Trusted Agent profile · Wokingham
★★★★★
1,890 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,890 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotNikki at Prospect is excellent and…
Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!
Hello Sharon, Great review for Nikki! Thank you for the 5 stars! Kind regards
5/5
GoogleProspect have been responsive, kind, supportive and ultimately as professional as one could expect. We worked with Charlotte Morgan to secure a rental in Berkshire. From the initial enquiry to viewing and referencing, Charlotte has been an excellent agent. She was knowledgable, patient and supportive. Great experience and would recommend her and Prospect in a heartbeat!
5/5
TrustpilotGreat service
Michael went the extra mile to guide us through two sales of houses .The sales had some challenges which he was able to help both us the seller and the buyer to understand and quantify.This was perhaps more of a challenge given the cultural backgrounds and different approaches to buying and selling of property.I can recommend Michael and his team.
5/5
GoogleGood service and friendly staff. Nikki Gardner is very warm and knowledgeable as well as always standby for any help.
Great to see such lovely feedback. Thank you
5/5
TrustpilotVery responsive and cooperative agent.
Thank you, Ivana F, for your wonderful feedback! We're thrilled to hear that you found our agent very responsive and cooperative. Your experience reflects our commitment to customer-centric service, and we look forward to supporting you again in the future!
5/5
TrustpilotGreat service
Its been a real pleasure working with Beth Murphy on my recent purchase. Beth was extremely professional and genuine through out this process and always gave honest, pragmatic advice when it came to the property…. And avoided using the pushy sales tactic which i had experienced with other property agents . Beth was also extremely supportive when it came to dealing with my legal firm with the whole exchange process - they weren't the best when it came to communication so she handled them very well to get things over the line.. thanks Beth you have been incredible !
5/5
TrustpilotOutstanding staff
Sasha Byrne has just become the new prospect manager to manage my flat, I have been very impressed with her attention to detail and her great attitude to get a positive outcome. Mainly dealing with the tradesmen working on the flat, EG They gave a high price for the job with no details re cost of labour cost of parts etc etc Sasha was on to them before I had to ask, chasing them for a detailed costing, That’s just one of many that Sasha has given outstanding service, she’s a credit to Prospect
5/5
TrustpilotBeth is amazing!!!!!
It’s our first time buying and I can’t fault Prospect.. Beth in particular has bent over backwards to exceed our expectations and more! We were very specific with what we were looking for in a property and she nailed it with the first property she took us to see! It was the first time in months of looking at properties via alternative agents that someone had listened to our needs and after almost giving up looking, she restored our faith in the process in no time! She was transparent with timelines, helpful with recommendations and always kept us in the loop! Thank you so much Beth! You’re a star!
5/5
TrustpilotThanks to Sasha
Hi there!I am a landlord and I work mainly with Sasha. I would like to say that she is very helpful both through emails and on the phone. She is pacient and tries to give pertinent explanations when promted. Although, I get sometime frustrated with the process of getting and signing in a new tenant and getting all the certificates and aprovals for the house, Sasha has been a very professional and at the same time a friendly person. Thanks for all the support!
5/5
TrustpilotThank you Beth!
I cannot praise the team at Prospects Warfield enough especially Beth!!! The selling and purchase of a new home is always stressful but Beth kept positive throughout and answered all our questions quickly and with such professionalism. She kept her promise by finding us our perfect family home. Its been a roller coaster of a journey but one filled with lots of laughter and smiles. Beth is an asset to Prospects and deserves recognition for her commitment to clients and general attitude. THANK YOU!
5/5
TrustpilotSasha is an excellence property manager
Prospect estate agents have managed my flat for years. They have always been competent, but recently Sasha Byrne has taken over as my property manager. Sasha has transformed the level of service I receive. She has recently managed a very complex situation with 2 separate utility companies in order to get a new stopcock installed in my flat. Sasha, never gave up even though the companies involved became more and more difficult. She kept me informed through every twist and turn of this saga and ensured me and my tenant were happy. This is real above and beyond service! Sasha is awesome!
5/5
TrustpilotRecommendation for Sasha at Prospect
We have been using Prospect since 2008 to manage our rental property, and are currently working with Sasha as our property manager. Sasha is really responsive, clear in her communication and has a 'can do ' approach to getting things done - even if a little outside of the traditional remit of repairs and maintenance. I feel confident that our property is in safe hands while we are living out of the country, and have confidence that Sasha can manage any situation that arises very competently.
5/5
TrustpilotMe and my wife have been renting…
Me and my wife have been renting through Prospects for the last 2 years and have just renewed with them at our property for the next 2 years. Our current property manager, Sasha Byrne has been amazing and is a credit to Prospects. Sasha has a great work ethic, always striving to meet our needs/requests and always maintains great communication regarding matters of the property. I would highly recommend Prospects as a letting agency and Sasha personally for her great work and continued support as our property manager!
5/5
TrustpilotBeth Murphy @ Prospects Warfield
Sold our house through Prospects Warfield. An excellent team who took good care of our interests. And when managing the sales process itself Beth Murphy was an excellent support and key to progress in the getting all the elements sorted out in time for the deal to go through on the agreed date.They kept everything calm even when the situation got a bit stressful.Beth kept us in the loop through out the process so we knew we were on track.All in all - Paul and his team did a great job.
3/5
TrustpilotMelissa Fisher from Reading office is…
Melissa Fisher from Reading office is the best!I would like to thank Melissa so much as she managed to resolve an issue we had for almost two months in few hours. I would like to say that she is a great professional dedicated to her job and to the tenants. Thank you Melissa, I am glad that you became our agent.
Thank you for leaving us a review Daisy, we're proud that Melissa has left such an impression (she's a little superstar). Please, could you email some more information on your experience to customerservice@prospect.co.uk so we can look into how to turn your 3 stars into 5 stars in the future?
5/5
TrustpilotBeth Murphy @ Prospect in Warfield
From the first call I had with Beth to arrange a viewing of a property to the exchange of contracts on that property I have been very impressed with her commitment and speed of response. Beth was very open and honest during the viewing and she clearly had a good relationship with the vendors. Since our offer was accepted Beth has been in touch with my solicitor and my estate agent regularly in order to keep things moving along. I would certainly recommend Beth and Prospect in Warfield (Paul & Charlie have also been great when Beth has been out of the office) if you are looking to buy or sell a house. Thank you Beth!
4/5
TrustpilotGood Lettings Agents
Good Lettings AgentsWe dealt with Sasha Byrne during our time in a rented house through prospect and she was fantastic, always willing to help and genuinely friendly - I've had quite a few rentals recently and Sasha has provided the best service of any estate agent.The only star removed is due to the Landlord of the property, who was incredibly difficult to deal with and I would advise prospect as a whole to vet their landlords closely as there are definitely some bad ones on their books!
5/5
TrustpilotBeth is a consummate professional who…
Beth is a consummate professional who executes on the promise, she is conscientious and truly the glue to ensuring our move was as stress-free as possible and all target dates met. She stays true to herself and to her customers and collaborates with positivity, empowering key partnerships when it really matters. The prospect team raise the bar to go above and beyond in co-creating successful moves, providing insight and guidance allowing us to make informed decisions. I highly recommend Beth and the prospect team in Warfield.
5/5
TrustpilotSmooth Operator
We dealt with Beth Murphy in the Wokingham branch for our purchase and was very impressed with how on the ball she was. I'd often get calls from Beth before any solicitors to keep me in the loop and to keep me up to date on what she had been chasing. Very smooth!
5/5
TrustpilotI found all aspects of Prospects…excellent
I found all aspects of Prospects Maidenhead excellent. All their sales team were so good & more than helpful, pointing us in the right direction. Then Bernadette Martin as their Transaction Support was just as excellent, keeping us updated & always quick & honest. What more could you wish for during the stressful process of purchasing & selling your home? Jane
1/5
TrustpilotUpdate on July 11 2024 review-still no refund
Prospect Maidenhead is really incompetent, not professional to deal with renting properties. Property Manager can not close the agreement on deposit, still sending us fault items to claim extra. It is going to be almost 2 months since we have moved out and we still could not get our deposit back!
5/5
TrustpilotCharlotte Morgan
Charlotte Morgan. We’ve viewed several properties on our search with different estate agents but to be honest, Charlotte is the most professional and renting through Charlotte has been a breeze.
5/5
TrustpilotCouldn’t be happier with Prospect…
Couldn’t be happier with Prospect Reading estate agents.From the day of my viewing till my moving in date, everything went so smoothly! I was kept informed throughout, which is really important aspect for me since moving is quite stressful as it is. I would like to extend my thanks to Kurt Owen as he was the agent I had the viewing with and he really took the time to show me everything in detail but answer all my questions as well! I’m all settled in and very happy now! If there were more stars I would have definitely given them!
5/5
TrustpilotAmazing service from Beth
I would like to recommend and praise the amazing service we received from Beth from the Prospect office in Warfield which carried throughout the whole process of purchasing our first home. Beth has found us a home that was fulfilling all requirements, and then supported and lead the processes thought the whole time. She is a professional, hardworking person who kept in touch with us at every stage, keeping us informed. Prospect also recommended Nicola from Mortgage Advice Bureau who was equally wonderful and helpful, she took away all burden of dealing with banks and paperwork. Beth and Nicky make a dream team and I would certainly work with both of them again in the future. Very professional, honest, hands on and hard working ladies - we can't recommend them enough!Thank you!Klaudia & Dan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
