Leaders Lettings Worcester reviews

★★★★★ 5/5

Google

Aimee has been great to work with, and promptly get's in touch when managing my property. many thanks.

Matthew · 27 November 2023

★★★★★ 5/5

Google

I have been renting with Leaders for over 11 years and have always had a good service. Sophie Conway the property manager has always been a pleasure to deal with, and has on numerous occasions gone above and beyond, even answering emails while on annual leave!

Ian · 19 November 2024

★★★★★ 5/5

Google

Having reached the end of a 5 ear tenancy managed by Leaders,I wanted to comment on the fantastic support i'd recieved from the property manager Megan T and the rest of the team at Leaders Worcester. Please be in know doubt you all did an amazing job and i'd have no hesitation in returning to you or recommending Leaders in the future. A very big THANK YOU !!PositiveResponsiveness, Professionalism

Mike · 24 August 2023

★★★★★ 4/5

Google

After having a random scroll through some of the reviews I feel I must add my mixed review and defend some of the excellent members of staff that are now part of the Leaders group. I had been a House Lets tenant for a number of years, and couldn’t fault them. Extremely personal experience with a lot of honest advice offered and never felt like I was just ‘another tenant’. So when I found out last year it had been bought out my Leaders I was a little worried, however life goes on so I just went with the flow. Fast forward a year or so.. a few minor issues with Leaders, such as never getting a response from a phone call I made a week previously, maintenance issues seem to take a while, and no one in the office ever seems to want to talk to you when you call making you feel a nuisance! However, I have recently had a property inspection with the girl I had dealt with at House Lets, this being my first face to face dealings with House Lets staff since the change over; and what a refreshing change that was! I assumed she had flown the nest however she had been on leave. She was as polite as she was the first time I ever viewed the property, chatted to me, asked how Work was etc, remembered mine and my partners name, asked how the boiler was, recalling a minor fault it had two ish years ago. She made the whole inspection feel comfortable and not like I had to put a fake smile on and rush it because it was more hassle than worth. Although it was obvious she had other places to get to, I didn’t feel like another person on her list that day. This made me realise a couple of things... I took my original agency for granted, and the personal approach doesn’t really exist anymore, secondarily, some of these members of staff didn’t chose to work for Leaders. They’re good people and capable of doing a good job, however they’re now told to conduct in a different manner, or are overworked and rushing things. These members of staff don’t deserve to all be tarnished with The sketchy reputation Leaders apparently hold by reading these reviews. Unfortunately I am now ‘Just another tenant’ however there are some great members of staff that work there. 4 star review for House Lets. They’ve lost a star because they sold out,

M · 25 August 2018

★★★★★ 1/5

Google

I had originally given Leaders a 5 star review based on how helpful, efficient and responsive they were when I moved into my flat. However, I feel that once I had signed the tenancy agreement, everything since has been rather slow going. Whenever I have needed something, i.e any help with maintenance issues or permission for anything at the property, I have had to chase and chase for a response. It took a week and a half for them to acknowledge that I had handed in my month notice for the flat by which time I had had to start packing before they asked to send a photographer round for the virtual viewings and were slightly disappointed that there would be boxes in shot (although I did still make an effort to hide these away for them). It also took three attempts to get the photographer in due to the loss of the spare key (for contractors) so I then had to be in to let the photographer in. I left the flat three weeks ago after absolutely blitzing the place (and cleaning it to a better a standard than when I found it) and have also had a little bit of trouble trying to find out more about the situation with my deposit and the overpayment of rent I had to make when I didn't hear back regarding my notice. I would just find it helpful if I were be kept updated and responded to without chasing as the amount for the deposit and the rent overpayment is probably a small amount to the company and my landlord, however it's quite a large amount for me to be without.NegativeResponsiveness

Jordan · 24 August 2022

★★★★★ 5/5

Google

I have used Leaders Worcester for a number of years now for letting purposes. I have found them friendly & helpful. I would single out Corrine Cook who recently joined the Worcester team. She has hit the ground running and brought with her a fantastic work ethic, which can now see cascading through her team, she leads by example. When I had an issue with a bad tenant/let she got involved and kept me informed of status and resolution, great communication. The team under her leadership has improved & I would happily recommend their services.PositiveProfessionalism

Phil · 24 August 2022

★★★★★ 5/5

Google

I've recently been dealing with Sophie Clifton and Grace Rowberry to move to a new rental property. Sophie and Grace have been nothing but friendly and helpful throughout the application and moving process. With how competitive the rental market in Worcester can be, it's not always been so easy to get the level of service they have offered from the start. Having spent a long time looking for the ideal property for me, I'm delighted they helped me finally secure one and am very much looking forward to moving in very soon!

Stuart · 24 August 2022

★★★★★ 5/5

Google

Me and my partner were looking for somewhere to rent for our first place of our own. Leaders were great from the offset and have been very supportive and kept us up to date regularly. We were lucky enough to have Phil as our agent and he has been absolutely brilliant, he has been prompt with everything and been very friendly. He put me at ease from the very first phone call as it has been a very big step with only being 21 years old. Would definitely use Leaders again and would definitely recommend them to family and friends.PositiveResponsiveness, Quality, Professionalism, Value

Emily · 24 August 2022

★★★★★ 5/5

Google

Leaders have been great for me since I couldn’t let my house during Covid times and Aimee especially has been wonderful to work with. She is always available to me when I have questions or demands. Nothing has ever been too much to ask. I am really grateful for the work you have all done for me in regards to letting my rooms. Keep it up!

Munni · 28 October 2023

★★★★★ 5/5

Google

I know exactly the best estate agent - Sarah McKechnie ! She is a real professional ! Besides this , she is friendly, always ready to help , honest , cheerful and simply the best ! When several agents from different agencies couldn’t help, Sarah - the one who helped us in a most difficult situation ! I don’t know anyone who is better than she is !!!

Kate · 24 August 2023

★★★★★ 5/5

Google

I can honestly say that Sophie Clifton and her team have given us 100% and gone beyond our expectations. Thank you so much Sophie and your team your certainly deliver 5* treatment and we think you are amazing.PositiveProfessionalism

Mária · 24 August 2021

★★★★★ 5/5

Google

Sophie has been really helpful during my first time of renting a property. I had loads of questions and she’s replied straight away with answers! 5* from me and would hugely recommended Sophie to anyone! Thanks again Sophie xPositiveResponsiveness, Quality, Professionalism, Value

Corrine · 24 August 2020

★★★★★ 5/5

Google

As landlord of a small apartment I am so far very happy with this company, with special thanks going to Property Manager Ffion who is a great communicator and always helpful and perfectly managed a challenging transition to a new Tenancy with several mantainance items and a tight deadline.

Lorenzo · 25 August 2024

★★★★★ 5/5

Google

I dealt with Sophie C who was really quick,l and responsive with her service, keeping me fully updated through the whole process. Could not fault it. Would definitely recommend the company and Sophie to anyone looking to move.PositiveResponsiveness, Quality, Professionalism, Value

Jay · 24 August 2020

★★★★★ 5/5

Google

Great help with my move

Mark · 14 September 2026

★★★★★ 5/5

Google

I have to advise of the exceptional quality and professional service received regarding my recent rental process by two very good people in the Leaders Worcester office, Phil and Laura have worked with speed, efficiency and kindness. The whole process of finding somewhere to live has all been carried out extremely well. Both Phil and Laura have answered any questions and guided me through the process well. I highly recommend them both as very professional and courteous.PositiveProfessionalism

Steve · 24 August 2022

★★★★★ 5/5

Google

Everyone at leaders were a good help with our move. Especially Laura she kept us informed all the time and helped us get all things sorted and able to move In On time thanks very muchPositiveResponsiveness

Hayden · 24 August 2021

★★★★★ 5/5

Google

Sophie is very helpful and professional. She deals with my inquiries in a timely manner.

Manal · 28 October 2023

★★★★★ 5/5

Google

The whole process of renting through Leaders has been easy and stress free. Sophie has kept in touch throughout and has been extremely responsive to queries, which has made everything very straight forward. Thank you Sophie for being so helpful!

Hattie · 24 August 2020

★★★★★ 1/5

Google

Very unprofessional service from Alex and Louise. Took my business elsewhere. They didn’t generate any viewings in 4 mths despite harassing me for over 2 years to get my business and promising the world. I had no sooner left their office to put my property on with them and I was receiving calls bordering on stalking to secure their conveyancing services. Downmarket and totally unremarkable.

Joe · 24 August 2023

★★★★★ 5/5

Google

Great estate agents to work with for buying/selling and letting/renting. Broad range of services offered, responsive, great communication, fantastic staff (especially Laura Hicks) with a high level of knowledge and very professional.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 August 2021

★★★★★ 5/5

Google

Hi Very pleased with Kate Beale, good communication and a real team player.

Greg · 12 July 2026

★★★★★ 5/5

Google

Mahema was very helpful when a maintenance issue was reported at my property my mistake. Not only did she sort our the error but kept me informed.

Rhiannon · 24 August 2022

★★★★★ 5/5

Google

Sophie Conway has been exceptionally helpful since becoming my property manager after a few years with leaders - would high recommend using their services.PositiveResponsiveness, Quality, Professionalism, Value

Carlhartt · 24 August 2022