Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Google

I don’t usually leave reviews as they can sometimes be a bit cringe worthy… however I just wanted to drop a line about Beth Murphy (upon request - although deserved). I would like to point out that throughout my search I would have to say that Beth was one of the most experience agents I dealt with, beyond the faff and smoke and mirrors of people telling you they have been in the industry for 15+ years - who cares?! All it takes is someone who is genuine, honest and knows the property that they are trying to sell all whilst they have their clients intentions at heart - that’s Beth. Thank you Beth for your assistance.

Abigail · 25 August 2023

★★★★★ 5/5

Google

We have been living in the UK for the past 5 years and have rented one property in that time period. We were told about the standard practice with moving out and its apparently that the agents do their best to try keep your deposit. THIS IS NOT TRUE WITH PROSPECT! They are fair and professional! Nikki Gardner has been quick to respond and fully resolve all concerns in a smooth manner! Thank you Nikki for your help and courtesy! It will go a long way with my family dealing with Prospect in the future!

Darren · 25 August 2023

★★★★★ 5/5

Trustpilot

Beth at Prospect

Prospect have been very proactive, and having used two other estate agents prior, they were exemplary.Beth, Prospect Warfield, was a model of how to manage a transaction, always ready to prompt a prospect and always ready with feedback. Beth was quick to return calls and was always completely honest

Robert · 29 July 2023

★★★★★ 5/5

Trustpilot

Beth in Wokingham was great

Finally exchanged on a property after a long few months. Could've easily turned into a bit of a nightmare experience, but Beth has been fantastic throughout. Going above & beyond to chase up every step in the process & escalate issues when things were taking to long. Not only that but she was polite & cheerful throughout, a real pleasure to work with.

Sam · 7 August 2024

★★★★★ 5/5

Trustpilot

Beth Murphy was the Estate Agent…

Beth Murphy was the Estate Agent representing the property that we were purchasing. I found Beth to be extremely professional... Beth was responsive every time we need to make contact and wqs dedicated to ensure that the process went smoothly... I would highly recommend Prospect if other Agents were as good as Beth.

Kevin · 21 March 2023

★★★★★ 5/5

Trustpilot

Gratitude and special mention to Lynne

I would like to express my gratitude to a special person named Lynne from Prospect who made the check in and after check in process smooth. Her after sales service is absolutely amazing as she has been efficiently and promptly responding to our queries and issues. Thank you Lynne! You are an asset to Prospect . I would highly recommend Prospect for lettings and sales!!

Tatty · 1 July 2024

★★★★★ 5/5

Trustpilot

Nikki helped us with the rental of our…

Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.

VS · 19 March 2026

★★★★★ 5/5

Trustpilot

The agency responded quickly to our…

The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .

Margareta · 1 April 2026

★★★★★ 5/5

Trustpilot

Beth 10/10

Beth has been fantastic for us. She's recommended properties that we weren't even aware of that really fit what we are looking for. Beth has been very honest which is refreshing as a lot of other estate agents we have dealt with you couldn't say the same about!

Mike · 22 July 2023

★★★★★ 5/5

Trustpilot

Matt is a star!

Matt went above and beyond throughout my house purchase process and made what is normally a stressful situation a breeze. Nothing was too much trouble - he kept me updated throughout and chased all relevant parties to make sure things were moving as they should. Thank you so much Matt.

Zoe · 27 April 2023

★★★★★ 5/5

Trustpilot

A true professional at work

Since Katie Chark took charge of our properties, things have worked like clockwork. No more headaches or worries as Katie gets the job done. She is so professional and dedicated and a major asset to her company

Sidney · 10 December 2025

★★★★★ 5/5

Trustpilot

Brilliant management service from…

Brilliant management service from Prospect estate agent Always ahead and on time with information and keeping me updated on my tenants and all government laws and changes. I have been personally dealing with Nikky Gardner who is a delight to deal with, she makes me look Great with my tenants

David · 12 May 2026

★★★★★ 1/5

Trustpilot

WATCH OUT FOR THESE CROOKS

John · 12 August 2026

★★★★★ 5/5

Trustpilot

Thanks Davina and Team.

Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding.Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.

Chris · 17 January 2024

★★★★★ 5/5

Google

Prospect Estate Agency are very professional in handling the paperwork with efficient process in place. Special thanks to Charlotte for helping with us with the whole process. Cheers!

Anudeep · 25 July 2024

★★★★★ 5/5

Trustpilot

Good experience

We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.

WW · 15 May 2026

★★★★★ 5/5

Trustpilot

Exceptionally professional from start…

Exceptionally professional from start to finish. Ellie and Charlotte worked hard to get our house sold and when our solicitor was holding things up Daniel, the manager, relentlessly drove everything forward. Excellent service all round.

Peter · 8 December 2025

★★★★★ 5/5

Trustpilot

Really good letting experience all round

We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!

Michael · 19 March 2024

★★★★★ 5/5

Trustpilot

Thank you Prospect

Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.

Fiona · 26 July 2023

★★★★★ 4/5

Trustpilot

Excellent service from Property Management service (Reading)

Vickie Cripps from the Property Management division of Prospect in Reading has given us great service and helped to sort out several issues with our rental property. Vickie is always friendly and professional - and we feel very much valued as tenants. She is an asset to the company for sure!

C · 25 November 2024

★★★★★ 5/5

Trustpilot

A Supportive and Reliable Experience with Nikki Gardner

We’ve been renting through Prospect Estate Agency since October 2022, and Nikki Gardner, our property manager, has made the whole experience very smooth and stress-free. She is always approachable, quick to respond, and genuinely helpful. It’s been a pleasure working with her. Irina B.,Waterloo Road 100, Crowthorne

Irina · 15 May 2026

★★★★★ 5/5

Trustpilot

Charlotte was excellent from the start…

Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!

Kensie · 9 March 2024

★★★★★ 1/5

Trustpilot

PLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.

We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.

Danielle · 18 March 2023

★★★★★ 5/5

Trustpilot

Both Paul and Beth were brilliant…

Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah

N · 15 March 2023