Leaders Lettings Woking reviews

★★★★★ 1/5

Google

Property Management - Milton Drive Room! Feb 24, 2026, I sent a request asking for confirmation of a date when someone could visit the property to carry out a move-out inspection. This was based on a prior understanding that, due to previous issues, I would move out once I had secured alternative accommodation. Feb 23 - request for move out was submitted following unauthorized access to the room and landlord causally claiming about TV & electrics in the room. There is an inventory report in place. March 3, 2026, I sent a follow-up message regarding the above request after not receiving a response. March 4, 2026, Vicki Harbor and Rebecca Sparks emailed stating that there were approximately £2K in rent arrears and that I had not confirmed a move-out date, when I requested for a move out date citing earlier agreement in writing. This response came after the initial request sent on Feb 24 and the follow-up on March 3, during which time another rent payment became due. They waited for another rent to become due before replying with inflated arrears amount. Vicki, copied to Rebecca, Landlord and Walton Office tried to claim that request was submitted on March 3 instead of Feb 24. I had also previously requested the possibility of moving to another room within the property in order to mitigate ongoing antisocial behaviour concerns, however this request was declined in the same email of March 4, 2026. March 4 - In communication, Vicki stated that the move-out request had only been submitted on March 3. When I provided a screenshot showing the earlier request dated Feb 24, the discrepancy was not completely ignored. Rent Arrears - Due to a history of issues with the tenancy, there had been an agreement that I would continue making payments and that any remaining arrears could be addressed from the tenancy deposit at the time of move-out. Despite explaining this position multiple times, debt collectors were given my details, payment reminders have continued to be sent over several months, including a further reminder after I reiterated the above context on March 4 - copying Landlord and Walton Office. Another reminder is sent today (March 5, 2026). When I asked whether the communication could be amended or clarified to reflect the earlier request and the existing understanding regarding arrears, this was declined by Vicki - the Head of Property Management, Leaders Roman Group. March 4, 2026, following the expiry of the notice to rectify their conduct and issue amended communications along with a date to move out as per Feb 24 email - A formal complaint was submitted to Leaders Roman Group. March 5, 2026 - Formal Complaint was acknowledged. March 12, 2026 - Another debt reminder is sent. March 18, 2026 - Another debt reminder is sent. March 23, 2026 - Another debt reminder is sent. March 23, 2026 - Look at the reply to stage one complaint. The question of financial abuse due to deliberate delays has been completely ignored by this so called Regional Director, Property Management, Leaders Roman Group, by the name Rachael Salmon. March 27, 2026 - Notice of Eviction threatening letter is received by some Siphindile Jali, Credit Control Clerk from Leaders Roman Group (some where on planet, without postal address to leave a review of experience at relevant offices for all other ain similar position) April 8, 2026 - Another debt reminder is sent with number associated with some Worthing Office, Leaders. April 10, 2026 - Another debt reminder is sent. April 15, 2026 - Another debt reminder is sent, from some undisclosed Leader Roman Group location. April 16, 2026 - LRG & Landlord have done numerous inspections. For over 18 months one door closure is disabled & other is intact. I have been complaining about banging noises. Tenants have changed, but LRG says these are tenant-issues. The updates will follow. Will pdate this review as further information becomes available. Additional historical details covering several months will also be added here in reverse chronological order for completeness.

Google · 16 April 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a great experience working with Sovan at Leaders in Woking. From the very beginning, he was professional, friendly, and made the whole renting process smooth and stress-free. He was always quick to respond to my questions, kept me updated at every step, and made sure everything was clear and straightforward. Thanks to Sovan’s support, moving into my new flat was an easy and pleasant experience. I’d definitely recommend him and Leaders to anyone looking to rent in the area!

Endika · 16 October 2025

★★★★★ 5/5

Google

Anyone who needs help with moving/letting I can’t recommend Sarah enough! I unfortunately had my tenancy ended due to a house fire and needed to find somewhere fast. Before I had even stepped through the door Sarah was on the case and had found a property for me to look at. She was very punctual when viewing the property and answered all my questions and was sure to get me the best result. I would honestly say she did everything she could to help ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Wayne · 22 January 2024

★★★★★ 5/5

Google

I recently sold my property through Leaders, and I couldn’t be more impressed with their service. The team, especially James, handled everything with exceptional professionalism and efficiency, resulting in a remarkably quick sale. James was proactive, communicative, and made the entire process seamless. I highly recommend Leaders to anyone looking for a reliable and professional estate agent. Thank you for an outstanding experience!

Nadeem · 16 October 2025

★★★★★ 5/5

Google

This review is focussed on James Korol​, who was very helpful and proactive. We had moved home and a few weeks later our new mobile got wrongly delivered to our old home ! I spoke to James who readily appreciated the situation and arranged access for my friend to collect the parcel very quickly. This no-nonse, can help help where I can attitude is a bit rare these days for that James deserves much than 5 stars. Thanks James !

Sandeep · 21 June 2023

★★★★★ 5/5

Google

I would highly recommend Mollie Browning from the property management team. We had many issues with our rented flat after we moved in due to old windows, not enough ventilation, and overall poor damp proofing in the building. There were delays to rectify these issues due to peak covid times. However, as soon as Mollie was assigned as our property manager she went above and beyond to ensure all issues were rectified as soon as possible. After all the issues were taken care of we spent the most comfortable and pleasant year in our flat.

Ruhma · 21 June 2023

★★★★★ 5/5

Google

I am thrilled to provide a glowing 5-star review for Adam at Leaders Woking for his exceptional service during our recent move. Adam was an absolute pleasure to work with and made our move fast and efficient from start to finish. From the very beginning, Adam showed a high level of professionalism and expertise. He was always quick to respond to any questions or concerns we had, and he went above and beyond to ensure that our move was as smooth as possible. His attention to detail and thoroughness throughout the entire process was truly impressive. Overall, I cannot recommend Adam at Leaders Woking highly enough. His exceptional service, attention to detail, and commitment to ensuring a smooth and stress-free move make him a true asset to the company. If you're in need of a reliable and efficient moving professional, look no further than Adam at Leaders Woking.

Ellie · 21 June 2023

★★★★★ 5/5

Google

Many thanks for the assistance from Lauren Nield. There was a report of a water leak at the buy-to let property while we were away on holiday. Lauren agreed to contact the contractor to have the problem resolved.

Daryl · 10 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Sovan Rai to find a new rental property, and I couldn't be happier with the service I received. From our initial consultation to showing the property, Sovan was professional, responsive, and always willing to go the extra mile. I was particularly impressed with his knowledge of the local market. He took the time to understand my needs and preferences, and then showed me a lovely property that was a perfect fit. He was even elated to deliver me the good news when my offer was accepted by the landlord. He was also very helpful in negotiating the terms of the lease and ensuring that everything was in order before I move in. Thanks to Sovan’s hard work and dedication, I was able to find the perfect rental property in a timely and stress-free manner. I would highly recommend him to anyone looking for a top-notch letting agent.

Froilan · 2 January 2025

★★★★★ 5/5

Google

I took back my property to live in there myself and have to say Leaders were very helpful. Especially Austyn Green, senior property Manager, always helped out very quickly. Great work. I am very happy with the services of County Property. I got to know them 10 years ago and worked together with them on various ocasions and issues. Always everybody very helpful. If i do further business i will surely try to work with them.

Franz · 21 June 2023

★★★★★ 5/5

Google

I would highly recommend Larissa Hall Property manager for my home. Ever since I moved into my new home and had a few issues to fix and sort out. Larissa has been brilliant and very helpful in sorting the issues out fairly quickly and also listening to my issues and being patient with me. Thank you so much Larissa for always being there when I needed help with my property. Leaders are truly amazing estate agents.

Mina · 21 June 2023

★★★★★ 5/5

Google

It was really amazing to be attended by these people. Very professional and really helpful. They have affordable rates and able to negotiate to suit your situation. Sovan Rai very amazing person who knows customer service.Sovan Rai was able to take me through the whole process without rushing until the process was done. Keep it Sovan Rai with good work.

Vinace · 11 July 2025

★★★★★ 5/5

Google

Good Morning, I just wanted to write and say how great and professional Kate was during the process of me moving down from Scotland to Woking. Due to busy times where there wasn't much around the area Kate got in contact with my current property and manged to get a deal for me which was great not only for value but also how beautiful it is and also local to my current job which means I don't need to take transport anytime soon. Once again I would like to thank Kate for making this easy and being so great. Best Ayoub NadjiPositiveResponsiveness, Quality, Professionalism, Value

Ayoub · 21 June 2022

★★★★★ 5/5

Google

I originally rented a property through Leaders 4 years ago, and the experience was perfectly fine. Original review further below I'm Updating this review because I maintained their contact details and recently had a call to make use of them. A friend of mine is moving to the UK from another country and I wanted to get advice on what documentation they would need to provide when they started renting. I spoke to James McCloud who provided me with some gov.uk links which answered the question aptly and that I was able to pass on to my friend, giving them added confidence ahead of their move. There was no sale in it, just valuable consultancy showing they care about the integrity of their industry. Mint Overall, very positive experience. I recently started a tenancy with a Leaders managed property and throughout the process their team were helpful and informative. Communication was generally responded to quickly and accurately, which gave me confidence.

Richard · 21 June 2022

★★★★★ 5/5

Google

James McCloud from Leaders Woking was an absolute delight to work with. He helped us shortlist the right property basis our requirement and closed the deal with the Landlord in a matter of few days. He went the extra mile for us to complete paperwork which would have otherwise delayed our move in date. Cannot recommend him enough. If you are lucky enough to get him as your agent, be assured you are in the right pair of hands. Overall our transition to the new flat has been very comfortable and we are very satisfied with Leaders services. Our property manager Katie Elsdon has been very quick with communication + prompt in addressing any concerns.

Irfan · 21 June 2022

★★★★★ 5/5

Google

We would not hesitate to recommend Sovan Rai at Leaders in Woking. He took the time to understand our particular situation and gave us efficient guidance to complete our rental application successfully. He was incredibly communicative. He promptly answered calls and emails, keeping us informed about every development through the rental application process. He demonstrated the ability to manage the intricacies we were dealing with and offers his clients a seamless experience.

Laetitia · 26 December 2024

★★★★★ 5/5

Google

5 Star rating for Coral in the woking branch for dealing with a range of issues and requests quickly and professionally. Thank you - very reassuring when we are overseas and trusting Leaders to manage our property. Not sure how to add another review, but I would like to give Mollie Browning a 5 star rating too. Mollie has been fantastic - prompt, resourceful and patient! Thanks Mollie

Mike · 21 June 2023

★★★★★ 1/5

Google

I rented with this company for five years, always paying on time, and expected a straightforward move-out process. Instead, I was hit with unreasonable charges: £100 to remove two small wooden boxes the new tenants said I could leave that I could have taken to recycling centre for free, plus additional, questionable cleaning fees. It feels like they will look for any excuse to take your deposit, no matter how minor or unfair. After years of being a responsible tenant and them threatening to evict me because the admin system made a mistake, I was shocked at how aggressively they handled the move out and the wrongful eviction. If you value your security deposit and your sanity, think twice before renting here.

Marie · 16 February 2026

★★★★★ 1/5

Google

I am extremely disappointed with the level of service provided by Leaders. The lack of professionalism is shocking. The property manager does not respond to emails at all, I have sent several messages to the agency and have never received a single reply. When calling to report an issue, staff are unhelpful and, on more than one occasion, have simply hung up the phone. Property inspections are handled just as poorly. Visits are announced only an hour in advance, which is completely unreasonable and shows no respect for tenants’ time or privacy. What is most frustrating is that this agency seems far more efficient at sending threatening emails referring to potential legal consequences than at actually processing payments correctly or providing basic customer service. I would strongly advise avoiding this agency. The people working here appear to have no understanding of customer care or professional standards. Avoid at all costs.

Loko · 16 February 2026

★★★★★ 5/5

Google

Currently residing in a property where I'm renting and working with Larissa Hall Marla has been an absolute joy to work with as she goes above and beyond towards delivering a very supportive amazing help towards resolving any issues I've had or currently facing and ensures she gets it resolved pronto. She always ensures to communicate quickly and efficiently to updating me with any resolutions and does this in a very professional manner.

Umer · 3 November 2024

★★★★★ 5/5

Google

I have been impressed by the courteous, efficient, supportive, transparent and professional service provided by the Leaders Woking Lettings team regarding my recent move. It has been an absolute pleasure to deal with James McCloud, from the initial determination of my letting requirements, through to completion of my move to exactly the flat I required - he has been accessible throughout and gone out of his way to provide feedback, reassurance, clarification and to progress solutions and deliverables. The Leaders Lettings system is most comprehensive, and has exceeded my expectations. I highly recommend Leaders, and most especially James - I shan't hesitate to refer them to anyone looking for Letting assistance. Thank you, James!PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 24 August 2021

★★★★★ 1/5

Google

PLEASE READ. One difficulty for renters is that if you find a property you like, you don't have any choice in the Estate Agents who manage the property. Should you be able to choose your Estate Agents, I recommend that you do not choose Leaders. We moved into our rented flat in January 2021. Here is a summary of my experience with Leaders from January 2021 to March 2021.: - Rental Contract before moving- Leaders were slow, unresponsive and failed to provide accurate feedback to our queries prior to moving into the property. Queries such as; what would be included in the property / who the utilities provider is / details needed for a contents insurance quotation / how we get hold of the parking permit. - Leaders opted us in for a no deposit option even though we confirmed that we had our full deposit ready. They sent us a contract with a payment scheme for those renting without a deposit paid in advance and I had to chase for this to be changed. When I spoke to Leaders, they tried to convince me to take the no deposit option even though I had said several times that we had the deposit already and did not want to pay the additional charges for the no deposit option. - Moving in - I chased and chased for a time to collect keys - drove 4.5 hours to the property with all of my possessions and called Leaders at various points on my drive to confirm my ETA. There was nowhere to wait other than my car given it was lockdown and it took 5 hours for Leaders to confirm when I could pick up the keys on the day our tenancy started. - The hot water was hit-and-miss when we moved in and then went off altogether 3 days after we moved in. Leaders sent the Engineer to the wrong flat. We went without hot water for 48 hours before an Engineer arrived who put the system on 'boost mode' and told us they would return in one week and that the boost mode was a temporary fix and not longterm as it consumes more energy. We chased Leaders who said they had no record of this visit and would arrange for someone else to come out. They came on 20th Feb when we reported the issue on 19th Jan. - Professional Clean - the property was NOT clean. Dust everywhere, shower gel residue in the shower, hairs in the drains, food still in the fridge, carpets not hoovered, floor not clean. Especially poor given the need for additional cleanliness and after Leaders claimed that the property was professionally deep cleaned two days before moving in. - Utilities - Leader said they would send our details and meter readings to the utilities provider. I chased this from 4th January and I am still chasing Leaders TODAY. We had letters from Eon to the old tenant (which we didn't open) and so I contacted them myself and set up an account 6 weeks after Leaders committed to doing this on our behalf. I chased for meter readings continuously and then they provided the wrong readings! Current update - March 9th - we still have no parking permit, Leaders apologised that the property was not cleaned but did not offer to clean it and they have not changed the inventory report which stated a professional clean had taken place, Leaders apologised for providing inaccurate meter readings and they have kept the videos I sent to them when I moved in and found the property to be unclean on their records. Who knows what will happen when we want to move out? Apologies for the long review - we experienced the same lack of accountability and response from four different employees at Leaders Woking - a Senior Negotiator and three different Property Managers. Very poor.NegativeResponsiveness, Professionalism

Olivia · 21 June 2021

★★★★★ 5/5

Google

Kate Ostinelli has come up trumps again. We have been clients of Leaders for many years, and Kate is without doubt the best lettings negotiator we have ever encountered, she is consistently able to match renters to properties quickly, and at a fair price for all. The tenants clearly think she has got it right, for they often stay for years, and we know she has it right. Kate has for many years been the main reason why we have remained with Leaders, what an asset to the company.PositiveResponsiveness, Professionalism

Graham · 21 June 2021

★★★★★ 5/5

Google

Thorough, informed and positive experience. Secured another corporate property through James McCloud, a credit to the business. James was informative, polite and professional throughout and went the extra mile to ensure a smooth transaction. The Welcome Boxes for new tenants are a lovely new touch for the business and I hope they long continue. Additionally, I'd like to thank Senior Branch Manager Louise for her professionalism and support in the management of tenancies and continuing to deliver a great customer experience.

Jennyannne · 21 June 2021