5/5
TrustpilotLandlord experience
The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.
Trusted Agent profile · Wokingham
Romans Wokingham reviews
★★★★★
1,880 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,880 reviews on two platforms, including 443 Google reviews rated 4.3.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
5/5
GoogleI have used the services of Romans on a number of occasions and they always deliver the results. Specifically we have been advised by Matthew Witney on the local property market and his expertise and knowledge is second to none. I have no hesitation in recommending them for all property matters!
5/5
GoogleWe have liaised with Daniel several times over the past few years and most recently with regards to a property valuation and some extension advice. The team have been professional throughout and Dan himself has always considered our needs and provided timely communications. We will gladly commission the Romans team again.
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Agent replied · 23 October 2024
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
GoogleBeen working with Adam and I have been very impressed. Always on time and knew exactly what I was looking for! I have dealt with a few agents recently and they kept sending me places which just didn’t meet my criteria. If you pop into the office ask for Adam!
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Agent replied · 23 October 2024
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.
4/5
TrustpilotFriendly and Professional.
Friendly, effective and efficient, would recommend.
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotGreat friendly service
Great friendly service, good communications. Good work to find a buyer so quickly for us.Thank you to the team
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotCaversham lettings
Do not even bother... Waste of time and energy.
Agent replied · 23 October 2024
Dear Katerina,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleExcellent service from Romans . Made the whole process of finding and buying a house very Easy.
Agent replied · 17 June 2024
Thank you for your positive review of the good service you received from Romans of Wokingham Tony Gibson Assistant Managing Director
1/5
TrustpilotAvoid all costs
Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.
5/5
GoogleSophie Peters did a great job helping us rent our flat. Great communication throughout!!
Agent replied · 17 June 2024
Hi Mark, thanks for taking the time to leave this review. Our staff always aim to provide the highest level of service possible and we're so happy to hear you had such a positive experience with Sophie during your dealings with her. We hope we can be of assistance again in future. Kind Regards, Romans
1/5
Trustpilotvery bullsh*t the company
very bullsh*t the company - Basingstoke.
Agent replied · 23 October 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotFirst to take money but last to fix the…
First to take money but last to fix the problem. Waiting for months for someone to fix the heating and other things.Terrible customer service
5/5
TrustpilotRomans were excellent
Romans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
1/5
GooglePoor communication and management of the property which I am renting.
Agent replied · 17 June 2024
Hi Dean, we're disappointed to hear of the negative experience you have had with us and our team in Wokingham, we aim to provide our customers with an exemplary level of service however regret to learn that your experience with us has been anything less than great. We would like to have a better understanding about your experience, please reach out to us on 01344758596 at your earliest convenience, by speaking with you directly we can find out what has gone wrong and where possible will try to turn your experience with us into a more positive one. Kind Regards, Joe, Romans
4/5
TrustpilotFriendly service
This is my first time renting and everyone was helpful and friendlt
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
