Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad, no support, now changed to another Estate Agent. List a set of keys, argued they did not gave them, then gave me them after the Tenant moved out, 3 sets in total. Paid for checkout but they did not do it. Please do not use this Company absolute nightmare
Rosalind · 15 December 2019
Agent replied
Hi Roaslind, we’re really sorry to read of the issues you’ve had throughout your experience with us, we can see that in the past you left a 5* review so of course are disappointed that your experience has changed so drastically since this. We'd really like to discuss this with you so we can investigate your issues further and see if there is anyway we can resolve them. If you are willing to do so then please reach out to us at customerservice@leaders.co.uk or write to us 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleVery professional letting agent, they communicate important information with the tenant swiftly. Luisa, property manager in charge of my property, was responsive and easy to communicate which makes the whole process with confidence and transparent. Five stars!
Fumi · 17 October 2024
★★★★★ 5/5
GoogleI am very much satisfied with the assistance provided by Ms. Kate Ostinelli who has been very kind and responsive and helpful in helping me to select a good home for an affordable price and making the process quick and easy.
Thanks Ms. Kate.PositiveResponsiveness, Professionalism
Gopinath · 22 June 2021
Agent replied · 21 June 2024
Hi Gopinath Kalaiarasan,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleA very professional service. Lara was extremely efficient and dealt with all queries without any delay. Form filling was made very easy - what is normally a relatively painful process has been made very simple.
Cara · 28 July 2019
★★★★★ 5/5
GoogleSarah Staniford handled all my queries with great attitude, and was exceptional in the whole process. It took 7 days from viewing to move in date due to her expertise and I really appreciate all the hard work that has gone into this!PositiveResponsiveness, Quality, Professionalism, Value
Liam · 11 January 2021
Agent replied · 22 March 2024
Hi Hatchet26 Twitch,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleThe best estate agent i had met. This is the first time i rent a house in UK. Kate Ostinelli help me a lot during the process. She is nice and responsive.she also gave me advice when i chose this property.PositiveResponsiveness, Quality, Professionalism
朗天陳 · 22 June 2021
Agent replied · 21 June 2024
Dear 朗天陳,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleMost wonderful letting agency ever! So so helpful. Lady in front desk, Kirsty was more than happy to go the extra mile to find something suitable for me and my family! Highly recommended
Dean · 28 July 2019
★★★★★ 5/5
GoogleI used County Property to sell my property in Woking after choosing them over an online agent. I am so glad I made the choice to go with CPM - they were so professional, had unrivalled area experience and really went out of their way when dealing with my difficult tenant when it came to arranging viewings and other matters. The property was sold by the 3rd viewing and they kept me updated and kept the pressure on the solicitors to move the sale along throughout. Highly recommend!
Claire · 28 July 2019
★★★★★ 5/5
GoogleI have used County Property Management both as the managing agents for the letting of property and also for the sale of apartments. In each case they have shown a high degree of professionalism together with strong customer and market awareness. It is difficult to single out any one of the team at County for special praise but I have had most contact with James Guyton, Lettings and Sales Manager . He gives freely of his time and advice yet is willing to listen to customer views and I am sure his very enthusiasm is a strong contributor to his, and County's, success.
Ian · 28 July 2019
★★★★★ 2/5
GoogleYou'll notice all the five stars reviews are from people selling or renting their own properties. Rent a property from them is a very different story. They sign you up to the worlds most expensive utility supplier with NO mention of this at any stage. Previously paying £67 a month for gas and electric and am now paying £150-£200. Clearly being paid a commission to get people onto this. Only get back to you if they're chasing you for payment of if its in their interests. High fees for "admin" charges for simple tasks.
Tim · 28 July 2019
★★★★★ 5/5
GoogleIt was my first time using an agent to find a property for me so was a bit hesitant at first however the guys in leaders were fantastic, they were clear and concise on the whole process and basically held my hand the entire way, I would definitely use them again.
Sam · 3 November 2016
Agent replied
Hi Sam, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and would use us again. We'll be sure to pass on your kind words.
★★★★★ 5/5
GoogleJames McC has been very responsive, efficient and helpful with the move in to our rented house. I would like to thank him for being very friendly and for helping us with ensuring we could secure the property. Thanks JamesPositiveResponsiveness, Professionalism
Emma · 22 June 2021
Agent replied · 21 June 2024
Hello Emma Holmes
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI have been extremely pleased with the property manager Katy Elsdon at the Woking office. Today she sorted out a billing problem and last week rung me about renewing smoke alarms.
Last year she arranged quotes for a new bathroom in one of my properties. In all excellent service. 👌 Thank you
Peter · 7 October 2023
★★★★★ 5/5
GoogleSarah Staniford handled all my queries with great attitude, and was exceptional in the whole process. It took 7 days from viewing to move in date due to her expertise and I really appreciate all the hard work that has gone into this!
LDNUTD · 3 November 2020
Agent replied
Hi Hatchet26 Twitch,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleNever helpfully moved into my property had problems straight away the house then started growing mould and they didn’t want to help awful experience would never use them again
Alex · 26 November 2024
★★★★★ 1/5
GoogleIf you want your unrecieved rent chased up by your "management company" (leaders) it might be once or twice a week with no real urgency.
If you have issues with receiving payment leaders might get back to you if they have time. The worst service I have ever received... It's more like working with a start up company. The communication is poor and border line non existent. They do not make you feel at ease or like you are a partner's.
I actually pay for this head ache.
Even if THEY PAY YOU to manage your property don't do it. That's how bad it is. So disappointed
Krishan · 25 June 2018
★★★★★ 1/5
GoogleIf you want your unrecieved rent chased up by your "management company" (leaders) it might be once or twice a week with no real urgency.
If you have issues with receiving payment leaders might get back to you if they have time. The worst service I have ever received... It's more like working with a start up company. The communication is poor and border line non existent. They do not make you feel at ease or like you are a partner's.
I actually pay for this head ache.
Even if THEY PAY YOU to manage your property don't do it. That's how bad it is. So disappointed
Home · 16 October 2017
★★★★★ 1/5
GoogleGazumped! Extreme dissapointment, both at losing the property and the handling by the estate agent.
I was gazumped on my dream apartment. The estate agent 'chose' not to inform me for 10-11 critical days whilst the gazumpers offer was being researched for validity. Thus, effectively keeping me as a reserve buyer on a property that I understood myself to be the primary buyer for.
This information was consciously and cynically withheld as I had several contacts with the agent throughout this time.
Not only did I lose this property but my second choice property was taken off the market during this time.
Buyer beware applies more than ever with this agent
Stuart · 25 June 2017
★★★★★ 5/5
GoogleIt was so great to have Annabel Ridpath to be my property agent. She followed every single email that I sent it to her and gave me a useful information to solve the problem. I am very appreciate her hardworking and patience to listen my needs and wants. Highly recommend her “Annabel Ridpath”.
毛澤東 · 15 July 2023
★★★★★ 5/5
GoogleMy husband and myself had an amazing agent Adams Tuzgani-Idrissi who made the process simpler. He was willing to give an update whenever we reach out to him.
Ohenewaah · 26 November 2022
Agent replied · 24 June 2023
Dear Ohenewaah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a good letting experience with this agency. James McCloud made the letting process smooth for us with quick response time and answered all our queries professionally!
Rishan · 26 November 2022
Agent replied · 24 June 2023
Thank you so much for taking the time to write this review for James, it is a pleasure to read that you had such a positive experience.
★★★★★ 5/5
GoogleJames helped us to move in a short time frame to a lovely rental property and has been very helpful since we moved in too
Tom · 25 January 2023
Agent replied · 24 June 2023
Thank you so much for taking the time to leave such a positive review, it is so nice to read that you are happy in your new home and that you have received a good service from James.
★★★★★ 1/5
Googlevacated property on 15 July and as on 14 Sep, still no word on the deposit. No dispute, just that they can't be bothered saying anything about the deposit after multiple emails / phone calls. Apparently waiting indefinitely to hear back from the Landlord.
Raghunath · 3 November 2018
Agent replied
Hi Raghunath, thank you for your feedback. We consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into your concerns so I will be doing so in my capacity as Customer Care Manager for the Leaders Romans Group and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleHeather from Woking branch was very helpful in dealing with a tough situation in my tenancy. She dealt things in a very professional manner and I appreciate her supportPositiveProfessionalism
Gokulakrishnan · 22 June 2022
Agent replied · 21 June 2024
Dear Gokulakrishnan Jegadeesan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
