Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

Thank you, thank you!

I have recently purchased my first flat which in all honesty I was expecting to be a really daunting and confusing experience. How wrong I was! Beth at Prospect in Warfield made the whole process seem effortless. She showed me round a few properties and made sure she helped me find 'the one'. I couldn't be more grateful for her patience and support, she kept me informed throughout the whole thing and took away any worries I had. I am forever grateful and loving my first home, thank you Beth and thank you Prospect!

Ellie · 21 June 2021

★★★★★ 5/5

Trustpilot

Prospect Sandhurst Berkshire

Prospect Sandhurst BerkshireDavid and his team really are a huge leap away from the less than ideal reputation that a lot of estate agents earn themselves! They care about their clients, not just their commission - which is a real breath of fresh air. Connor and Matt were fantastic and so friendly, they showed us some great properties and we always knew our home was in good hands when they did viewings for us too (we loved the fact that the whole team came to familiarise themselves with our property before it was advertised).We owe David a huge amount of gratitude. He really got to know us as a family and completely understood what we were looking for. As a result, he found us our DREAM HOME. The whole team then worked tirelessly to sell our house in under 3 days (at a better than expected sale price), and supported us to secure that new house with success.Bottom line, we can't recommend Prospect Sandhurst enough - really good guys, amazing service & communication, and for us an extremely happy ending to our story!

Claire · 21 June 2021

★★★★★ 5/5

Trustpilot

We used Prospect after a bad experience…

We used Prospect after a bad experience with another local agent. Paul from the word go was up front and honest and delivered everything he said he would. Our house sold within 2 weeks! He even sent properties he thought may be of interest that were being sold through other agents!On the day we viewed the house we ended up buying I phoned the office to see if they thought it was worth worth price we were paying. Cameron spent a lot if time talking me through the prices other houses I'm that road sold for, the different in square footage compared to our property and even advise what would be a sensible offer! We have exchanged today and after an extremely stressful week, Aimee has been an absolute god send! She has been on hand to listen to me vent and dealt with issues we were having straight away! Thank you, you have made this process a lot less stressful! Wouldn't hesitate to use Prospect with any future moves!

Amy · 20 June 2021

★★★★★ 5/5

Trustpilot

Reliable and quick

I have recently rented out my property and am using Prospect to manage it whilst I have moved away.They have been excellent so far and have been very quick getting everything up and running. They are also very prompt to respond to queries and anything that needs doing in the flat. Nikki Gardner in particular has been very prompt, informative and super friendly throughout the process making my life a lot easier! I feel comfortable my property will be looked after.

Sam · 30 May 2023

★★★★★ 4/5

Trustpilot

Moving in to the UK in Pandemic Period....

I moved into the UK in early May, during the Pandemic, this is my first rented home out of my homeland, totally stressful! As a matter of fact, I have some negative comments on my flat, but don’t want to list them out here. My property manager is Gemma Barton, she is professional and well experienced, always so caring and understanding, I would say she is a good ambassador between myself and my landlord. She took her initiative to solve the problems, such as to ask for replacing some of the worn-out furniture for me.Gemma is indeed doing a great job in solving lots of my issues and hopefully those could be all gone very soon. Big thanks to her!

Heidi · 15 June 2021

★★★★★ 5/5

Trustpilot

Excellent managed service from Agnese

As Landlords living overseas it’s a pain when things go wrong or something needs doing. Unfortunately, there were a number of issues I encountered during the tenancy which I would have ordinary delegated to a family member to sort out.During my tenancy I switched from a rent collection service to fully managed as I was busy. This was one of the best things I could have done and Agnese has been nothing short of amazing.Details:- Gas safety inspection expired - new one obtained quickly and at a reasonable price.- Non-responsive tenant - contact established and property inspection arranged quickly.- The tenant was in significant arrears - funds collected from the guarantor.- Tenant assigned bills back to the landlord whilst the tenant was living in the property - handled correspondence timely and professionally on behalf of the landlord to ensure the liability remains with the tenant for the period they occupied the property.- Managing deposit negotiations - negotiating a mutually agreeable outcome for both parties.Without doubt I can say that Agnese’s diligence, professionalism and can do attitude is the reason I will continue to be a Prospect client. I felt the need to get the best outcome for me was no different to if I delegated to a close family member.Thank you Agnese.

Bal · 15 June 2021

★★★★★ 4/5

Trustpilot

Emily Sulma is my property manager

Emily Sulma is my property manager. She has been extremely helpful, reliable and approachable since I moved into my new flat. She has been really great during the difficult time I had trying to sort out my blocked toilet in my bathroom. She was very quick to help solve the problem and arranged for a plumber and drainage engineer to come out and fix the issue. It was resolved quickly, promptly and efficiently. I am very grateful and appreciative of all her help to solve the situation. She also fought my corner in regards to the landlord by having my back and sticking up for me reassuring me that I wouldn’t have to pay for the issue as it wasn’t my fault. She reassured me, kept in regular contact with me and made sure I was ok and that we could get to the bottom of the problem. Emily has been a star.

Pip · 8 June 2021

★★★★★ 5/5

Trustpilot

Excellent customer care and…

Excellent customer care and professional service!

Charles · 7 April 2026

★★★★★ 5/5

Trustpilot

Communicative and effective. Great value.

I had such good service from the team at Prospect. When offered on a house before selling Beth bent over backwards to get new leads, and updated us every couple of days until she secured the offer we needed. Other agents offered us slightly cheaper rates, but having just been in a chain with those agents I can say with confidence that if Betsy hadn't gone above and beyond we wouldn't have got the transaction over the line before our deadline. Both Beth and Betsy were always happy to have a quick chat, which I really appreciated, and most importantly they got the job done.

Bryony · 4 June 2021

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

The service I received was absolutely exceptional throughout my 2.5 years tenancy. This is all down to Julie Jacobs (property manager). Julie is undoubtedly the most professional, kind and helpful lady I could have wished for to help me through my time at a rented property. I always felt comfortable and confident that if I had an issue as a tenant I could turn to Julie and she would do her upmost to solve and find a resolution without siding with the landlady. As a tenant this meant a lot to me as I did have a tricky landlady! Julie is a asset to company and needs a pay rise ASAP!!

Jamie · 27 May 2021

★★★★★ 5/5

Trustpilot

New home / property agent.

Myself and my partner recently moved into a rented home in Wokingham. Upon moving into this home, which prospect had taken over from another agency; there were just problem after problem; no hot water; no heating; no working shower; fridge freezer broke; garden fence fell down; general maintenance that needed to be done - each of these things were found out every few days.I was very stressed due to all of these problems that were arising on a daily basis and I was then assigned Melissa Fisher as my property agent, who I could contact and raise these issues with. Melissa has been nothing but actually amazing to me and my partner. Every issue that arose, she dealt with straight away, whilst always keeping in touch and liaising up to date information (even after her working hours had finished). Melissa truly went above and beyond and actioned every issue and problem that arose and was so proactive that she really took the stress off me and my partner and really understood where we were coming from with how stressful this situation was and she wanted to do everything she could to help, and she honestly really did!!! Melissa is truly an asset to Prospect. She really does care and look after their clients needs, wants and wishes. She will always go above and beyond to ensure that any issue of problem is dealt with and in a timely manner - which is of utmost importance, and it as definitely noticed when i would raise an issue or new problem and within an hour or so, Melissa was on the phone to me, or had replied back via email actioning this very problem straight away.Thank you so much Melissa for making such a stressful time, a-lot less stressful and a-lot more smoother. I honestly have nothing but praise and positive things to say about you and how you work and how you really did help me out during SUCH a stressful time!! You really are amazing!

Ellice · 24 May 2021

★★★★★ 5/5

Trustpilot

Aimee is amazing!

Moving house is always stressful, and our move in particular definitely had its ups and downs! We had been hoping for a quick and smooth move (like everyone does) and there were a few hurdles along the way with the chain that made us consider whether it was all worth it. There was one person in particular who encouraged us to stick with it, who managed to keep things positive for us, even in the most stressful days, and that was Aimee Smith.Aimee continuously went over and above for us, answering questions, keeping communication between all parties open, being available to talk through things we were unsure of, and always remaining totally professional and kind throughout. I really believe that without her, we would not have ended up moving. Aimee is an absolute asset to the Prospect team and clearly works hard to keep clients happy and supported. Thank you so much for all you have done for us, Aimee - we really appreciate it! Rachel and Peter F-B

Peter · 21 May 2021

★★★★★ 5/5

Trustpilot

Melissa Fisher

I have rented from prospect for 3 years. Melissa Fisher is my property manager and she has been exceptional on every occasion I have needed her help, she always responds promptly and is very friendly, she recently helped me during a very difficult time, I was feeling under a lot of stress due to a separation and Melissa went above and beyond to help me with my tenancy renewal and changing to a single tenancy. I am very happy to have her as my property manager.

Katie · 19 May 2021

★★★★★ 5/5

Trustpilot

Thank Melissa for the great work!

Thank Melissa for the great work!Move in to the new house a lot of stuff and repairs required. Whenever I escalated the problems needed to fix,she response promptly and follow through,until the thing done. In additional ,a follow up call and make sure the problems resolved. As a Property Manager,she did her work not only excellent but with a lot of caring and empathy. Thank God for having Prospect as my property agent and I highly recommended to my friends and someone who is looking for a professional and caring property agent.

Dorothy · 19 May 2021

★★★★★ 5/5

Trustpilot

Incredibly Helpful

My experience with Prospect is slightly unusual in that I didn't buy a house through them (as we decided to move our search further north). However, I was really impressed with Tom, who, through offering the opportunity for me to speak with his mortgage broker colleague, helped us increase our budget by 21%. This has massively impacted our ability to find a home we are excited by. I had previously gone through a highly reputable broker firm who were not able to access this sum. Tom was the only agent I spoke to who offered this service. If we were to look back in the Maidenhead area I would certainly look to work with Tom and Prospect.

Emily · 19 May 2021

★★★★★ 5/5

Trustpilot

A first-timer in the UK...

I moved into the UK over two months ago. In my bit to search for accommodation for my family, I met with several agents who never showed empathy for a first-timer in the UK. My experience with Anna was out of this world, she was the only agent that cared about my kids and even told me how I can arrange the room for their purpose. Because of this, I will recommend Prospect Estate Agency to others because I know that the staffs care about their clients and not just the products.

Olusola · 19 May 2021

★★★★★ 5/5

Trustpilot

Letting my property through Prospect

I have been letting my property through Prospect for the last 7 years and have found them to be professional and easy to deal with at all times. I am not living in the UK so it is important that I have someone I can rely on and trust and my Property Manager Julie Jacobs has been just that person. Julie has been super efficient and kept me informed at all times. Julie has gone out of her way on many occasions to solve problems for me and negotiate on my behalf and always gives me balanced, professional advice and offers good solutions to any challenges. I would not hesitate to recommend Prospect and their excellent team to anyone looking to let their property.

Joe · 17 May 2021

★★★★★ 5/5

Trustpilot

Thoroughly Recommended

If you want to sell your home and you live in the Berkshire area, Prospect Estate Agency is the estate agents of choice without any doubt. From start to finish, all of the team in the Bracknell and Warfield offices are simply outstanding. Of particular note is Beth Murphy, Aimee Smith & Betsy Harmer. Beth was brilliant at handling communications between buyer and seller resolving all issues quickly and efficiently. As transaction support coordinators, Aimee & Betsy were superb in supporting us with solicitors queries and making sure all parties were talking to each other up and down the chain. The staff at Prospect are worth their weight in gold making this as easy and effortless as possible, always being there to support you with any queries we had. Cameron Hill and Paul Wickens also did a fantastic job on managing to sell my home within 24 hours of putting it on the market!If you ever think of going for a "cheap" online estate agent to save yourself a few bucks, don't bother as you don't get the transaction support through to completion. Prospect Estate Agency as a high street estate agent show by the way they conduct business that they are committed to providing you with the best level of service available and will actively sell your home to get the offer you need to move.Without a doubt, if you're thinking of selling your home, you should call Prospect. They are simply best in class.

John · 14 May 2021

★★★★★ 5/5

Trustpilot

Simply the best!

We have had experience with other Estate Agents in the past but the Warfield Branch of Prospect are second to none. Paul and Connor managed to secure an offer on our property within a couple of weeks. They did an awful of the work behind the scenes to ensure that the sale ran smoothly as far as we were concerned. I have no hesitation whatsoever in recommending the Warfield branch. I can see why they have received so many awards! Thank you to Paul, Connor and the rest of the team at Warfield.

Suzie · 14 May 2021

★★★★★ 5/5

Trustpilot

Professional, Polite, Efficient

No problems at all. Sasha at Sandhurst has always dealt with any issues or inquiries quickly, professionally and friendly.Initial move in process was flawless. Renewal all handled extremely efficiently. Thanks Sasha and the team at Sandhurst.

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

Helpful and pro-active!

I have just rented a property through Prospect Reading and have found them extremely helpful throughout. I ran into an unusual obstacle with referencing because my bank couldn't provide statements for a technical reason and Goodlord (third-party referencing company) wouldn't accept a letter saying so. The staff at Prospect were extremely reassuring and proactive in chasing a solution and keeping me updated. Whenever I had a query or wanted an update it was very easy to get in contact with someone who knew what they were talking about! I also felt they were genuinely appreciative of the potential stress for tenants seeking to secure a new property and strove to make the process as easy as possible with a very welcoming manner that was just the right balance of professional and personal. To be quite honest I was really pleasantly surprised to have this experience with a letting agency and would definitely recommend. Many thanks to Kurt, Chira and colleagues.

Olivia · 7 May 2021

★★★★★ 5/5

Trustpilot

Always Great Service - 5 Stars!

Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.

Richard · 12 May 2026

★★★★★ 5/5

Trustpilot

Chloe Reilly property manager at farnborough! Amazing!

My property manager is Chloe Reilly, based in farnborough.I would like to say how amazing and helpful she is, not only is she very responsive and efficient she is very caring of her clients needs.She went out of her way today to have a set of keys copied for my mother and met her to drop them at my request as my mother did not know the area. She really does take care of her clients and gives prospect a great name. Thank you Chloe for your continued efforts!

Babie · 4 May 2021

★★★★★ 5/5

Trustpilot

We have been renting our property for a few years now..

We have been renting our property through the Bracknell office for a number of years now and the service has been consistently great. Beckie supported by Harry look after our interests, but also look out for the tenants finding win/win solutions when needed. The service is always professional with great communication. Thank you Beckie and Harry.

David · 8 December 2023