Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had a super experience with Leaders. Alice Jenkins, in particular, was a stand out member of staff who managed to get me into the property quickly. I was content with the service I was getting and I was being offered a property which was exactly what I was looking for. Would highly recommend.
Charlie · 24 August 2023
Agent replied · 23 August 2024
Dear Charlie Milward
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleLeaders in Worcester are a bunch of lairs! Laura told my partner that because she was in the house for over 7 years (never missed a payment) and left the house with only a very few marks due to a little "wear and tear" that this will not affect her deposit at all! however when it came to getting her deposit back they were charging her £40 for a small sticker on the wall, £100 for few little marks on the wall, £60 to tidy garden (nothing wrong with the garden at all), £82.22 for cleaning even though it was spotless £40 compensation to the landlord for small bit of blue-tac on the kitchen floor! we would have sorted all of these small marks for less then £6 but we was told we didn't need to by Laura - we then got a horrible email from Andrew saying we owe £322.50 from our deposit - even though was agreed we wouldn't need to pay a penny - it has been over a month since we questioned this and still have not received any correspondence - I will be going to the property ombudsman about all of this. Do not use this company as they are trying to make money from your deposit at any cost!
Jack · 25 August 2019
Agent replied · 23 August 2024
Hi Jack, we’re saddened to read that you and your partner have been displeased following the recent experience she’s had with us. After reading your comments I can appreciate why your partner may be unhappy due to the deductions that have been put forward, we’re unable to confirm details of the discussions between your partner and Laura as we weren’t present when these took place. The proposed deductions that were put forward at the end of the tenancy were calculated after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end; the report identified several items which were deemed to fall under the responsibility of your partner as the tenant. I understand after negotiation that deductions have now been agreed with by your partner and the deposit is in the process of being released, I realise that the costs put forward may not have been entirely agreeable at first but feel it important to advise you that we put forward deductions on behalf of the Landlord as we are instructed by them to do so. We’d like to offer our apologies for any disappointment caused throughout this situation and really regret that you both feel the service received hasn’t been up to the high standards expected of Leaders. Kind Regards, Leaders
★★★★★ 4/5
GoogleStaff were very professional and friendly in the office on Foregate Street when I booked viewings. Could tell me where the parking space was and a bit about the area. Only criticism of the person who showed me the house was there was some confusion over which appliances/furniture came with it. I phoned the office to check after the viewing and it was clear the person doing the viewing didn't know the property that well as more was included than they'd said.
Update: Just want to mention how helpful and polite Sam in the property management team is. He's been very proactive in addressing issues I've had since moving into a managed flat. He is very conscientious and efficient.
Abi · 25 August 2019
Agent replied · 23 August 2024
Hi Abi, thank you for taking the time to leave a review about your recent experience with the team at Leaders Worcester. We're delighted to read that the team were so friendly and professional when booking your viewing. We are however saddened to read of the confusion caused surrounding the furniture and appliances during your viewing but are are pleased to read that the team were able to provide further detail afterward in an attempt to clear this up. Thanks for taking the time to provide your feedback, this is really valued as it helps us improve our service moving forward. Kind Regards, Leaders
★★★★★ 1/5
GoogleThe worst letting agent I have ever dealt with. Helped my Daughter rent a flat through Leaders, very helpful, very efficient and very quick to get you in and take your money. As per other reviews not quite the same story when you move out, in my case emails unanswered, telephone calls not returned, verbal agreements with staff members not honoured, assurances to return undisputed deposit money not honoured also. Business model seems to be built on the principle of getting tenants in as quickly as possible, then when they leave cause as much delay as possible, try and dispute as much of the deposit as possible and hang on to it for as long as they can. As emails and telephone calls don't get answered the only way to make progress is to make a formal complaint. Truely appalling.
Chris · 25 August 2019
Agent replied · 23 August 2024
Hi Chris, we're disappointed to hear that you are displeased with your recent experience with Leaders at Worcester due to the handling of the Deposit from your Daughters tenancy. I can comprehend that a lack of response to your attempts to communicate with the team around the deposit via email and phonecall would be frustrating. Here at the Leaders we understand the importance of providing a high level of service to our customers. We believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate concerns; we of course expect that any issues raised with members of staff will be addressed within a timely manner and I offer my sincere apologies if this has not been the case at times previously. When viewing our system I can see that negotiations had been ongoing in regards to the deposit due to proposed deductions for cleaning and a removal of the fridge which your daughter initially did not agree to. For the sake of clarity here at Leaders we hold the deposit as Stakeholder on behalf of the Landlord meaning that the deposit cannot be released without written consent from both the Tenant and Landlord. In respect of your comments where you state that staff have not honoured verbal agreements I understand that verbal agreement you refer to was surrounding the Fridge. Your daughter had stated she had spoken with Alex from the branch on 2 separate occasions where he confirmed that it would be okay to leave the fridge in-situ at the property. I can see that Andrew Williams communicated with your daughter about the Fridge and spoke with Alex directly who relayed that had no recollection of any such agreement. I can recognise if this had been agreed with Alex directly that for him to renege on this and to then learn of a proposed deduction for its removal would be incredibly disappointing however sadly as we were not a party to such discussions we are unable to confirm whether this had ever been agreed. I am aware that the cleaning charges have now been agreed to by your daughter although the fridge removal charge is now being contested and a dispute is in the process of being raised for this. In regards to the undisputed amount of the deposit when viewing our system It can be evidenced that a deposit release form was uploaded onto our system on the 19th of October and is currently being processed, once this is processed by our Clients Accounts team the undisputed funds from the deposit will then be released to your daughter. I take into account your comments surrounding the raising of a formal complaint. By undertaking a formal complaint investigation this provides us the opportunity to establish whether there have been any shortfalls in the level of service provided and if there is perceived to have been a shortfall then it gives us the opportunity to resolve this, improve our service and learn from any mistakes moving forward whilst I am sorry that you felt this was necessary to progress the issues you and your daughter were facing I hope by doing so this provides you with a positive resolution. We appreciate you taking the time to bring this matter to our attention, I would like to offer my sincere apologies for the issues you and your daughter have faced surrounding the deposit release and that the service you both received fell below the high standards we expect of Leaders. Kind Regards, Leaders
★★★★★ 5/5
GoogleLeaders have been great especially Tierney shes a credit to your business 😊 …
Kelly · 9 January 2023
Agent replied · 8 January 2025
Dear Kelly,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy property manager lewis is amazing, he's very friendly. His communication is fantastic, always responds quickly and deals with any issues straight away. He never makes you feel like a burden when you contact him.
Lucy · 24 September 2024
Agent replied · 24 October 2024
Dear Lucy Peters
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAfter receiving lots of confusion the past week about our property it was very refreshing to receive a call and email from Abbie to let us know what was going on. It has been a stressful week and she helpfully explained what was going on and quickly sorted the errors that had been made with our contract. Very polite and professional on the phone.PositiveResponsiveness, Professionalism
Sinead · 24 August 2022
Agent replied · 23 August 2024
Dear Sinead
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleFrom a potential tenants point of view, I've been extremely disappointed. After enquiring about 3 potential property viewings, I was let down by the first young man who hadn't confirmed any of the viewings by email.
On phoning to view another property and being told I would receive an email once the viewing had been arranged and having heard nothing after 4 days, I phoned the office. I was told that it had been let the day after we had discussed it, but they hadn't bothered to let me know.
Very poor communication and service.
Patsy · 25 August 2018
Agent replied · 23 August 2024
Dear Miss Holbrook. We are disappointed to learn of your experience here with Leaders Worcester but recognise that feedback such as this gives us the opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to the team at 01905 616616 so we can work towards a resolution. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 2/5
GoogleProperty choices - Amazing!
Communication with the negotiator - Great!
But then all goes downhill from there im afraid.
Culmination of the story was receiving tenancy agreement and deposit invoice TWO HOURS before the office closes day before the Bank Holiday (the day I should receive the keys), then making my friend wait for HOURS as some documents were missing or incomplete by cental office.
Everything seems to have been left to very last minute and even when prompted about contracts weeks before the move in date, nothing was done ahead of time. Lucky I was available on the day of the move to sign and transfer moneys immediately, God knows what the story would look like if I was in meetings, driving or even worse - mid-air!
In short - very poor planning and workload management by their central office team - take it back in-house please!
Stefan · 25 August 2018
Agent replied · 23 August 2024
Hi Stefan, we are really sorry to hear this. We would be really grateful if you could get in touch with us at your earliest convenience so we are able to discuss this further and turn your experience around. We hope to hear from you soon. Kind regards, Leaders
★★★★★ 1/5
GoogleWe rented our house from House Let’s. Since they sold the company. Leaders have been awful. We rung up to obtain a copy of our tenancy agreement on several occasions, I was told it would be emailed over to us. It wasn’t. They told us they didn’t even have a copy. We had to contact our landlord ourselves to obtain a copy. They have been rude and very aragant. Today I called up about handing our keys to them. The lady I spoke to was beyond rude and very obnoxious. They have been far from helpful with everything we have spoken to them about. I am disappointed in the service I have received. I would advise everyone to avoid this company.
Chloe · 25 August 2018
Agent replied · 23 August 2024
Hi Chloe, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We are really sorry to hear of the problems you have been facing with obtaining a copy of your tenancy agreement and communication from the branch staff. We would like to get more details about this; please reach out to us at your earliest convenience to the Worcester branch manager, or alternatively please email us at customerservice@leaders.co.uk. Many thanks, Leaders
★★★★★ 5/5
GoogleI've had a fantastic experience renting through property manager (Tierney). She is incredibly responsive whenever an issue arises. Communication is always clear and professional, making everything from move-in to maintenance requests seamless. It's refreshing to have a property manager who genuinely cares and makes renting stress-free.
Olayinka · 12 June 2025
★★★★★ 5/5
GoogleAfter 4months trying to find a new home, going through every frustration mentionable! , leaders broke this trend, all under the watchful eye of Tierney in the office whilst getting my keys & the aftercare & support she has given me. Highly recommend Leaders & Tierney!
Paul · 26 January 2024
Agent replied · 23 August 2024
Dear Paul Stephens
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThese guys don't deserve the negative absurdities written in to some of these reviews. My experience with the branch has always been exceptionally good. Friendly smiley members of staff who stand and greet, make you feel welcome and at ease, and always happy to help. Yes, they took over a number of agents at the same time, and yes, they're a big company, but who cares?! I think they're great at what they do! Keep up the super work.
Martin · 26 October 2018
Agent replied · 24 October 2024
Hi Martin, thank you so much for sharing your positive experience. We are really glad you feel satisfied with the service you received!
★★★★★ 1/5
GoogleAwful experience with this agency. Viewed a property which I was interested in renting. Was told to ring the office to proceed. The first time I rang I was told “someone will call you back” they then hung up the phone without even asking who it was.
Several attempts to call and numerous emails later we had still heard nothing. The property has now been taken off the market.
Rude and unhelpful. Save yourself the trouble and try elsewhere.
Liam · 25 August 2018
Agent replied · 23 August 2024
Hi Liam, we are really sorry to hear this. We would be really grateful if you could get in touch with us at your earliest convenience so we are able to discuss this further and turn your experience around. We hope to hear from you soon. Kind regards, Leaders
★★★★★ 1/5
GoogleI've had 3 properties let through Leaders Worcester for a number of years and the service has gone from poor to terrible. I finally sacked them last week. They failed to provide monthly statements and we could not get hold of anyone to deal with issues. The nail in the coffin was them not transferring us rent for 4 months. I would honestly encourage any Landlord to avoid using Leaders.NegativeQuality
Robin · 24 August 2021
Agent replied · 23 August 2024
Dear Robin
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance Claire Hunt, Regional Manager of Property Management will be on contact with you to address this matter.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleRenting from leaders was one of the worst experiences of my life I would not recommend them to anyone. Advanced warning for anyone who rents with them they try and take money from your deposit but if you fight it they don't fight the dispute. Constant lies received from start to finish, numerous unreturned calls and emails apalling customer service. They also have a habit of pretending not to be in the office when they clearly are. EDIT Deposit now received back in full there's a surprise! Glad that's over with. PS we've tried to complain before and it was ignored so won't bother wasting any more time on this company.
Matt · 25 August 2017
Agent replied · 23 August 2024
Dear Matt, we are sorry to hear that you are unhappy with the service you received from our Worcester office in relation to the release of your deposit. When an agreement regarding deductions from a deposit cannot be made between a Tenant and a Landlord then a dispute is raised with the TDS (with the undisputed amount being released to the tenant as soon as possible). The TDS's independent assessors will then look at the evidence provided and decide how the disputed funds are allocated between the Landlord and Tenant, rather than Leaders making this final decision. We would like to look further into your grievance re the customer service you have received throughout your tenancy, please contact customerservice@leaders.co.uk with the address of the property so we can look into this.
★★★★★ 1/5
GoogleDealing with worcester branch. Had a house lined up ready for when we returned off holiday, (28th March)payment made for references, all paperwork completed. I rang letting a hub to make sure all documents were complete before we leave- they informed me the process had been stopped, rang leaders who said they think the owner of property wants to now move in, they said they will call me back- checked bank- payment refunded 2 days previous!! Why wasn't I informed!! Still awaiting a call off leaders to confirm details?? Now on way to airport with no accommodation upon our return. Your customer service is absolutely appalling, I'm still awaiting a call/ apology/ reason/ alternative accommodation. All this with an 18 month old daughter!!
Natalie Weaver
Natalie · 25 August 2017
Agent replied · 23 August 2024
Hi Natalie, we are sorry you have had a negative experience with our Worcester branch and apologies for the inconvenience this has caused. We have been in touch with the Lettings Manager who has informed us he will be contacting you about the above in the hopes to finding a satisfactory resolution. If you would like to discuss anything further then please don't hesitate to contact the branch directly or email customerservice@leaders.co.uk
★★★★★ 5/5
GoogleLaura and Sophie have been really helpful when finding the correct house for me and my friends to live in in our second year of university! They have answered all the questions I have asked as soon as they could (which was very fast responses).
This experience has been great!
Thank you so much Sophie and Laura.
Courtney · 24 August 2020
★★★★★ 5/5
GoogleSophie has been very professional and quick to respond to all my queries which has helped as moving is never easy! Thank youPositiveProfessionalism
Sukhbir · 9 January 2021
Agent replied · 8 January 2025
Hi Sukhbir Grewal!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI have been dealing with Sophie who has been helping with my move during this challenging time for us all.
She has been understanding of my situation as someone who is at risk, and as a partially disabled person has been very accommodating of my needs to help me get all the documentation to the office ready for my upcoming move.
Great service, very friendly and very professional.PositiveProfessionalism
Emtee · 24 August 2021
Agent replied · 23 August 2024
Hello Emtee Headed Productions
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 4/5
GoogleI've been renting my property through Leaders for several years, there is definitely room for improvements in some areas, and without doubt the service depends on the individual property manager. Good service by Neil currently, I've been dealing with him over the last couple of months.
Nigel · 27 November 2023
Agent replied · 23 August 2024
Dear Nigel Willis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDelighted with the customer service my partner and I have received from Abbie at leaders. We have a big trip planned that has been very stressful with regards to our rent moving forward. She has been really quick and helped resolved our issues in a professional manor. She also helped clarify issues we were unsure about. Thanks again Abbie :)
Darryn · 24 August 2022
Agent replied · 23 August 2024
Dear Darryn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSophie and George have been very helpful through the whole process of renting another house from leaders. George gave us all in the information needed to make a decision on a new property, and Sophie was there to make sure we had everything we needed to make it a smooth transition. Thank you so much both of you.
Kathryn · 25 August 2019
★★★★★ 4/5
GoogleDespite some major issues moving in, due to the agents who took care of the paperwork/viewing, myself and my partner are now satisfied with the property we live in and how the leaders property management team function. They keep well maintained records of any issues, and so far all of our issues have been resolved. Our main manager is Michell, and she is especially exceptional at ensuring property problems are taken care of.
Adam · 25 August 2019
Agent replied · 23 August 2024
Hi Adam, thank you for taking the time to leave a review about your experience with us so far as a Tenant. Its a shame to hear of the issues you faced when moving in but are delighted to hear how amazing Michelle and the property management team have been when dealing with issues since and that has resulted in a more positive experience. We will relay your comments onto the team. If there is anything further we can do to assist then please do not hesitate to get in touch as we are more than happy to help. Kind Regards, Leaders
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
