Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNicol and Co in Worcester have afforded excellent service during both the selling and purchase of my properties. The first member of the team I met was Gemma Welch who has been particularly helpful: always friendly and patient with a real understanding of the highs and lows of moving house. I would highly recommend this estate agent when compared to other estate agents in Worcester, as both Gemma and the team have given sound advice and prompt service throughout the process. Thank you.
T · 2 October 2019
Agent replied · 1 October 2023
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service that Gemma and the team have provided you with.
★★★★★ 5/5
GoogleWhen we decided to sell our property we invited a number of local Agents round. The service proposition and understanding of the local property market presented to us by Dominique was head and shoulders above the other Agents. The marketing material produced was of a high quality and really did represent our property well, it would have certainly contributed to a sale on the third viewing.
The service provided by Nicole & Co includes regular updates on the chain, negating the need to call our Solicitor. Another great service is assistance to complete the daunting property questionnaire, this was done on an evening in our home. Having someone guide you through and explain the questions definitely helps. This ensured everything was ready to present to our Solicitor once we accepted our offer.
When looking for our new home we engaged with Gemma, who understood our requirements in terms of what our next property needed to offer. She sent through relevant properties that met our requirements, as opposed to other Agents who we registered our interest with, despite spending time explaining what we were looking for they sent us details of properties which were not suitable. I suspect we were just added to a mailing list and received everything regardless of suitability.
You have to expect selling and buying a property to be stressful, however I am convinced this is reduced when you partner with the likes Nicole & Co.
I would, without question, recommend the services of Nicole & Co based on my experience.
Sam · 2 October 2019
Agent replied · 1 October 2023
Dear Sam,
I would like to thank you personally for the time you have taken to review the company. I hope that your review will give others comfort if they are considering their agent choices.
Thank you once again on behalf of all of the team you met & dealt with.
Best wishes
Matt Nicol
★★★★★ 5/5
GoogleNichol&Co have been excellent from day 1. This includes from coming to value the property, aid in paperwork, booking viewings to after sales.
They have taken the stress out of selling and buying.
I would like to thank Scott Hyde and all the folks at Nichol&Co for excellent service.
I must edit my review to thank Leanne Fletcher for her brilliant after sales support. It takes a load off knowing there is someone chasing up solicitors for me. She regularly updated me all the way up to exchange and beyond.
Mike · 2 October 2019
Agent replied · 1 October 2023
Thank you so much for your positive feedback, it is great to hear that you are so pleased with the service that Scott has provided you with.
★★★★★ 5/5
GoogleI wanted to share my experience with Nicol & Co so far, as it has been incredibly positive. I am still in the processing of selling property, but from the initial meeting with Robin through to booking viewings, the experience has been …
Deborah · 14 January 2026
Agent replied · 14 April 2026
Hi Deborah, thank you for your 5* review of our Worcester team! We’re delighted to hear that your journey with us so far has been such a positive one. Your kind words about Robin, Alice, and Jake will be greatly appreciated - they’ll be … More
★★★★★ 5/5
GoogleI have been very impressed with the customer service that I have received from the lettings team and Nicol and Co. This is the first time that I have rented a property out but I have found the team to be informative and helpful. Lauren, James, Amy and Sammi have always been on hand to offer support and advice. They efficiently found me suitable tenants and I thoroughly recommend their services. Lauren has kept me informed throughout the process and I have found her and all of the team to be very pleasant and friendly.
.
Martina · 19 November 2024
Agent replied · 10 December 2024
Hi Martina, thank you for your 5* review of our Lettings team and your recommendation. We're thrilled to hear that your first experience renting out a property has been smooth and positive. Lauren, James, Amy, and Sami are dedicated to providing informative and supportive service, and it's wonderful to know they've made the process easy for you. Should you need, the team are always happy to help!
★★★★★ 5/5
GoogleFrom the initial visit from Neil to value to the property, to the speed of getting it on the market and quick sale, the communication via Kat was excellent. She explained everything clearly and even helped with our onwards purchase with a different estate agents, as well as dealing with solicitors extremely well. I would thoroughly recommend Nicol and Co to sell your house with.
Leanne · 1 October 2022
Agent replied · 1 October 2023
Hi Leanne, Thank you for your 5* review and high recommendation. We're really glad you had a smooth selling process and that Kat kept you up to date throughout. We wish you all the best and if you need any help, we would be more than happy to assist!
★★★★★ 5/5
GoogleFantastic Estate Agent, Alice in particular has been extremely helpful, keeping in touch with us every step of the way and advising us promptly that our offer was accepted. We’ve had a seamless experience and would highly recommend using this company!
Hana · 14 January 2026
Agent replied · 14 April 2026
Hi Hana, thank you for your 5* review of our Worcester team and your high recommendation! We’re delighted to hear you’ve had such a seamless experience, and we’ll be sure to pass your kind words on to Alice- she’ll be thrilled. Keeping our … More
★★★★★ 5/5
GoogleHighly recommended the Nicol n Co Worcester branch. Alice, Mollie,Jake and the team worked extremely hard with the sale of our house, getting so may people in to view it even when things started to slow up. Having used other estate agents previously, I can honestly say Nicol n Co are the best.
Daniel · 2 August 2023
Agent replied · 1 October 2023
Hi Daniel, thank you for your amazing 5* review of our Worcester team and your high recommendation. Thank you for naming Alice, Molly & Jake also for working extremely hard in the sale of your house, the team are always happy to help!
★★★★★ 1/5
TrustpilotNo duty of care toward tenants
We experienced a complete lack of duty of care towards us as tenants in the closing of our tenancy by Nicole and Co.
A deposit dispute was raised by them acting for the landlords. We were shocked at this as we had agreed on our moving plan face to face with the landlords.
When explaining this to Nicol and Co, they did not enter into a dialogue and accused us of a breech.
When asking if the landlords had been sent our statements, Nicole and Co replied with vague scripted emails continuing with their accusations.
They did not at any time act on our behalf in a one sided dispute. When this dispute went to the Deposit Protection Service there was a full return of our deposit, and rightly so.
All Nicole and Co kept repeating was to 'have a wonderful day'
Do not rent a property through Nicole and Co, they are all smiles while your are paying them, but once you move out they will be totally indifferent.
S · 26 October 2025
★★★★★ 5/5
GoogleI can't say enough good things about how we feel toward Heather, our realtor, for the exemplary service she has provided my family and me during the process of purchasing a new home. From the onset, Heather displayed a level of professionalism, dedication, and care that clearly sets her apart.
Her manner was warm and friendly, and it made the whole thing smooth and enjoyable, without stress. We now look forward to move into a house that is suitable for us, all because of her hard work and dedication.
Hélio · 25 September 2024
Agent replied · 25 October 2024
Hi Hélio, thank you for your 5* review of our Worcester team and your fantastic comments about Heather too! It has been an our absolute pleasure working with you and your family throughout the home-buying process and we're thrilled to hear that you had such a positive experience and that you're excited about your new home. Should you need, the team are always happy to help!
★★★★★ 5/5
GoogleWe can not thank Alice enough for being so helpful in helping us secure a property.
Working in the sector myself - its great to see helpful and friendly people are still out there making a difference.
Scott · 27 June 2024
Agent replied · 26 August 2024
Hi Scott, thank you for your 5* review of our Worcester team. We're delighted to hear that Alice was able to assist you in securing a property. It's always our goal to provide friendly and helpful service, and we're glad to know it made a positive difference for you. Alice and the team are always happy to help!
★★★★★ 5/5
GoogleExcellent service. Extremely professional. Very informative. Kept an excellent eye on the books and what property and where I wanted to purchase and contacted immediately to let me know of a property coming onto the market. Thank you Nichol and Co. Excellent service.
Caroline · 28 February 2024
Agent replied · 26 August 2024
Hi Caroline, thank you for your 5* review of our Worcester team and amazing comments. It's great to hear you had an excellent service, that they were extremely professional, very informative and contacted immediately with property search updates.
★★★★★ 5/5
GoogleThey said they would sell my house in a reasonable time and they did. Can't thank Kat enough for her patience and time. Nothing too much trouble. Would recommend them.
Sandra · 18 October 2024
Agent replied · 25 October 2024
Hi Sandra, thank you for your 5* review of our Worcester team! We're thrilled to hear that Kat and the team were able to meet your expectations and sell your house in a timely manner. Your recommendation means a lot to us, and we're glad we could make the process as smooth as possible for you. Thank you again.
★★★★★ 5/5
GoogleAlice and her colleagues are great to work with. Mine was a bit of a problem property, but Alice has worked really hard to market it successfully. I like that she always keeps me updated, and the whole team, from Kelly's initial valuation, Hope and Dan in the office, Jackie showing people round, are very friendly and approachable. Thanks for everything.
Ruth · 1 October 2022
Agent replied · 1 October 2023
Hi Ruth, thank you for your 5* review and your fantastic comments. We're really pleased the team at Worcester were able to help you out and kept you up to date throughout.
★★★★★ 5/5
GoogleThanks to Leanne for the excellent service we have received. Leanne was in contact with the whole chain throughout the process and really provided value for money in ensuring the deal happened when a builder in the chain was threatening to collapse it. Leanne took the majority of the stress away from us and kept us informed throughout. I would highly recommend Nicol and Co.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 27 August 2021
Agent replied · 1 October 2023
Hi Sarah, thank you very much for leaving us a 5* review. We are delighted that the transaction went smoothly for you and we hope to be able to assist again in the future. Many thanks for the recommendation
★★★★★ 5/5
GoogleGreat service, good communication throughout and a pleasure to work with - would recommend fully and a shout out particularly to Alice Bennet who has been so communicative and helpful throughout
Lynn · 14 March 2026
Agent replied · 14 April 2026
Hi Lynn, thank you for your 5* review of our Worcester team. We are delighted to hear that you experienced great service and good communication throughout, and that you found us a pleasure to work with. That is exactly the standard we aim to deliver. A special thank you for the shout out to Alice Bennet. She will be so pleased to know that her communication and support made such a positive difference to your experience. We truly appreciate your feedback and look forward to working with you again in the future.
★★★★★ 5/5
GoogleSuch a friendly and helpful team, guiding us though every step of the process and 100% committed to helping us achieve our dream property purchase. Special mention goes to Alice Bennett who couldn't have been more helpful, always there on the end of the phone for the slightest query we had. Thanks Alice!
Andrew · 3 June 2023
Agent replied · 1 October 2023
Hi Andrew, thank you for your 5* review of our Worcester team and your fantastic comments! It's great to hear that the team and Alice especially helped achieve your dream property purchase and you were guided throughout the process. They're always happy to help!
★★★★★ 5/5
GoogleWe’re both time buyers…Alice made everything easy to understand and was very prompt when it came to emails and phone calls! We had a few problems via another party, however Alice was very understanding and patient with us. We both appreciate all the help!
Cam · 30 December 2023
Agent replied · 26 August 2024
Hi Cam, thank you for your 5* review of our Worcester office and for naming Alice. It's great to hear she was very prompt to respond, understanding and patient throughout. Alice and the team are always happy to help!
★★★★★ 5/5
GoogleNicol and Co provided s superb service as we looked for houses in Droitwich. After one failed to come through, they kept working with us and we ended up moving into a great house. Rachael was fantastic - communicating with us all the time and helping to push everything through on the date we had agreed with the seller.
Iain · 1 October 2022
Agent replied · 1 October 2023
Hi Iain, thank you for leaving us a 5* review for Rachael and the Droitwich office. We are so pleased to read that your purchase went through on time and you have bought a wonderful home. With many thanks from all the team at Nicol & Co
★★★★★ 5/5
GoogleSo far we have been extremely pleased with the service offered. All the staff are very positive and driven, unlike our experience with other estate agents. Molly, Alice and Alex have been brilliant.
Paul · 14 February 2026
Agent replied · 14 April 2026
Hi Paul, thank you for your 5* review of our Worcester team. We’re delighted to hear you’ve been pleased with our service, and we’ll be sure to pass your comments on to Molly, Alice and Alex - they’ll be thrilled. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleNicol and Co truly exceeded my expectations. The thought of selling my first property was daunting and they made the process as stress free as possible. The sale was a complicated one (due to complications out of their control) yet Leanne and the team persevered and chased regularly for updates. The communication was fantastic. Nicol and Co were worth every penny and I cannot fault them.
Hollie · 1 October 2021
Agent replied · 1 October 2023
Hi Hollie, thank you for the lovely 5* review. We are so pleased that we were able to take the stress away from a complicated sale, and that the sale was completed to your satisfaction. With many thanks for taking the time to recommend us to others
★★★★★ 5/5
GoogleNicol and Co have been really great all the way through my selling process. Kat was really communicative and was always working hard to get things done and chase things up. Thanks to all the team.
Lyndsey · 28 May 2024
Agent replied · 26 August 2024
Hi Lyndsey, thank you for your 5* review of our Worcester team. It's great to hear that they were really great throughout the selling process, especially Kat, who was really communicative and always working hard to get things done and chased up. Your comments mean a lot and the team are always happy to help!
★★★★★ 5/5
GoogleBrilliant experiance with Nicol and Co, we couldn't recommend them highly enough! Kat was fantastic from start to finish and made the process a lot less stressful!
Simon · 25 October 2024
Agent replied · 8 November 2024
Hi Simon, thank you for your 5* review of our Worcester team and your fantastic comments! Should you need, the team are always happy to help!
★★★★★ 5/5
GoogleWe have had the help of Nicol and Co for the purchase of our next property in Worcester. The service provided by Alice has been outstanding, keeping us informed at all times. Highly recommended!
Jose · 27 June 2024
Agent replied · 26 August 2024
Hi Jose, thank you for your 5* review of our Worcester team and your high recommendation! It's great to hear that the service provided by Alice has been outstanding and you were kept informed throughout your property purchase. Your comments mean a lot and the team are always happy to help!
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