Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

Bracknell Lettings

Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.

David · 2 March 2023

★★★★★ 5/5

Google

I have nothing bad to say, the process of getting my first flat has been super easy and stress free thanks to Charlotte! She has been so helpful with gathering extra information for me and letting me view the property again for measurements. She always keeps me updated and has answered every email and phone call very quickly! Thank you so much :)

Lydia · 26 April 2024

★★★★★ 5/5

Google

Charlotte at Prospects in Wokingham has been absolutely brilliant in finding new tenants for our property. On both occasions good tenants were found within a 24hour period, quite unbelievable comparing this to our old agency that lost us tenants over months of being on the market. Charlotte was very professional, extremely responsive, I would highly recommend using Prospects in Wokingham from my experience

Tracey · 26 April 2024

★★★★★ 5/5

Trustpilot

I’ve just brought a house with…

I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.

Dimple · 27 February 2023

★★★★★ 5/5

Trustpilot

Beth Murphy of Prospect Estate has been…

Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!

Adrian · 20 February 2023

★★★★★ 5/5

Trustpilot

Professional and motivated

Selling the family home, the Prospect team from Sandhurst proved to be professional and motivated, but compassionate and caring at the same time making the process as simple as possible for me. Thank you to Conner, Daniel and Bernadette to help close the process. Defiantly recommended, thank you

Mr · 23 December 2024

★★★★★ 5/5

Trustpilot

Great experience with Prospect, thanks to Beth

Huge thank you to Beth who was amazing throughout the sale process. We decided to go with Prospect after having bad experience with a previous agency and couldn’t be happier with our decision. The way Beth handled everything from arranging viewings to finding us a buyer and guiding us through the whole process with her fantastic communication and knowledge was so helpful. Beth is a credit to the company. Thanks Prospect!

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience working…

I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.

Ijak · 12 May 2026

★★★★★ 5/5

Trustpilot

Sasha Byrne from Prospect Estate Agency…

Sasha Byrne from Prospect Estate Agency has been my property manager for the past year and I couldn't be happier with her service. As someone who has rented from different agencies in the past, I can say that Sasha stands out in terms of professionalism and attentiveness. She is always available to answer any questions or concerns I have, and goes above and beyond to ensure my rental experience is as seamless and stress-free as possible. I highly recommend Sasha and the Prospect Estate Agency for anyone looking for a reliable and trustworthy property manager.

Aswin · 14 February 2023

★★★★★ 5/5

Trustpilot

Great Expert Property Valuation

We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.

Girish · 16 March 2023

★★★★★ 4/5

Trustpilot

Beth at warfield prospect

Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.

Miss · 21 July 2023

★★★★★ 1/5

Trustpilot

Prospect agency in Reading is by far…

Prospect agency in Reading is by far the least professional agency I have ever dealt with. The often don’t reply to viewing requests, don’t turn up to viewings, and refuse to take any accountability for their lack of customer care.I advise you to use anyone but this agency.

Alison · 9 December 2024

★★★★★ 5/5

Trustpilot

Nikki Gardner *****

Prospect have successfully managed one of our Buy-to-Let properties over the last 10 years. We have found Nikki Gardner (of Prospect) to be very competent, professional and efficient in managing the property; checking the condition, obtaining maintenance quotes, and liaising with the tenants and ourselves

Steven · 12 May 2026

★★★★★ 5/5

Trustpilot

Professional, open communication and supportive during the full process

I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.

Özgür · 7 March 2024

★★★★★ 1/5

Trustpilot

THEY WONT GIVE YOUR DEPOSIT BACK

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect.We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed)We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly.We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage.We moved into an unfurnished house fully of furniture which we were expected to just keep.We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? they want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us!People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. we finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early!I had to argue the fact we were told we could leave early so we agreed a date and now its a NO?Finally we compromised on a week but jeez! this isn't good for anyones mental health.Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this.I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare.

E · 3 March 2024

★★★★★ 5/5

Google

A huge thank you to Charlotte at Prospect for her amazing communication, support and professionalism through the process of my partner and I renting our first property together. We are both incredibly grateful, she went above and beyond and was always at the other end of the phone for one my many questions!! Once again, THANK YOU :)

Robert · 25 June 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Beth for all of…

Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)

Tyla · 9 July 2024

★★★★★ 5/5

Trustpilot

She very friendly and gets back to us…friendly

Nikki gardneris very friendly and gets back to us fast all in all the very best at her job

Kelly · 19 March 2026

★★★★★ 5/5

Trustpilot

Really happy with the service I…

Really happy with the service I received from Prospect Estate Agency. Nicola Dixon MARLA was so helpful, friendly and easy to talk to throughout. She answered all questions and made everything feel a lot less stressful. Thank you again for all your help 😊

Josephina · 12 May 2026

★★★★★ 5/5

Trustpilot

Kind and friendly

Demi, Dexter and Shaun and the team at the Aldershot branch were amazing. They were kind, friendly and patient and a calming influence on what can be a very stressful process. They were invaluable support in helping us with the sale. Would highly recommend their service.

Andrew · 17 December 2024

★★★★★ 5/5

Trustpilot

Chloe ... Birthday Fairy

I am a tenant and managed by Chloe Reilly. Chloe is always a professional but just recently pulling out all the stops to help me. I fell foul of drain problems and then boiler breakdown. Resulting in no not water or heating for two weeks. Chloe was approachable, sympathetic and did everything she could to speed up the repairs on both occasions. I was beginning to feel worn down by it all. However she saved my sanity. I was able to reinstate a birthday celebration that I thought would be cancelled. Thanks Chloe.

Karina · 24 November 2022

★★★★★ 5/5

Trustpilot

Prospect Reading Mr Colin Charles…

Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal

Despina · 24 March 2026

★★★★★ 5/5

Trustpilot

Beth @ Prospect has been amazing!

Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth

Natalie · 17 November 2022

★★★★★ 5/5

Trustpilot

Lily Sines

I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!

Suzanne · 15 November 2022