Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

Really attentive, patient and helpful

Having had a lot of trouble managing to make contact with estate agents, Prospect were very helpful over the phone and organised a house viewing very quickly. Once we had viewed and made an offer they stayed in contact through the process. Aidan was particularly helpful getting us through the referral process. We struggled a bit with the app and my husband was starting a new job so getting references was tricky. Aidan was really patient and kept helping us until we'd provided everything to get approved.

Rebecca · 30 April 2021

★★★★★ 5/5

Trustpilot

We have been renting our property for a few years now..

We have been renting our property through the Bracknell office for a number of years now and the service has been consistently great. Beckie supported by Harry look after our interests, but also look out for the tenants finding win/win solutions when needed. The service is always professional with great communication. Thank you Beckie and Harry.

David · 8 December 2023

★★★★★ 5/5

Trustpilot

I couldn't have wished for a better…

I couldn't have wished for a better team helping us sell our property! Our property was on the market for less then 2 weeks! Excellent service and communication from the start and through every stage. Thanks to Aimee, Adam, Calum, Cameron, Joshua, Paul, Pippa and Roxanne. Everyone always so cheerful, very easy to communicate with, nothing was ever too much trouble, everyone so helpful. Printing off documents and dropping them off to us. So understanding with regards to someone selling a house with multiple dogs to organize. Our experience have been a very positive one!

H · 26 April 2021

★★★★★ 5/5

Google

I have worked with Nikki Gardner at Prospect since February 2024 and, I cannot rate her highly enough. She provides genuine care to her tenants, and is always available to help. I highly recommend her. Thanks Nikki.

Lewis · 20 November 2024

★★★★★ 5/5

Trustpilot

I have recently had tenants leave and…

I have recently had tenants leave and new ones arrive and throughout the process Sasha has helped with all logistics and articulating what the best things to do are.She is quick to respond and proactively calls me to discuss best next steps.Thank you SashaI would also add that since taking a fully managed service from Prospect I have been supported by Hazel who has been incredibly helpful and diligent in working with the tenant and then advising me on best way forward.Thanks Hazel

Alex · 20 April 2021

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I highly recommend Gemma Barton for the wonderful work she does in the maintenance department. She is very effective in resolving urgent issues and we are very happy she handles our home. Just recently we had to deal with a boiler breakdown and a tripping fuse. For the former she arranged the replacement of the boiler within a couple of days and for latter she sent engineers the same day. We were very impressed and grateful. Keep up the good work, Gemma!

Gabi · 16 April 2021

★★★★★ 5/5

Trustpilot

Always Great Service - 5 Stars!

Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.

Richard · 12 May 2026

★★★★★ 1/5

Trustpilot

OUTRAGEOUS - Wow what can I say apart from what a…

Wow what can I say apart from what a horrible way to be dealt with and treated as a human being. It all started when we were first in COVID last year and did not even look at the property until I was demanded to pay the deposit unless I lost the property. I went to see it and it needed a lot of things to be done to it which I listed out to Prospects and they agreed that the work will be done including a Full DEEP Clean. I went back to the property and inspected the clean only to pull a cushion up on the sofa and find it covered in food bits and other dirt and even a dirty old sock. DEEP CLEAN EH?After still agreeing to take the property, as they had me by the balls, I moved in after visiting the branch to be handed just an envelope with 2 keys in it. No explanation of what they were. Anyway I went to the property and first of all found out where the bins were and were my mail went to which was not explained to me. The post box was damaged and no key. NICE.Then entering the property i noticed straight away that none of the things that i had asked to be done or removed had been done. SHOCKING.After several emails and calls i eventually got through to the branch manager and he apologised to me and said that he will send me some drinks for which I declined as all I wanted was a nice place to live in and what I had expected.I then after a few hours found out where my parking space was, as again I wasn't told, and also found out that you need a pass for which I wasn't given. I had to myself ring the council and PAY for the main pass and 2 visitors passes that you actually get.It has been 10 months now and STILL things are yet to be completed and they simply don't care apart from the commission they get on a monthly basis. I have been without smoke alarms since early March and still yet to be fitted even though the Electrician says it is dangerous as Health and Safety they NEED to be fitted. They were 4 years out of date.I would say around 4 sets of contractors have been out to the property to " Look at " things and they have all said that Prospect are terrible at communication to them.I still have had no real apologies and they are now demanding for me to tell them when I am moving out as they clearly are just looking to rent it again so that they get their commission again each month.Outraged is an understatement.I could name a lot of names but simply try to avoid if at all possible.Simon

SIMON · 14 April 2021

★★★★★ 5/5

Trustpilot

Feedback on property management at Prospect

Chloe Reilly is my main interface with Prospect concerning the management of rental properties. She is pro active, takes ownership of issues and understands the concept of completed staff work. She has strong interpersonal client skills and could easily capitalise on these to build confidence and tackle the ever more challenging housing regulations facing property management in the UK. Chloe epitomises the professional culture of Prospect Estate Agency.

C · 21 December 2022

★★★★★ 5/5

Trustpilot

We’ve had a great experience renting…

We’ve had a great experience renting with Nancy as our property manager. She is very responsive and consistently follows up on any issues until they are completely resolved. It’s rare to find someone so proactive and reliable. Highly recommend!

S · 25 March 2026

★★★★★ 5/5

Trustpilot

Review - Davina Dobe at…

The service from Davina Dobe at Prospect was nothing short of fantastic in relation to a house purchase. Communication was great all round, extremely friendly, honest and totally going above and beyond to make it happen….We can wholeheartedly recommend Davina and would absolutely use her very professional service again in the future.Thank you once again!

Sharon · 22 December 2023

★★★★★ 5/5

Trustpilot

Thank you Prospect and its professional…

Thank you Prospect and its professional team in helping me finding the right property, providing with necessary referrals, and support during the transaction. Especially thanks to Aimee Smith, from Prospect Transaction Support Team, who has given me a lot of extra efforts in completing the transaction within deadline. I am an oversea buyer in which the exchange happened & completed before 31Mar has saved me additional 2% of tax. Aimee is dedicated to my case, spending extra time in communicating with more than three parties over the chain in making things happen. Well done Aimee and thanks again!! Peter

Peter · 30 March 2021

★★★★★ 5/5

Trustpilot

Great experience with Natasha

Really great experience dealing with Natasha. Even though I didn’t end up buying through Prospect I still highly recommend them. Natasha was very positive, easy to talk to and showed me a range of properties that suited what I was looking for. Very refreshing and have definitely had a really positive experience as a first time buyer

Mario · 3 November 2023

★★★★★ 5/5

Trustpilot

Beth Murphy

Beth Murphy, has been absolutely brilliant throught the sale of my house!Very easy to talk to, answered all my questions, and very professional, so thank you Beth and Paul

Maria · 22 July 2023

★★★★★ 5/5

Trustpilot

Aimee Smith and Callum Radcliffe

Cannot speak highly enough of the process we have just been through selling with Prospect. Initially Callum came over to do the valuation, and presented a good case and a realistic valuation, we accepted an offer 3 weeks later which achieved over 99% of the original valuation given. The follow up and connection then with Aimee was seamless. Aimee has been worth her weight in gold throughout this process, she has worked tirelessly chasing not only the buyer below but our whole chain, sometimes numerous times a day to get things moving. Her kind and professional manner has definitely made the whole process smoother for us and saved us much stress along the way. We are forever grateful to the guys at Prospect in helping to make our move happen in what is a very challenging time and cannot recommend them highly enough. Thanks again!

Andrew · 18 March 2021

★★★★★ 5/5

Trustpilot

Prospects 'Reading' Berks - Emily

Prospect have been great. We have been with Prospects for over 3 years and as a management company they have been extremely friendly, efficient, reassuring and helpful throughout, making the process so much easier than it could have been. We were assigned a property manager Emily Holmãr-Moore - as a single point of contact and this has worked extremely well. When there is a problem it is communicated and often a solution is available as well. Emily is always available to give help and advice and made sure everything was in correct order.If you are lucky to have Prospects and Emily serving you then its a dream!

Manoj · 11 March 2021

★★★★★ 5/5

Trustpilot

The Best Property Management Team

Beckie Baxter has managed my property for the last 9 months. She is always on hand to deal with any queries my tenant or I have. She is friendly, professional and very knowledgeable. I feel comforted and assured that my investment is in the best hands with Beckie and the team at Prospect. Thank you!

Jo · 14 December 2023

★★★★★ 5/5

Trustpilot

Thank you Anna and Angela

Prospect have been great. I have dealt primarily with Anna in Lettings and Angela in Management. Both have been extremely friendly, efficient, reassuring and helpful throughout, making the process so much easier than it could have been. Our property was promptly marketed for rent and Anna was very proactive in arranging viewings, even in the middle of a pandemic, to find suitable tenants. Angela was always available to give help and advice and made sure everything was in place for a smooth process. I wouldn't hesitate to recommend them. Thank you ladies.

Gillian · 2 March 2021

★★★★★ 4/5

Trustpilot

Prospect

Prospect, have been fantastic. They promptly got our house up for sale, gave us a competitive price and conducted viewings. Aimee has been an absolute godsend, she is extremely proactive when chasing lawyers and kept the whole chain organised and informed. We felt supported throughout and someone was always at the end of the phone to assist. We also viewed a couple of properties with Prospect, one agent showed great skills when showing us around, he allowed us to view at our own pace, answered questions and gave us time to take everything in. Another agent was a bit loud and pushy, he didn’t stop talking so it was difficult to focus on the property. He meant well but it may be off putting for some. Overall, we would definitely go with Prospect again, Thankyou.

Emma · 22 February 2021

★★★★★ 5/5

Trustpilot

A massive thanks to Beth and the team…

A massive thanks to Beth and the team at prospect for jumping in and helping as after 2 failed sales with another agent. There service was so professional and nothing was too much trouble. From finding us a buyer to completion the team we’re amazing. We would highly recommend prospect . Great job and Thankyou so much.

Neale · 25 October 2023

★★★★★ 5/5

Trustpilot

Professional from day one

I've just exchanged contracts on my new home and want to say thanks to the whole Prospect team especially Steph working in the sales & marketing suite for my new property, she had her work cut out with my file and always acted in a professional and knowledgeable way. There were numerous set backs along the course of the sale and purchase and she helped chase important documents and kept the new developer in the loop with any changes and also gave good advice to me when problems did arise. I would definitely use Prospect again because of the good experience.

Michael · 20 February 2021

★★★★★ 5/5

Trustpilot

Great team at Prospect Wokingham

The whole team at Prospect have been great throughout the sale but a special thanks to Beth for being there for us from day one and steering it smoothly through to the successful completion.

Greg · 21 December 2024

★★★★★ 5/5

Trustpilot

Prospects good experience

Prospects were very professional from start to end of my tenancy. They tried to get any issue in the property resolved as soon as possible. Even when there was a property viewing for selling or any contractor visit to fix the problems good advance notice was given. Unlike some other Estate agencies or private landlords, everything was arranged around our schedule.Melissa Fisher- Property manager I will highly recommend. Found her to be very helpful.Luke Richardson- Client Manager very professional to deal with and helpful as well.

AM · 14 February 2021

★★★★★ 5/5

Trustpilot

Very proactive team

We are in the process of selling our flat with Prospect. They have been really helpful, especially Michael Sharp. He has been updating us regarding the progress of sale and giving valuable advice. He is quick to return our call when we have any questions. Max was also great - he showed us around a house that we were interested in and he was very informative. All in all great team - very proactive.

Melahat · 10 March 2022