Seymours West Byfleet reviews in Woking

★★★★★ 5/5

Trustpilot

Selling your house is a daunting…

Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far

Pete · 24 September 2024

★★★★★ 5/5

Google

From start to end, their passion and reputation were upheld. A team of dedicated experts within their industry and well organised to ensure accountability passed on through their team as the process progressed. Kirsty was especially passionate, helpful and proactive to ensure the chain was aligned at all possible stages. We would highly recommend their services within the local area.

Richard · 25 October 2022

★★★★★ 5/5

Trustpilot

Great service

The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.

Bob · 27 June 2024

★★★★★ 5/5

Trustpilot

Excellent service / process has been good

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well. Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm. Whole process was seamless so far.

Michael · 5 February 2026

★★★★★ 5/5

Google

Kirsty was amazing! I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done! Would highly recommend their services to any one.

Will · 13 January 2024

★★★★★ 1/5

Trustpilot

Firstly Forget your deposit

Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.

Dan · 4 October 2025

★★★★★ 5/5

Trustpilot

They have such a great team of people…

They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.

Victoria · 22 August 2024

★★★★★ 5/5

Google

Amazing power team! I can't thank them enough for the professional yet friendly and efficient service they have provided from start to finish, handling both my sale and purchase. Special thanks to Kirsty, who delivered a smooth after sales experience and went above and beyond to support.

Michelle · 25 October 2023

★★★★★ 3/5

Trustpilot

Poor attention to detail, delayed purchase

I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.

George · 20 August 2024

★★★★★ 5/5

Trustpilot

Completed a drawn-out sales process, very happy with the outcome

I recently sold a flat I had been struggling to sell for over a year with other estate agents like Purple Bricks. The Woking branch of Seymours worked tirelessly to generate interest in the flat, during a period where there was quite a sharp downward turn in the housing market. They managed to find a seller twice (as the first one pulled out), and worked with me through some very difficult and drawn-out situations involving my solicitors, the flat's managing company, and the flat's land owner, all of whom were proving extremely difficult to work with. The sales process was further complicated by myself having recently moved to the US.Overall, I owe the team at the Woking branch my deepest gratitude in handling all of the difficult situations that came up and allowing me to close off a very stressful part of my life. Given how long the process ended up taking, I can't thank everyone by name, but will call out:- Amy Sandys, for being a voice of reason through the sales process and helping push along tasks that were taking forever.- Zo Khan, for on a number of different occasions, using his expert industry experience to steer the sales process and ultimately close the sale when it was looking like it was going to take much longer.- Thomas Hill/Kieran Clifford, for bringing so much energy and passion to the initial marketing of the flat, which was critical to getting the sellers in the first place.Having worked with other estate agents, all I can say is, talent counts, and the Woking branch of Seymours has it.Martyn

Martyn · 18 August 2024

★★★★★ 5/5

Google

Excellent service from Seymours as always! Efficient and friendly. Rowan, in particular, was always extremely helpful. Thank you.

Penelope · 11 June 2026

★★★★★ 5/5

Trustpilot

Excellent

Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.

Jaydee · 3 November 2023

★★★★★ 5/5

Google

I have used Seymours West Byfleet 4 times in the past 8 years and have always been very happy with the service. We had a tricky chain but Rowan really helped by giving us constant communication. Thank you team Seymour’s!

Tracey · 11 December 2025

★★★★★ 5/5

Trustpilot

Seymour is best agency in town with…

Seymour is best agency in town with great support and care for the property. I have been with them for 5 years with no issues regards to renting or selling. Very professional team with Jenny, Sam and Shaana being great.

Customer · 10 March 2024

★★★★★ 5/5

Trustpilot

Aaron is the best (Woking)

Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.

Kerry · 5 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service: Prompt and Responsible

Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.

Winnie · 8 May 2024

★★★★★ 5/5

Google

My previous experiences of estate agents have not always been positive. However, the Seymour’s team in West Byfleet were excellent. They put the whole chain together and are the only reason we have been able to move house. Kirsty’s persistence in chasing the chain was admirable! We can’t wait to move into our new house. Thank you Seymours.

Muireann · 25 October 2022

★★★★★ 5/5

Trustpilot

Tom was very helpful in all aspect of…

Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.

Paul · 9 August 2023

★★★★★ 1/5

Trustpilot

paid for professional dishonesty & guinea pigging!!

As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.

Ben · 12 August 2025

★★★★★ 5/5

Google

We recently bought our new house through Seymours West Byfleet and couldn't be happier with service. Anna, Alex and the financial advisor Mike couldn't have been nicer. Anna and Alex linked seamlessly so there was no loss of communication. Alex pushed both lawyers and the vendor when things weren't progressing and kept us up to date and on track. Mike was a pleasure to work with and got us a great mortgage deal.

Mark · 26 October 2019

★★★★★ 5/5

Trustpilot

The can do attitude of Oliver the…

The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.

Graham · 15 August 2024

★★★★★ 5/5

Google

We would like to thank Kirsty for her communication and advice throughout the process of buying our first home. It was a smooth and non-cumbersome process. Thumbs up and five stars to the West Byfleet team. :)

Jerry · 27 April 2024

★★★★★ 5/5

Google

Highly highly recommend Seymours. We have just exchanged and the process has been great throughout. Kirsty in particular has been extremely personable, proactive and professional, and gone out of her way to make sure we feel fully up to speed with everything as we've gone through the process. Seymours have managed to change my previous negative opinions about estate agents and we will absolutely use them for anything we need in the future.

Nick · 10 November 2024

★★★★★ 1/5

Trustpilot

Omnishambles

Organised a viewing for a rental property in Woking over e-mail, which was not polite in tone. I arrived on-time, and atleast had a phonecall to inform me the agent would be late. I met with the people who had the timeslot after my viewing, and had a minor chat with them. When the agent eventually arrived, he completely ignored the other viewers and when (rightly) called out by them, fobbed them off as one of his colleagues problems and dismissed them. Upon attempting to enter the property, we could not even gain access as the agent did not have keys for this property, which also indicates that they would be useless in any emergency access situation. The buzzer was also broken, another indictment of their maintenance. Agent did not have a contact for the tenant prepared, and had to contact two colleagues just to get a phone number, of which the tenant was not in at the time and would not be back for the day. A sorry indication of their communication standards. At no point was I offered an apology or rebooking opportunity either in person or afterwards via e-mail or phone call (not that i'd want one after this) for an utterly wasted day, having travelled from Portsmouth. Rude, no respect for my time, no professionalism in either email or in-person and zero organisation. Would not want to deal with them again after this.

Alex · 19 July 2024