Trusted Agent profile · Witney, Oxfordshire
Verified
★★★★★
865 reviews across 2 platforms
77 High Street, Witney, Oxfordshire, OX28 6JA
Gatekeeper's office in Witney, Oxfordshire, at 77 High Street, is rated 4.7 out of 5 across 865 reviews on two platforms, including 853 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
5/5
GoogleTaylor was very nice and warm and welcoming. She was very polite and funny.
Thank you, Nikita, for your review! We're delighted to hear that Taylor provided a warm and welcoming experience during your interaction. Your positive feedback is greatly appreciated, and we're here to assist with any further needs. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleI have dealt with Dan & Ben in the Swindon Branch and then Lucy in the central office about my tenancy application. All of the team have been very helpful and have explained every step in simple to understand detail. I am very impressed with all parties and the service so far. Thanks
I am pleased our expert teams have supported you. We really appreciate you taking the time to give us your feedback - Vanessa - Marketing Director
1/5
GoogleI am absolutely disgusted with the service we have had with Gatekeeper while renting with them for 9 months. It has been awful. Not only were we left without heating or hot water for over 5 days between November and December, I was then gaslighted over the phone by a member of their team, telling me I was threatening to withhold rent for our final 18 days at the property, when I had asked 3 times to be sent the figure of how much we owed for those last 18 days and they had failed to send me the figure - I wasn't withholding rent I just hadn't been told how much to pay. That member of staff was consistently rude over the phone, would mumble under their breath at the end of phone calls, was patronising to me and my partner and we feel it was because we are a young couple and first time renters (I have rented on my own before and never received such bad service). For example we both passed the credit checks but were told we still had to have a guarantor, which I feel was due to our age. On one occasion I caught footage of an employee affiliated with them unlocking our door and walking into our house without even knocking to see if we were home first. I had been home just a few minutes before showering. They have completely ruined our first time renting together. We had moved out before our tenancy ended due to having no hot water and heating, so went back to clean the property before we left our keys (we had cleaned once when we moved our belongings out so it would be clean for their viewings). Upon entering the house it smelt like urine, and I found they had used the toilet and not flushed it, making the house smell like stale urine whilst we were still paying for it. The lack of care they had for us is appalling. I would never rent from Gatekeepers again. If I could give them 0 stars I would. They are an unprofessional, overall bad company. Avoid at all costs.
Hi Niamh, I’m so sorry that you have not been happy with your experience with us. Thank you for taking the time to talk this situation through with me. As discussed your insurance policy does cover accidental damage for your landlord’s fixtures and fittings, so I have briefed the insurance company that you will be in touch to progress with your claim. I am disappointed that you remain unhappy with the service that you have received but if I can be of further assistance please do not hesitate to get in touch. Kind Regards, Phil Kendall
5/5
GoogleVery quick responses, was able to view the property the next day after enquiring. Clare, who showed us round, was very helpful and answered all our questions.
Thank you for your kind words! We’re so pleased Clare was able to help and that you had such a quick and smooth viewing experience. Best wishes, Dan Thorne | Sales Director
5/5
GoogleWe felt really blessed by this experience. There was no pressure, Richard made sure everything was explained clearly to us and we felt very comfortable asking questions and talking about concerns we had.
Hi Hope, so pleased that Richard looked after you during your viewing and you were made to feel comfortable. All the best with your move, Vanessa
5/5
GoogleI thought the process of renting would be a painful experience but from Kenya showing me round to David processing my application everything was handled professionally, keeping me informed at each stage and confirming to me that each stage had been completed or explaining to me what I needed to do. Would have no hesitation in recommending Gatekeepers services.
Thank you, Kevin, for sharing your experience! We're delighted to hear that Kenya and David provided you with professional service and made the rental process smooth and transparent. Your recommendation means a lot to us, and we're here to assist you further whenever needed. Don't hesitate to reach out if you have any questions or require assistance in the future. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleKenya was extremely helpful, informative and answered all the questions I had when being shown around the property. Thank you so much!
Dear Oliver Walsh, We're delighted to hear about your positive experience with Kenya and our Witney Team. Providing informative and helpful service is what we aim for, and it's wonderful to know we met your expectations. Thank you for taking the time to leave this review. Warm regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleTaylor was super helpful and answered all of our questions
Hi Catriona, Thank you for your positive feedback! I'm delighted to hear that Taylor was super helpful and answered all of your questions during the viewing. Please don't hesitate to contact us if you need any further assistance in your property search. Best regards, Dan Thorne Sales Director, Gatekeeper
1/5
GoogleCowboys who always side with the landlords; will inconveniently schedule checks to take pictures of the flat and be guaranteed to be pelted with a hefty bill at the end of the tenancy regardless of the state of the flat. The main reason for their 4.6 rating is because they hassle people should you leave a real review. Avoid if you’re a tenant, great for landlords - Tenant of 2 years
Hello Mr. Micson, Thank you for sharing your thoughts, and it's evident that these concerns still matter to you after three years as I can see that you have updated this recently. As the Sales Director, I'm here and would love to chat further about your experiences. Feel free to reach out whenever you're ready. Warm regards, Dan Thorne Sales Director
5/5
GoogleVery nice and clear communication viewing.
We’re pleased the communication during your viewing was clear and helpful. Best wishes, Dan Thorne | Sales Director
5/5
GoogleAlice was very polite and professional.
Thank you, Francis, for your feedback! We're delighted to hear that Alice was polite and professional during your interaction. If you need any further assistance, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleHazel was very professional, very responsive to any email I sent over. She was very friendly, ensured everything went as smoothly as possible. Would recommend to anyone looking to buy/rent.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kayleigh, lovely feedback to receive about Hazel, she will be so pleased that you found her friendly and professional. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery good friendly and right
Thank you for your feedback! We’re glad you found the service friendly and accurate, it’s always great to … More
5/5
GoogleVery helpful and professional, great communication with helping me to find a property, especially Kenya and Richard very responsive and keep you updated.
Hi Hayley, great feedback to receive regarding Kenya and Richard, so pleased that they were helpful and professional. All the best, Vanessa
5/5
GoogleRichard who showed us around a property in Witney was extremely helpful, friendly and informative! Really great experience and answered all the questions we had :)
Hi Roxanne, so pleased you had such a good experience on your viewing with Richard. Best of luck with your property search, Vanessa
5/5
GoogleAlice was lovely and answered all my questions.
Thank you for sharing your experience, Melanie. We're delighted to hear that Alice provided you with excellent service and addressed all your queries. Your satisfaction is our priority, and we look forward to assisting you further. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleTaylor was early for the appointment, informative and very helpful
Thank you, Danny Semaine, for your review! We're glad to hear that Taylor provided a positive experience by arriving early and being informative and helpful throughout your appointment. Ensuring our clients receive timely and informative assistance is a priority at Gatekeeper. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleHaving lived/rented generally globally in over 80 different properties in the last 80 years or so, I confirm my already recorded Conclusion elsewhere on this Company's website that my experience with them over 23/24 July 2022 based on the Witney office - Director Phil Kendall. The business is operated exceptionally wel, as atrue breath of fresh air in a business field often attracting very public adverse comments. It deserves fully the voluminous and growing acclaim from private individuals now reaching vast size elsewhere on the website. Keep up the Great Works, Messrs Gatekeepers - and please be terribly NOT to be come self-satisfied, thereby at immediate risk of losing your hard gained reoutation almost overnight. ! Tim A Sanders OBE
Thank you so much for taking the time to leave such detailed feedback. It makes such a difference to the whole team. We will continue to work hard and I hope that we can help you further. Vanessa
5/5
GoogleChristopher was very professional and honest during the property viewing. Thank you
Dear Kateryna, Thank you for your fantastic five-star review! We're thrilled to hear that Christopher provided you with professional and honest service during the property viewing. Your feedback is appreciated, and we're here to assist you further if needed. Don't hesitate to reach out anytime! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleThe 2 viewing I had yesterday went very smoothly. Kenya was early, prepared and able to answer my questions. Thank you!
Hi Imogen, thanks so much for your feedback, so pleased that Kenya offered great service on your viewing. All the best with your property search, Vanessa
5/5
GoogleVery helpful and gave lots of insight into the property
5/5
GoogleGreat service we had ,Shirley is a lovely person ,explained everything we needed to know .
Hi Catherine, Thank you for your kind words. We're thrilled to hear about your great experience with Shirley and our Witney Team. If you ever need further assistance or have more questions, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAmazing customer service really knew what she was talking about and gave descriptive replies to any questions I had
Thank you for your kind words! We’re delighted to hear you received such helpful and knowledgeable support, we’ll be sure to pass your feedback on to the team. Best wishes, Dan Thorne | Sales Director
5/5
GoogleShirley was very professional, knowledgeable about the property and helpful. An absolute pleasure to deal with, thank you.
Hi Jasmine Murphy, Thank you for the 5-star review. We're happy to hear that you found Shirley to be very professional, knowledgeable about the property, and helpful. It's great to know that dealing with her was an absolute pleasure. Thank you for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gatekeeper's Witney office has 865 reviews across two platforms: 853 on Google, 12 on View Agents.
Gatekeeper Witney is rated 4.7 out of 5 across all 865 reviews, and 4.7 out of 5 on Google from 853 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
Gatekeeper Witney, 77 High Street, Witney, Oxfordshire, OX28 6JA.
