Trusted Agent profile Β· Woking
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408 reviews across 1 platform
Surrey House, 46, Commercial Way, Woking, GU21 6HW
Leaders Lettings's office in Woking, at Surrey House, is rated 4.3 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleI have been extremely pleased with the property manager Katy Elsdon at the Woking office. Today she sorted out a billing problem and last week rung me about renewing smoke alarms. Last year she arranged quotes for a new bathroom in one of my properties. In all excellent service. π Thank you
5/5
GoogleJames McC has been very responsive, efficient and helpful with the move in to our rented house. I would like to thank him for being very friendly and for helping us with ensuring we could secure the property. Thanks JamesPositiveResponsiveness, Professionalism
Hello Emma Holmes Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleSam was excellent in her service giving me thorough, unbiased, prompt feedback after all her visits to the property I rented out through Leaders. Am a very satisfied ex-Tenant!
2/5
GoogleYou'll notice all the five stars reviews are from people selling or renting their own properties. Rent a property from them is a very different story. They sign you up to the worlds most expensive utility supplier with NO mention of this at any stage. Previously paying Β£67 a month for gas and electric and am now paying Β£150-Β£200. Clearly being paid a commission to get people onto this. Only get back to you if they're chasing you for payment of if its in their interests. High fees for "admin" charges for simple tasks.
1/5
GoogleIf you want your unrecieved rent chased up by your "management company" (leaders) it might be once or twice a week with no real urgency. If you have issues with receiving payment leaders might get back to you if they have time. The worst service I have ever received... It's more like working with a start up company. The communication is poor and border line non existent. They do not make you feel at ease or like you are a partner's. I actually pay for this head ache. Even if THEY PAY YOU to manage your property don't do it. That's how bad it is. So disappointed
5/5
GoogleIβve worked with the team at County then Leaders as a landlord and seller and have always had very good service and results. I would specifically called out my Property Manager Jane De Boer, who has always been very responsive, super-helpful, highly professional and thorough, a really terrific and nice person to deal with. In addition James Guyton and Nadia Carri on the sales side have been extremely good, Iβve known James for over 4 years now and his manner, knowledge and pace are to be admired. I sometimes get the impression the team are a little swamped with work and whilst thatβs not a criticism itβs probably something that the company should manage carefully in the future to ensure continued strong service. As a landlord great service to both myself and my tenants is what I look for in making a choice of lettings agents.
5/5
GoogleMost wonderful letting agency ever! So so helpful. Lady in front desk, Kirsty was more than happy to go the extra mile to find something suitable for me and my family! Highly recommended
1/5
GoogleNever helpfully moved into my property had problems straight away the house then started growing mould and they didnβt want to help awful experience would never use them again
5/5
GoogleDear Leaders I am really happy with your services to offer this property to live in this β¦
5/5
GoogleIt was so great to have Annabel Ridpath to be my property agent. She followed every single email that I sent it to her and gave me a useful information to solve the problem. I am very appreciate her hardworking and patience to listen my needs and wants. Highly recommend her βAnnabel Ridpathβ.
1/5
GoogleGazumped! Extreme dissapointment, both at losing the property and the handling by the estate agent. I was gazumped on my dream apartment. The estate agent 'chose' not to inform me for 10-11 critical days whilst the gazumpers offer was being researched for validity. Thus, effectively keeping me as a reserve buyer on a property that I understood myself to be the primary buyer for. This information was consciously and cynically withheld as I had several contacts with the agent throughout this time. Not only did I lose this property but my second choice property was taken off the market during this time. Buyer beware applies more than ever with this agent
5/5
GoogleI used County Property to sell my property in Woking after choosing them over an online agent. I am so glad I made the choice to go with CPM - they were so professional, had unrivalled area experience and really went out of their way when dealing with my difficult tenant when it came to arranging viewings and other matters. The property was sold by the 3rd viewing and they kept me updated and kept the pressure on the solicitors to move the sale along throughout. Highly recommend!
5/5
GoogleI have used County Property Management both as the managing agents for the letting of property and also for the sale of apartments. In each case they have shown a high degree of professionalism together with strong customer and market awareness. It is difficult to single out any one of the team at County for special praise but I have had most contact with James Guyton, Lettings and Sales Manager . He gives freely of his time and advice yet is willing to listen to customer views and I am sure his very enthusiasm is a strong contributor to his, and County's, success.
5/5
GoogleLarissa @ Leaders Woking provided an excellent service in the absence of my usual property manager. She was proactive in contacting a tenant and clarified a potential maintenance issue which was of great help and saved unnecessary expense. Full marks Larissa and many thanks.
1/5
GoogleI would highly recommend that tenants and landlords do not use this company and I have said the same to other people who have moved into the area. They failed to provide evidence of cleaning at the start of the tenancy despite my relocation company demanding this on several occasions and yet when it came to moving out, the invoice appears like magic. What I did find interesting was the handwritten invoice from a company called 'You've been cleaned' which was charging for a deep clean which included the dishwasher and cooker hood. The property had neither of these appliances. Needless to say I would avoid that cleaning company also if they do indeed exist. I appealed to the TDS and glad to say that I was not liable for the full bill in the end - always appeal against them, your instinct as far as these guys will be correct. They are not better than you despite how they will make you feel. They are only a small letting agency trying to make money and part of the larger Leaders Group. In addition, whilst I had given notice on the property I never heard from them at all in regard to viewings. To my surprise one day I was stepping out of the shower when one of their less than professional representatives dressed in a full fur coat appeared in my hall with a viewer. When I questioned her she said permission was granted and in fact viewings had been taking place prior and for that full morning. When I challenged her and in fact stated that I was the tenant, needless to say she had nothing to say and left with her tail between her legs. I felt sorry for the viewer but hopefully this made him realise the lack of integrity and respect that CPM show their tenants. I still have very fond memories of the flat, just not the stress that this company caused.
1/5
GoogleA nightmare. We are renting a house that is managed by Leaders and after three months we are still waiting for repairs to be done. The maintenance of the house has not been done, including a leaking pipe that is damaging the living room ceiling. Totally unprofessional.
Hi Zaida, we are sorry to hear you have had negative experience with our Woking branch. We have been in touch with the branch manager who has informed us that they are aware of the issues and are working with the landlord to resolve them. If you would like to discuss anything further please don't hesitate to contact the branch directly or email customerservice@leaders.co.uk
5/5
GoogleWe have been in the safe hands of letting negotiator Kate Ostinelli at Leaders Woking for a number of tenancy changes over the years. She is always positive, professional and a pleasure to do business with.
Hello Caroline Hart Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleHeather from Woking branch was very helpful in dealing with a tough situation in my tenancy. She dealt things in a very professional manner and I appreciate her supportPositiveProfessionalism
Dear Gokulakrishnan Jegadeesan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA great time with Sovan while viewing the property, and it was nice .
5/5
GoogleGood viewing with the representative, Sovan showed and explained everything. Happy with everything.
5/5
GoogleLeaders has been managing our property for many years and we have always found them very helpful, friendly and efficient. We would like to emphasis in particular the efficient and very helpful work of Samantha Strong, our property manager.
1/5
GoogleVery disappointing experience with apartment parking slot. No effort was done to help with parking management company.
Dear Ahmed Yousef, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleBad service waited for 30 minutes no one turned up or call for apologies for running late or anything. Leaders just don't care be careful if you looking to tenent or looking to sell your home don't go for leaders.
Hi Arpit, thank you for your comments about your recent experience with us. We are very sorry to hear of the negative experience that you have had with the team at Woking. I have had the opportunity to discuss your issues directly with the branch. Lara who was the member of staff that the viewing was assigned to has advised me that she did attempt to call you from her personal mobile a number of times prior to the viewing to advise that viewings were running late due to a staffing issue at the office; I have been able to evidence a picture of the call log. Lara has mentioned that you did not answer any calls or call back the office so assumed you had not arrived for the viewing. If calls made by the branch had been answered or returned by yourself then this would have helped prevent this situation transpiring but I do recognise that the incorrect assumption made by the branch has also contributed towards this and so I would like to offer my sincere apologies that no one from the branch turned up to conduct your viewing as I can understand why this would cause disappointment. The team would really like the chance to attempt to make this up to you and turn your experience with Leaders into a more positive one as I can see that Lara from the branch has already emailed you about this. If you are willing to give us another chance, please contact the branch as they are eager to assist you in your property search. Once again I would like to offer my apologies for any disappointment caused but thank you for bringing this to our attention. Kind Regards, Leaders
5/5
GoogleWas a pleasure dealing with Sovan Rai huge thank you to him!
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
