Trusted Agent profile · Woking · Surrey
★★★★★
304 reviews across 2 platforms
46 Commercial Way, Woking, Surrey, GU21 6HW
Part of County Property Management, see every office.
County Property Management's office in Woking, Surrey, at 46 Commercial Way, is rated 4.2 out of 5 across 304 reviews on two platforms, including 302 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
GoogleWas in an emergency situation due to the landlord ending a contract early when I had a holiday right around the corner. James and Annabel took care of us in that trying time, found us a new place quickly and helped ensure that the move was a smooth process despite the chaotic schedule we had. Very communicative throughout the whole ordeal and we've now comfortably settled into the new home. Thrilled with the service overall. - Luc
5/5
GoogleJames was very helpful with our move, thank you James!
Dear Matt, we are very happy that James was able to assist with your move and we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI recently just moved into a rented property through leaders woking.I had Adam looking after everything and he was so much help and made everything very easy for myself and my partner. He worked around our work schedules and was always understanding. Would definitely recommend.
Dear Shannon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am a landlord with a property in Sheerwater, Woking and Austyn Green at the Woking office has been supporting me every step of the way with a tricky tenancy expiration. He has been a great professional and keeping me up to date on all aspects.PositiveResponsiveness, Quality, Professionalism
Dear Mohammed, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would highly recommend anyone to use Mr Sovan Rai’s services he is very knowledgeable and always here to help me can't thank him enough.
5/5
GoogleWonderfully accommodating and informative, Sovan and all the staff were a great help and made the process move swiftly
5/5
GoogleThank you Bel Smith for everything you have done for us! Your great communication skills and customer service experience was very productive and successful. Highly recommended the agency, friendly and helpful staff. They will chase people until things get done!! Best of luck!
5/5
GoogleExperienced a professional and quick service in acquiring a new rental property. Worked closely with Sarah Staniford of the woking branch. Nothing was too much for her, attentative, professional and kept me up to speed at all times. A great asset to the company.PositiveResponsiveness, Quality, Professionalism, Value
Dear Manuela Matern, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleOverall experience is very bad the staff there behaves very badly and always try to extract money from tenant on the basis of small things .They make my life really hell for one year on the basis that I have not cleaned the property properly . I am planning to sue them in court for there wrong and intimidating behavior.
Hi Saurabh, we regret to hear that you’ve been displeased with your recent experience with us. We work hard to provide a fantastic experience to everyone and so its discouraging to hear that your dealings with us have been anything less than great. I’ve had the opportunity to speak to the property management team about your comments. We can appreciate why you may be dissatisfied due to the fact that proposed costings have been put forward at the end of the tenancy, it can be noted that these have been calculated from quotes obtained after comparing the inventory conducted at the beginning of the Tenancy with the check-out produced at the end of the tenancy; the report identified several items which were deemed to fall under the responsibility of yourself as a tenant. In our position as managing agent we put these forward on behalf of the Landlord as we are instructed by them to do so. If you disagree with the proposed costings that have been put forward you can refer the matter to arbitration. We would like to offer our apologies for the issues you’ve faced and that you feel the service you have received has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleHelpfulness, politeness, professionalism, honesty and transparency: all the qualities that a tenant is looking for in an estate agent. Unlike many agents out there (treating tenants like thieves and trying to rip them off for easy profit), this one's got them all! Thank you for all your help Sarah, Ashley, Stefanie and Jay - please keep up the good work and don't change!
Hi Loannis, many thanks for your feedback. We will be sure to pass on your kind words to the team.
5/5
GoogleWe are absolutely happy how Sarah Staniford handle the whole process, with love how she been absolutely patient!! Grateful she lead us into our first 1 bedroom flat!
5/5
GoogleRented a property through leaders Woking. They were very efficient in organising viewings, sorting paperwork and helping me with the move in. Kate looked after me throughout the process and made the move stress free. Would recommend them and Kate in particular, really knows her stuff and keeps you informed.PositiveResponsiveness, Quality, Professionalism
Hi Daniel, thank you so much for your positive feedback about Leaders in Woking. It was great to hear such great comments. Thank you from the Customer Relations Team
5/5
GoogleHi leaders, I am glad you have someone like Sarah Stanford in woking, she did a wonderful job for us, starting from the processing till we got an offer .. I and my family are using this medium to say a very big thanks to her … thanks for everything Sarah.. leaders are the best properties agency I have known
1/5
GoogleI'd you want to actually move do not go with this letting agency they don't take despoits you could be though middle of application with them and they just give it to someone else and leave you stranded at last minute absolutely awful service awful manager excusing her staff unusual behaviour
Dear Charlene We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have been dealing with a lady called Katie Verrall she has been extremely helpful in the situation I’ve had at my home.Katie has handled everything with great professionalism and confidence on getting things sorted during these tough times with COVID-19 definitely a member of staff that deserves 5 starsPositiveQuality
Hi Baker10 Baker10, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleExcellent customer service! I had the opportunity to meet James on my journey to find a new flat, he had an immediate response to all my queries, he guided me through the offering process and he really went the extra mile when explaining the steps and documentation to follow so I could rent the flat I liked. Thank you so much for all your great help!
5/5
GoogleThank you, Larissa Hall for her prompt and professional response regarding my concern. …
5/5
GoogleLouise has been very helpful throughout the process, we move in later this month.
5/5
GoogleI would highly recommend Larissa as a property manager. Larissa is always quick to pass on issues from tenants and deals with everything fast and efficiently.
5/5
GoogleLarissa has been very nice and helpful, 5/5 good stuff 👍 …
5/5
GoogleThese guys are awesome. James Guyton is super-prompt at replying to all my random email queries :) and the property management team are also extremely efficient and proactive when dealing with any issues with my rental apartment. Highly recommended!
5/5
GoogleHands down the best real estate agents I have dealt with so far. Big shout-out goes to James McCloud who helped us so much. He was so kind, responsive, professional, polite and HELPFUL. Thank you so much for your dedication and hard work! :)PositiveResponsiveness, Quality, Professionalism, Value
Dear Riccardo Catanese, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Woking. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleBooked in for a viewing days ago and get informed that someone else will now be joining. They try move me out of my agreed slot to shove someone else in. That's not a great start to my customer experience of this agency. Sort out your internal conflict among your agents.
Hi Nick, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Woking office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
1/5
GoogleBooked in for a viewing days ago and get informed that someone else will now be joining. They try move me out of my agreed slot to shove someone else in. That's not a great start to my customer experience of this agency. Sort out your internal conflict among your agents.
Hi Nick, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Woking office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
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