Stirling Ackroyd Lettings reviews

★★★★★ 5/5

Google

We just completed a purchase with Stirling Ackroyd and couldn’t have been happier with the service provided by Richard and the rest of his team. Throughout the entire process he was great, always answered my calls and got back with any questions I had for the sellers quickly. He was very accommodating with multiple viewings for my family coming to visit from out of the country who wanted to see the house. Would highly recommend Richard and his team for the purchase or sale of your home. Thank you Richard and everyone at Stirling Ackroyd Woking that made it possible for us to get into our dream home!

Sean · 2 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Stirling Ackroyd Estate Agents throughout my purchase process. Rich, Matt and the team were incredibly efficient, professional, and always maintained excellent communication at every stage. They kept me well informed, responded quickly to any questions, and made the entire process feel very smooth and well managed. Buying a property can often be stressful, but thanks to Stirling Ackroyd, the experience felt straightforward and reassuring. Their attention to detail and proactive approach gave me a lot of confidence throughout the transaction. I really appreciate all the support and would highly recommend them to anyone looking to buy or sell a property.

Lu · 16 March 2026

★★★★★ 5/5

Google

I’ve finally found a place I can call home thanks to Kate at Stirling in Woking branch she went above and beyond to help me find my home and did not stop until she found it, without Kate I would still be struggling. Kate is amazing ! She’s lovely and caring, and she always has your best intentions at heart. Thank you so much kate ! And to the rest of the team for all the help could not thank you all enough Would highly recommend Stirling Ackroyd to anyone

Lauren · 23 September 2025

★★★★★ 5/5

Google

Excellent service from Anna Doyle and the team at Stirling Ackroyd! We can’t thank Anna Doyle and the whole team at Stirling Ackroyd enough for their incredible support in helping us sell our home. From start to finish, their professionalism, communication, and genuine care made the entire process feel smooth and stress-free. Anna and team were amazing, always available, proactive, and full of sound advice. The team kept us informed every step of the way and worked tirelessly to achieve a great result for us. We wholeheartedly recommend Stirling Ackroyd to anyone looking to sell their home. A fantastic team who truly go above and beyond!

Brendan · 10 August 2025

★★★★★ 5/5

Google

Maddie has been nothing but brilliant. She is friendly genuinely helpful and made me feel like my search was important even though I am one of many clients. She has good knowledge and makes sure she gives facts . I have had a fantastic experience with her and I am currently dealing with many agents

Natasha · 16 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Stirling Ackroyd, thanks in large part to Madilyn Dawson. From start to finish, Madilyn was incredibly professional, responsive, and genuinely helpful. She made what can often be a stressful process feel smooth and straightforward. Her communication was excellent throughout. It’s rare to come across someone so dedicated and personable in this industry. I wouldn’t hesitate to recommend Madilyn to anyone looking for a reliable and attentive lettings agent. Thank you again for such a great experience!

Syed · 16 April 2026

★★★★★ 5/5

Google

I have an amazing experience with Maddie she was friendly, professional, and always quick to respond to any questions. She made everything feel easy and stress-free, and I really appreciated her support and guidance. I’d definitely recommend Maddie to anyone looking for a reliable and helpful estate agent!

Katie · 2 April 2026

★★★★★ 5/5

Google

Very positive experience with Stirling. Madilyn and Alex were helpful and supportive throughout the entire process. Having dealt with several other agencies in Woking, their service really stood out as being way more organised and professional than others! Would definitely recommend them.

Adriana · 19 March 2026

★★★★★ 5/5

Google

Thank you Beth a sales assistant for all your patience and knowledge of helping myself book a mortgage valuation. The whole experience was very professional and a much easier process than I expected, your help and support was much appreciated Beth so thank you.

Mandi · 16 February 2026

★★★★★ 5/5

Google

Just wanted to express our thanks for all of your help getting our sale through, especially Sandra who has been an absolute pleasure to work with, she has been extremely proactive, easy to contact and someone we've been able to rely on to keep us fully updated throughout this process.

Sue · 27 November 2025

★★★★★ 5/5

Google

Alex was absolutely amazing from the moment he showed us the house to going through the entire process with us. He was kind and knowledgeable and we felt like we had someone in our corner the entire way. Couldn’t have asked for a better agent.

Natalia · 20 October 2025

★★★★★ 5/5

Google

Me and my partner dealt with Kate Bransgrove and Alex Sanderson-Kasner at Stirling Ackroyd. They are both very attentive and really pushed for us to get the property they thought our little deserved. We are really happy with their assistance and would recommend them to anyone looking within the Woking area

Sam · 10 August 2025

★★★★★ 5/5

Google

Thanks to all those involved in my purchase - special mention to Anna and Richard who looked after me throughout the journey. Swift actions, considerate communication and sound attention to detail was received. Thank you 🥂 …

Dinesh · 27 November 2025

★★★★★ 1/5

Facebook

I kept getting calls every couple of weeks from their contractors about when they can visit to have the shower clip fixed. Apparently, the shower head is dangling. so, I answered, I have reported nothing, nothing needs to be fixed. This went on for months. Then, one day, another contractor called about Distribution pipes should be insulated. I said, no need, we can't wait to move out in a couple of months. Then the agent who's managing the protest E-mailed, "We need to arrange a quote for the work to proceed, in order for the Legionella report to be completed." I thought, they are not going to give up, are they. so, booked it. I waited half a day until 12noon, when I should be at work. Engineer comes in, he was waiting for me to tell him what needs to be fixed. so, he looked at boiler, nothing needs insulating. he popped into bathroom, shower heads are fine. there was nothing to fixed, so he left. That has been a real waste of time for both of us. I disappear half a day of work, that looks soooo good for me. THANKS STIRRING ACKROYD. I would never used them again, even if I have nowhere to live!

Cannie · 11 April 2024

★★★★★ 5/5

Google

I can not speak highly enough of the team. As a first time buyer doing everything on my own it's been such a relief to come across people so lovely, knowledgeable, and supportive. A special thank you to Anna for showing me around my dream first home and lending a hand holding the tape measure haha, her cummunication has been flawless, Richard for advising me through the process, very much appreciated. Finally id like to add if they recommend you to speak to there advisors I highly recommend you do so, Susie was amazing really knows her stuff and also very supportive. Thank you all so much x

Kirsty-leigh · 22 May 2025

★★★★★ 5/5

Google

Kate Bransgrove from Stirling Ackroyd was very helpful in helping me get a house. She was prompt, professional, courteous, resourceful and took good note of my requirements. The other team members were great too! Thank you Kate and Stirling Ackroyd!

Nwando · 10 August 2025

★★★★★ 5/5

Google

Woking Office Shona West managed and project managed a very substantial and complicated home flood insurance claim , which took 9 months to complete. She consistently addressed and followed up with Insurers and communicated and appraised us of progress. Her suppliers were excellent as was the main contractor Westworks and team, who put the house back together. We have worked with Shona for the past 5 years who has delivered outstanding service for which we are most grateful. Within two weeks of completion of all works, Shona and her team successfully secured a new tenant on a 3 year lease, which is incredible. Many thanks to Shona West and the Woking team. Sincerely, Clive and Adele Bennett

Peta · 29 November 2023

★★★★★ 5/5

Google

We have recently used Stirling Ackroyd Estate Agents in Woking (previously Waterfalls) to sell our beloved property and the Sales Team led by Matt, Lily and Anna have been excellent throughout. Our situation has not been straightforward, but Matt has been excellent, and we have been grateful for his support, professional advice and guidance throughout, and Lily and Anna have been fantastic in their day-to-day dealings with us, reliably keeping us informed at all stages of progress, understanding of our concerns and proactive and professional in dealing with problems and queries as they arise. As well as being a pleasure to deal with, they have all provided us with an excellent quality of service, thank you!

Martin · 25 October 2023

★★★★★ 5/5

Google

I had a fantastic experience working with Kate. From start to finish, she was professional, responsive, and truly dedicated to helping me find the perfect property. She understood my needs, provided honest advice, and were always available to answer any questions I had throughout the process. What stood out the most was her attention to detail and how smoothly everything was handled, from viewing appointments to final paperwork. She made what could have been a stressful process incredibly easy and enjoyable. I highly recommend [StrilingAckroyd Estate] to anyone looking to rent, buy, or sell. You’ll be in great hands with a team that genuinely cares.

Nimra · 2 October 2025

★★★★★ 1/5

Facebook

I had a horrible experience with Stirling Ackroyd estate agents. I appoint them to find tenants and manage my property, trusting their vetting process. However, the tenants they approved turned out to be highly problematic, eventually stopping rent payments and forcing me into costly eviction proceedings. By the time bailiffs removed them, I had lost £32,000 Not only have Stirling Ackroyd withheld the entire security deposit which was meant to cover rental payments but the company has demonstrated an appalling level of greed, seizing every possible opportunity to extort money from clients already suffering massive financial losses, the losses that Stirling Acroyd directly contributed to. The so-called guarantor they selected is utterly useless, with no assets to compensate for my damages. The company’s behavior is nothing short of disgraceful, and yet you still have the audacity to demand even more money. On top of everything, the complaint process is a complete joke. I raised my concerns multiple times, but they ignored me or I got a very tempelted/machine generated response. Calls went unanswered, and when I finally spoke to someone, they had no idea how to help. The lack of professionalism, accountability, and basic customer service is shocking. The deceptive business practices and deliberately convoluted contracts are clearly designed to exploit people who lack experience in these matters. I have absolutely no hesitation in calling them out for what you are scammers who prey on landlords in distress.

Hassan · 26 March 2025

★★★★★ 5/5

Google

Striling have managed 2 flats for me for several years now. They are without doubt the most communicative and helpful and professional group of people you could wish for. Shona and Melanie have always been amazingly organised and pro active and I don't know what I would have done without them this last year. If you are thinking of renting from them or need someone to manage your property just don't look anywhere else. Thank you all

Jean · 17 October 2025

★★★★★ 5/5

Google

Updated 5th Jan 2026 Richard was very professional form start to finish. I've been working with …

Gary · 16 January 2026

★★★★★ 5/5

Google

Alex was very friendly, helpful, and efficient in getting out and viewing properties

JP · 16 February 2026

★★★★★ 5/5

Google

Melanie W and the general team at Woking were a great assistance when ending my contract, all though there were many obstacles including myself being out of the country at the time and difficult landlords/lady's they communicated … More

Richard · 22 May 2025