5/5
GoogleLouise has been very helpful throughout the process, we move in later this month.
Trusted Agent profile Β· Woking
Leaders Lettings Woking reviews
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408 reviews across 1 platform
Surrey House, 46, Commercial Way, Woking, GU21 6HW
Leaders Lettings's office in Woking, at Surrey House, is rated 4.3 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.3.
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Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Google5/5
GoogleI have been dealing with a lady called Katie Verrall she has been extremely helpful in the situation Iβve had at my home.Katie has handled everything with great professionalism and confidence on getting things sorted during these tough times with COVID-19 definitely a member of staff that deserves 5 starsPositiveQuality
Agent replied Β· 20 June 2024
Hi Baker10 Baker10, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLeaders sold our house. They achieved asking price and managed the sale effectively and efficiently. Nadia in the office is calm professional and always willing to help. Thank you to the whole Leaders Woking team but especially Nadia for their fantastic service
5/5
GoogleLarissa has been very nice and helpful, 5/5 good stuff π β¦
5/5
GoogleHands down the best real estate agents I have dealt with so far. Big shout-out goes to James McCloud who helped us so much. He was so kind, responsive, professional, polite and HELPFUL. Thank you so much for your dedication and hard work! :)PositiveResponsiveness, Quality, Professionalism, Value
Agent replied Β· 20 June 2024
Dear Riccardo Catanese, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleVery bad, no support, now changed to another Estate Agent. List a set of keys, argued they did not gave them, then gave me them after the Tenant moved out, 3 sets in total. Paid for checkout but they did not do it. Please do not use this Company absolute nightmare
Agent replied Β· 20 June 2024
Hi Roaslind, weβre really sorry to read of the issues youβve had throughout your experience with us, we can see that in the past you left a 5* review so of course are disappointed that your experience has changed so drastically since this. We'd really like to discuss this with you so we can investigate your issues further and see if there is anyway we can resolve them. If you are willing to do so then please reach out to us at customerservice@leaders.co.uk or write to us 01344758596. Kind Regards, Leaders
1/5
GoogleBooked in for a viewing days ago and get informed that someone else will now be joining. They try move me out of my agreed slot to shove someone else in. That's not a great start to my customer experience of this agency. Sort out your internal conflict among your agents.
Agent replied Β· 20 June 2024
Hi Nick, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Woking office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
5/5
GoogleSarah Staniford handled all my queries with great attitude, and was exceptional in the whole process. It took 7 days from viewing to move in date due to her expertise and I really appreciate all the hard work that has gone into this!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied Β· 20 June 2024
Hi Hatchet26 Twitch, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThese guys are awesome. James Guyton is super-prompt at replying to all my random email queries :) and the property management team are also extremely efficient and proactive when dealing with any issues with my rental apartment. Highly recommended!
5/5
GoogleI would highly recommend Leaders, everyone I spoke to was friendly and helpful, excellent customer service from start to finish! In particular the sales progression team, thank you very much Pete and the team!
5/5
GoogleI have been very pleased with Leaders since they took over management of the flat I rent. Owen Williams acted very promptly to get a couple of things I needed fixed. Highly recommended. Thank you Owen.
5/5
GoogleI am very much satisfied with the assistance provided by Ms. Kate Ostinelli who has been very kind and responsive and helpful in helping me to select a good home for an affordable price and making the process quick and easy. Thanks Ms. Kate.PositiveResponsiveness, Professionalism
Agent replied Β· 20 June 2024
Hi Gopinath Kalaiarasan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery professional letting agent, they communicate important information with the tenant swiftly. Luisa, property manager in charge of my property, was responsive and easy to communicate which makes the whole process with confidence and transparent. Five stars!
5/5
GoogleJust moved into my new home through Leaders. Thank you Sarah for the great customer service experience. She was extremely professional, friendly and helpful from start to finish. I highly recommend this agency.
5/5
GoogleMy husband and myself had an amazing agent Adams Tuzgani-Idrissi who made the process simpler. He was willing to give an update whenever we reach out to him.
Agent replied Β· 20 June 2024
Dear Ohenewaah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcelent and well organised estate agency. Found a lovely apartment with amazing help from Sovan. Very friendly and personable. Thank you soo much!
5/5
GoogleHad a good letting experience with this agency. James McCloud made the letting process smooth for us with quick response time and answered all our queries professionally!
Agent replied Β· 20 June 2024
Thank you so much for taking the time to write this review for James, it is a pleasure to read that you had such a positive experience.
5/5
GoogleA very professional service. Lara was extremely efficient and dealt with all queries without any delay. Form filling was made very easy - what is normally a relatively painful process has been made very simple.
5/5
GoogleExcellent, professional service from Leaders, Woking. Sarah, in particular, worked very hard to tie up loose ends and keep everything on track. Always with a friendly smile and helpful responses. Would highly recommend. Thank you !PositiveResponsiveness, Professionalism
Agent replied Β· 20 June 2024
Hi Natalie, thank you so much for your positive comments about Sarah and the team at Leaders Estate Agents Woking! Kind regards Customer Care Team
5/5
GoogleThe best estate agent i had met. This is the first time i rent a house in UK. Kate Ostinelli help me a lot during the process. She is nice and responsive.she also gave me advice when i chose this property.PositiveResponsiveness, Quality, Professionalism
Agent replied Β· 20 June 2024
Dear ζ倩ι³, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe had rented the flat via Leaders for 4 years, they really made our lives easier. Special thanks to Samantha and James, nice customer experience, they were friendly and very helpful.
5/5
GoogleKate dealt with our whole moving process amazingly. She was really responsive and went out of her way to help many times. We definitely wouldn't have our house without her help! Would definitely recommend Leaders Woking.
Agent replied Β· 20 June 2024
Dear Kirsty Bates, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleIt was my first time using an agent to find a property for me so was a bit hesitant at first however the guys in leaders were fantastic, they were clear and concise on the whole process and basically held my hand the entire way, I would definitely use them again.
Agent replied Β· 20 June 2024
Hi Sam, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and would use us again. We'll be sure to pass on your kind words.
5/5
GoogleJames helped us to move in a short time frame to a lovely rental property and has been very helpful since we moved in too
Agent replied Β· 20 June 2024
Thank you so much for taking the time to leave such a positive review, it is so nice to read that you are happy in your new home and that you have received a good service from James.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
