Prospect Estate Agency Wokingham reviews

★★★★★ 1/5

Google

We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 other properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet. On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity. We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!! We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better. Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.

Terri · 27 January 2024

★★★★★ 5/5

Google

Have been dealing with Charlotte, who has been amazing in helping me rent my new apartment. Taking me through from start to signing lease. Just waiting for my move day. Thanks Charlotte.

Richard · 27 January 2024

★★★★★ 5/5

Trustpilot

Would 100% recommend Warfield Prospect

Warfield Prospect have kept us updated each step of the way. We bought and sold through Warfield Prospect. Selling and buying is a stressful time and even worse during a pandemic, but Warfield Prospect made the experience much easier with their dedication and assurance through out. Beth Murphy and Paul Westmoreland were amazing. Thank you very much for your dedication.

E · 12 November 2020

★★★★★ 5/5

Trustpilot

Insightful viewing with Natasha

Natasha is extremely competent and attained high standards whilst taking us for a viewing. She answered all questions efficiently and nothing was too much hassle. Thank you for making this process so much easier!

HAPPYcustomer · 6 December 2023

★★★★★ 5/5

Trustpilot

Nothing but good things to say

Nothing but good things to say about Prospect Reading. The process is well managed from beginning to end and whoever you speak to friendly and helpful. Special mention to Cameron who is always knowledgeable about the properties, gets back to my calls & emails quickly and is just so easy to deal with :)

Vanessa · 5 January 2022

★★★★★ 1/5

Trustpilot

I have deleted my past 5 star review

I have deleted my past 5 star review, to give a 1 star review. I am livid - never again !!!I have removed my 2 flats from their Prospect. Whether it was a draw in cabinet, or repairs to windows they simply could not cope. What angered my, if that the In***n tenants they sent me, did not respect my furniture causing damages. The situation is made worst by the tenant refusing to pay the expense of the damage. Prospect of course took the side of the tenant, and had no empathy for my pocket.If you want your flat ruined, they will do this, but will expect you to repair everything at your expense.

Peter · 19 January 2024

★★★★★ 5/5

Google

Thank you to Beth for the advice she has given me in regards to selling my nans property, it has given us the information we need to proceed when the time is right.

Danniella · 28 December 2023

★★★★★ 5/5

Trustpilot

We recently viewed a property with Abi…

We recently viewed a property with Abi Heppner from the Crowthorne branch. Abi was well prepared and able to answer all our queries . She was professional and made the viewing enjoyable and positive. Thankyou Abi!

Sheila · 18 October 2023

★★★★★ 5/5

Trustpilot

Kodie Brooks came to the rescue.

I have just had a rather stressful two weeks. Without going into detail someone really went that extra mile to help me, that person was Kodie Brooks, my property manager. She did all she could to help resolve the situation and did it very well. Thank You Kodie Brooks.

Jim · 31 August 2022

★★★★★ 5/5

Trustpilot

We had fantastic support from both Beth…

We had fantastic support from both Beth who got us above asking price and lots of viewings in a short period. Paul the Manager of Warfield Prodpect was amazing support from start to end when it always gets a bit tricky at point of completion. Well done team. Thank you

Iona · 18 July 2022

★★★★★ 5/5

Google

Hello, Just wanted to say a big thank you to Keagan Impey for help the purchase of our house. t's been a long journey to get there, however Keagan and Prospect were very professional and were very helpful in locating new properties based on our requirements. Highly recommend Keagan and Prospect!. Thanks once again. Dinesh Nagarajan

Dinesh · 25 August 2021

★★★★★ 5/5

Google

Daniel and his team helped in the sale of my property in Wokingham. Their team is very professional and responsive. Special thanks to Nikki Nicholls(Coordinator). She handled the communication between the parties extremely well. Highly recommend Daniel, Nikki and his team for any services related to properties in Wokingham.

Sridhar · 25 August 2022

★★★★★ 5/5

Google

Always great service from the Lettings team. Nikki is a pleasure to talk to and is very efficient if I have an issue or query. Many thanks!

Allie · 26 April 2024

★★★★★ 5/5

Trustpilot

Good Local Estate Agent - Wokingham

We contacted Prospect EA to view properties to buy. They have been great. Excellent communications and it was very easy and comfortable to work with them. Beth has been brilliant in answering all our questions patiently.

Vijay · 11 October 2023

★★★★★ 5/5

Trustpilot

It was a great experience dealing with…

It was a great experience dealing with Prospect Estate Agency. I would like to appreciate all the efforts by Kurt Owen. he went above and beyond to deal with my situation where my old tenancy was ending and the new one was delayed by one week. he convinced my old agency for one week extension on my old tenancy.

ABC · 29 March 2023

★★★★★ 5/5

Google

Sold through Prospect Wokingham in May 2023. Had superb service from Michael and Roberto throughout. Sale was complicated and they worked tirelessly to get it completed. Kept updated throughout and always available when needed.

John · 28 November 2023

★★★★★ 5/5

Google

Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if sell a house and can not recommend him highly enough.

David · 28 November 2023

★★★★★ 5/5

Trustpilot

Reliable local agent.

Michael was very knowledgeable and prompt. Any areas that required a specialist he was able to put me in touch with someone within 24 hours generally. I haven’t bought property for a couple of decades so he was able to introduce a legal, finance and lettings team all of whom were reliable.

Jeremy · 28 March 2022

★★★★★ 5/5

Trustpilot

I've been dealing with Prospects from quite…

I've been dealing with Prospects from quite sometime & have a wonderful experience. The agents are quite supportive. I usually interact with Gemma Barton & she is so quick in responding all queries, gets the things moving immediately. You are doing an excellent job Gemma. Would definitely recommend Prospects Estate Agency to anyone in my reach!

Shrenik · 5 August 2021

★★★★★ 5/5

Trustpilot

Great customer service

We dealt with the Prospect Reading office when searching for a property. They were very knowledgeable in everything we asked them. We mainly dealt with Michael and Daniel and couldn’t have asked for more. We didn’t end up buying anywhere but definitely will come back to Prospect when we start looking again.

Karen · 21 March 2022

★★★★★ 5/5

Trustpilot

Fully managed property with Prospect

I am a landlord and have a property that is managed by Prospect. Sasha has been a great property manager since she has come on board. She is responsive to questions from both myself and the tenant and goes the extra mile to see things through to resolution.

Mrs · 16 September 2022

★★★★★ 1/5

Trustpilot

Complete lack of integrity and communication

We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet.On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity.We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!!We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better.Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.

Terri · 1 January 2024

★★★★★ 5/5

Trustpilot

Just a quick thanks to Carla who…

Just a quick thanks to Carla who manages the property that I rent and also one I rent out, everything is done so Efficiently all issues/problems sorted out straight away she is more like a friend than a letting agent W wouldn’t let anybody else look after my place always happy and content big thank you well done

Godfrey · 3 February 2021

★★★★★ 5/5

Trustpilot

Excellent property management from Sasha Byrne

Sasha Byrne has managed our rental property for over a year. Sasha is always professional and helpful. When issues arise we have no concern leaving Sasha to deal with it and she keeps regular contact with our tenants. Excellent management service from Sasha. I have no hesitation recommending her.

Julie · 25 July 2022