Trusted Agent profile
★★★★★
267 reviews across 2 platforms
4 Commercial Way, Woking, GU21 6ET
Stirling Ackroyd Lettings's Woking office at 4 Commercial Way is rated 4.3 out of 5 across 267 reviews on two platforms, including 230 Google reviews rated 4.5.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service all throughout our purchase. Excellent communication throughout, at every stage. Shout out to Anna for all her help!PositiveResponsiveness, Quality, Professionalism
Thanks for the kind review Barney, and I'm pleased Anna looked after you so well. Good luck in your new place - kind regards, Andrew Waterfall
5/5
GoogleMatthew Parr has been absolutely fantastic in helping us find and purchase our dream home! He has been thoughtful, creative and proactive throughout the process. I wish all estate agents were like this!
Hi, Many thanks for your amazing review of the service you've received from Matthew in your purchase through Waterfalls. We are so thrilled for you that you've found your dream home! Good luck and best wishes from all at Waterfalls Sales & Lettings, Kind regards, Natasha Fuoco
5/5
GoogleWe rented through Waterfalls for the last 3 years and they were exceptional in this role. We recently completed our purchase of the property also through Waterfalls. Shona West was our primary contact and she was fantastic. Pro-active and supportive throughout. We can't thank her enough for making the whole process as smooth as possible!
5/5
GoogleAs a tenant, I've been through some rather horrendous experiences with estate agencies in Woking and am always weary when dealing with them. Waterfalls turned out to be a pleasant surprise when I moved into my newest property! They manage it and when there are issues, they get dealt with fairly quickly. The team in the office is lovely and I look forward to my quarterly inspection visits :) From a tenant's perspective I give them a definite thumbs up - one of the very few good estate agencies in Woking.
Thank you for the great review Maky! I'll pass on your kind comments to Lyndsay, who looks after your tenancy day-to-day. All the best, Andrew Waterfall
5/5
GoogleHaving instructed Waterfalls to sell our house, I cannot praise them more highly. From the initial consultation and valuation of our property, right through to the exchange of contracts the whole team worked tirelessly and efficiently to find a suitable buyer as quickly as possible. Once achieved, a special mention should be given to Matthew Parr for his persistence in ensuring the the legal and financial elements were kept on track to achieve a swift exchange which for us was an essential requirement. In my experience, Waterfalls have set the standard to which all other Estate Agents should aspire.
Hi Tim, many thanks for taking the time to review the service you received using Waterfalls to sell your home. We are delighted that you have exchanged and I will pass your mention over to Matthew regarding his persistence and customer service. We wish you all the very best in your new home. Thank you for choosing Waterfalls to assist with your move.
5/5
GoogleWe were delighted to find the house we were interested in buying was managed by Waterfalls and we are very happy with their service. Our agent has been Anna. Approachable, friendly, efficient and reliable. We really appreciate her experience and knowledge. A real asset in the whole process. Helen
Hi Helen, thank you for taking the time to post a review - Amber
5/5
GoogleExcellent service.We bought our first home through Waterfalls Woking.Special Thanks to Steve Mantell for all the prompt response to all our queries and for handling all communication with seller smoothly. Thanks
Thanks for the great review Merrin! I've passed on your kind words to Steve, and we all hope you're very happy in your new home. Best wishes, Andrew Waterfall
5/5
GoogleGreat support and guidance from Kate.
Dear Esteban, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
Google55 Park heights, constitution hill, Woking Surrey GU22 7RT ⚠️AVOID AT ALL COST⚠️ Waterfalls Woking's Furnished Property Nightmare: Deceptive, Unsanitary, and Grossly Negligent Waterfalls Woking's furnished property rental was an utter nightmare, and I cannot emphasize enough the extent of their deception and gross negligence. I implore all potential renters to steer clear of this agency, as they have demonstrated a complete disregard for basic living standards and tenant welfare. From the moment I stepped into the property, it became evident that Waterfalls Woking's definition of "furnished" was nothing short of a cruel joke. The furniture provided was beyond salvageable, with broken legs on chairs, wobbly and unstable tables, and mattresses that were not only uncomfortable but also shockingly stained with what appeared to be blood. It was an unsanitary and repugnant discovery that left me feeling violated and disgusted. As if the deplorable furnishings weren't enough, the entire property was riddled with extensive mold infestation. The sight and smell of mold spores infiltrated every nook and cranny, posing a severe health hazard and creating an environment that was not only unpleasant but also potentially dangerous. Waterfalls Woking's complete lack of maintenance and neglect in addressing this critical issue is a clear display of their indifference towards tenant safety and well-being. Furthermore, the carpets in the property were beyond redemption. Deeply embedded dirt, stains, and filth covered every inch, making them unsightly and unsanitary. It was evident that Waterfalls Woking had neglected any form of cleaning or maintenance, leaving tenants to endure an environment that was not only visually repulsive but also a breeding ground for bacteria and allergens. To compound the horrors, the broken door latch not only compromised the security of the property but also exposed tenants to potential dangers. Waterfalls Woking's failure to address this fundamental security flaw showcases their utter disregard for the safety and peace of mind of their residents. When I brought these distressing concerns to Waterfalls Woking's attention, their response was shockingly dismissive and nonchalant. They refused to take responsibility for their deceitful practices, demonstrating a complete lack of accountability and professionalism. Their unethical conduct and lack of integrity are a clear indication that they prioritize profits over providing a habitable and safe living environment. In conclusion, I strongly caution all prospective renters or buyers against engaging with Waterfalls Woking. Their deceptive practices, unsanitary conditions, and negligent maintenance make them unworthy of any tenant's trust. Seek out reputable and ethical rental agencies that prioritize the well-being and satisfaction of their tenants. Waterfalls Woking's furnished property rental was nothing short of a horrifying nightmare, and it is my sincere hope that others can avoid the distress and disappointment that comes with their deplorable services. Regards Elz
5/5
GoogleExcellent estate agent! Brilliant service from start to finish and in particular Kevin was very good, helpful and always available for any advice. Have tried many different estate agents in the past who were all poor so it as a breath of fresh air to recieve this customer service and support. Thanks you so much 10/10
5/5
GoogleAnna in the Woking office was always available and help me a lot when I was looking for a place to live in Woking. She made the whole process really easy and even managed to speed up my move to the property. I recommend Townends and specially Anna to anyone!PositiveProfessionalism
5/5
GoogleIts very difficult to find genuine and honest estate agents these days and I have to say, after multiple tries with different agents, I was pleased with the services offered by Waterfalls and Matthew Parr. We managed to complete the deal and appreciate the openness of communication when you are going through a lot of emotions. I hope you keep the same level of service as you grow. Cheers
Thanks for the great review Sapan, we're all delighted for you. I'll pass on your kind words to Matthew and the rest of the team, and we all wish you the best in your new home. Kind regards, Andrew Waterfall
5/5
GoogleReally helpful staff who went the extra mile to keep our chain going. Anna was brilliant. We wouldn't hesitate to use them again.
Thanks Giles & Marguerite for the kind review - we were delighted to act for you, and we all hope you're very happy in your new home. Best wishes, Andrew Waterfall
5/5
GoogleWe had a really good experience with Waterfalls at the end of last year when they dealt with our sale and purchase. Our agent Steve Mantell was brilliant, always at the end of the phone to help with anything we needed and really kept the process going, especially during the stressful moments. Highly recommended.
5/5
GoogleWe had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you Joni, that's great to read, thanks for the kind review! Best wishes, Andrew Waterfall
5/5
GoogleJust sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.PositiveProfessionalism
5/5
GoogleJust completed on house purchase. Waterfalls were great. Many people have a dim view of exactly what value estate agents add to the process. Well we can say Waterfalls has provided a much-needed human channel to an emotive process that can sometimes be easily disrupted by the rather dogmatic but necessary legal channel.
5/5
GoogleReally pleased with the service from Anna who supported through my sale. I had regular updates from her and the team, and she went over and above for my buyer. I would use them again.
Hi Yvette, thank you for the 5 star and very kind words for Anna. We wish you all the very best - Claire
5/5
GoogleFantastic service from the start. Communication on point. Everything done in a timely manner. 10/10
Dear Piers, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWaterfalls were the agents acting on behalf of our sellers. They were fantastic to deal with offering a personal and professional service. The agent we dealt with (Anna Doyle) was superb at keeping us up-to-date with any developments further up the chain and chasing up any outstanding queries. Highly recommended.
5/5
GoogleThe communication was excellent from start to finish, and we are extremely pleased with our overall experience. Lily provided valuable assistance and consistently responded promptly to any questions or inquiries we had
Hi Manas, thanks for the great review for Lily. We wish you all the very best - Claire
5/5
GoogleWe moved to Woking from Spain and we did the whole process from afar. Scarlett was great in answering any questions we had. She took the time to do a video chat with us so we could see the place and always made herself available! Recommend.
5/5
GoogleI recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.
Thanks Catherine, very kind of you to write your review, and I'm delighted Shona could help. Good luck with the move! Best wishes, Andrew Waterfall
5/5
GoogleBianca Rose was instrumental in the selling of my father's house. Throughout the whole selling process she gave exemplary service, acting in a friendly, efficient and professional manner. I would thoroughly recommend her and Waterfalls to anyone considering a house sale. Thank you again Bianca.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd Lettings's Woking office has 267 reviews across two platforms: 230 on Google, 37 on Facebook (across the whole business).
Stirling Ackroyd Lettings Woking is rated 4.3 out of 5 across all 267 reviews, and 4.5 out of 5 on Google from 230 reviews.
Stirling Ackroyd Lettings Woking, 4 Commercial Way, Woking, GU21 6ET.
