Stirling Ackroyd Lettings reviews

★★★★★ 5/5

Google

I approached Wateralls after being very unsatisfied with another local agent. My property had been sold twice but because due diligence and simple communication was not followed they fell through. I cannot say that about Waterfalls. Just the opposite! I have been so very happy with their professionalism, continuity and most of all honest communication. The personal service I have received and outstanding work especially from Anna Doyle, has been second to none. Thank you, and to all the team! You are amazing!PositiveProfessionalism

Katie · 25 October 2022

★★★★★ 5/5

Google

We sold our property through Waterfalls. Anna Doyle and Matthew Parr have been absolutely fantastic in making the whole process as smooth as possible. Despite a number of hiccups up and down the chain they worked really hard with all involved to ensure the sale went to completion. Their professional and calm attitude really helped in what became a pretty stressful time. We are very grateful for the time they took keeping us informed of what was happening and for answering our calls whenever we needed reassurance. We have no intention of moving again for a long time but if we do we will definitely use Waterfalls and will not hesitate in recommending them to others.

Ian · 25 October 2022

★★★★★ 5/5

Google

Shona was absolutely brilliant at advising on all lettings matters. Sadly due to our London location we weren't able to use Waterfalls to let our current property but when our London agent let us down when our tenants stopped paying and refused to provide advice on what we could do, Shona gave up her time to give us great advice which we used to resolve our matter. We wish we'd been able to use her all along. Thanks Shona!

Anna · 26 October 2019

★★★★★ 5/5

Google

We were looking for a property in Surrey and engaged with Stirling Ackroyd Estate Agents. Our agent Alex was superb. He was very personable, reliable, really understood our requirements and made every effort to find us the right home at the right price. Highly recommend Stirling Ackroyd as an estate agent.

Tanja · 25 October 2023

★★★★★ 5/5

Google

Waterfalls Sales and Letting is such a pleasure to work with, we have been renting through them for the past 5 years. They took time to inspect every detail of the property when we entered; i.e. on behalf of the landlord and they kept inspecting frequently to ensure that the standards are kept high. From our perspective every request we raised with them was met successfully from repainting the property, replacing heaters that were not working to periodic plumbing issues and all was done in a timely manner. We are very lucky and happy to have such a responsible agency with high class staff like Lyndsay and Kate who puts a smile on your face in every conversation. They are highly recommended agency that we continue to work with upto now and beyond.

Victor · 26 October 2017

★★★★★ 5/5

Google

We contacted several different estate agents when we were looking to move to the area and Waterfalls stood out on so many levels. We dealt with Shona West who was very knowledgeable, efficient and professional and she gave us the best help all through the process. She had the same high standards as us so made sure the house was in perfect condition for us to move in, and she managed to do so under very high time pressure. Everyone we have dealt with in their office since then have been brilliant too. Would highly recommend them!

Camilla · 26 October 2017

★★★★★ 5/5

Google

Waterfalls were the agent on the sale of our property to us and we received exceptional service from the agent on the sale to us. Matthew Parr was absolutely fantastic throughout. He provided updates without prompting, was tenacious in making sure we received the details we needed and did all of this in a personable and friendly manner. We would certainly be very happy to use Waterfalls and him again and while we hope we personally won't have to anytime soon we will be passing on this feedback to anyone that is moving.

Jake · 26 October 2017

★★★★★ 5/5

Google

We first dealt with Andrew Waterfall back in 1993! ...selling our first house and buying our second through them and again just recently for our 3rd home. Their professional approach stands alone compared to their competitors. This is coupled with their empathy, honesty and knowledge of the property market. Our Sales Consultant, Matthew Parr, was brilliant and the whole team work together to maintain the continuity of the sale/buying process throughout and keeping you up to date with the chain process. All staff are clued up with every client so you feel part of their team and not just a statistic! Waterfalls have maintained their high standards in over 20 years and this is why we had no doubt in contacting them for our latest move.

Mary · 26 October 2016

★★★★★ 5/5

Google

Would like to thank Lyndsay for her help and patience with getting the new washing machine. The insurance company were unreliable, but Lyndsay kept at them, and kept me informed,all the way.. Couldn't ask more from an agent . well done Waterfalls. well done Lyndsay

Fred · 26 October 2018

★★★★★ 5/5

Google

Waterfalls were dealing with both my buyers and sellers and were instrumental in the negotiation process following a less than straightforward survey. The sale would not have happened without Anna's intervention and negotiation skills. If i sell again i will definitely use this team again.

Montyburns2003 · 26 October 2017

★★★★★ 4/5

Google

Quick and painless process, and any issues that came up were dealt with pretty quickly.

Charl · 25 September 2025

★★★★★ 5/5

Google

We were looked after by Anna Doyle and we couldn’t recommend her and the Waterfalls team more! After looking for over a year, the team stuck by us and helped us to find our dream home. For which we will be forever grateful! Waterfalls genuinely cared for us as customers and maintained fantastic communication at all times. As a buyer, you do rely on the agency to represent you well to the sellers and we were always confident that Waterfalls would do exactly that. Not only did Anna keep in touch with us throughout the buying process but even after our offer had been accepted, all the way through to completion. It made the experience exciting, enjoyable and smooth sailing. Overall, a great experience and one that we’ll look back on with fond memories.PositiveResponsiveness, Quality, Professionalism, Value

Stephanie · 25 October 2021

★★★★★ 1/5

Facebook

Please... do not put yourself at risk by using these people. They had no idea about the property condition until 5days before moving in date, despite indicating otherwise The "virtual viewing" video they sent to me, was not filmed by them and did not represent the issues with the property They "arranged" an in-person viewing a week in advance... well a week in advance with me, they apparently didn't call the tenant until that day and he understandably blew them off. They wanted me to drop 6months upfront rent because I wasn't moving out of my current property before moving into theirs... something I am very grateful for now. When they finally checked the property, they said it was uninhabitable, that issues had been outstanding for months but they would be sure to "raise the issues with the landlord"...

Adam · 3 October 2021

★★★★★ 5/5

Google

We recently purchased a property with Waterfalls and received superb service throughout the process. Every staff member was friendly, professional and thoughtful in helping us find our home. Thank you Waterfalls!

Amrik · 25 October 2021

★★★★★ 5/5

Google

Really great service from Stirling and Anna.... always quick, very professional and always with smile 😃 …

David · 10 August 2025

★★★★★ 5/5

Google

We recently sold through and purchased with Waterfalls Sales. After an extended search for "The One" Steve Mantell ensured that both sale and purchase ran smoothly and quickly. I would highly recommend Waterfalls Sales department; they are personable, efficient and reliable.

Harriet · 26 October 2017

★★★★★ 5/5

Google

Waterfalls are a lovely agency to deal with - they listen to exactly what you are looking for. Matthew Parr went out of his way to assist with any details regarding our purchase and ensured a smooth process to completion.

Brooke · 26 October 2017

★★★★★ 5/5

Google

We cannot thank Kevin and Zack enough or sing their praises too highly. Kevin is so kind, personable and reliable. He inspired confidence in us throughout, as indeed did Zack. They are both so professional, always kept us updated and patiently responded immediately to all our requests. It has been a total pleasure to do business with Townends.PositiveResponsiveness, Quality, Professionalism, Value

L · 25 October 2021

★★★★★ 5/5

Google

The agent, Kate Bransgrove, who handled my requests was prompt with responding to my queries, as well as arranging for a viewing of my preferred apartments given my time constraints. I appreciate the professionalism and quick response, that facilitated my move into my new apartment.

Shawn · 23 August 2025

★★★★★ 5/5

Google

Bought a house through waterfalls this summer in Woking. Dealt with Steve through the whole process, who was fantastic. Alway available when needed, and dealt with all of the bumps in road calmly and professionally. Great agent.

NINJAEDPRO · 26 October 2018

★★★★★ 5/5

Google

Had excellent service from Alex! Would recommend Stirling Ackroyd.

Connor · 23 September 2025

★★★★★ 5/5

Facebook

Had such a great experience with this company. Had no issues. Matt went above and beyond to help us, thank you Matt!

Neil · 29 April 2022

★★★★★ 1/5

Facebook

Awful experience. I would give 0/5 if I could. They emailed me multiple times about someone else's flat. I told them... 3 times with no response and no sign they were doing anything about this data breach. 4th time I get an email saying sorry but also moaning about me complaining. They emailed me! Also tried to jack the rent 550 a month in one go, attempted to book viewings with less than 24hrs notice. We had people turning up out of the blue, with no estate agent, buzzing up. The estate agent just said 'don't let them in, they are late'. all in all. terrible experience. just after money, nothing else mattered to them.

Christopher · 12 February 2024

★★★★★ 5/5

Google

Was so happy with my service with them. Lilly especially has been fantastic right from the first phonecall I made to her right to this present day. All the team have been so helpful and caring and have continued to do so. Would highly reccomend.

Katherine · 28 March 2024