Trusted Agent profile · Wokingham
★★★★★
1,832 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,832 reviews on two platforms, including 401 Google reviews rated 4.3.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotCaversham lettings
Do not even bother... Waste of time and energy.
Dear Katerina,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleExcellent service from Romans . Made the whole process of finding and buying a house very Easy.
Thank you for your positive review of the good service you received from Romans of Wokingham Tony Gibson Assistant Managing Director
1/5
TrustpilotAvoid all costs
Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.
5/5
GoogleSophie Peters did a great job helping us rent our flat. Great communication throughout!!
Hi Mark, thanks for taking the time to leave this review. Our staff always aim to provide the highest level of service possible and we're so happy to hear you had such a positive experience with Sophie during your dealings with her. We hope we can be of assistance again in future. Kind Regards, Romans
1/5
Trustpilotvery bullsh*t the company
very bullsh*t the company - Basingstoke.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotFirst to take money but last to fix the…
First to take money but last to fix the problem. Waiting for months for someone to fix the heating and other things.Terrible customer service
5/5
TrustpilotRomans were excellent
Romans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
1/5
GooglePoor communication and management of the property which I am renting.
Hi Dean, we're disappointed to hear of the negative experience you have had with us and our team in Wokingham, we aim to provide our customers with an exemplary level of service however regret to learn that your experience with us has been anything less than great. We would like to have a better understanding about your experience, please reach out to us on 01344758596 at your earliest convenience, by speaking with you directly we can find out what has gone wrong and where possible will try to turn your experience with us into a more positive one. Kind Regards, Joe, Romans
4/5
TrustpilotFriendly service
This is my first time renting and everyone was helpful and friendlt
5/5
GoogleExcellent service provided by the Company. The lettings advisor of Romans very helpful during the whole renting process. I am very delighted.
5/5
TrustpilotEfficient service
Required information from Romans.Ceri Evans the property manager from Winchester dealt with the request very quickly. I have always received efficient service from Romans.
5/5
TrustpilotExcellent services from Taylor
Excellent services from Taylor! He is always warm, kind and helpful. I’m loving the place I live.
5/5
TrustpilotKatie helped us throughout our whole…
Katie helped us throughout our whole journey, she was very helpful and very kind.thank you for helping us.
4/5
TrustpilotKatie provides attentive customer…
Katie provides attentive customer service, proactive engagement and sound advice that serves both my and Romans’ interests.
5/5
TrustpilotExcellent service
We found the staff at Romans, Yateley very helpful, knowledgeable and efficient. We had not moved for 34 years and they helped to make the experience a lot less stressful than we had expected.
5/5
TrustpilotRomans property management has been professional
Romans property management has been efficient, responsive and well organised. The manager Mark Smith who handles my property is efficient and professional.
5/5
TrustpilotRobbie in the Wokingham branch was…
Robbie in the Wokingham branch was extremely helpful, his help with chasing the solicitors and other parties was invaluable, many thanks for that.
5/5
TrustpilotFriendly, Genuine , knowledgeable
Our agent was friendly, knowledgeable and appeared to care he wasn’t pushy we just went at our pace
5/5
TrustpilotFabulous 👍
Fabulous 👍Quick answers and good services. Thank you Romans wokingham 🙏
5/5
GoogleFair communication, good agents
Hi Artexefil, Thank you for taking the time to review your recent experience with our Romans Estate Agents Wokingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
TrustpilotBad experience!!
Bad experience!!! As tenants we had the worst experience! We got our mortgage to a different company 10 times on top of Romans! To be avoided as they provided us with a misleading add, high fees, no communication at all,not help at all!!!
5/5
TrustpilotStrongly Recommended
Strongly recommend Romans. Mr. Sam and Courtney Brant are really professional and so patient in answering all my queries.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Wokingham office has 1,832 reviews across two platforms: 401 on Google, 1,431 on Trustpilot (across the whole business).
Romans Wokingham is rated 4.1 out of 5 across all 1,832 reviews, and 4.3 out of 5 on Google from 401 reviews.
Romans Wokingham, 23 Market Place, Wokingham, RG40 1AP.
