5/5
TrustpilotJust recently purchased our first house…
Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼
Trusted Agent profile · Wokingham
Prospect Estate Agency Wokingham reviews
★★★★★
1,888 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,888 reviews on two platforms, including 254 Google reviews rated 4.8.
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Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf I could give them zero stars it…
If I could give them zero stars it would be too kind. The most incompetent estate agents that I’ve ever dealt with. They let people in your rented house without notice, they never fix items around the house. They hound you when you’ve given notice to move out. They don’t respond to complaints. They are useless and they try and keep all your deposit!! Stay away from them!!
5/5
TrustpilotMy experience renting through Prospect Estate Agency…
My experience renting through PROSPECT was great! Checking out was even smooth and easy (although I was really nervous and asked questions, I was advised accordingly). Thanks to Kate Smith and the whole team for your excellence and professionalism. I highly recommend. 🙏🏾
4/5
TrustpilotSasha has been really helpful and quick…
Sasha has been really helpful and quick to resolve any outstanding issues that i might have at the property i am renting
5/5
Trustpilot5 years of..........
Having dealt with Prospect for the last 5 years I can confidently say Hazel has been amazing. She is efficient, accommodating, understanding and most helpful. She has an excellent client/agent manner and very good at her job. Cannot day I am the easiest tennant to work with and her patience is a great attribute.
5/5
TrustpilotAgnese Rees Marla is the property…
Agnese Rees Marla is the property manager who covers the Maidenhead office. She is extremely efficient, thorough and follows up on all queries. She calls as well as emails to pass on information and ensures she keeps you updated. Agnese was so helpful with my issues and helped me get a final resolution.
5/5
TrustpilotOutstanding!
I would give more stars if I could! The level of clear and efficient communication, support, friendliness, professionalism, I could go on. They have made a stressful process so easy. A huge thank you to Beth, who has been a complete star. Would highly recommend xx
5/5
GoogleGreat experience dealing with Prospect. Charlotte was very proactive, super helpful and helped my partner and me secure our property. I highly recommend Prospect and will definitely return to them for our next place.
5/5
TrustpilotMelissa is my contact for my rental…
Melissa is my contact for my rental flat in Wokingham. She has been driven to distraction with some of the problems we’ve faced on the new build but come through with the responses and explanations. Our tenant is very pleased with the communication and support she also gets so it’s win win.
5/5
TrustpilotThank you Sasha
Prospect estate managing my flat nearly one year now and I like to say a big thanks to Sasha who manage my property.In this time I had issues with service providers,plumber company what she resolved very well.She kept me informed all the time.I recommend her without doubt.
5/5
TrustpilotSpecial Thank You to Agnese Rees
Special thank you to Agnese Rees for taking control of my concerns after moving into my rental and finding many items needing attention. You have restored my confidence in Prospect Estate Agency and renting in general - A big THANK YOU for your speedy action and professional manner in dealing with my request.
2/5
GoogleCommunication is key when selling properties. Decent communication at that, sadly this can’t be said for the rude staff at Prospect. There are ways of talking to people, usually professionally in this industry but not for these guys!
5/5
TrustpilotHonest estate agent
Having brought, sold and now renting through prospect. Out of all other agency's I have worked with, I have found prospect to be the most honest, up front and helpful of the agencies. They have communicated all the way through and gone above and beyond in each of their services. Thank you
Agent replied · 24 August 2024
Thank you for your 5* review, Karlene.
5/5
TrustpilotWorth her weight in gold
I was very impressed with my initial greeting from Beth she was both professional and helpful in her manner. She worked extensively and tirelessly hard when I was looking to sell my property and buy with Prospect. Unfortunately due to health issues my needs and wants changed frequently but Beth always met my demands and went the extra mile. Not only this, her voice on the telephone never failed to make me smile and feel warm inside. Just a genuine, professional person and very much an excellent advocate for her company. I hope she is valued professionally at work, in the same high regard as I hold her. We saw so many properties at all different times of the day and Beth never failed to impress us or come up with a new solution.
5/5
TrustpilotReally helpful staff - Abi was great
Really helpful staff, Abi was lovely and ever so helpful. Nothing was too much to ask! Great estate agents. Fully recommend :)
5/5
TrustpilotGreat service from Kate Smith!
Kate Smith has recently taken over management of our account and ever since we've had brilliant service. Prior to Kate we have a number of longstanding issues which are now being dealt with promptly by Kate. Kate is professional, knowledgeable, empathetic and organised.
5/5
TrustpilotCannot fault them as a letting agency
As a landlord I find Prospect easy to deal with and they (especially Agnese Rees) are good at keeping me up to date. The annual summary is useful for working out your tax, although some of the monthly statements can be a little confusing where there are one off maintenance payments.
5/5
GoogleI have dealt with Prospect Estate Agency for the last 2 1/2 years and have always been impressed by the customer service I have received. Gemma Worral has always responded very quickly with an issues that have come up. Gemma has actually been amazing a total professional yet with a very caring and emphatic persona. Thank you Prospect and thank you Gemma 😊
5/5
TrustpilotSasha was first class
Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.
4/5
TrustpilotBeth from Prospect Warfield
We recently used Beth and the staff at the Warfield Branch for completion on our flat. Despite a number of challenges Beth kept me informed and did not hesitate to pick the phone up to me during some really tricky situations.Many thanks for your helpJo
5/5
TrustpilotGreat service
Our property has been managed by Prospect for several years now. Sasha is our most recent property manager. She is professional in her handling of any issues that arise. She is always quick to respond to and sort out any problems keeping us updated on developments.
5/5
TrustpilotLily has been my property manager for…
Lily has been my property manager for the past year. She is a genuine, professional and caring lady who always does what she says she will do. Lily keeps me informed, responds in a timely manner and try to find resolution when needed.
1/5
TrustpilotVery poor service
I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable.Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase.I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .
5/5
TrustpilotThank you
Very happy with the experience we have had with Prospect Reading. Special thanks to Arandeep from management and maintenance and also Paul and Jordan from the sales team.
Agent replied · 24 August 2024
Thank you for your 5 star review!
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