Trusted Agent profile · Wokingham
Verified
★★★★★
2,054 reviews across 2 platforms
399 Reading Road, Winnersh, RG41 5LT, Wokingham, RG41 5LT
Prospect's office in Wokingham, at 399 Reading Road, is rated 4.7 out of 5 across 2,054 reviews on two platforms, including 298 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Prospect, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleAmy was so helpful and kind. She made us feel so welcome and was very well informed. Thank you for your help!
Hi Holly, thank you for your lovely review and for your kind words regarding Amy. We're pleased to hear she made you feel so welcome and that she kept you well informed, we look forward to helping you again in the future.
5/5
TrustpilotOur chain sale process was complicated…
Our chain sale process was complicated with months of waiting for the legal work to finish and vast documentations, but Ross, Akansha & their team were throughout the process of this long 5 months by constantly supporting and updating us with the development. Though it was a very hectic process but because of them our transition was extremely smooth as Akansha kept us updated throughout the process and on the day of exchange of the contract, Ross was constantly updating us with the latest information so, we were well informed throughout the process. 100% going to recommend them to my friends and family. Very professional team and extremely helpful.
5/5
TrustpilotBest experience from the start
Had the best experience from the start, from the property viewing to moving in. Nancy Suri MARLA is our property manager and has been professional throughout, answering all our questions clearly. I’ve had a really good experience as a tenant of a property managed by the Prospect team, especially Nancy, who has been extremely helpful. She always replies within a day and is very proactive in helping with anything we need. She’s kind, polite, and easy to talk to. Honestly, one of the best experiences I’ve had with an agent. I would definitely recommend her to others.
5/5
TrustpilotFantastic service to the end…
Fantastic service from the property management team, with special thanks to Sophie Towell who was amazing. I particularly appreciated the support I received from Sophie and the team when finally selling my property. It’s wonderful to know that the team care about providing great service all the way through to the end of a business relationship. I whole-heartedly recommend them!
5/5
TrustpilotClaudia Davies has been our letting…
Claudia Davies has been our letting agent for the last few years and has been very good , handling tenant transitions and arranging maintenance issues for us.
Hello Alex, Thank you for the lovely 5 star review for Claudia. We really appreciate the great feedback from your experience. Kind regards
5/5
TrustpilotThe best experience I've had with selling
When I met with Michael I explained my situation of why I needed to sell my house in. short timeframe. Michael and Rebecca were fantastic and we managed to sell and complete within 3-4 months. Their communication was great and updated me on every step pf the journey. It was a really tough time for me personally so having Michael and Rebecca take care of my sale wasn't taken for granted. Really appreciated their help with everything as selling can be stressful but this experience was not. Thank you
5/5
GoogleCara was excellent throughout our viewing. She was very friendly and answered any questions we had. She made the process very relaxed and was so approachable. Would recommend her to anyone wanting to view a property!
Thank you, Charlotte, for your wonderful review! We're thrilled to hear that Cara provided excellent service and made your viewing experience relaxed and enjoyable. Your recommendation means a lot to us, and we look forward to supporting you again in the future!
5/5
TrustpilotGreat experience and excellent comms
I had a great experience working with the team at Prospect during my recent house purchase. Daniel Simmonds was fantastic early on, showing me the property before it even hit the market and facilitated questions between myself and the seller during the negotiation stage. Once my offer was accepted, Michael Sharp took over and provided excellent communication throughout the process. He stayed proactive by constantly getting updates from both the buyers and sellers within the chain, ensuring everything kept moving forward. Overall great service!!
5/5
TrustpilotFrom a landlord viewpoint
As a landlord, managing a property remotely can be stressful. Thankfully with Nikki Gardner as the property manager I don't have to worry so much. Nikki does a great job in keeping the wheels oiled and ensuring everything runs smoothly both from the landlord and the tenant viewpoint. Whenever there is a problem, Nikki gets the issue resolved quickly and efficiently. Thanks Nikki for all your help. Great job !
5/5
TrustpilotI had an amazing an experience ,Kalle…
I had an amazing an experience ,Kallee Ferguson was extremely helpful, and she never hesitated to go the extra mile to get all the information needed and provide me with all the steps that I needed to follow !
Good morning, Thank you for the great review for Kallee in our transaction support team. We really love hearing the hard work our staff do. Kind regards
5/5
TrustpilotDominque has been wonderful…
Dominque has been nothing but wonderful during our property journey. Even though we have purchased another property via another agent - my husband and I were sad it wasn't Dominique helping us through it. She has been incredibly honest and transparent with the housing market, which we (and I am sure others do) really appreciate. She is incredibly professional, but charismatic. Although young, she is very mature and has good head on her shoulders that will take her far - I really appreciate everything she has done for us. I hope management can see her potential and nurture her talent, she is going places!
5/5
TrustpilotProperty Management at its best!
My family and I rented a house from Prospect in 2021 until 2025. Our experience was made very easy by all the staff we encountered over the years. Everyone was always kind, friendly and professional. One person in particular who deserves recognitionn is Angela Jennings, who was our Property Manager. We had many dealings with her over the years. To say she was just helpful would be an understatement, she went above and beyond in every way for us. Angela was utterly dedicated in helping us secure our Deposit back, going through TDS, explaining the processes, and always on hand to help with absolutely everything, just being there when we needed her for guidance and support. Angela is an absolute credit to Prospect. We as a family have so much respect and gratitude to Angela Jennings. Thank you to all at Prospect. A highly recommended company to deal with. From Jenny & Joanna
4/5
TrustpilotSharing renting experience
It was my first time renting a property through Prospect, and the overall experience was acceptable. There were some communication issues with one of the previous property managers, which unfortunately meant we were unable to renew the tenancy at our preferred rate. However, after Nikki Gardner took over, she handled the end‑of‑tenancy process smoothly and professionally. She also assisted me in resolving an issue with OVO Energy mistakenly opening an account in my name, and thanks to her support, we were able to receive our full deposit back without any problems.
5/5
TrustpilotSo Happy
Iv been renting my property for 4 years now and I could not be happier. I would like to take this opportunity to hightlight the fantastic work Lynne Jones has done for us. If we ever have any issues with the house, Lynne take care of the issue in no time at all, she reponds to our emails very quickly and is always extremely professional. Thank you Lynne for your hard work and dedication. Prospect are extremely lucky to have you.
5/5
TrustpilotGreat Customer service
I’ve had a very positive experience with Hazel Sims, who has been handling the issues in my flat. Hazel is always quick to respond, clear in communication, and proactive in making sure everything is resolved properly. It’s been reassuring to deal with someone so reliable and attentive. Thank you, Hazel, for the consistent support and professionalism.
Hello Sonia, Thank you for the 5 star review! Lovely to hear of the great experience you have with Hazel. Many thanks
2/5
TrustpilotFlat was in a terrible state on the day…
Flat was in a terrible state on the day of moving in. We had to request a clean and numerous repairs. Letting manager ignored my complaints until I escalated it. This would have been a 1 star review, but I've given an extra star because our property manager Vickie was friendly and helpful throughout the 2 years of renting.
Hi Steven, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced at the start of your tenancy and that this fell below the standard we aim to provide. We’re pleased to hear that Vickie was able to support you throughout your time with us. We’d like to look into this further and ensure your concerns are fully addressed, please could you contact us directly at hpangborn@prospect.co.uk so we can discuss this in more detail? Kind regards
5/5
TrustpilotWe have been renting since 2023 and…
We have been renting since 2023 and have to say Nikki Gardener has been absolutely amazing and is always consistent and helpful every time we need something looking at or having to do with information that is needed very quickly. She has been very accommodating in helping with a recent matter to do with an overpaid instalment which we settled very quickly. Thank you Nikki. Your a ⭐
5/5
TrustpilotLynne has been amazing
Lynne has been amazing. If there is something that needs fixing in our home Lynne gets it sorted as soon as possible. We had a few issues with our next door neighbour and Lynne helped us get this sorted and also checked in with us to make sure us and our children were ok. We have been renting for 3 years and cannot fault Lynne and everything she has done for us and our family. She has been amazing.
4/5
TrustpilotNancy Suri at Prospect Estate Agents…
Nancy Suri at Prospect Estate Agents has been an absolute pleasure to work with in her role as Senior Property Manager. She is dutiful, sincere, and very personable in her approach. What truly stands out is her willingness to help even in challenging situations, especially when dealing with tenants who may not be the right fit. Nancy consistently goes the extra mile, coordinating efficiently with her property management team to ensure issues are resolved smoothly and professionally. Her calm, supportive manner makes a real difference, and it’s reassuring to know the property is in such capable hands. Highly recommended.
5/5
TrustpilotExcellent experience selling with Prospect
I used Prospect in Wokingham to help me sell my home. Beth Murphy was excellent - she was professional at all times and was genuinely excited about my house and the potential for buyers. She made me feel at ease at all times and gave a realistic and honest valuation that I was happy with, meaning that the house was only on the market for a week! She kept in contact throughout the process and was excellent towards the end at getting everything through to completion when solicitors were dragging their feet. If I ever need to sell/buy again, Prospect (and Beth in particular) would be my first port of call.
5/5
TrustpilotBest in berkshire
One of the best businesses I’ve encountered in the UK. I stayed in a Prospect-managed property in Berkshire and they’ve been incredibly professional throughout the tenancy. This includes check-in management issue reporting and renewal. Even when I requested a rolling contract during the property purchase the agency and landlord communication was spot on. Sophie handled the checkout and was very professional and diligent in communicating. I received my deposit back even before a month, which is unusual in the UK market.
Hello Subin, Thank you for the lovely 5 star review. We really appreciate the great feedback for Sophie in our property management team. Kind regards
5/5
TrustpilotGreat support and service
We recently found ourselves having to sell our mother’s home and Bernadette was on hand to help us every step of the way. Regular updates were provided and some major issues were dealt with by Bernadette who was just great. A real asset to Prospect. Thank you for your help especially in the final days you really helped to get the sale finalised.
Hello Jo, Thank you for the wonderful 5 star review for Bernadette! We really love hearing the great feedback. Kind regards
5/5
TrustpilotCouldn’t be happier!
Me and my partner started looking at houses in November 2025 and found one we loved straight away. Beth Murphy of Prospect in Wokingham has gone above and beyond every step of the process to keep us informed and move things along as quickly as possible, and yesterday we exchanged! We couldn’t be happier - Thank you Beth, this is our first home purchase and we couldn’t have had a better start to our journey!
5/5
TrustpilotExcellent Service
I’ve worked with Nancy for the past three years and have been consistently satisfied with the service provided. The company has managed my property efficiently and kept me well informed of any developments or changes relating to the apartment.
Hello Igor, We're pleased to hear of the great feedback for Nancy. Thank you for the 5 stars. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Wokingham office has 2,054 reviews across two platforms: 298 on Google, 1,756 on Trustpilot (across the whole business).
Prospect Winnersh is rated 4.7 out of 5 across all 2,054 reviews, and 4.9 out of 5 on Google from 298 reviews.
Yes. In The Trusted Agent 2026 awards: Prospect, Wokingham won Trusted Agent.
Prospect Winnersh, 399 Reading Road, Winnersh, RG41 5LT, Wokingham, RG41 5LT.
