Prospect Estate Agency Wokingham reviews

★★★★★ 4/5

Trustpilot

Beth Murphy Prospect Estate Agents

We were in contact with Beth Murphy of Prospect Estate Agents as a buyer of property marketed by Prospect. Although we were not Beth's client she made it clear that she would update us regularly throughout the process - and she did just that. This was very helpful as our own lawyer was not a great communicator and having additional input helped to monitor the sale/purchase progress. It also clarified issues and allowed me to intervene with my lawyer when necessary as I was aware of both sides of the story. This clear and regular communication from Beth was an essential element in helping us get through the uncertain system of buying a house in England. As a result of our experience with Beth I would certainly consider using Prospect as my sales agent in the future.

Ken · 4 January 2022

★★★★★ 5/5

Google

We have recently rent a place in Wokingham through Prospect Estate, special thanks to Liam Theobald who have been very helpful and supportive; everything went smooth and quick with his professional service.

Vera · 25 August 2023

★★★★★ 4/5

Google

Recently I rented a property through Prospect initially, even though there was a bit of back and forth, in the end, it all went smoothly, more than I expected. The cleaning of the house and handover are very smooth. Their inspection and inventory of the house are very detailed and accurate. I recommend the prospect for your letting needs. Thanks, Charlotte Morgan and team.

Haranadh · 25 August 2023

★★★★★ 5/5

Google

I switched to Prospects letting agency to find a tenant for my property and have been very impressed with their excellent service, especially from Lauren Bastone. She is always attentive and friendly and deals with anything I need very efficiently. As I live overseas, it's a huge comfort to know Lauren is taking care of everything for me. I can't praise her enough. Jessica

Jessica · 25 August 2023

★★★★★ 5/5

Trustpilot

Short Notice Requests

Viewing by Abi was brilliant. Abi made time for us at short notice and clearly had a lot of knowledge about the house. She also made herself available at VERY short notice for a second viewing the next day. I think there was a miscommunication with the office as we had expected the house owners to be available which wasn't the case.

Mr · 12 October 2023

★★★★★ 5/5

Google

Charlotte is amazing! She got everything sorted for us so quickly, thank you so much! X

Reshma · 25 July 2024

★★★★★ 5/5

Trustpilot

Beth at Prospect was helpful

Beth at Prospect was helpful, informative and supportive throughout my recent house sale. I was selling my family home where I grew up and have nearly 50 hrs of memories. Beth was professional, friendly and also exceedingly respectful and kind, given that it was a sale following a bereavement. Highly recommend, and thanks again Beth.

Rachael · 13 March 2024

★★★★★ 5/5

Trustpilot

Sasha and Chloe - The Best Professionals in Prospect

Sasha and Chloe of Prospect have been of great help to us. They are always trustworthy and give their best to clients. Thanks Chloe for helping us fix the boiler during cold winter, working even at late hours just to make sure someone would come in to repair. Sasha is always friendly and would promptly respond to our requests, got them sorted out without delay. Very impressed with their great work! They are just outstanding!

Ella · 16 August 2022

★★★★★ 5/5

Google

We recently got a new property manager Nikki Gardner, she has been amazing. The renewal process was so easy and quick this time around. Thank you Nikki. Nikki has also been really easy to get hold of when we needed her and was prompt to action any asks that we had.

Chris · 26 May 2024

★★★★★ 5/5

Trustpilot

Credit when credit is due.

I will complain when required, but I am also the first to give credit when I receive good service. In fact, good service should come as standard, but these days it's very rarely received. Great service is what should be applauded. This is what I receive from Becky Baxter. I have been a Landlord for many years now and Becky has always quick to report any issues with a property. Becky is also very good at keeping me updated with progress of those issues. Becky is a credit to Prospect.

William · 6 December 2021

★★★★★ 5/5

Trustpilot

I am the last guy who leaves behind any…

I am the last guy who leaves behind any feedback but in this case I am delighted to do so. I am a professional portfolio landlord over 10 years now. I have so far managed tenants handson and hence I understand the complexity of Tenancy laws and landlord responsibility. This is the first occasion I have handed over my Bracknell property to Prospects under all sorts of apprehensions to fully manage. However, I could not be any more assured and delighted that Prospects gave me Ms. Beckie Baxter as my senior property manager to look after my property and tenants. It is this kind of passion for work and professionalism that makes great business. Beckie not only does what she needs to do but will go every extra mile to ensure things were taken careof. I recently even received an email reply at 6.12 AM from her ! Thank you Beckie and I look forward to work with you in 2022 as well.

Avi · 1 December 2021

★★★★★ 5/5

Trustpilot

By far the best experience we’ve had with lettings agencies to date

Beckie Baxter has been super friendly and supportive with her assistance with our rental property; we have found her very warm and you do not feel like an inconvenience asking questions as other agents in the past have. She’s really fast to respond and send communication between ourselves and the property owners. I would also like to give a special mention to Lloyd Richardson for his initial support in securing the property and answering all our questions, we found him very professional. By far the best experience we’ve had to date with lettings agencies. Great staff - don’t lose them.

TAYLOR · 24 November 2021

★★★★★ 5/5

Trustpilot

Beckie Baxter is a 5 Star Senior Property Manager

As a landlord and an old client of Prospect on both Property (buying/selling) and Letting for many years with Bracknell Branch for a number of properties I would like to place on record my sincere appreciation to Prospect Management and all the team in Bracknell and Reading. However one particular member is worth mentioning for a 5 star review in my book and that is Beckie Baxter, Senior Property Manager. I have dealt with a number of PMs with Prospect over the years and Beckie is our current key contact for a while now and she has been absolutely amazing. Beckie is extremely professional and friendly with great communication skills and attention to details. It goes without saying of course that there has been the odd hiccup here and there but on balance, I have to raise my hat to Beckie. You are a credit to your employer and to yourself. Thank you and well done. Adel J. Adamo

Adelo · 22 November 2021

★★★★★ 5/5

Trustpilot

Top Class Estate Agent

We have recently sold our house through Prospect and the service was fantastic from start to finish. We dealt with Josh, Alex and Kirsty whilst the property was on the market and they were all friendly and helpful. They were extremely quick to respond to any enquires and the house was sold within a couple of weeks. I think where Prospect really excelled was once we sold the house and had to work with the solicitors to get the contracts exchanged. Aimee was our contact at Prospect and worked tirelessly with ourselves, our buyers and our solicitors to get everything through. She was absolutely fantastic and was completely focussed on getting our sale progressed. I wouldn't hesitate to recommend Prospect and if I needed to sell a property again they would be my first point of call.

Carly · 4 November 2021

★★★★★ 5/5

Trustpilot

A faultless end to end experience

We sold our property and bought our next through Prospect, Warfield. Throughout the process, communication was clear and transparent, we felt fully supported and the professionalism was nothing short of faultless! We would like to call out Paul, Beth and Abi who were instrumental in making the sale and onward process the seamless experience it was and I cannot be more thankful for the positive, friendly and proactive attitude that was displayed throughout. I would not hesitate in recommending Prospect to any future buyers or sellers! Thank you for helping us find our dream home and making the process so smooth!

Zara · 25 July 2023

★★★★★ 5/5

Google

Charlotte is very professional. And prospect estate agency is very smooth and professional agency i am really happy from them.

Affaq · 24 July 2025

★★★★★ 1/5

Trustpilot

I must say if you are thinking renting…

I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from all agents was very arrogant. I also required a dishwasher or be granted to buy and install one, the agent mocked with me, saying that i didn't check the property properly and there was one already ( there wasn't a dishwasher) in my room we didn't had lights and the electricity plugs weren't working, half of the apartment was without lights or electricity plugs not working. The electricity made many of our white goods totally fry also laptops and mobile phones. After constantly calling and asking to be fixed finally after 6 months they send an electrician. After they managed to fix the electricity we had a black out and days without hot water and gas heating, it was winter time and super cold. The toilet was licking and they "fixed it" after 11 months and the toilet sit it's barely staying on it's place, no one is bother to fix it. There is either miscommunication between the agency and the landlords or someone here doesn't care about basic human living standards. The last thing that happened, ( i couldn't bring my dogs before because of covid ) i finally managed to bring my dogs, before i did i emailed the agent to inform her and for her to inform the landlord that i will bring my dogs, she replied to my email that such thing was never granted from the landlord. Before my contract ended, agent gave me a call if i want to extend the contract which we agreed to continue month by month because they are selling the property, i spoke with the same agent to speak with the landlords about me bringing the dogs, i was asked what kind of breed they are and when i told her they are small dogs and they have their age and they don't do much these days, sleeping most of the time she said she can't see a problem or why they wouldn't approve, so when we finally got to the point where i was about to bring them she asked me if i have this permission somewhere in written, all of a sudden no one remembers this conversation. I am putting in writing here that i will never ever rent with Prospect anymore and i will make sure everyone i hear who wants to rent with you not to

Glorija · 26 October 2021

★★★★★ 5/5

Trustpilot

Demi is a great support in my house sale

Demi is a great support in the sale of my property. She has taken the lead in communication, ensuring I have up to date information and feedback as well as working with me to keep logistics easy and the property safe when not occupied.

Vicky · 11 September 2024

★★★★★ 5/5

Trustpilot

Ease of communication and helpful, highly recommended

Having been a tenant for several years and renting through many letting agents, found Prospect to be the most helpful and professional. The Team at Prospect helped us with the moving in and they were always very flexible and quick to respond. We are very grateful for all the help and support that we received from Hazel Sims, our property manager. She has been very professional, supportive and helped us each time we needed any advice or support.Thanks to Hazel, I am happy to recommend Prospects.

Tamas · 23 October 2021

★★★★★ 5/5

Trustpilot

Beth, Prospect Warfield

We met Beth after a round of 2 other estate agents who had failed to secure a buyer for us.Beth took the reins and was extremely pro active in finding and contacting lots of potential buyers.She wasn't deterred back if someone wasn't interested.We had a flurry of individuals and all were fed back to us if the answer was a no.We have now sold our property and are in the last throws of our sale.We wish her luck in her new role and we will use her again without hesitation but let's hope it isn't too soon.Good luck, you deserve this.

Lisa · 22 July 2023

★★★★★ 5/5

Trustpilot

Keagan Impey, purchase of a house in Wokingham…

We recently bought a house in Wokingham for our son. We had the very good fortune to have Prospect in Wokingham as the sellers Estate agent and more notably Keagan Impey as our main link. As one of the sales team Keagan could not have done more for us had he tried. Despite representing the seller Keagan treated us with the utmost professionalism. He was friendly, courteous, helpful and at times went out of his way to deal with our needs. Nothing was too much for him. During the sales process, he arranged for us to visit the property on several occasions, despite complications getting keys. He responded very quickly to our requests, notably where others were not inclined to do so. He made sure that the seller and their solicitors took action when there were frustrating delays and he made sure that we were kept fully updated. Keagan was the lynchpin in our purchase and to be brutally honest had he not been so very helpful and accommodating we would have withdrawn from the purchase in other circumstances. A very personable young man who fully understands and acts upon customer needs. A credit to Prospect Estate Agents. Thank you Keagan.

Alan · 21 October 2021

★★★★★ 5/5

Trustpilot

Bethany Murphy… my house Angel

Before meeting Bethany I was very nervous about finding a house - I had all these ideas and dreams of my future home. I was also worried about the stress of dealing with this all alone as I have no partner and I was looking into my first home. However, after talking and meeting with Bethany I felt reassured and confident that together we could find the perfect home. I felt Bethany truly cared about me and was passionate about helping me find my dream home. Most importantly, I felt at ease with Bethany’s upmost professionalism, communication and overall friendliness. I always felt better knowing I would be greeted by a smiling Bethany throughout this process. I never felt left in the dark and actually felt empowered by Bethany’s support. I really felt that this was a team search for my dream house which I greatly appreciated and this is what I wanted. If anyone ever says they are looking for a future home I insist that they HAVE to work with Bethany Murphy and pass on her details to them. I would not trust anyone else with finding a house. Bethany, I am forever grateful for you and I Thankyou a million times over!

Abby · 21 July 2023

★★★★★ 5/5

Trustpilot

I have been dealing with Prospect for…

I have been dealing with Prospect for more than 10 years, as I am currently working aboard and letting my property. I am also buying a new family through Prospect as sole agent due to satisfaction and trust. I have excellent relations with many employees of Prospect including Beth Murphy, who greatly assisted me with the new purchase and Beckie Baxter on the letting part. Doing everything remotely, they make everything easy through viewing, feedback, and advice on the various stages of letting and purchasing. I am very pleased with the services received from Prospect team and will continue working with them in future.

Khaled · 21 July 2023

★★★★★ 5/5

Trustpilot

Nikki Gardner at Prospect is very good…

Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.

Michael · 13 May 2026