Trusted Agent profile Β· Wokingham

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Prospect Winnersh reviews in Wokingham

β˜…β˜…β˜…β˜…β˜… Excellent

2,054 reviews across 2 platforms

399 Reading Road, Winnersh, RG41 5LT, Wokingham, RG41 5LT

Prospect's office in Wokingham, at 399 Reading Road, is rated 4.7 out of 5 across 2,054 reviews on two platforms, including 298 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

298

Reviews on Google

This office

Trustpilot logo

1,756

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Prospect, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional helpful and went out of way

Got to say from first meeting Michael who came to help us sell the house , both himself and Anna have been so helpful , we didn’t know where to start with the whole process after the sad loss of our father , not only did they help sell the house but also to get a solicitor to aid with the difficult process of probate , thank you to you both a true credit to your profession

Simon Β· 24 July 2026

5/5

Google

We recently had the pleasure of working with Ellie while searching for a new home. Ellie was professional, friendly, and really took the time to understand what we were looking for. …

Katie Β· 8 October 2025

Agent replied Β· 16 March 2026

Hi Katie We are so pleased we could help make your experience looking for a home enjoyable and stress free. Thank you

5/5

Trustpilot

Very professional

Very professional, very reliable I would highly recommend to anybody buying a property thanks Mike.

Paul Β· 6 March 2026

Agent replied Β· 7 March 2026

Hello Paul, Thank you for the 5 star review! We really appreciate it. kind regards

5/5

Trustpilot

Nikki is always helpful

Nikki is always helpful! Thank you!

Jingyao Β· 15 May 2026

Agent replied Β· 16 May 2026

Good morning, Thank you for the 5 star review for Nikki! Kind regards

5/5

Trustpilot

Commited to getting the sale

Michael was always quick to respond to any question, we were impressed with the teans commitment.

Julie Β· 23 February 2026

Agent replied Β· 25 February 2026

Hello Julie, Thank you for the great 5 star review! We appreciate he feedback. Kind regards

5/5

Trustpilot

Shout out to Nikki Gardner

Prospect Agency exceeded our expectations! Nikki Gardner was fantastic - friendly, calm, and super helpful throughout our tenancy and even after the tenancy she accommodated us professionally. We appreciated her guidance and support. 🫢🏻

Mak Β· 4 September 2025

Agent replied Β· 5 September 2025

Hello Max, Thank you for the lovely 5 star review for Nikki. We really appreciate your feedback! Kind regards

5/5

Trustpilot

Prospect helped me buy my first house

Prospect helped me buy my first house. The estate agent Ross went above and beyond to help with the completion of the sale. I highly recommend!

Julia Β· 18 November 2025

Agent replied Β· 20 November 2025

Hello Julia, Thank you for the 5 stars. We're glad Ross was able to help and we hope you enjoy your new home. Kind regards

5/5

Trustpilot

Nancy has been our property manager for…

Nancy has been our property manager for the past 3 years. She manages our property and handles issues properly.She is helpful, friendly, reliable, and easy to communicate with. We are happy with her service. As an owner, I’ve had a great experience with Nancy.

Sowmya Β· 18 March 2026

5/5

Trustpilot

Helpful and professional service

We had a very positive experience with Prospect. Mike Sharp was our agent who he was very professional and helpful throughout our sale process. He helped us find a buying quickly, making the whole process stress free. We would highly recommend both Prospect and Mike.

Daniel Β· 9 March 2026

4/5

Trustpilot

I have been using Prospect as the agent…

I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.

Melvyn Β· 10 April 2026

5/5

Trustpilot

Rented 2 bedroom flat in Wokingham

I’ve rented a 2 bedroom flat in Wokingham with Prospect for 3 years and Nikki Gartner was very supportive and helpful every time we needed her assistance.

Srinivas Β· 5 November 2025

Agent replied Β· 12 November 2025

Good morning, We're happy to hear you had such a great experience with Nikki! Thank you for the 5 stars! Kind regards

5/5

Google

I have just exchanged contracts today on my Property in Wiinersh. I thought it would be opportune to share my experience of how Prospect Estate agents managed the Process. First of all l had an initial meeting which was an Honest appraisal of the value of the property and the current market which was a refreshing experience as over the years when l have sold that is not the initial view you get. They then were extremely focused on getting the property seen! So + viewings each viewing was well organised and feed back given. Once a buyer was found they then engaged Bernadette Martin to ensure all parties were aligned and all knew what had to be done and when. I recognise great teams and this was one! I complete on the 16th July

Stephen Β· 16 September 2025

Agent replied Β· 8 October 2025

Hello Stephen, Thank you for sharing your great experience with us, we really appreciate it and thank you for the 5 stars! Hope you are enjoying your new home. Kind regards

5/5

Google

I cannot recommend Prospect Estate Agents highly enough if you’re looking to sell your property. Dan, Ellie, and Charlotte have all been incredibly helpful, proactive, and engaged throughout the entire process. With other agents, I struggled to get any viewings, but the Prospect team generated a steady stream of interested buyers, and their communication and feedback after each viewing were exceptional. I would strongly recommend them for property sales.

Maao Β· 25 December 2025

Agent replied Β· 18 December 2025

Hi Maao, Thank you for taking the time to leave this 5 star review for the Sales team in our Winnersh branch. We're happy to hear you were happy with the service they provided. All the best from all the team Prospect Estate Agency in Winnersh

5/5

Trustpilot

Beth Murphy has been great throughout…

Beth Murphy has been great throughout my experience with prospect. I was very impressed with her professionalism, understanding and communication throughout. Dominique was fantastic too at helping me with property searches. I would recommend the Wokingham branch and team to anyone! Thanks guys :)

Lucy Β· 11 March 2026

5/5

Google

Charlotte was fantastic throughout our viewing. She was professional, friendly, and really knowledgeable about the property and area. She answered all our questions with clarity and made the whole experience feel relaxed and informative. Would definitely recommend her to anyone house hunting!

Milton Β· 25 May 2025

Agent replied Β· 4 March 2026

Hello Milton, Thank you for the 5 star review for Charlotte! Kind regards

5/5

Trustpilot

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

Zoe Β· 12 May 2026

5/5

Trustpilot

Good Service

Have been pleased with Prospect since they have taken over my property management, the continuity provided by the excellent service of account manager Emily Cross has been invaluable and would have no hesitation in recommending Prospect and especially Emily to anyone looking to place their property.

John Β· 17 February 2026

5/5

Trustpilot

Customer service review

Beth Murphy was my point of contact at Prospect and whilst we didn’t buy or sell our property through the agency I have to say she was one of the best agents I dealt with. Beth really understood and took onboard what we were looking for and she would keep in contact with me enough for me to know that I hadn’t been forgotten about but not in an overbearing way - we were also able to pick up where we left off from the previous conversation and she was genuinely delighted when I was able to update her to say we had sold and also found something. Whilst I understand there are sales targets and KPI’s… unlike with other agencies I never felt like Beth called just to tick a box or sent me an email about a house that was completely unsuitable just to say she had sent it to X number of people. As a busy mum of three when you are looking for property you need to have agents like Beth who won’t waste your time, will give you measured mature and honest information about the market and houses and just generally appreciate what life can be like. I really enjoyed speaking to Beth - an asset to your company.

Victoria Β· 21 July 2023

Agent replied Β· 24 October 2024

Thank you for your 5* review, Victoria.

5/5

Trustpilot

Beth Murphy - the best!

We met Beth at our first viewing a few months ago. She was friendly and extremely knowledgeable about every property she showed us, more than once working later than her normal hours to accommodate our timescales. We did see quite a few properties (!) but Beth was never impatient and made us feel that we needed to be sure it was right for us. Then she efficiently got the ball rolling with solicitors and regularly chased up each party. Although I have no complaints about my selling agents, I just wish I had placed my property for sale with Beth at Prospect!

Alison Β· 21 July 2023

Agent replied Β· 24 October 2024

Thank you for your 5* review, Alison.

5/5

Trustpilot

Nancy is an exceptional agent

Nancy is an exceptional agent, always kind and very approachable. She is consistently available and truly goes above and beyond to help, resolving any issues as quickly as possible. Her professionalism and dedication really make a difference. I highly recommend her! ⭐⭐⭐⭐⭐

Elena Β· 20 March 2026

2/5

Trustpilot

I used to be a Tennant with prospects…

I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!

Mat Β· 17 July 2023

Agent replied Β· 24 October 2024

Thank you for your review Mat. We pride ourselves on excellent customer service, before, during and after any tenancy with us. If you'd be happy to, please email customerservice@prospect.co.uk with extra information so I can look into your experience and work with our lettings and property management teams make any relevant changes to enable us to grow and keep bettering our service for future landlords and tenants. Thanks, Hanna.

5/5

Trustpilot

Wokingham branch

I’m in the process of buying my first home and Michael from the Wokingham branch has been great to work with from the first viewing through to nearing completion. He’s always very easy to get hold of and responds quickly, which has made the whole process less stressful. I’ve really appreciated the clear communication and support throughout. Thank you.

Kyna Β· 10 March 2026

Agent replied Β· 11 March 2026

Hello Kyna, Thank you for the lovely review for Michael in our Wokingham sales department. We really appreciate the lovely feedback and the 5 stars. We hope you are enjoying your new home. Kind regards

5/5

Trustpilot

Great Service

We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact

Paul Β· 15 May 2026

Agent replied Β· 16 May 2026

Hello Paul, Thank you for the wonderful 5 star review for Nikki and Joanne! We really appreciate the 5 stars :) Kind regards

1/5

Trustpilot

Shocking lack of care, unaddressed safety hazards, and total radio silence

I moved into a property managed by this agency almost 2 months ago, and the experience has been incredibly frustrating. Despite identifying and officially logging multiple high-priority safety and structural issues on their Fixflo system, the agency has gone completely silent and ignored multiple emails and phone calls.

Mario Β· 25 May 2026

Agent replied Β· 28 May 2026

Dear Mario, I’m sorry to hear of your issues with regards to ongoing problems at your property. I’ve just reached out directly via email to help resolve the items as a matter of urgency. Please do get in touch with myself on jake.harley@prospect.co.uk or 01344 207 410.

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Questions about Prospect Winnersh

Has Prospect won any awards?

Yes. In The Trusted Agent 2026 awards: Prospect, Wokingham won Trusted Agent.

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