Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used Gatekeeper estate agents for the sale of my property , they were highly efficient and kept me informed of the position regarding all viewing and giving good feedback on them. They dealt with the sale in a professional manner and promptly liaising between the buyers and myself and the solicitors when necessary. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 21 June 2023
Agent replied · 20 June 2024
Hi Tim, thank you so much for your kind words, great to hear that the service you received was efficient and professional and that you would highly recommend us. We really appreciate the feedback, all the best, Vanessa
★★★★★ 5/5
GoogleGreat viewing with Christopher, was on time (and was kind enough to wait as I was running slightly late) and had an answer for all my questions. Process to book a viewing was clear and well managed.
João · 8 November 2024
Agent replied · 8 December 2024
Hi Joao, thank you for the wonderful review! I’m glad to hear Christopher made your viewing experience so smooth and accommodating. It’s great to know our process was clear and helpful, don’t hesitate to reach out if you have more questions!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleAt every stage of letting our property, we found the help and advice to be first class. We were also kept fully informed of progress during the process and are completely happy with the results.
Since then we cannot speak highly enough regarding the service we have had from Alex and the rest of the team. They have always been friendly and have dealt with any problems quickly and very efficiently.
David · 29 July 2022
Agent replied
Thanks so much for leaving such a positive review, we are so pleased you are happy with the quality of the advice and communication throughout the process! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleRichard was fantastic and was really helpful with any questions I had with any of the properties.
Samuel · 28 February 2023
Agent replied
Hi Samuel, good to hear that Richard was so helpful with your property search, thanks so much for the 5 Star Review. All the best, Vanessa
★★★★★ 5/5
GoogleKenya was lovely at showing me around the property I looked at. Highly recommend :)
Sai · 30 April 2023
Agent replied · 29 July 2023
Hi there, so pleased that you were happy with Kenya's service and would highly recommend us! All the best, Vanessa
★★★★★ 5/5
GoogleTime keeper she just arrived in time I did not even wait, so respectful and ready to help with everything i wanted to know, I can only say keep up the good work thank
Stanleytaurayi · 10 December 2024
Agent replied · 24 December 2024
Thank you for your wonderful feedback, Stanleytaurayi. It's great to hear how much you appreciated the punctuality, respect, and helpfulness shown during your experience. We'll strive to keep up the good work!
Dan Thorne
Sales Director, Gatekeepe
★★★★★ 5/5
GoogleShirley was punctual, welcoming and knowledgeable. A good viewing.
Ashley · 24 September 2023
Agent replied · 20 June 2024
Hello Ashley Young,
Thank you for sharing your positive experience with our Witney Team. We're delighted to hear that Shirley's punctuality, warm welcome, and knowledge made for a great viewing. Your feedback is appreciated, and we're here to assist you whenever needed. Thanks for choosing Gatekeeper!
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleReally friendly, very patient will all my questions and such!
Thanks Richard!
Alex · 29 June 2023
Agent replied · 29 July 2023
Hi Alex, thanks so much for the 5 Star Review, so pleased we were able to answer all your questions and help with your viewing. All the best with your property search, Vanessa
★★★★★ 5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Eniola · 21 June 2020
Agent replied · 20 June 2024
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Eniola · 28 April 2020
Agent replied
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleReally impressed by Daniel, he was very knowledgeable not only about this property but others that we had been to (With other agents). Knew the various areas of Swindon that we were interested in and spoke about all the positives of each. Took the time to understand what we were looking for. Pre-empted a number of the questions that we had regarding the property and surrounding area. He also pointed out features in the property that would have been easy to miss (e.g. Speakers) and made us feel very comfortable.
Kelly · 16 August 2020
Agent replied
Hi Kelly, thanks so much for your feedback regarding Daniel and the service he provided you with. Great to hear that not only was he knowledgeable about the property and the area but that he took the time to understand exactly what you were looking for. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleWe have worked with Gatekeeper for about 10 years and have always found them to be extremely efficient and helpful at a reasonable cost. Our current contacts include Lucy and Dan who do a great job.
Clive · 17 October 2024
Agent replied · 24 October 2024
Thank you for your loyal support over the past decade, Clive! I'm thrilled to hear that you find our team, including Lucy and myself, efficient and helpful. Your continued trust in us means a lot, and we look forward to serving you for many more years to come!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving.
They were generally pretty responsive to email and phone calls throughout the tenancy.
When leaving my flat they tried to charge me twice for the early checkout fee (£150). If I hadn't have asked them to double check this, I would have been out of pocket. Also the contents insurance they arranged they did not cancel/didn't make it clear to me that I was responsible for cancelling it so I paid for an additional month after moving out.
Overall not bad, I've dealt with much worse, but the checkout fee situation was sub-par.
Update:
Dropped to 1 star after a confrontational phone call asking for my feedback following my check out.
Griffith · 17 July 2020
Agent replied
Hi Griffith, many thanks for your comments, we will take the feedback and see what we can do to make sure this doesn't happen again, but I appreciate you taking the time to leave a review. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleI feel comfortable and happy with this agent. They are good and supportive and understand issues ... Its very good agency. Hannah has always taken care of our requests on time .. only suggestion i might leave is to open branch in Swindon I have to.travel all the way to Witney to get rental agreement and change it as well. If you have any one who can verify the docs in Swindon instead of tenant travelling to Witney will be really great !!
Chandra · 19 March 2020
Agent replied
Thanks so much for a 5 Star Rating! Much appreciated! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleDan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very easy and I would definitely recommend to anybody.
Tom · 16 September 2018
Agent replied
Thank you for taking the time to give us your feedback. I'm pleased Dan has done a great job for you. Kind Regards Vanessa - Marketing Director
★★★★★ 5/5
GoogleShirley was lovely at my viewing! Thank you!
Maz · 19 August 2023
Agent replied · 26 August 2023
Hello Maz S,
Thank you for your 5-star review of our Witney Team. We're delighted to hear that Shirley's lovely assistance made your viewing experience enjoyable. Your feedback is appreciated, and we're here to assist you whenever needed.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleGreat communication and no hassle. Everything was well explained and the steps were very straight forward. Would highly recommend it.PositiveResponsiveness
Rhayanne · 21 June 2022
Agent replied · 20 June 2024
Hi Rhayanne, so pleased to hear that you would recommend us and that you received good communication and the process was hassle free! Kind Regards, Vanessa - Marketing Director
★★★★★ 1/5
GoogleReally poor property care team, seriously incompetent. A failure from start to finish really, the house wasn’t cleaned to a professional standard when we moved in, the landlords junk still left in the garage and Stanley blades dotted around the house left behind from the carpet fitters. Numerous appliances stopped working in 7 months, the gas job being one of them which took 6 weeks to replace due to the fact they “never received my emails”. I had proof they were sent but they still insisted they never received them. Upon moving out they have hammered me on my deposit for some very basic wear and tear and some paint marks that weren’t even me!! They also deducted money from me for things that weren’t clean when I moved in so I’m left them untouched. Unsurprisingly the check out report they send contains no photo’s only descriptions and heavy cost reductions from your deposit, I tried to dispute some and asked for proof of it being done before I moved in but instead they just submitted me a final offer email for exactly the same amount they tried to deduct in the first place. Also, they are still trying to charge renewal fees after June 2019. All in all a complete cowboy outfit, don’t waste your time.
Rob · 20 November 2019
Agent replied
Dear Rob, Thanks for leaving the feedback and I am so sorry that you remain unhappy with the service that we have delivered. It is always incredibly disappointing to get such poor feedback when we feel that we have worked so hard.
We have tried to get in touch with you several times to discuss your comments but unfortunately with no response.
We obviously disagree with your assessment of the issues during your time at the property but if you feel that it is something you want to discuss then I would love the opportunity to fully understand the issues that you have raised. Please feel free to call me or pop into the office whenever is convenient but if not, then may I wish you all the best in your future endeavours. Kind Regards, Vanessa - Marketing Director
★★★★★ 1/5
GoogleAvoid! Was a tenant at one of their properties. Just the change of tenancy took over a month due to their incompetency. The water pump was cycling which was keeping us awake, they (eventually) sorted out an engineer to come out whose advice was to turn it off when it wasn't needed!! These are just 2 of the many problems we encountered, add to that the astronomical fees and premium rate number if you ever need to actually get hold of them!
Dan · 16 September 2019
Agent replied
Hi Dan, so sorry to hear that you have experienced issues with your tenancy. Obviously I am disappointed with your feedback but I understand that Alex has been trying to get in touch to discuss the matter with you. Please feel free to call or email us or pop into the office for a chat so that we can resolve this for you. Kind Regards, Vanessa - Marketing Manager.
★★★★★ 5/5
GoogleThank you Kenya! You do a great job!
Inta · 8 July 2023
Agent replied · 29 July 2023
Hi Inta, thanks so much for the lovely comments for Kenya, she will be so pleased! All the best, Vanessa
★★★★★ 5/5
GoogleGreat service and Richard is very knowledgeable of local
properties highly recommend.
Sharon · 8 March 2023
Agent replied
Hi Sharon, lovely to hear that you had great service, Richard was knowledgeable and you would recommend us! All the best, Vanessa
★★★★★ 1/5
GoogleAvoid....... was a tenant for over a year in a property they said they have managed for over 10 years and had never had a damp problem you could tell this was a lie from the day we moved in... we complained loads about it every time but nothing done... I lost clothes and furniture to the damp in the end.. we used dehumidifier in the rooms but still this did not help as the windows had no ventilation so you would need to keep them open even in the winter. The carpets where disgusting when I moved in.. on check out we used a rug doctor the carpet looked better than when we moved in... but still I got charged for stains on the carpet that was already there... and trying to charge me for the damp.. absolute joke.... they dont care they dont really listen once you move in... we even glossed some windowsill due to being bad and yet I got charged for one that was left in the same way as when I moved in.... would avoid.... and I know am not the only one that suffered a damp problem in the area that I was in as we know someone else that rented from gatekeeper in the same place and they lost almost everything to damp....
Queen · 17 May 2019
Agent replied
Hi Steph, so sorry to hear that you have experienced issues with your tenancy. I am disappointed with your feedback but I understand that Lucy will be in touch to discuss the matter with you. In the meantime please feel free to call or email us or pop into the office for a chat so that we can resolve this for you. Kind Regards, Vanessa - Marketing Manager.
(May 19) Additional. I know that Lucy has been in contact with you and she is there anytime you need to pick up with her.
★★★★★ 3/5
GoogleWe arrived about 3 minutes early, assumed someone was waiting for us as windows were open. Rang bell, answered by painter who had 7ft ladder resting on stairs. He was unaware of our visit. He allowed me to use his phone to chase up the agent who was supposed to show us round. About 10 minutes after appointed time two young ladies arrived. When I mentioned the place was being decorated, they were unaware. We had to be very careful climbing the stairs due to the ladder. I assume one of the ladies who spoke with us was reasonably new at the job as she found the decorating paraphernalia around all rooms distracted her and need guidance from the other lady. The apartment was not ready for inspection because of the decorating and some of the temporary wiring added by the previous occupier had not been removed. This is something you will need to address with owners before arranging inspections of property.
Ian · 25 December 2023
★★★★★ 1/5
GoogleDefinatley the worst letting agents ivr ever had to deal with! Avoid at all costs! The only time you hear from them is when they use bullying tactics to get what they want. Only an automated system to call in emergencies which are not dealt with for weeks. The builders they do use are absolute cowboys (i guess this is gatekeeper trying to keep consistency with the service they provide). Their workers wrecked the house and made it un-liveable, reducing the poor landlord to tears! Landlords amd tennents best stay well clear in my opinion
Richard · 16 September 2018
Agent replied
Thank you for taking the time to leave us feedback. I am obviously very disappointed by your comments. However, I do not feel that this is a fair reflection of the situation. We have tried to make contact with you to try to better understand the situation and I would very much appreciate the opportunity to look into this further for you. As a local business if we have made mistakes then we need to acknowledge them, learn from them and most importantly try put them right from our customers point of view. Could you, therefore, please either call me at the office or email me on Vanessa@gatekeeper.co.uk I would very much appreciate any time you can spare.
Kind Regards - Vanessa, Director
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