5/5
TrustpilotExcellent Nikki my property manager has…
Excellent Nikki my property manager has always been there when I need assistance.
Trusted Agent profile · Wokingham
Prospect Estate Agency Wokingham reviews
★★★★★
1,889 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,889 reviews on two platforms, including 254 Google reviews rated 4.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTennant Feedback
Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.
5/5
TrustpilotHelpful Agency
Sasha has been very helpful and responsive with our queries throughout our tenancy. But in general the overall experience so far with Prospect has been pleasant.
5/5
TrustpilotSasha Byrne
I have been dealing with Sasha Byrne for several months now, supplying a cleaning/clearance service as required for her portfolio. Sasha is polite, friendly and efficient. she provides plenty of business leads and everything goes smoothly as she is so organised.I look forward to dealing with her in the future and wish her all the best.
5/5
TrustpilotAmazing service from Beth
Amazing service from Beth! We felt were were in very good hands, and our experience was smooth sailing and efficient.We would recommend Beth at prospect estate agency for anyone who’s looking to sell their house! We recommend highly.
5/5
GoogleI have recently purchased the property which was advertised by Prospect. I must say the process went really well especially with the current uncertain climate due to COVID-19. Daniel and his team have been really helpful throughout the process and managed the coordination and communication really well between both the parties. Thanks Daniel and Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotrun for your lives!!
I have a bought property next door to one let by Prospect Agency Bracknell. TBH I felt compelled to write a review as they are so awful!! They have let to awful tenants, people causing no end of problems, and do they do anything about it...nope!!! They are completely useless, their favourite phrase being "we can't do anything about it". They plain and simple do not care full stop. I will NEVER buy or sell a house through Prospect Bracknell because their attitude says "we don't give a damn about quality as long as we get our money!!" Run for your lives...go with Duncan Yeardly...much more professional and could not do more for me when I bought this place. SO different in their attitude...miles apart!
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. We're sorry you haven't received the level of customer service we pride ourselves on.If you could email customerservice@prospect.co.uk with details of your experience, we can raise this with the relevant Director and take action to ensure our service is the level you would expect.Many thanks,The Prospect Team
5/5
TrustpilotAbi is a great example of what a good…
Abi is a great example of what a good sales person is. She came across as knowledgeable, polite, responsive without being pushy or impatient. I had a fantastic experience with her.
5/5
TrustpilotCharlotte Morgan
Charlotte was very helpful when I enquired about a house and organised a viewing the very same day. She was on time and answered all my questions. Thank you Charlotte
5/5
TrustpilotChloe Reilly is an asset to Prospect.
Chloe Reilly is an asset to Prospect.Chloe Reilly has been our property manager for many years. We have always been impressed with how quickly and efficiently she has dealt with repair and legal problems. We have appreciated Chloe’s professional advice and help. Long may she be our manager.
5/5
TrustpilotA Big Thanks to Sasha
Thanks Sasha, the property manager, for being really helpful in assisting all the issues I raised. I rent an apartment which is managed by Prospect earlier this year. Recently, there was a moth issue in the apartment. Sasha was extremely professional and she helped to get it solved quickly. Highly recommend!
5/5
TrustpilotExceptional Viewing Experience with Prospect Estate Agency
I recently had the opportunity to view properties with Prospect Estate Agency, and it was an exceptionally positive experience. From the moment I reached out, the team was welcoming, knowledgeable, and eager to understand my specific needs. Their attention to detail and commitment to finding a property that matched my criteria were truly impressive.The viewings were well-organized and thorough, with the agent, Abi Heppner, taking the time to highlight each property's unique features and potential. They were also incredibly accommodating, fitting viewings into my tight schedule and always prepared with all the necessary information at hand.Prospect Estate Agency's professionalism and warmth made the entire process enjoyable and stress-free. Their expert advice and insights during the viewings helped me considerably in evaluating my options. I highly appreciate their effort and dedication and would highly recommend them to anyone in search of their next home. Their level of service is a rare find in today's market.
5/5
GoogleNikki Gardner was very helpful and professional when ever we needed help making the whole process very easy for us. A big thanks to her
5/5
TrustpilotNikki Gardner my property manager is a…
Nikki Gardner my property manager is a star and always helping quickly
5/5
GoogleJust found our new property through Prospect and am really happy with how helpful Charlotte has been with all our questions. This can be a stressful time but quick, informative replies make me feel at ease. Thank you :)
5/5
TrustpilotGoing the extra mile…
Chloe is always friendly and helpful whenever I have an issue with our property and she goes the extra mile by calling me after work has been completed to check if all is satisfactory. I would not hesitate to recommend her or the agency’s services as a whole!
1/5
GoogleI just wanted to say a big well done to you and your team. Not only did you manage to not sell a house, you then annoyed your customer who then didn’t want to use your services, but you weren’t finished there. Then by trying to gain commission for the sale to a different estate agent you now managed to incredibly annoy myself and my wife by stopping our sale as the customer doesn’t want to go forward with us. And what did you end up with??? F##k all!!! except 2 very disgruntled potential customers as we are now looking for another house. So again especially to management who clearly are useless, thank-you for being so stupid and shortsighted I can’t wait to tell whoever will listen about the estate agent reinforcing their stereotypes about being cockroaches and do anything for money.
Agent replied · 24 August 2024
We understand that our Wokingham Manager, Daniel White, has attempted to contact you regarding this. We apologise that you are frustrated. At the time of you placing an offer to purchase the property in reference it was not acceptable to the owners, upon them changing estate agents and reducing their price heavily you reinstated your offer through the new agent who were also in receipt of another offer of similar value. As per our contractual agreement with the owners if you were to purchase the property we would be due our agreed fee as we initially introduced you to the property. After speaking with the owner it is our understanding they opted to proceed with the alternative offer which is out of our control. If would like to discuss this matter further, please return Daniel’s email or calls.
5/5
TrustpilotAbi was phenomenal and extremely…
Abi was phenomenal and extremely helpful. She waited for us once we were stuck in traffic and she was always so nice and always keen to help..Just extremely professional and knowledgeable
5/5
TrustpilotSavannah has been absolutely amazing
Savannah has been absolutely amazing. I have just moved into my first home and Savannah made the whole experience so stress free and easy. She contacted me as soon as the property came on the market and was faultless from there on in! She was so reliable and nothing was too much hassle, I cannot recommend her enough!
4/5
TrustpilotHouse move with unexpected obstacles
I've had a great experience with Prospect Wokingham. Beth Murphy sold my previous house and so it was lovely to be able to work with her again. Front start to finish Beth has kept me well informed and helped to push the chain along, despite some bumps along the road with my onward purchase. Grateful to have worked with such a tenacious and driven team
5/5
TrustpilotSasha Byrne is excellent
Sasha Byrne is excellent, she's been looking after renewals for 2 of my properties several times now and her prompt and efficient communication is way above the average experience at Prospect
5/5
TrustpilotGreat team at Prospect Warfield
We sold our property through Paul and his team last month. Beth enthusiastically handled the sale from first viewing to completion and did an excellent job of matching potential buyers to our property. Shoutout also to Charlie for his professionalism during the viewings. Overall a first class team. Highly recommended.
4/5
TrustpilotBracknell Office Beckie Baxter
A big thank you to Beckie Baxter in the Bracknell office for outstanding service and communication. Even amidst the current pandemic she has been great with communicating all changes, assistance and maintenance to be carried out with us. If we have had any problems she has been quick to respond and her frequent follow ups have been well appreciated! Thank you Beckie!
5/5
TrustpilotProspect Winnersh Office.
Prospect Winnersh Office.Ryan, Mark & Grace. I cannot fault there prompt replies, communication and professionalism!Especially Grace, she was a breath of fresh air!! She was approachable and friendly in all of our communications and it felt like she was personally invested in the success of the sale of my home. I would highly recommend using Prospect.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
