Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
Helen · 10 July 2024
Agent replied · 22 October 2024
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotSold within a Week at target Price
Within a week we had two offers for our 2 bedroom apartment we owned through Seymours and at the target price in a location that is inundated with flats for sale. They spread the word and started showrounds immediately; and negotiated the selling price. We are currently half way through the sales process. They did get some help from us in getting the flat decorated for sale. Well done and thank you.
Leonard · 15 November 2024
Agent replied · 24 December 2024
Thank you Leonard for your kind words. We’re delighted to have secured two offers so quickly for your apartment, especially in such a competitive market. It’s great to hear our efforts in spreading the word and organising viewings made a difference. Your hard work in decorating the flat certainly played a part too! We’ll continue to support you through the rest of the sales process. Thank you again for choosing Seymours.
★★★★★ 1/5
TrustpilotUnprofessional and dishonest
As the reviews suggest stay away from this unprofessional ruthless company. They have treated me extremely badly during my 8.5 years of renting with them. Seymours have falsified many things on the check out report toGain money for the rogue landlord who they spend their time sucking up to due to his VIP status.They rented me a property for many years that had an illegal EPC rating of F. Rules came into effect in 2019Stating all rentals needed to have an EPC rating of at least E to be let out. Seymours and the rogue landlord ignored these rules continue to let out the property until they were issued an improvement notice by housing standards by the council to fit new double glazing to improve the property. The most hilarious part is they want £20 to replace a non working doorbell that was broke when their window fitters installed new windows and an NEW FRONT DOOR and took the doorbell of the mains supply so the door could be fitted. I reported it to them and despite this they are hilarious in trying take my whole deposit for ridiculous things such as this including £2 for a lightbulb when the check states there was a missing lightbulb in the first place. Avoid this letting agent please you will regret it for the rest of your life like me.
Michelle · 8 July 2024
Agent replied · 22 October 2024
Sorry to hear about your negative experience Michelle. We take all feedback seriously and are committed to improving our services. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
★★★★★ 2/5
TrustpilotA seller’s agent
I recently bought a property through Seymours Woking. I’d imagine they’re a great selling agency as the buying side of things is impersonal, clunky and rushed. I eventually collected my keys in a crumpled envelope with no real “valued customer” touch. Delays in feedback, ignored when leaving messages for callbacks when my contact was out of office. Disappointing really. Max, my viewing agent, was 5 star - if I could give him a separate review, I would.
Clifton · 26 August 2024
Agent replied · 22 October 2024
Thank you for your feedback, Clifton. While we’re pleased to hear that Max provided you with excellent service and made a positive impression, we’re sorry to learn that the overall buying experience did not meet your expectations. We strive to provide a seamless and personal service for all our clients, and it’s clear we fell short in this instance. We try to deliver updates and feedback throughout the entire process, and whilst we did this, it’s clear that there could be room for improvement, we will also review the impersonal handling of your key collection. Your comments are important to us, and we will address these issues with our team to improve our service.
★★★★★ 5/5
TrustpilotThey are very friendly and …
They are very friendly and professional Estate Agent. Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner
Supun · 7 November 2024
Agent replied · 24 December 2024
Thank you for sharing your experience with us. We're thrilled to hear that you found our team, and particularly Luke O'Brien, helpful and professional throughout your home-buying journey. As a first-time buyer, we understand how important it is to have clear guidance, and we're glad we could support you every step of the way.We hope your mortgage comes through smoothly and that you can move into your new home very soon. If you need anything else during the process, don't hesitate to reach out!
★★★★★ 1/5
TrustpilotDO NOT USE
We moved into our rental via Seymours (Woking branch specifically) in October 2022.From the moment we stepped foot into the lease with them we have had nothing but disgusting treatment and harassment from them to the point where we had to move out to save ourselves our sanity!They withhold your funds despite being given confirmation of all bills paid up to date!They do check out reports and then send you bills for things not even included in the check out report and withhold the funds for that too!If I give you any advice as a renter, STAY AWAY FROM SEYMOURS.
Allison · 25 June 2024
Agent replied · 22 October 2024
Sorry to hear about your experience Allison. Your feedback is very important to us, and we apologize for any distress caused. We would like to address your concerns directly. Please contact us so we can resolve these issues and improve our service. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleHighly highly recommend Seymours. We have just exchanged and the process has been great throughout. Kirsty in particular has been extremely personable, proactive and professional, and gone out of her way to make sure we feel fully up to speed with everything as we've gone through the process.
Seymours have managed to change my previous negative opinions about estate agents and we will absolutely use them for anything we need in the future.
Nick · 18 October 2024
Agent replied · 24 October 2024
We are delighted you have had such positive experience with us here in West Byfleet, the team works very hard to ensure we go above and beyond and, we agree, Kirsty is a master at what she does! Thank you so much for taking the time to leave us a 5 star review and we all wish you all the best moving forwards!
★★★★★ 5/5
GoogleThanks very much for showing us over properties Louis. We found you to be accommodating and helpful. We are sure that you’ll find us the right home soon! Thanks again
Victoria · 11 February 2026
Agent replied · 11 October 2026
Thank you for leaving a 5* review. We are delighted that you had such a positive experience Louis. We wish you all the best!
★★★★★ 5/5
TrustpilotProfessional letting service
I have found Seymours a pleasure to work with during the letting of our property. We managed to secure a tenant above the asking price within a few days of exchanging contracts. The entire team have been professional, courteous and knowledgeable. Special mention to Marta who has been super helpful.
James · 20 April 2023
Agent replied · 22 October 2024
Special mention for Marta well received and passed on. Thanks for the comments James, very much appreciated.
★★★★★ 5/5
GoogleThe whole team at Seymours were brilliant in helping me buy my first home! They responded quickly to to any requests and questions I had. Big thank you to Kirsty who was always keeping me updated along the process and was really supportive.
Bob · 25 October 2023
Agent replied · 24 October 2024
Thank you for your 5* review, as always, we appreciate you taking the time to write a review and wish you all the best in your FIRST HOME !! Congratulations !
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents, young, vibrant, experienced agents. Paige was especially brilliant, helpful and a pleasure to deal with. I would recommend. No matter what problem during the selling of my house, they were able to find solutions.
Angela · 25 February 2024
Agent replied · 22 October 2024
Kind words Angela, thank you. We've been moving people for over 30 years now which is a long time and with that comes knowledge to navigate the bumps. Its been a pleasure to help.
★★★★★ 5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
Luigi · 29 September 2021
Agent replied · 22 October 2024
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
★★★★★ 5/5
GoogleWe recently purchased a house through Seymours and found the process very smooth. They were proactive in the pre-purchase stage and then once we'd had an offer agreed, Kirsty was great at keeping us in the loop and progressing the sale forward.
K · 25 October 2023
Agent replied · 24 October 2024
Thank you for the 5 * review, and congratulations on your purchase, wishing you a wonderful future in your new home
★★★★★ 5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Josh · 2 September 2023
Agent replied · 22 October 2024
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
★★★★★ 5/5
TrustpilotFirst class service
Very happy with the whole process of buying and selling property though Seymours. The agents, in particular Ryan and Jonny have been so helpful and courteous and very professional. I would recommend Seymours without hesitation.
Mary · 19 March 2024
Agent replied · 22 October 2024
That's really kind Mary, thank you so much. Its been a pleasure to work with you.
★★★★★ 5/5
GoogleBeing a first time buyer, Seymours really made the process very easy. I always had someone to call and the team, especially Kirsty, really helped. Would definitely recommend to anyone. Thanks, big help!
Louie · 27 April 2024
Agent replied · 24 October 2024
Thank you for your 5* review!
★★★★★ 5/5
GoogleRecently completed on a house purchase via Seymours and the service I received from Massimo, Dan and Claire was excellent throughout and they dealt with all my (numerous!) queries in a timely manner. Overall it was a smooth buying experience and the quote I got from the in house mortgage broker was competitive compared to the independent one I received from L&C. Would highly recommend Seymours to any prospective buyers.
Mark Skinner
Py9mds · 26 October 2016
Agent replied · 24 October 2024
Thank you for taking the time to leave such a positive review. It is great to hear of your recent success with us, especially your feedback for Massimo, Dan and Claire. We are delighted by the success of your purchase and look forward to helping with all of your future property needs.
★★★★★ 1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Matt · 1 May 2024
Agent replied · 22 October 2024
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
★★★★★ 5/5
TrustpilotJoss was amazing
Joss was amazing. He went over and above what was expected. Knowledgable, understanding, polite and friendly. I highly recommend letting Seymours handle your house sale.
Miss · 30 August 2024
Agent replied · 22 October 2024
Thank you so much for the kind words! I’m really glad Joss was able to provide such great support and go the extra mile for you. It’s fantastic to hear that you had a positive experience, and your recommendation means a lot!
★★★★★ 5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Jan · 27 February 2024
Agent replied · 22 October 2024
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
★★★★★ 5/5
GoogleI will struggle to say how great Seymour’s were with the sale of my flat. Firstly we all need a Kirsty in our lives to organise everything. Life would be a lot smoother with her calm, friendly, professional manner and her ability to corral all the different parties involved in selling my flat was amazing. The sales team were also wonderful. They got the flat valued accurately, understood what I was looking to achieve and had it on the market very quickly. Only took three weeks to have an accepted offer on it and that included the Christmas and New Years Breaks.
The whole team were kind and dealt with all my basic questions easily, in very clear English. This helped greatly in knowing what I was meant to be doing and at what time.
All in all a very positive smooth experience and I would recommend them to anyone!!
Alicia · 27 April 2024
Agent replied · 24 October 2024
Thank you for your 5* review Alicia!
★★★★★ 5/5
GoogleThe team were professional, responsive, and communicated clearly throughout. They helped make both our sale and onward purchase run smoothly, which we really appreciated. Would happily recommend.
Paul · 11 February 2026
Agent replied · 11 October 2026
We are delighted you have had such positive experience with the team. Thank you for taking the time to leave us a 5* review and we all wish you all the best in your home.
★★★★★ 5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service received from the team at Seymour's. Especially Adam Partridge who has done an amazing job of getting my property on the market and sold in record time. Would definitely recommend to anyone to use Seymours
Tina · 17 July 2023
Agent replied · 22 October 2024
Thanks for the kind words Tina. It's been a pleasure to share the journey with you here at the Burpham office and we can never ask for more than a recommendation. Keep in touch.
★★★★★ 5/5
GoogleGreat service from a friendly and helpful team, Rowan in particular was a great help in getting our purchase progressed in a timely manner. Fantastic work.
Matai · 11 February 2026
Agent replied · 11 October 2026
Thank you for your 5* review. Rowan and the team will be thrilled and we are happy you had a great service.
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