Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently had a visit from Mark Page to provide a valuation on our house. He was polite, knowledgeable and thorough. He talked us through both options (selling vs renting) as we are undecided. The reason I’ve felt compelled to leave this review is because unlike many estate agents there were no pressure tactics or hard sells and no constant calling and badgering. He gave us all the info we needed and has left it to us to make contact with him once we’re decided. Thank you
Usman · 22 January 2026
Agent replied · 22 June 2026
Thanks for your review and comments Usman - much appreciated. Please let me know if I can be of further help to you once you have made decisions on how you wish to move forward.
★★★★★ 5/5
GoogleI can only say that from the beginning of my experience with Dan and his team at Prospect Winnersh I have been throughly impressed by their professionalism and enthusiasm when it came to marketing and selling my house. But my most fulsome …
Karen · 8 October 2025
Agent replied · 19 March 2026
Hi Karen
Thank you for the five star review and great feedback. We hope you enjoy your new home and make lots of new memories.
★★★★★ 5/5
TrustpilotProspect - Recommend!!
I’ve used Prospect to buy an house, and now as a landlord and they have been great throughout. Special thanks to Shaun, Kelly and Elliott. I choose to use Prospect because they are professional and honest, and aren’t pushy which some agents can be! They are very communicative and friendly and I have enjoyed working with them so far :)
Joy · 19 February 2026
★★★★★ 5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Victor · 30 May 2026
Agent replied · 11 June 2026
Hello Victor,
Thank you for the great 5 star review for Nikki! We really appreciate the feedback.
kind regards
★★★★★ 5/5
TrustpilotGreat property management
I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.
Kevin · 15 August 2025
Agent replied · 19 August 2025
Hello Kevin,
Thank you so much for the 5 star review for Chloe! We really appreciate the feedback on her hard work.
Many thanks
★★★★★ 5/5
TrustpilotSt Bernadette!
Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!
Simon · 25 September 2025
Agent replied · 11 October 2025
Hello Simon,
Thank you for the 5 star review! We're so pleased you had a great experience with 'St Bernadette' :) We hope you are enjoying your new home.
Kind regards
★★★★★ 1/5
TrustpilotI took employees and colleagues name…
I took employees and colleagues name down. I will not go away. It’s only right that the public should know what they’re getting themselves into before they sign the contract with Prospect. Everyone has a right to a feedback and everyone has a right to their own opinion. What’s the point for a company prospect to hide they’re negative feedback
Despina · 20 June 2026
Agent replied · 23 June 2026
We are sorry to read that you remain dissatisfied following the end of your tenancy, particularly after renting the property for almost eight years.
Your review raises several concerns relating to repairs, maintenance, communication, property viewings, and your deposit. As these matters relate to events over a number of years, and some aspects are currently under review, it would not be appropriate for us to discuss the details publicly.
We are aware that our Director of Property Management has spoken with you directly regarding the concerns raised and is currently reviewing the matters discussed and will remain in contact with you as that review progresses.
We take all feedback seriously and are committed to investigating concerns fairly and thoroughly. We hope to continue working with you directly to reach a conclusion on the matters raised.
Thank you again for taking the time to share your feedback.
Prospect Estate Agency
★★★★★ 1/5
TrustpilotCustomer service after sales
I bought a new build thorugh Prospect in 2024 Oct. I found water leaking and flooring damage in March 25. I sent enquires along with finding from my flooring company and plumper to Prospect a couple times and there 's no response at all. In Sep, again, my surveyor came and found it is caused by an installation issue. I told them again but no response at all.They have a lack of customer 's attention after sales. I remind every buyer to be careful with this company. It 's not a company with a customer care.
Bernard · 10 January 2026
Agent replied · 28 January 2026
Hi Bernard,
Thank you for your review and we are disappointed that the home you received had some damages.
However, during the sales process, you did employ a private snagging specialist to note all errors in the property, which they were able to compile a list of over 99 issues. The builder rectified all of these, which you inspected prior to exchange. The flooring issues and water leaking was not picked up and any that were raised at the time, were satisfied by your final inspection of the property.
You did message us in March 2025, however you did also express that you had bought up those concerns with the builder, as you were in direct contact. We did contact the builder, who also confirmed you had reached out and he was helping solve the issue privately. This also happened again in September 2025, almost a year after we have sold you the home. At this point, we redirected your concerns back to the builder and advised you bring this up through a legal forum with the solicitors, to which we did not receive a response.
We appreciate you are frustrated and we are always willing to help post-completion however, after this point, issues such as these do become a legal issue and can rarely be solved by an estate agent especially when involving bad installation and even more so when you are in direct contact with the developer.
Kind regards
★★★★★ 5/5
TrustpilotBeth - Wokingham Prospect
Beth at the Wokingham Prospect office was amazing. We have just completed the sale of my dad’s family home as he had moved into a care home. At each stage of the process Beth was there to help and advise, with great success. Beth went above and beyond our expectations and we would definitely recommend using Prospect to anyone selling their home in the area. Thank you
Ali · 13 December 2024
Agent replied · 24 October 2024
We are sorry to hear of your experience , our Head of Property Management Joanne Kay would be keen to discuss this matter with you, if you can please reach out to her on jkay@prospect.co.uk or 0795 7997966 , alternatively if you can provide us with the property address she will happily contact you.
★★★★★ 5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Debbie · 8 August 2026
Agent replied · 11 August 2026
Hello Debbie,
Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received.
Kind regards
★★★★★ 5/5
TrustpilotGreat work team
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.
Sonia · 19 March 2026
Agent replied · 20 March 2026
Hello Sonia,
Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback.
kind regards
★★★★★ 5/5
TrustpilotThe few years I’ve been with this…
The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.
Alex · 6 March 2026
★★★★★ 5/5
TrustpilotRental experience
Lynne has been managing my rental property for some time now, and I couldn’t be happier with her service. She is extremely organised, very knowledgeable, and always quick to respond to emails and queries. It’s reassuring to know my property is in capable hands, I’m very happy with the support she provides and wouldn’t hesitate to recommend her.”
Kirsty · 11 February 2026
★★★★★ 5/5
TrustpilotI've been using Prospect for the last 9…
I've been using Prospect for the last 9 months to manage my rental while I'm working abroad. Excellent service, everything handled professionally and quickly without much of my input. Nikki at Wokingham has been a star, keeping me informed and being in control of the day-to-day
Anthony · 16 May 2026
★★★★★ 5/5
TrustpilotAs a new client in lettings from the…
As a new client in lettings from the landlord side , post finalising all initial details which went very well , I was in the expert hands of Katie Clark regarding the tenant handover processes and checks as well as adjustments and monetary issues . I received a VIP service in every sense with a really quick and polite response , a friendly approach to all questions and a real willingness to solve major and minor issues . real hassle free attitude ! Many thanks Katie !!
Panos · 14 July 2025
★★★★★ 5/5
TrustpilotExcellent service from Marina!
Marina has been an excellent point of contact and has made my experience with Prospect seamless. She is professional, responsive, and always quick to resolve any issues consistently over the years. Communication is clear and efficient, and she genuinely cares about maintaining high standards. I really appreciate her support and would highly recommend her to anyone!
Jack · 19 February 2026
★★★★★ 1/5
GoogleTerrible,
Don’t answer the phones, don’t progress sales.
I’ve seen other reviews talk about hiccups- we never got started !
Months lost by this Estate Agent. They employ someone to progress the sale … I had to constantly chase the person who was supposed to be doing the chasing.
Miss · 9 August 2026
Agent replied · 4 August 2026
Thank you for sharing your experience, Miss. We sincerely apologise for the frustration you've encountered with our service and the lack of communication regarding your sale. Please confirm the property or your name so we can address this issue promptly and ensure a more reliable and customer experience moving forward.
★★★★★ 5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Cara from Prospect Winnersh. From the very beginning, she was very professional, knowledgeable, and always willing to go the extra mile to help. She kept us informed throughout the entire process, answered all our questions promptly, and made what could have been a stressful experience feel smooth and straightforward.
Customer · 19 June 2026
Agent replied · 23 June 2026
Thank you for your wonderful feedback, customer! We're thrilled to hear that Cara provided you with such a fantastic experience, showcasing her professionalism and commitment to quality service. Your recommendation means a lot to us, and we look forward to supporting you again in the future!
★★★★★ 5/5
TrustpilotJust completed our first house purchase…
Just completed our first house purchase with Prospect. The staff handled themselves professionally and with due care throughout the entire process. Particularly grateful for the hard work and perseverance of Michael, who was instrumental in achieving a quick turnaround from offer acceptance through to completion. He liaised with me frequently and was more than willing to answer any question I had (of which there were many being a first time buyer).
Mohammad · 24 February 2026
Agent replied · 3 March 2026
Hello Mohammad,
Thank you for the great 5 star review for Michael, we really appreciate it. We hope you enjoy your new home.
Kind regards
★★★★★ 5/5
TrustpilotEasy professional agency
Easy professional agency, my contact with Nikki Gardner has been great. Explained everything and prompt in replying to emails etc.
Aaa · 20 March 2026
Agent replied · 21 March 2026
Good morning,
Thanks for the 5 star review for Nikki. Greatly appreciated.
Kind regards
★★★★★ 5/5
TrustpilotVery happy with our experience from the…
Very happy with our experience from the renting team at Prospect. They are super helpful and thorough. Special thanks to Nikki who is our main point of contact via the landlord. She has been an excellent communicator and responsive to all our concerns/queries. Thank you.
Kirsty · 13 May 2026
★★★★★ 5/5
TrustpilotHelpful, Friendly and Professional
We had a great experience working with Charlotte! As first-time renters, we weren’t sure what to expect, but Charlotte made the whole process smooth and easy to understand from start to finish. She was always friendly, responsive, and happy to answer all our questions, no matter how small. Charlotte kept us updated at every step and really helped take the stress out of the process. Now that we've been handed over to the property manager, we just wanted to say a big thank you for all your support in getting us to this stage. We’re really excited to move into our first rental home, and Charlotte played a big part in making that happen!
Michael · 28 June 2025
★★★★★ 5/5
TrustpilotMy First Removal to the UK
I moved to the UK several months ago and have been renting a home through Prospect. As this was an international relocation, I initially had many concerns, but Lynne has been very supportive from the beginning. She is friendly, professional and always respond to any requests. I trully appreciate her dedication and the excellent service provided.
Kazuki · 12 February 2026
★★★★★ 5/5
GoogleHighly recommend Prospect in Winnersh, Daniel and his team went the extra mile to get our house purchase over the line in time for Christmas. Thank you so much for everything
Sophie · 13 December 2025
Agent replied · 18 December 2025
Hi Sophie, Thank you for leaving this review for Daniel and the rest of the team in our Winnersh branch. We're pleased to hear that you'll be in your new home for Christmas and we hope you enjoy making memories for many years to come.
Best Wishes from Prospect Estate Agency in Winnersh
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