Trusted Agent profile · Wokingham
★★★★★
1,799 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,799 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleI've been renting a property via Prospect since 2016 and have always found them to be very helpful, responsive and professional. I have recently renewed my contract for another year and it couldn't have been simpler or quicker thanks to Nikki Gardner, the Senior Property Manager
5/5
GoogleExcellent service from @NikkiGardner @Prospect who goes above and beyond to make sure both clients and tenants are happy. Thank you Nikki.
Thank you for your review!
5/5
TrustpilotThanks Abi!
Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!
5/5
GoogleGemma Worall, my property manager: I would like to express my sincere appreciation of Gemma for looking after my property requirements in a extremely professional manner. I have found her to be extremely capable in dealing with all manner of challenges that I have requested her to deal with. I have no hesitation in recommending her. Gemma is an asset to Prospect Estate Agents.
Thank you for this great review of the service offered by Gemma in our Property Management team and for recommending her.
5/5
TrustpilotProfessional and helpful
We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!
5/5
GoogleCharlotte has been very helpful in communication between myself and the landlord. She has made the processes easy and stress free.
Thank you for the review, great to hear you had a stress free experience.
5/5
GoogleSo happy with my viewing and the whole process with Prospect in finding a new home. Robbie has been so helpful, responding out of working hours, following up when needed and giving me all the information that I needed. You can tell they look really well after their properties and this is definitely the best agency I have ever gone through to view and find a place. We need more agencies like Prospect and more agents like Robbie!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotMaddie Clarke is an exceptional…
Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.
5/5
TrustpilotGood rental property support
Very happy with the responsiveness and proactive support provided by Katie Clark since she took over as property manager of our rental properties in Bracknell this year.
Hello Juliet, Thank you for the lovely review for Katie and the 5 stars! We really appreciate the feedback on Katie's support/work and long may it continue. Kind regards
5/5
TrustpilotConsistent good service
I have been a landlord with Prospect for a number of years and have always found the service to be good. Recently Nicki Gardner has taken over as my property manager and I have found her to be communicative and supportive.
5/5
GoogleI work for DC Law St Ives Branch and liaise with Daniel White, Manager of Prospect Wokingham Branch on a day to day basis to assist sellers and buyers achieve a swift and smooth transfer of their properties. We have an excellent working relationship with Daniel and his team. His support is invaluable and a great help to us. Thank you Daniel.
Thank you for your 5 star review of Daniel and his team!
5/5
GoogleProspect have been responsive, kind, supportive and ultimately as professional as one could expect. We worked with Charlotte Morgan to secure a rental in Berkshire. From the initial enquiry to viewing and referencing, Charlotte has been an excellent agent. She was knowledgable, patient and supportive. Great experience and would recommend her and Prospect in a heartbeat!
5/5
TrustpilotGreat service
Michael went the extra mile to guide us through two sales of houses .The sales had some challenges which he was able to help both us the seller and the buyer to understand and quantify.This was perhaps more of a challenge given the cultural backgrounds and different approaches to buying and selling of property.I can recommend Michael and his team.
5/5
TrustpilotVery responsive and cooperative agent.
Thank you, Ivana F, for your wonderful feedback! We're thrilled to hear that you found our agent very responsive and cooperative. Your experience reflects our commitment to customer-centric service, and we look forward to supporting you again in the future!
5/5
GoogleGood service and friendly staff. Nikki Gardner is very warm and knowledgeable as well as always standby for any help.
Great to see such lovely feedback. Thank you
5/5
TrustpilotGreat service
Its been a real pleasure working with Beth Murphy on my recent purchase. Beth was extremely professional and genuine through out this process and always gave honest, pragmatic advice when it came to the property…. And avoided using the pushy sales tactic which i had experienced with other property agents . Beth was also extremely supportive when it came to dealing with my legal firm with the whole exchange process - they weren't the best when it came to communication so she handled them very well to get things over the line.. thanks Beth you have been incredible !
5/5
TrustpilotOutstanding staff
Sasha Byrne has just become the new prospect manager to manage my flat, I have been very impressed with her attention to detail and her great attitude to get a positive outcome. Mainly dealing with the tradesmen working on the flat, EG They gave a high price for the job with no details re cost of labour cost of parts etc etc Sasha was on to them before I had to ask, chasing them for a detailed costing, That’s just one of many that Sasha has given outstanding service, she’s a credit to Prospect
5/5
TrustpilotBeth is amazing!!!!!
It’s our first time buying and I can’t fault Prospect.. Beth in particular has bent over backwards to exceed our expectations and more! We were very specific with what we were looking for in a property and she nailed it with the first property she took us to see! It was the first time in months of looking at properties via alternative agents that someone had listened to our needs and after almost giving up looking, she restored our faith in the process in no time! She was transparent with timelines, helpful with recommendations and always kept us in the loop! Thank you so much Beth! You’re a star!
5/5
TrustpilotThanks to Sasha
Hi there!I am a landlord and I work mainly with Sasha. I would like to say that she is very helpful both through emails and on the phone. She is pacient and tries to give pertinent explanations when promted. Although, I get sometime frustrated with the process of getting and signing in a new tenant and getting all the certificates and aprovals for the house, Sasha has been a very professional and at the same time a friendly person. Thanks for all the support!
5/5
TrustpilotThank you Beth!
I cannot praise the team at Prospects Warfield enough especially Beth!!! The selling and purchase of a new home is always stressful but Beth kept positive throughout and answered all our questions quickly and with such professionalism. She kept her promise by finding us our perfect family home. Its been a roller coaster of a journey but one filled with lots of laughter and smiles. Beth is an asset to Prospects and deserves recognition for her commitment to clients and general attitude. THANK YOU!
5/5
TrustpilotSasha is an excellence property manager
Prospect estate agents have managed my flat for years. They have always been competent, but recently Sasha Byrne has taken over as my property manager. Sasha has transformed the level of service I receive. She has recently managed a very complex situation with 2 separate utility companies in order to get a new stopcock installed in my flat. Sasha, never gave up even though the companies involved became more and more difficult. She kept me informed through every twist and turn of this saga and ensured me and my tenant were happy. This is real above and beyond service! Sasha is awesome!
5/5
TrustpilotRecommendation for Sasha at Prospect
We have been using Prospect since 2008 to manage our rental property, and are currently working with Sasha as our property manager. Sasha is really responsive, clear in her communication and has a 'can do ' approach to getting things done - even if a little outside of the traditional remit of repairs and maintenance. I feel confident that our property is in safe hands while we are living out of the country, and have confidence that Sasha can manage any situation that arises very competently.
5/5
TrustpilotMe and my wife have been renting…
Me and my wife have been renting through Prospects for the last 2 years and have just renewed with them at our property for the next 2 years. Our current property manager, Sasha Byrne has been amazing and is a credit to Prospects. Sasha has a great work ethic, always striving to meet our needs/requests and always maintains great communication regarding matters of the property. I would highly recommend Prospects as a letting agency and Sasha personally for her great work and continued support as our property manager!
5/5
TrustpilotBeth Murphy @ Prospects Warfield
Sold our house through Prospects Warfield. An excellent team who took good care of our interests. And when managing the sales process itself Beth Murphy was an excellent support and key to progress in the getting all the elements sorted out in time for the deal to go through on the agreed date.They kept everything calm even when the situation got a bit stressful.Beth kept us in the loop through out the process so we knew we were on track.All in all - Paul and his team did a great job.
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