Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

Special recognition - Lily Sines, Property Manager, Bracknell

I just wanted to make a special mention to Lily Sines, Property Manager at the Bracknell office. Lily has been managing a few properties for me for some time and has always been courteous, prompt and professional through my many interactions with her. Lily's pro-active approach really sets her apart and is incredibly important and helpful for me as a landlord. Lily will gather & present all the relevant information (quotes, new tenant details etc) which enables me to make an informed decision and therefore the process far more efficient. Thank you so much Lily! I really appreciate everything that you do!

Mike · 14 November 2022

★★★★★ 5/5

Trustpilot

Really professional and would highly recommend.

Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!

Debra · 8 November 2022

★★★★★ 5/5

Trustpilot

Absolute pleasure…

I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!

Claire · 8 November 2022

★★★★★ 5/5

Trustpilot

Happy peeps.

Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.

Hirst · 19 April 2023

★★★★★ 1/5

Trustpilot

Its the worst experience i ever had.All…

Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.

Vasiliki · 14 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend Prospect Estate Agents

Highly recommend Prospect Estate Agents. The Warfield office provided exemplary service from start to finish and I cannot overstate their professionalism throughout.Special mention to Beth for selling our house at the first time of asking (with some considerable time pressures to do so) and Virginia for her constant communication and advice throughout the sale process. We also bought our house through the Prospect Bracknell office and their service was similarly professional - again special thanks to Ricky and Adam from the Bracknell branch. House moving is a stressful experience but the constant and willing communication from the entire Prospects team went some way to alleviate this!

Billy · 13 October 2022

★★★★★ 5/5

Google

Thank you to Nikki who has provided us with a brilliant customer service over the last two years.

Mollie · 1 October 2024

★★★★★ 5/5

Trustpilot

Excellent professionalism

Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!

PGrif · 1 July 2023

★★★★★ 5/5

Trustpilot

Lily Sines, Property Manager

We have been renting multiple properties over the past five years through Prospect Bracknell and have had Lily as our Property manager for almost two years. Like those before her, Lily has been professional, responsive, understanding and action oriented. I'm confident in the Prospect team and Lily (my main contact point) is key to the ongoing relationship. Many thanks for your hard work and looking forward to many more years with you at the helm and your support. Thanks!

Mr · 15 November 2022

★★★★★ 5/5

Trustpilot

Reported an issue to Prospect Bracknell…

Reported an issue to Prospect Bracknell (Beckie Baxter); within minutes Beckie called to address the issue. Super quick turnaround - Beckie has been my POC from the start of my tenancy and she has been fantastic from day 1. Beckie goes above and beyond for her tenants.

Michelle · 14 November 2024

★★★★★ 5/5

Google

Excellent professionalism for the viewing today. Many thanks to Charlotte for being very quick and helpful in arranging to view the property. We hope we will be able to find a suitable property through you.

Z · 29 October 2023

★★★★★ 5/5

Google

I just wanted to write a review to thank Charlotte, I’ve been on a property hunt for months and have spoken to tons of estate agents, it’s really quite rare to come across someone as friendly, punctual and lighthearted as Charlotte. Although we’ve been unlucky in getting our offer approved so far, I’m so pleased with the communication and help from her. Thanks!!

Ethan · 27 January 2024

★★★★★ 5/5

Trustpilot

Sasha and Stefano are simply stars!!!

Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!

Holly · 21 September 2022

★★★★★ 5/5

Trustpilot

Thanks Abi!

Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!

Madeleine · 22 May 2024

★★★★★ 5/5

Google

Excellent service from @NikkiGardner @Prospect who goes above and beyond to make sure both clients and tenants are happy. Thank you Nikki.

Sheridan · 15 July 2024

★★★★★ 5/5

Google

I've been renting a property via Prospect since 2016 and have always found them to be very helpful, responsive and professional. I have recently renewed my contract for another year and it couldn't have been simpler or quicker thanks to Nikki Gardner, the Senior Property Manager

Stumason · 20 November 2024

★★★★★ 5/5

Google

Gemma Worall, my property manager: I would like to express my sincere appreciation of Gemma for looking after my property requirements in a extremely professional manner. I have found her to be extremely capable in dealing with all manner of challenges that I have requested her to deal with. I have no hesitation in recommending her. Gemma is an asset to Prospect Estate Agents.

Naresh · 25 November 2018

★★★★★ 5/5

Trustpilot

Professional and helpful

We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!

A · 18 October 2023

★★★★★ 5/5

Google

Charlotte has been very helpful in communication between myself and the landlord. She has made the processes easy and stress free.

Nathan · 25 July 2024

★★★★★ 5/5

Google

So happy with my viewing and the whole process with Prospect in finding a new home. Robbie has been so helpful, responding out of working hours, following up when needed and giving me all the information that I needed. You can tell they look really well after their properties and this is definitely the best agency I have ever gone through to view and find a place. We need more agencies like Prospect and more agents like Robbie!PositiveResponsiveness, Quality, Professionalism

Marion · 25 August 2022

★★★★★ 5/5

Trustpilot

Maddie Clarke is an exceptional…

Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.

Gail · 24 August 2022

★★★★★ 5/5

Google

I work for DC Law St Ives Branch and liaise with Daniel White, Manager of Prospect Wokingham Branch on a day to day basis to assist sellers and buyers achieve a swift and smooth transfer of their properties. We have an excellent working relationship with Daniel and his team. His support is invaluable and a great help to us. Thank you Daniel.

Debbie · 26 August 2019

★★★★★ 5/5

Trustpilot

Good rental property support

Very happy with the responsiveness and proactive support provided by Katie Clark since she took over as property manager of our rental properties in Bracknell this year.

Juliet · 17 December 2025

★★★★★ 5/5

Trustpilot

Consistent good service

I have been a landlord with Prospect for a number of years and have always found the service to be good. Recently Nicki Gardner has taken over as my property manager and I have found her to be communicative and supportive.

Pierina · 13 May 2026