Seymours West Byfleet reviews in Woking

★★★★★ 1/5

Google

Unprofessional and careless Company! I’ve called them on a Thursday midday and made an appointment to view a house, which we really liked, 48 hours later on the next Saturday midday. There was no email to confirm the appointment, just different emails advertising other houses in their portfolio, which I found somewhat strange. But as I had made an appointment over the phone i didn’t thought too much about it. Wife spent the next 48h planning out and decorating our future house. On Saturday, the whole family (me , wife, 3 kids) drove 1h from central London to greater London and arrived very excited and on time, but no one to be seen. After a little wait I called their office. The person on the phone which didn’t showed any interest just told me “ Oh, this one has been sold”. They knew my email and mobile no - but no one contacted in any form to cancel the appointment or give me an update on the house. (As a side note - I was called back shortly after initial call on Thursday - to confirm my email as there was a typo, so they definitely knew my email and mobile no) Furthermore - I honestly don’t believe they did sell the house in between. I’m just baffled and disappointed.NegativeProfessionalism

Razvan · 25 October 2021

★★★★★ 5/5

Google

Seymours in West Byfleet were acting for my Sellers but kept me in the loop from the very beginning. When I initially viewed the property, they acted in a professional but "non-pushy" style in order to get my offer accepted. We had a somewhat tricky journey to completion as the chain was fairly large, but Jake made himself available or got back to me as soon as possible if I had any queries, worries or needed information. I highly recommend Jake and the Team at this branch. If you are buying or selling in this area, look no further!PositiveResponsiveness, Professionalism

Jackie · 25 October 2021

★★★★★ 1/5

Trustpilot

The Wolfs of Woking street

I'm talking about the Woking branch. Very bad experience. These guys are only interested in money and they were only trying to confuse our landlord to get extra "illegal fees" from us. I don't want to bore you with the details, but here are some tips if you have to deal with them:- All in written, don't trust them ever.- After a year of contract, get them to reduce the notice period to 1 or 2 months (most). They'll come all the time with "we have to check with the landlord" but at the end is all BS. This will save you a lot of trouble, as they are not going to look for replacements when they can charge you whatever they want if you leave the house earlier. They will rather leave the house empty and you will lose a lot of money.- Whatever price they tell you at the beginning, I'm sure you can reduce it by at least £100. Keep negotiating as all the prices are inflated!- They will ask you to pay more after a year of contract. Refuse it. They will "ask the landlord" and renegotiate. - If you are leaving the house and things didn't go well with them, they will try to access the house even without telling you with 24h in advance. This is illegal. Install a camera if you want proof of this.- Ask for your landlord contact details.It's a shame that we, as tenants, have to deal with these kind of companies that are completely soulless. Sometimes is unavoidable to deal with them, so I hope this helps the next tenant to do so.Not sure how these people sleep at night, knowing they are not precisely making this a better world. Money is not everything people!EDIT 09/10/2021: After reading the first reply, I contacted them with my real name (it was set as Tyson on TP). They replied and asked for more detailed feedback, which I provided. After that, I got no further answer. This review is legit, it is just not interesting for them that this info is public, but that's the point of TrustPilot! I've added a review on google with some screenshots, if anyone is interested in following the rest of the story and the truth! :)

Tirso · 9 October 2021

★★★★★ 5/5

Google

An absolute dream team at Seymours WB. Kirsty was the cherry on top of a smooth process and kept us informed and up to date along the way. Always looking on the positive side and being supportive through what can be a stressful process is just what is needed. Thank you very much! E and E

Ellie · 28 January 2024

★★★★★ 5/5

Google

Wonderful service. I’d had a not so good experience with an estate agent before buying my first home with Seymours but they made the whole process so much easier and they were very accommodating when it came to viewings. Kirsty helped with chasing things along and Matt was a pleasure to work with too. Thanks all!

Ellie · 28 January 2024

★★★★★ 5/5

Google

Dealt with Kirsty at Seymour’s for our Purchase. It was far from plain-sailing (what house purchase is!), but Kirsty was unflappably helpful and kept us informed the whole way, dealing with all parts of the chain and being our champion. It was a delight to deal with her and I’d happily recommend her particularly and Seymours to anyone. Awesome stuff.

Andrew · 25 October 2023

★★★★★ 4/5

Google

Their valuation was pretty spot on. The agreed sale went nowhere for months due to buyers solictors & they werent really on top of that (hence loss of 1 star) , BUT when Rowan the new sales progressor arrived he was excellent and it got resolved promptly & his communication & attention was superb. An asset to the team

The · 17 October 2025

★★★★★ 5/5

Trustpilot

Seymours in Horsell (particularly Tom…

Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!

JT · 5 April 2024

★★★★★ 5/5

Google

Excellent - sold our place twice as we didn’t have our onward purchase ready. Sales process excellent - Rowan from sale progression was brilliant and highly recommend given his input.

Rajiv · 11 June 2026

★★★★★ 5/5

Google

Seymours were instrumental in ensuring we got our new dream home, even though there were a few unexpected major ups and downs! To say the least. Vince and Kirsty were honest, attentive and great to work with during this period. Fully recommend. Nice work guys 🙏🙏🙏 …

Jon · 26 June 2024

★★★★★ 5/5

Trustpilot

Good service

Good service again from the Woking branch to progress a house sale, with special thanks to Clarissa. Recommended.

Davey · 29 July 2025

★★★★★ 5/5

Trustpilot

I recently rented my first flat with Seymours

I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!

Diren · 5 June 2024

★★★★★ 5/5

Google

We bought a house through Seymours in West Byfleet and the experience was fantastic. Jake went above and beyond to make sure the sale went through which was quite a challenge! He really took control of the whole chain and pushed the sale through when other agents fell short. The rest of the team were very helpful and efficient too. Would 100% sell our house through Jake should we ever feel it's time to move on!PositiveResponsiveness, Quality, Professionalism

Kate · 25 October 2021

★★★★★ 5/5

Trustpilot

Highly professional and good knowledge of the local market

I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.

P · 17 August 2023

★★★★★ 5/5

Google

Vince Nigrelli quickly found me a buyer at the asking price. Very efficient and professional. Kirsty was really great during the whole process once the sale was agreed. She was professional, helpful and kept me informed. Contracts were exchanged today, great.

Kevin · 24 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Our experience with Seymours Lettings in Woking has been just horrendous from day one. : Asked maintenance team for so many things to be repaired during our tenacy but emails and calls just ignored.: Allowed people in to view the property as LL was selling even in the worst point of COVID only to discover that the sales agent had let in an entire family despite the strict rule of 2 people. No apology, no response to my email regarding this.: Do not expect your phone calls to be returned unless they want something.: I was assured by Seymours that any photos used in the sales particulars that revealed family members would be blurred. Not the case. I was horrified to see a big clear picture of my entire family in one of their pictures-a complete violation of our privacy.:After vacating I am still awaiting a response regarding our deposit despite numerous calls and emails. In short, they really do not care about their tenants at all. I asked last week if I collect an item that had been left by our movers in the garden (place is empty) Simple question but still no response. If you are renting and looking for a really stress free and positive experience, consider Churchods. Also very happy with Pilgrims in West Byfleet.

Cat · 6 April 2021

★★★★★ 5/5

Trustpilot

Great experience

Had the pleasure of dealing with the knaphill branch of Seymour’s and I would like to say that in particular Simon and jeff have been so brilliant and have done everything they could possibly have done to make our purchase go smoothly so a big thankyou from both myself and my husband.

Suzanne · 6 February 2024

★★★★★ 5/5

Trustpilot

Absolutely incredible!!!

Absolutely incredible!!!After finding a house in September I called and first spoke to Yasmin. I have never spoken to someone so positive and enthusiastic. She booked an appointment and was there for the viewing. After viewing the house I explained that I have a house to sell in order to purchase. Yasmin said what became a regular word for her “no problem“. Yasmin came to the house with her colleague Luke. Both Yasmin and Luke were amazing in the advice they gave. Due to their dedication and professionalism the house was sold in 12 days and a price agreed on a purchase.Yasmin and Luke did everything to secure the house sale and purchase. Sadly complications arose but Yasmin and Luke did everything to reassure and help. I have bought and sold properties before but never has the support been so incredible.At any stage the guys were there to answer calls, emails, WhatsApp even in the evening.Thanks to Yasmin and Luke everything has worked out so well and we moved in before Xmas. I could write another 10 paragraphs to explain how amazing they are.Simply the best - cannot recommend enough 5 *

Mohammed · 6 January 2021

★★★★★ 5/5

Google

Excellent service from start to finish and a very special thank you to Kirsty who was calm, professional and kept me well informed through the sale of my house and purchase of my new home.

Tracey · 28 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service From Seymours

Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.

E21 · 19 November 2023

★★★★★ 5/5

Trustpilot

Great service experience from Matt

Great service experience from Matt, Hannah and India on first viewing of a flat. Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell. Thank you

Andrew · 12 January 2026

★★★★★ 5/5

Trustpilot

Joss is highly knowledgeable

Joss is kind, welcoming, highly professional and extremely knowledgeable. He is understanding towards confusing situations for the seller. Always happy to take one through anything. Has made this process easy and has kept me well informed. I would most certainly choose to sell with him again - 100%.

Miss · 19 March 2024

★★★★★ 1/5

Trustpilot

Seymours left us stranded when we had…

Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least

Wendy · 8 April 2026

★★★★★ 5/5

Google

Kirsty and her team were absolutely amazing throughout the purchase of our new home. She was professional, friendly and helpful 100% of the time. Couldn't fault the service we received at all. Many thanks for all of your help!

Emily · 25 August 2024