Trusted Agent profile · Woking
★★★★★
400 reviews across 1 platform
Surrey House, 46, Commercial Way, Woking, GU21 6HW
Leaders Lettings's office in Woking, at Surrey House, is rated 4.4 out of 5 across 400 reviews on 1 platform, including 400 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleThank you for Kate Ostinelli and the team at Leaders Woking office. Always helpful and kind . Happy with the service start to finish
Hi Helen Kim, Thank you for the great review of our Leaders Estate Agents Woking team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleTerrible! Leaders of Woking advertised a house for rent, suitable for students and available from early August. My son and his friends - all due to start at uni in the first week of September - viewed the house in June, agreed that day to take it, and my son paid £2,000 of his own money immediately to cover the registration fees and guarantor fees for the group. Over the next few weeks, Leaders regularly changed the move-in date, then kept claiming that they didn't know when the current tenants would move out. Finally they said that the move-in date would be two or three weeks after the group would have started at university. This made it impossible for them to take the house, which was not available for the date stated when they signed up for it, so they had to pull out. My son was assured from the start that if there was a problem he would receive his £2,000 back in full. To date, in spite of repeated chasing and repeated assurances that it would be done in the last two weeks since they had to walk away from the house, he has not had his money back. He is now in the position of needing a house for university and not having the money to secure one until Leaders give back his money. I wouldn't touch this company with a ten-foot pole. If I could give zero stars, I would. One star is too good for them.
Hi Karen, many thanks for leaving your honest feedback on your experience with our Woking branch. We are really sorry to hear that you feel your experience with Leaders has not been a positive one. I have contacted the branch manager on this matter, who has advised me that these issues were caused by delays and mix-ups on the Landlord's side which were unfortunately mostly out of the branch's control, however they worked especially hard to ensure they did everything in their power to push things along as quickly as possible. I understand there was a two week delay with getting the amount of £1786 due to a finance-related query taking longer than expected to be resolved before the money was released. This was to do with the card details you provided having an alternative name to the details we had on file for you. We apologise for this delay however we do have a strict procedure that has to be adhered to during the refund process, and as soon as the query was resolved the money was paid out on a same day payment. I hope this information helps you with any queries you may have, however should you want to discuss this further please contact the branch manager who would be happy to assist you with this, or alternatively contact customerservice@leaders.co.uk.
5/5
GoogleJack and James worked hard to get us a great price for my flat. They pushed the process throughout. They even kept me calm when panic set in! Many thanks to them both. Also thanks to Elaine my property manager who was friendly and efficient and to Kate who has a wonderful way of answering the phone. I would not hesitate to recommend them.
5/5
GoogleThanks to the letting team and Kate for getting us into a great property. Everything was completed on time and instructions were clear.
Hello Alexandra Stanbridge Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleThis is the agent is negligent and without doubt the worst I have experienced in more than 20 years of being a landlord. This agent allowed a tenant to move into our flat without paying any rent and it took more than six months before we could get him out. In the meantime he wrecked the flat and removed some furniture. Meanwhile Leaders told me the girlfriend was taking good care of the flat while the man languished in jail. At the conclusion we have been left thousands of pounds out of pocket and Leaders are not prepared to help. This review forces me to give them at least a one star rating but in real terms it should be -10. If anyone knows a good agent in Woking let me know.
Hello Fiona, we are really sorry you have been unhappy with the service. Our Technical and Compliance Director is liaising directly with you regarding this so please do not hesitate to direct any further comments or questions to her.
5/5
GoogleI don't know how to say thank you. I have been dealing with different estate agents for three months, but the leaders have been astounding. JAMES was great in helping me through the process of renting our new home. I owe so much, and more than that, I strongly recommend Leaders to everyone.🙏🙏🙏🙏🙏 …
Thank you for leaving such a positive review. It is a pleasure to read that you had such a good experience and wonderful to know that James looked after you so well.
5/5
GoogleJust relet my flat through Leaders and dealt with James McCloud who provided an excellent service. Great communication. Many thanks James.PositiveResponsiveness, Professionalism
Dear Steve, we are very happy we could provide you with a positive customer experience. Thank you for your feedback about the service you received from James. Kind regards Customer Care Team
5/5
GoogleSarah was really helpfull and efficient throughout the process, everything was smooth & seamless in what is usually a stressful experience, thank you Sarah.
5/5
GoogleKate Ostinelli worked wonders and went above and beyond to help me. Thanks Kate.PositiveQuality, Professionalism
Dear Alexander Dunn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSold my property with Leaders a few weeks ago. Very impressed with the service I received. Can't recommend them enough, both Daniel & Lucy were very helpful throughout the process.
Hi Jessica, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us. We'll be sure to pass on your kind words.
5/5
GoogleLarissa was very efficient when responding to my hot water problem and managed to get a contractor out straight away.
Hello Jess Carter Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleMy property manager is Luisa Neto. She has been very professional in solving the issues that arise by providing advices with prompt and efficient replies. I much appreciate her assistance in all matters!
5/5
GoogleVery happy with the service provided by Josh and the team at Leaders. Received the keys on time and happy with the service start to finish
Hi Trufanciuc, thank you for taking the time to let us know about your experience and the service you received from the Leaders team at Woking. We hope you have a great day! We hope we can be of assistance again in future. Kind Regards, Leaders
1/5
GoogleIf I could give 0 stars, I would. I had problems with harmful black mould since I rented this property in Wildbank Court. The problem is a structural one, related to the poor insulation of the windows and the flat in general. You could see …
5/5
GoogleAfter 27 years with another 2 substandard branch at Leaders, I had the great privilege of being taken care of by the Woking team branch! I am astonished by the high level of professional service received in such a short space of time. I am …
1/5
GoogleQuite a bad experience from a potential seller perspective. We tried to arrange a viewing for a property on sale and we were just refused the opportunity as "there is a potential offer on the table". The property continued to be on and of the market for the next 2 months from our original call. 4 months forward we managed to view with leaders a similar property for which we put an offer on. We had no follow up, no feedback on our offer. We just seen on right move that the property was sold. I phoned the agency and I was promised a follow up call from the sales manager who could explained what happen, that call never came. I wrote an email to try to understand why were were took out from the loop. No reply.
5/5
GoogleJames has been very helpful throughout my experience with leaders. Always calling me with updates and responding to emails!
Hi Amy Innes, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Woking branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe had a visit from Andy today and he was amazing! He carried out our property inspection with good attention to detail. Leaders has been great since the 1st viewing we had with Josh. Heather is our property manager and has also been extremely helpful! I'm glad we chose to go with this lettings agency
5/5
GoogleCollaborating with Leaders was one the best things that happen to us while searching for a place in Woking. Sarah really made things hassle free and easy for us right from finding the us right property to help us settling in. I highly recommend Leaders for any property related matters.
Dear Sneha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGeorgina S in the Woking Lettings team was amazing when leaving my tenancy. She was extremely helpful and a pleasure to deal with. Big thank you to Georgina for making a stressful time easier!
5/5
GoogleHad an amazing experience, we weren't rushed at all ! we got enough time to reflect on the properties and got to choose the best property available whilst taking the location into account. Over all I would personally recommend - Mr. James McCloud he is the best agent for accommodating, while our time in Leaders he was very friendly and professional. thank youPositiveResponsiveness, Quality, Professionalism, Value
Dear Mazin, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleFormer tenant. The general experience was fine but BE WARNED that you may experience issues getting your full deposit back like I did. Unless the rental property is "professionally cleaned" prior to key return then likely you will be hit with excessive "cleaning charges" like £50 to clean a sink or £30 to remove two cleaning product bottles! I had to contest the ridiculous charges claimed but thankfully recovered most of my deposit. It was a shame because it soured what had been previously a decent service by Leaders. I have the paperwork and emails to back up what has been written.
5/5
GoogleMy wife and I have been letting our property through Leaders for the last 3 years. Our experience with Leaders have been very positive. We are particularly thankful to Moz Khan, Letting Manager of Walton on Thames office who helped us with his expert advice on many occasions, which he delivers in a friendly and personal manner and his team members like Suzy Cunningham, who just recently managed to increase the rental offer with new tenants. In the property management side, Larissa Tilley of Leaders Woking team manages our property and we can commend her on her efforts, prompt response and actions to ongoing issues. Recently we had an issue when incorrect rent payment amount was transferred to our account. Although this appeared not to be within Larissa’s remit, she did her utmost to resolve the matter by contacting the tenant and liaising between the parties keeping us up to date. Although, some processes on few occasions needed some attention, and improvement, we found that Leaders can be proud to have friendly people always ready to help.
1/5
GoogleTerrible maintenance service support. I recently moved into a flat in woking and apparently there was no heating and hot water in that flat. Upon raising the issue multiple times with leaders property management i did not receive adequate help and support. I am extremely dissatisfied by their sales and maintenance services. Would not recommend them at all
Dear Pratiksha We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
