at the heart of how we like to work, so it is wonderful to know that made a real difference for you. Wishing you every happiness in your new home.
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