Trusted Agent profile · Wokingham
★★★★★
1,888 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,888 reviews on two platforms, including 254 Google reviews rated 4.8.
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Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte Morgan presented a house to…
Charlotte Morgan presented a house to us for rent which we are very pleased to have made an offer on which was accepted. We are moving back from overseas and changing jobs so the automated reference system was a challenge. Charlotte helped us all the way and was always available for calls and questions. We were actually away on holiday and getting it sorted out allowed us to relax, without her we may have given up! Brilliant!!
5/5
TrustpilotChloe has been a star
Chloe has been a star. Our property was originally on short term cooperate let’s, but due to COVID changed. Chloe has steered us through this process which has not easy. Always been sensitive to the fact that we are somewhat elderly and living outside the UK.
5/5
TrustpilotI recently offered on a property…
I recently offered on a property through Beth in Warfield - absolutely gutted to have lost out on it to another bidder, but would like to thank Beth for being considerate and extremely honest throughout the process, after some negative experiences with other local agents her approach was refreshing.
5/5
GoogleJust had to write a review of my recent experience of dealing with Lloyd Richardson from Prospect in Wokingham. The man was nothing short of perfect - he dealt with all my enquiries promptly and efficiently, maintained a sense of humour , even in the face of adversity (having to deal with several of my strops and near breakdowns at the thought of Wokingham property prices!) and most importantly, he found me a great place to live. I can not recommend him highly enough and after care has been equally as impressive. Many thanks Mr Richardson!
Thank you for this excellent review. We are delighted that Lloyd provided you with such a good service. Finding somewhere to live can be stressful and we wish you every happiness in your new home.
5/5
TrustpilotExcellent rental property management
My rental property manager, Kate Smith, is responsive and takes initiative when there is no time to wait for an answer. Engaging with contractors, obtaining quotes, and providing feedback along the way. Always informed, I feel I am in control even if I live in another country - and time zone. Thanks for what you do Kate!
Thank you for your 5* review, Elardus.
5/5
TrustpilotChloe Reilly, Property Manager
We have been dealing with Prospect for several years now with Chloe Reilly as our Property Manager.Chloe is always very professional, informative and responds promptly.It is a pleasure having her as our property manager, she is a real asset to the Prospect team!Sarah & Tim Kearon
5/5
TrustpilotOur rental properties are managed by…
Our rental properties are managed by Lily Sines from Prospects, who is absolutely amazing. Always polite, proactive and very unbiased in her approach. Lily is a pleasure to work with and has taken the headache out of all rent related issues for us. Thank you Lily!
5/5
TrustpilotProspect Reading
Fantastic, efficient customer service from all the Reading team! Particularly Hazel who has been my property manager during my time in Reading, she was very responsive to queries both over email and via the phone, everything was clearly communicated and she made the moving process very smooth, many thanks Hazel!
5/5
TrustpilotGreat service
Nikki at prospect lettings is always very helpful and professional.
1/5
TrustpilotTenants' Nightmare: Prospect in Reading Fails to Address Long-Standing Issues, Leaving Renters Frustrated and Helpless
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and Prospect has not been able to help us anyway. They also give us the same updates every time with no resolutions. It is really frustrating that our concerns are not heard and we have no other options but to live-with-it. Unfortunately there is no break clause in our 2-year lease. Therefore, we are bound to pay the increased rent despite the outstanding issues.
5/5
TrustpilotAnna Elema
I am so pleased with what help i have received from Anna. I was put into a situation which i was going to be homeless as my flat fell through and was only given little than 48 hours notice. Anna was lovely and was so helpful with showing me around the flat and all the information i needed!
5/5
GoogleCharlotte has been fantastic! She has been nothing but helpful from start to finish and has always kept me updated in regards to our application. Top class service. Thanks Charlotte!
5/5
GoogleI can only say how great and helpful Hannah has been. As soon as I ask or request something she’s straight on to it.
1/5
TrustpilotNever again!
We sold our house, completing in November, with Prospects Bracknell. Where do I start? It was possibly one of the most unpleasantly, stressful experiences of my life. Throughout the process, we were pressurised over everything; accepting offers, looking for a purchase, vacating the property and agreeing a completion date. On and on it went. We were told we 'didn't understand the market' had 'probably lost our buyers' and at one point it was suggested we 'should part company'. I know what you're thinking ... that we were somehow at fault. All I can say is that we were inexperienced and expected a modicum of help and advice. Should you have the unenviable challenge of dealing with a particular member of staff, you might understand how our expectations were not realised. Unless you are gluttons for punishment, go elsewhere, anywhere, quickly!!!!
5/5
TrustpilotThank you to Lily Sines
Just want to say thank you to Lily Sines for helping me and my partner over the last year with our property. Always responds very quickly on emails and is very professional with her job. Gets any issues solved very quickly and that is exactly what we want as tenants.Thank you
5/5
Trustpilotsupportive and attentive throughout this whole process
Thank you soo much Prospect for helping us find our dream home. You guys have been very supportive and attentive throughout this whole process, nothing is ever too much trouble. A special mention to Toby Herman who has really speed things along and for being super transparent and honest. Thanks from A&G
5/5
TrustpilotPamphile_Wokingham
I felt the speed and efficiency of the staff to be first class and the way I was able to connect and communicate with the agency representative was particularly outstanding. Charlie Philips was exceptionally instrumental in his all round attitude, perception, punctuality and prompt handling of my entire experience, from initial search and viewing to completion of referencing.
5/5
TrustpilotBeth from Prospects was so helpful in…
Beth from Prospects was so helpful in trying to find a house for my parents. She was so friendly and bubbly it was refreshing to have such a upbeat person to deal with.
5/5
Trustpilot10/10 service!
Definitely recommend! Beth was amazing right from the first introduction, she really took the time to make me feel comfortable and reassured me that the process of selling my house would be handled well as it was under difficult circumstances. Couldn’t have asked for better, thank you Beth!
5/5
GoogleMike Sharp is very helpful in selling our house, very approachable and fast replies to our msg, highly recommended. All the best!
5/5
TrustpilotProspect Reading
Prospect Reading were fantastic when selling our home this week. Michael and Toby in particular were stars. We achieved a sale within a few days of going to market and above the asking price. The communication has been first class and I would highly recommend them to anyone in the area.
5/5
TrustpilotPositive experience and service
Prospect is a proactive lettings Agency with good lettings team. My interaction has been positive in terms of tenants find, setting up contract and maintainence with Harry and Charlie. Lily Sines is the property manager who is very responsive and looks after the property well.
4/5
TrustpilotKatie was very upbeat and enthusiastic
Katie was very upbeat and enthusiastic, had a really nice down to earth chat with her about properties etc. great experience.
5/5
TrustpilotJust recently purchased our first house…
Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼
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