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★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, Wokingham RG40 1AB
Prospect's Wokingham office at 12 -14 Broad Street is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8. The 1,861 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleI would like to extend my thanks to Nikki Gardner, the property manager for managing our rental for the last four years. Nikki has always stayed helpful, professional and ever so caring and cheerful even when things appeared to be a bit out …
Hi Bindu Thank you for the great feedback. It’s been a pleasure working with you looking after your property.
5/5
GoogleGreat experience renting through prospects in Wokingham. They fully managed the property for 3 years whilst we were there during tenancy, very efficient with any maintenance issues we reported to Nikki Gardener and deposit was returned back within a normal time range as you would expect. Thank you Nikki for your help.
Thank you for your review and happy you had a good experience with Nikki?
5/5
GoogleIn the end we are going with a property from another agent, but I would like to thank Dan from Prospect Wokingham for his excellent manner (always polite and never patronising) when we viewed 3 properties through him. Dan goes the extra …
Thank you for the feedback for Dan and for taking the time to leave this 5 star review.
5/5
TrustpilotProspect - Recommend!!
I’ve used Prospect to buy an house, and now as a landlord and they have been great throughout. Special thanks to Shaun, Kelly and Elliott. I choose to use Prospect because they are professional and honest, and aren’t pushy which some agents can be! They are very communicative and friendly and I have enjoyed working with them so far :)
5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Hello Victor, Thank you for the great 5 star review for Nikki! We really appreciate the feedback. kind regards
5/5
TrustpilotSt Bernadette!
Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!
Hello Simon, Thank you for the 5 star review! We're so pleased you had a great experience with 'St Bernadette' :) We hope you are enjoying your new home. Kind regards
5/5
TrustpilotGreat property management
I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.
Hello Kevin, Thank you so much for the 5 star review for Chloe! We really appreciate the feedback on her hard work. Many thanks
5/5
GoogleProspect have looked after my property Management for over nine years will always good communication and advice. Nikki Gardiner is my most recent manager and is always very help full and gets and problems sorted excellent customer service.
Hello Jan, Thank you for the great feedback for Nikki and for the 5 stars! Many thanks
5/5
GoogleI rented my home through this agency, and the process was very smooth. Nikki was professional, friendly, and quick to respond. I truly appreciate her support and highly recommend this agency.
Good morning, Thank you for the great 5 star review for Nikki. We really appreciate it! Kind regards
5/5
GoogleI’ve dealt with Prospect many times and always very pleased with the level of professionalism throughout the process. A big shout out to Nikki Gardener, communication was always clear and prompt, and any queries were dealt with efficiently. …
Hello Marc, We're happy to hear you have a great experience with Nikki. Thank you for the 5 … More
1/5
TrustpilotCustomer service after sales
I bought a new build thorugh Prospect in 2024 Oct. I found water leaking and flooring damage in March 25. I sent enquires along with finding from my flooring company and plumper to Prospect a couple times and there 's no response at all. In Sep, again, my surveyor came and found it is caused by an installation issue. I told them again but no response at all.They have a lack of customer 's attention after sales. I remind every buyer to be careful with this company. It 's not a company with a customer care.
Hi Bernard, Thank you for your review and we are disappointed that the home you received had some damages. However, during the sales process, you did employ a private snagging specialist to note all errors in the property, which they were able to compile a list of over 99 issues. The builder rectified all of these, which you inspected prior to exchange. The flooring issues and water leaking was not picked up and any that were raised at the time, were satisfied by your final inspection of the property. You did message us in March 2025, however you did also express that you had bought up those concerns with the builder, as you were in direct contact. We did contact the builder, who also confirmed you had reached out and he was helping solve the issue privately. This also happened again in September 2025, almost a year after we have sold you the home. At this point, we redirected your concerns back to the builder and advised you bring this up through a legal forum with the solicitors, to which we did not receive a response. We appreciate you are frustrated and we are always willing to help post-completion however, after this point, issues such as these do become a legal issue and can rarely be solved by an estate agent especially when involving bad installation and even more so when you are in direct contact with the developer. Kind regards
4/5
GoogleI have my property rented through Prospects and currently going through sales proceedings as well and I am very happy with their service. Nikki was the one whom I have normally interacted during the rental time and she has been very …
Hi Venky Thank you for your review. We are pleased to hear you are happy with our Sales and Lettings teams.
5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Hello Debbie, Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received. Kind regards
5/5
TrustpilotBeth - Wokingham Prospect
Beth at the Wokingham Prospect office was amazing. We have just completed the sale of my dad’s family home as he had moved into a care home. At each stage of the process Beth was there to help and advise, with great success. Beth went above and beyond our expectations and we would definitely recommend using Prospect to anyone selling their home in the area. Thank you
We are sorry to hear of your experience , our Head of Property Management Joanne Kay would be keen to discuss this matter with you, if you can please reach out to her on jkay@prospect.co.uk or 0795 7997966 , alternatively if you can provide us with the property address she will happily contact you.
5/5
TrustpilotGreat work team
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.
Hello Sonia, Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback. kind regards
5/5
TrustpilotSonam Gurung
Sonam G. is the go to since he understands our language, and needs very well. He's always working hard and going above and beyond to meet our needs. He is well informed on the subject and has your genuine interest at heart. Thanks Sonam!
Hello Ashwin, Thank you for the 5 star review for Sonam in our Aldershot office. We're happy he could be there to help you in your search. Kind regards
5/5
TrustpilotThe few years I’ve been with this…
The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.
4/5
GoogleI truly appreciate the professionalism and care shown by my property manager, Nikki Gardner. She is very attentive and delicate in handling matters, always making sure concerns are addressed thoughtfully. What impressed me most was her responsiveness, even when I had an issue over the weekend, she promptly replied and helped resolve it without delay. Her dedication and reliability give me peace of mind, and I feel well supported knowing she is managing the property. Highly recommended!
Hello Jonas, Thank you for the 4 star review for Nikki, we're pleased to hear she gives you peace of mind. Many thanks
5/5
GoogleRecently became tenants through Prospect Wokingham. I believe I have already reviewed Charlotte, our rental agent, who is an absolute star. Nikki Gardner is our property manager and has been a delight. She is supportive, responds promptly and always happy to assist. So far it's been great experience dealing with your team.
Thank you for your feedback and we're pleased to hear you enjoyed good experiences with both Charlotte and Nikki.
5/5
GoogleProspect helped me rent out my flat for 12 years. Never any issues. Fantastic and fast service. Nikki Gardner was especially helpful at every required moment. Highly recommend
Hello Andy, Thank you for the lovely review for Nikki. We're pleased to hear she has been very helpful to you. Kind regards
5/5
TrustpilotRental experience
Lynne has been managing my rental property for some time now, and I couldn’t be happier with her service. She is extremely organised, very knowledgeable, and always quick to respond to emails and queries. It’s reassuring to know my property is in capable hands, I’m very happy with the support she provides and wouldn’t hesitate to recommend her.”
5/5
GoogleIn comparison to most estate agents, I must say that Prospect Wokingham are absolutely fantastic. Both Charlotte Morgan during the viewing and offer phase and Nikki Gardner as our property manager are exceptional. They are true professionals and super easy to deal with. Their great work should be recognised. I look forward to moving in to my new property and highly recommend anyone to use Prospect when looking for a property in and around Wokingham
Hi Jamie Thank you so much for taking the time to leave this review and for your kind words for both Charlotte and Nikki. We hope that you will be happy in your new property. From all the team at Prospect Estate Agents in Wokingham
5/5
TrustpilotI've been using Prospect for the last 9…
I've been using Prospect for the last 9 months to manage my rental while I'm working abroad. Excellent service, everything handled professionally and quickly without much of my input. Nikki at Wokingham has been a star, keeping me informed and being in control of the day-to-day
5/5
TrustpilotAs a new client in lettings from the…
As a new client in lettings from the landlord side , post finalising all initial details which went very well , I was in the expert hands of Katie Clark regarding the tenant handover processes and checks as well as adjustments and monetary issues . I received a VIP service in every sense with a really quick and polite response , a friendly approach to all questions and a real willingness to solve major and minor issues . real hassle free attitude ! Many thanks Katie !!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Wokingham office has 2,235 reviews across two platforms: 374 on Google, 1,861 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Prospect Wokingham is rated 4.7 out of 5 across all 2,235 reviews, and 4.8 out of 5 on Google from 374 reviews, checked 9 October 2026.
Prospect Wokingham, 12 -14 Broad Street, Wokingham, RG40 1AB, Wokingham RG40 1AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.