Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJake and the team at Seymours West Byfleet have been great for us. Their advice and support over a 6-9 month period whilst we looked for our perfect home was unrivalled when compared to other local estate agents. We would not hesitate to work with Seymours in the future, and certainly recommend their services.
Daniel · 25 October 2023
Agent replied · 24 October 2024
Hi Daniel, Thank you for taking the time to provide us with this 5* review and the recommendation! Congratulations on finding your perfect and beautiful new home, we wish you all the happiness for the future
★★★★★ 5/5
TrustpilotJoss is wonderful
Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.
Miss · 20 August 2024
Agent replied · 22 October 2024
Thank you, Miss Seymour! We're delighted to hear that Joss made such a positive impact. Your recommendation means a lot, and we're thrilled he could provide the support you needed.
★★★★★ 5/5
TrustpilotSeymours West Byfleet
We have been very happy with the service we have received from Seymours and would have no hesitation recommending them as valuable estate agents in West Byfleet. We have really appreciated their dedication to selling our house in a difficult economic market. Thanks Vince, Jake, Kirsty and the rest of the team!
Carla · 5 December 2023
Agent replied · 22 October 2024
Thank you so much for your kind words Carla. We're thrilled to hear that you've been happy with the service provided by Seymours, especially in the challenging economic market. Your recommendation means a lot to us. We'll be sure to pass on your thanks to Vince, Jake, Kirsty, and the entire team. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Christine · 3 December 2024
Agent replied · 22 October 2024
Thank you for your kind review Christine. We're glad to hear that you found our service professional and friendly. We appreciate your feedback about our communication and no-pressure approach. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleLouis showed my family and I around a property today. Not only was he incredibly friendly and welcoming but he was great with my 3 children. He had a good knowledge of the property and answered all of our questions.
Rachael · 11 February 2026
Agent replied · 11 October 2026
We are thrilled you have had such positive experience with Louis. Thank you so much for taking the time to leave us a 5* review and we all wish you all the best.
★★★★★ 1/5
TrustpilotSEYMOURS BIGGEST BUT NOT BEST
Poor service and unparalleled arrogance from the biggest but certainly NOT the best agency. My experience with Seymours has been frustratingly and shockingly dreadful. As managing agents, they are so slow to action property complaints and then behave as though they are doing you a favour. The letting agents have no regard for your time and cancel AFTER the last minute, if they bother at all, or just don’t care enough to show up on time to show a property and then they don’t even have the decorum to offer an apology because of course, you aren’t worthy of their time. Seymour’s are, without a doubt, bullies in the industry who trample over smaller agencies and scrabble to get a few hundred pounds in fees that they did not earn or deserve. Appalling and I hope that I never have the misfortune to deal with Seymours again in any capacity.MY RESPONSE TO SEYMOURS REPLY: WOKING WAS OUR MANAGING AGENT AND WERE COMPLETELY USELESS AND WHEN WE MOVED WE DEALT WITH A NUMBER OF AGENTS FOR VARIOUS PROPERTIES THAT WE WANTED TO VIEW AND THE ATTITUDE OF YOUR AGENTS IS LESS THAN SUB PAR.
T.E.R · 25 November 2024
Agent replied · 24 December 2024
Dear T.E.R,Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to address your concerns. As we have 20 offices, could you please confirm which office you dealt with so we can investigate this further?We take all feedback seriously and would like the opportunity to assist you.25/11/24 - Thank you for your reply. As mentioned, we take your feedback extremely seriously. Could you please contact Lisa Athron at Woking Lettings on 01483 741300.
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 22 October 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
GoogleSeymours were absolutely brilliant for our move to the Byfleet area. We had a tight deadline of Christmas and Kirsty Haydon from the Seymours team was always on hand and working above and beyond to help get the deal over the line.
Couldn't recommend the Seymours team and especially Kirsty Haydon any higher.
Frankie · 25 October 2023
Agent replied · 24 October 2024
Always a pleasure to read such positive feedback and thank you for the 5* recommendation, wishing you all the best in your new home
★★★★★ 5/5
GoogleWe bought out first home with Seymour's. They made the whole process as easy as possible. They always handled things quickly and professionally. Special thanks to Kirsty who is a real gem and gone over and beyond to help us. We're very pleased over all with everybody's effort to help us through this.
Tímea · 25 October 2023
Agent replied · 24 October 2024
A massive congratulations are securing your first home, we were happy to be part of your journey and wish you a wonderful future, thank you for the 5* review !
★★★★★ 5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Rob · 8 August 2023
Agent replied · 22 October 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
★★★★★ 1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Shelock · 22 November 2024
Agent replied · 24 December 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 22 October 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
GoogleWe have just exchanged on the purchase of our first house. Kirsty at Seymours was absolutely integral to this. Despite numerous issues and a long process Kirsty was unfailingly helpful and friendly and always kept driving the process forward. It was much appreciated during what was at times a stressful experience!
Daniel · 29 November 2023
Agent replied · 24 October 2024
Massive congratulations on the purchase of you first home !!! we were pleased to be part of the process and wish you a very happy future in your new home
★★★★★ 5/5
GoogleEveryone knows how difficult it can be to deal with people with different needs and expectations, Maxine not only went above and beyond to help me solve all the questions I had, but she also helped me know other aspects that I did not consider before she mentioned them like the energy efficiency of the property or the nearby facilities. I would highly recommend her and without any doubts she is a great professional :)
IvanBeet · 23 January 2025
Agent replied · 22 February 2025
We are delighted you have had such positive experience with Maxine, we agree she is a master at what she does! Thank you so much for taking the time to leave us a 5 star review and we all wish you all the best moving forwards!
★★★★★ 5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Adeel · 9 November 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
★★★★★ 5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Heidi · 24 October 2024
Agent replied · 24 December 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Mr · 8 August 2023
Agent replied · 22 October 2024
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
★★★★★ 1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Friend · 28 October 2024
Agent replied · 24 December 2024
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
★★★★★ 5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Allison · 13 January 2022
Agent replied · 22 October 2024
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
★★★★★ 5/5
GoogleWhat can I say about Seymours at West Byfleet ? They are an amazing Team that have worked professionally and consistantly to sell out home and make our dreams of a new home in Somerset come true. If you have a property to sell or are looking to buy a property then I wholeheartedly recommend that you make your life easier and choose Seymours. There were lots of bumps on the road on the journey to exchange and completion but they always kept me up to date about what was happening and went above and beyond providing a truly exceptional service. Thank you.
Angela · 26 October 2018
Agent replied · 24 October 2024
Hi Angela, thank you for such an amazing review and recommendation! We're so glad we were able to help you achieve your dream of getting a home in Somerset. We strive to make the process of buying and selling as stress free as possible by keeping everyone up to date with information, so we're glad you felt this. If you ever need anything else, please don't hesitate to give us a call.
★★★★★ 5/5
GoogleAbsolutely first class experience and highly recommend Vince and his superb team at West Byfleet!..a very special Thank you to Kirsty Haydon who was very professional and informative at all times 5*
Lorraine · 17 October 2024
Agent replied · 24 October 2024
Good morning, thank you so much for such a lovely review. We here at Seymours are delighted you have had such a great experience and thank you for taking the time to leave us a 5 star review. Wishing you every success moving forwards.
★★★★★ 5/5
GoogleWe used Seymours to sell our house in the UK while living in the USA and would definitely recommend them. The communication was great, they created urgency on the buyers side through weekly and then daily touch points. Kirsty Haydon was our point of contact and she was the best!
Christel · 25 October 2023
Agent replied · 24 October 2024
Thank you so much for the 5* recommendation! we really do appreciate you taking the time to do this, so good to hear from yet another happy client! we aim to please :) congratulations on the sale of your house x
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 22 October 2024
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 22 October 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
