Trusted Agent profile · Woking
★★★★★
408 reviews across 1 platform
Surrey House, 46, Commercial Way, Woking, GU21 6HW
Leaders Lettings's office in Woking, at Surrey House, is rated 4.3 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleA huge thank you for Kate O from Leaders Woking branch who did everything to help us with our new property!PositiveResponsiveness, Quality, Professionalism
Hi Costel Botezatu, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Woking branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI'm a landlord and have been letting through Leaders for more than 16 years. Katy Elsden looks after my properties and tenants perfectly.
Hello Leslie Smith Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThe guys at County Property Management Woking have been fantastic in helping us with our purchase. When we had a deadline to complete they ensured the sellers solicitors were dealing with all processes in a timely manner and informing us of progress on a daily basis. Jack Walton and James Guyton managed our purchase and process from start to finish and were both outstanding!
5/5
GoogleI am honestly happy with leaders woking, Sarah in particular has been amazing. She made the viewing seemless and helped us all the way through. Thank you Leaders woking.
5/5
GoogleAbsolute pleasure doing business. Very efficient and lovely staff. Thanks for finding me my home.PositiveProfessionalism
Dear Juan We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleWe have pleasure to meet James Mccloud fot the 3 time as a property inspector. Just can say LEADERS!!!!YOU HAVE TO BE PROUD THAT YOU HAVE THIS PERSON WORKING WITH YOU. It is always pleasure to see him, to have a cup of coffee and to have a great time talking, received many usefull information. Hope will see him again.
5/5
GoogleExcellent service from Adam
Dear Felix Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery Good. The best.
Dear Romualdo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Google1 STAR IS TO MUCH! What a pile of cr** this company is, absolutely shocking service for a landlord biggest waste of time and money. Don't go here !!
Hi there, we're sorry to hear you've had a bad experience. We'd really like to look into the issues that you have had. Can you please email your name and the property details to customerservice@leaders.co.uk so that we can pass it on to the branch to investigate? Many thanks.
5/5
GoogleLarissa Hall in the Woking office was efficient and quick to respond.
4/5
GoogleLeaders have done a good job in managing me rental. Early notification my renewal is coming up and good information on what I have to do. Very satisfied.
Hi Fiona, thank you so much for your kind review. We strive to provide the best customer service so we are really pleased that you have been satisfied with our service.
5/5
GoogleThe company is the best. I recomand Sarah Staniford because She realy are doing a good job. All the best for her.
5/5
GoogleKate Ostinelli from Leaders Woking has helped me to get the dream home. Fabulous experience with Leaders Woking.
Hi Sanjo, thanks for your praise and kind comments about Kate at our Leaders Woking branch. Your feedback is appreciated. Kind regards Customer Care Team
5/5
GoogleI have been renting through Leaders Woking branch for over 2 years now and they have always been friendly and helpful. My recent experience with my property agent Sam, was super efficient where she arranged a spare set of keys and FOB for my apartment. I am extremely happy with their service and highly recommend them.
5/5
GoogleStaff is super nice and helpful. Sorted out every questions that I have. Recommend.
5/5
GoogleI rent a flat and they’re very helpful and friendly.They have very nice staff like Lara and Josh.I’m very happy with this agency.
Hi Emilia, we are so happy to read such a great review about the team at Leaders Woking. I am delighted that the team have been so helpful and friendly throughout your experience and I hope that moving forward we can continue to provide such a high level of service. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleVery pleased with service Larissa has provided recently when dealing with my issues as a Landlord.PositiveResponsiveness
Hi Matthew, we are very happy to have provided you with such a positive experience! It was great to hear that Larissa was able to assist you capably with your queries. Thank you Customer Relations Team
5/5
GoogleI have used leaders for lettings and sales over the last three years. Consistently impressed with levels of professionalism, enthusiasm and organisation.
Hi Tim we are so delighted to read of your positive experience with the team at Leaders in Woking. I am so pleased to read of the levels of professionalism, enthusiasm and organisation that the teams have been able to deliver in their service. Thank you for taking the time to provide us with your review. King Regards Joe Gilliland Customer Care Manager
5/5
GoogleDear Josh - You have understood my requirement and kept things very transparent from the beginning. I really appreciate your commitment to the job and i have noticed in few occasions you have gone beyond the call of duty to help. Was great working with you and thank you to Leaders.
2/5
GoogleAstonoshing and exploitative agency fees. Don't expect your deposit back in full. And don't expect to get your money's worth.
Hi Aglae, We are saddened to read of the negative experience you have had with the Leaders team in Woking. Here at Leaders we are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark, Safe Agent and also The Property Ombudsman. We are very sorry to read that you feel the fee’s for Tenants are expensive and exploitive however we are a clear and transparent agent that do not add fees later on down the line of any tenancy. In regards to your points raised in relation to the deposit Leaders hold the deposit as Stakeholder for the duration of the Tenancy as instructed to by the Landlord, due to our position as Stakeholder this means the deposit cannot be released without the written consent of both Tenant and Landlord. From locating your Tenancy on our system I can see there were proposed deductions that were put forward to the deposit for end of tenancy cleaning and several items noted within the check-out report. I feel it important to advise you that Leaders put forward these deductions on behalf of the Landlord as we are instructed by them to do so although it can be evidenced these were agreed to and so the deposit was released. If you did not wish to agree to the deposit deductions then you would have been able to raise a dispute with the Tenancy Deposit Scheme (TDS) using the details on your Tenancy Deposit Protection Certificate, if a dispute was raised with the TDS they would then have impartially adjudicated over the release of the deposit. When taking into account my points raised above I can empathise with you as I recognise what a stressful process negotiating a deposit can be especially if initially you do not agree with the deductions put forward. From my review I do not believe the team at Leaders have acted incorrectly however I would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleWe recently used County Property Management for our sale and purchase of houses. They were a brilliant estate agent who were professional, friendly and extremely helpful throughout the process. James, Jack and Alex ensured the entire transaction ran smoothly. We'd highly recommend them and will be using their services again in the future.
5/5
GoogleI rented an apartment in Woking via County Properties and the experience and service were both first class. More recently I also bought an apartment via County Properties (Jack Walton) and, once again, their service was excellent. When I come to sell I will use County Properties; I recommend them without hesitation.
5/5
GoogleVery good expereince so far with Leaders. Specially with Larissa.. i m getting quick reponses and almost everything i need to know. Definitely 5***** for her.
1/5
GoogleServices are very bad. It took them two months to fix a toilet. If you wish to rent, I don't recommend them.
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
