Seymours West Byfleet reviews in Woking

★★★★★ 1/5

Trustpilot

I wouldn't recommend.

I wouldn't recommend. I am a first time renter viewed some properties was told they had 10 for me to look at so was very excited. When it came to the viewings they only had four for me to view. I only had one specific requirement which was- allocated parking. Only one of the properties had this. One property they couldn't get in to as there was an issue with the key and I was really interest in another property and i was told it was a certain price when in actual fact it wasn't the said price and it was £400 more and out of my budget. Which was such a shame. When it came to the end of the viewings the estate agent called me to see my views on the properties and when I said i wasn't interested in any of them he then spoke really negatively down the phone to me. I will not be using seymours in the future

Stephanie · 26 February 2026

★★★★★ 5/5

Google

In a difficult market Lucy, Matt and Jake at West Byfleet Seymours worked so hard to show our house and find us the right buyer. A special mention to Sammy who came into our house move journey only in the last few weeks (and to Kirsty who preceded her). Sammy was tireless in her efforts to get us to exchange. Moving house in this country can be incredibly lengthy and stressful experience but Kirsty, Sammy and Paige never gave up chasing and went out of their way to keep us informed. We are truly grateful for the professional and proactive service we received from all and would highly recommend Seymours.

Hannah · 5 September 2025

★★★★★ 5/5

Trustpilot

Seymours in Woking

Right from the beginning Seymours in Woking guided us to where we are today. They never gave up on showing us a particular property which was suitable for us. Eventually with their resilience and utter professionalism especially from Mr Zo Khan, we reached our destination. Navina and I would like to thank Angela, Sophie and the rest who tirelessly and patiently showed us numerous properties.

Mr · 18 August 2026

★★★★★ 5/5

Google

Absolutely brilliant service from Matt, Vince and Kirsty at the West Byfleet office. We've just exchanged, having had a previous offer fall through with another agent and we're incredibly happy with the speed, professionalism and just overall amazing service from Seymours. Kirsty was brilliant at handling any concerns we had, and was great at both reassuring us and providing advice and guidance. We really appreciate her wisdom and experience and she's a fantastic communicator. Matt and Vince gave excellent advice throughout the process - thanks again to the team!

Tristan · 10 June 2025

★★★★★ 5/5

Google

We have recently sold our house with Seymours West Byfleet and I honestly couldn't recommend them enough. The house selling process in this country is not famous for being smooth but the team handled it with professionalism and diligence. A special shout out to Kirsty on the sales progression side, she is an absolute superstar and I honestly don't think we would have made it without her. A first class team. If you're looking to buy or sell in the area don't bother looking at anyone else.

Mitchell · 10 June 2025

★★★★★ 1/5

Trustpilot

Would Not Recommend Seymours

I have used quite a few letting agencies within Woking and out of all of them, I would highly recommend Churchods. We used Seymours due to the liking the property at initial glance. However, after moving in we came to learn that the neighbours in the flat below us had a noise level that made this flat unlivable. Every cough, sneeze, discussion etc we could hear. Upon contacting Seymours, we were pawned off from the block management company, to the landlord and eventually back to them because no one would address the issue or take responsibility looking into it or helping fix the problem. Danilo at Seymours sent very copy and paste corporate answers without a level of sympathy considering my flatmate and I haven't had a proper nights sleep since we've moved in here. Cannot wait for our tenancy contract to end so we can moveout and not use Seymours again.

Kelly · 22 March 2026

★★★★★ 5/5

Google

After moving across from a different estate agent, we've been extremely impressed with Seymours. From finding a buyer at the start, to the sales progression team throughout, we couldn't have asked for a better experience - especially given we had a particularly challenging sale! We'd especially like to thank Lucy, Matt Swing & Salv from the Sales team, and Kirsty & Sammy from the Sales progression team!

Alicia · 23 September 2025

★★★★★ 1/5

Trustpilot

Never again.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend. Appreciate this was not Seymours fault, but here is where the issues lie: - During this phonecall, Sam apologised but sounded more cheesed off at the fact that apparently they gain no commission/money from this then the fact that we had lost the property and had 2 weeks to secure another place before having nowhere to live. - At no moment was I given the option to move in earlier during this process, should this had been an option we would have taken it. - Sam wasn't professional anyhow when he was trying to get us to up our budget - advising that the landlord wasn't in a rush to rent, didn't need the income - Paid 4.2k in fees to Seymours, told that we'd get a refund. But after this original phone call, no further communication was made and I had to call the next day asking to speak to Sam, the individual that I had spoken to said 'I'll check if they're free'.. during this time was clearly advised that Sam was busy, we all know that he didn't want to speak to me/avoiding (how professional) as we weren't even given the option of a call back - had to then call back for an update on the refund - no empathy given. If a property had fallen through, the LEAST they could have done was call and help with our search, as there were other properties available - no further communication, no further apologies, nada - I then called, as they had listed a new property not too far. Spoke to another representative who advised that they were sure that the property was only put on the market as the landlord wanted to push buyers to buy the property, so it wasn't actually up for rent, but would clarify and would call back. Guess what? No phonecall - viewed a property over the weekend... I have no words for the property. The property itself shouldn't be on the market in its current condition. Asking price at 2k, kitchen filthy, oven/cooker filthy, paint on walls peeling, carpet stained - the amount of work that it would need to actually move in was ridiculous. Anyhow, we were advised to go away, think about it, and would be called back in the afternoon... where's the phonecall? No phonecall. Overall - the experience has been beyond belief. Wouldn't go near them in the future. Advice is to work on your customer service skills and empathy - something falls through atleast call back and try to help with the search. If you say you're going to call back, call back or email.

Happy · 25 January 2026

★★★★★ 1/5

Trustpilot

Avoid their letting services

Beware,I had a Fully Managed Let with them, and they didn't do anything.T he Tenant painted the walls, removed a door, drilled holes for a TV mount, and added a pet cat, and they didn't bother to inform the tenant that they needed to seek permission from the homeowner.It felt like I owed them something to Seymours. There was a boiler lea,k and they called British Gas as I had a cover with them, and it wasn't properly repaired and kept leaking. Then, after a few weeks, Seymours called me to say that the boiler needs replacement.I had to pay 4000 pounds to a plumber to replace the boiler, and Seymours were pushing me to have their own listed plumbers

Gagan · 22 January 2026

★★★★★ 5/5

Trustpilot

My wife & I have been looking for a…

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time to really understand what we were looking for and provided thoughtful, relevant suggestions and also showed multiple houses . She is also a genuinely nice person and was a real pleasure to work with making not only our viewing process smooth but also finalising and exchange prices . She is a young asset to Seymour’s and we wish her good luck and success at Seymour’s. Warm Regards, Anil Patil (Sent from my iPhone)

Anil · 11 January 2026

★★★★★ 5/5

Trustpilot

5 stars

We purchased our house through Seymours Woking and Sandra Holmes was amazing throughout the entire process. She is so friendly and approachable, and went above and beyond to get the chain over the line. I highly recommend them to sell or purchase your property :)

Kelsey · 9 September 2026

★★★★★ 5/5

Trustpilot

A great experience from start to finish

I recently purchased my first house with my partner and had a fantastic experience with Seymours throughout my buying process. Jeff was great, showing us around multiple properties and providing a excellent knowledge of the area and the houses themselves. The bid process was seamless and sorted within days was ideal because we wanted to move quickly when we found the house we liked. Then the whole process thereafter was handled brilliantly by Sandra who responded to all queries promptly. Overall a great experience and we're so happy with the house - would definitely recommend!

Freddie · 3 December 2024

★★★★★ 1/5

Trustpilot

Save yourself from frustration

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety. During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating. As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly. Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit. Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Jeee · 10 March 2026

★★★★★ 1/5

Trustpilot

Seymours Lettings & Management in Woking experience.

Key points from my experience: • I paid a £275 holding deposit and successfully passed referencing and Right to Rent checks. • Before signing the tenancy agreement I asked a few simple and reasonable questions relating to: o confirmation of number of utility accounts, o liability for charges prior to the tenancy start date, o responsibility for landlord provided appliances. • Instead of receiving clear and direct answers, responses were vague or delayed. • At the same time I continued receiving automated messages asking me to sign the contract and proceed with further payments even though my questions had not yet been properly clarified. • Because these confirmations were not provided in time I had to make alternative arrangements with my current landlord. • Seymours later treated this as a “withdrawal” and retained the holding deposit. • Communication was inconsistent and it also took several requests before I was provided with a copy of the company’s complaints procedure. • The overall impression was that progressing the tenancy and securing the transaction (revenue for the company and sales commissions distributions) clearly takes priority over providing clear and timely answers to reasonable questions from a prospective tenant. As the matter remains unresolved I am now escalating the issue through the relevant professional and regulatory channels. My advice to anyone dealing with this agency is to make sure you obtain clear written answers to your questions before paying anything to Seymours or signing a tenancy agreement.

Tom · 6 March 2026

★★★★★ 5/5

Trustpilot

Currently selling through Seymour’s…

Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.

Tracey · 26 August 2024

★★★★★ 5/5

Google

Maddy is an absolute star. Helped us through the whole process from start to finish and dealt with any queries appropriately. Helped us find the right property on the market and for the right price! I definitely will recommend, especially as it was our first time using letting agents!!

Rahim · 23 September 2025

★★★★★ 1/5

Trustpilot

Just sold my house Seymours Woking

Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.

Adrian · 23 August 2024

★★★★★ 5/5

Trustpilot

EXCELLENT CUSTOMER SERVICE

After aborting a move in March 2024 we saw a property we were interested in on their website. Had a viewing the next day and put in an offer. In the meantime the Horsell branch contacted a person who was interested in March, had a viewing the next day.Our offer was accepted and we also accepted an offer and are now well on the way to moving after a very satisfactory 3 days. Well done Serena and team.

John · 17 September 2024

★★★★★ 5/5

Trustpilot

I'd like to leave a huge thanks to Jade…

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Victor · 28 August 2025

★★★★★ 5/5

Google

Dear Seymours I am writing to express my utmost appreciation for the exceptional member of your team, Kirsty Haydon. Sales progression is often a challenging and thankless task, yet Kirsty has proven herself to be nothing short of extraordinary. We recently exchanged contracts on a complex and lengthy property chain that was at risk of falling through. It was Kirsty's relentless dedication, proactive communication, unwavering enthusiasm, and genuine passion that kept the chain intact and led us to a successful exchange. Kirsty, thank you for your outstanding support and hard work. Your brilliance truly shines through in everything you do. Thank you Michael and the entire team at Greenways Property

Greenways · 26 July 2024

★★★★★ 5/5

Trustpilot

I have recently sold a property with Seymours Woking

I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .

Nazia · 25 July 2024

★★★★★ 5/5

Trustpilot

Supportive and friendly estate agents

Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.

Abigail · 24 July 2024

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Seymours in West Byfleet during a particularly sensitive property transaction. I cannot speak highly enough of Kirsty Haydon, the sales progressor assigned to our case. Kirsty was outstanding in her role; she was not only extremely helpful and responsive but also consistently provided regular updates throughout the process. What stood out most was Kirsty's ability to push the necessary parties at just the right times to keep everything on track. Her proactive approach was crucial in managing what was a delicate situation involving the previous occupants moving out under unfortunate circumstances. Kirsty handled everything with great care and professionalism, ensuring a smooth transition for everyone involved. I highly recommend Seymours West Byfleet, especially Kirsty Haydon, for anyone looking for effective and compassionate service in their property dealings.

Christian · 26 June 2024

★★★★★ 5/5

Google

Seymour’s was just amazing from start to finish! Vince is great, extremely knowledgeable and very professional. He has a very highly qualified team. Once we went under offer, Kirsty took over and she was such a gem! She was there to support us all the way and was so responsive and a true professional. She was so knowledgeable and was able to guide us through some sticky situations and provide answers and reassurance. I can’t thank her enough for how she dealt with us and our sale and keeping all parties on track. She is a real asset to Seymour’s and a joy to interact with. Every bit of good news, Kirsty would be on the phone to us immediately with such excitement in her voice! Thank you Kirsty and of course to the whole team.

Karoliina · 26 June 2024