5/5
Have met Claire before so was nice to be shown round be her.
Agent replied · 13 April 2026
We’re pleased to hear it was nice to be shown around by Claire again! She’ll be happy to hear your kind words. Best wishes, Dan Thorne | Sales Director
Trusted Agent profile · Witney, Oxfordshire
Verified
★★★★★
865 reviews across 2 platforms
77 High Street, Witney, Oxfordshire, OX28 6JA
Gatekeeper's office in Witney, Oxfordshire, at 77 High Street, is rated 4.7 out of 5 across 865 reviews on two platforms, including 853 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
5/5
Have met Claire before so was nice to be shown round be her.
We’re pleased to hear it was nice to be shown around by Claire again! She’ll be happy to hear your kind words. Best wishes, Dan Thorne | Sales Director
5/5
As a tenant of Gatekeeper I have been very impressed by all the communication and support I have received. Dan was excellent at my viewings even helped me to measure up. Lucy was excellent when going through the application and the other team members supported me when I had questions on day of move in. Painless and professional. Thanks,
I'm pleased to hear the team have supported you. I hope your move runs smoothly. Best wishes - Vanessa - Marketing Director
5/5
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a bit worried about selling my mothers property but it has been very simple and easy. I would definitely recommend Gatekeeper. I could not be more happy with the service I've received.
Thank you for your feedback Andrew. I am really happy that the team supported you during your house sale. Best Wishes, Vanessa - Marketing Director
5/5
Great showing round the property, was very friendly and inviting to us.
Thank you for your kind feedback, Monty. I’m really pleased to hear that you had a great viewing experience and felt welcomed during the visit. We really appreciate you taking the time to leave a review. Kenya Ferguson Gatekeeper
5/5
Clare was very kind and pacient
Thank you for your kind words, Hargaton. It’s wonderful to hear that Clare provided a patient and kind experience during your viewing. We’re proud to have her on our team and appreciate your feedback! Dan Thorne Sales Director, Gatekeeper
5/5
Taylor was very professional and knowledgeable. She answered all of my questions about the house and local amenities.
Thank you for your review, Naresh. I'm pleased to hear that Taylor's professionalism and knowledge met your expectations, and that she could answer all your questions about the house and local amenities. Best regards, Dan Thorne Sales Director Gatekeeper
1/5
We had a bad experience with this company as at the time their advertising was misleading and their timescales were unreasonable. They since seem to have changed their policies. I would advise prospective renters to know your rights as a tenant and not be pressured into any decisions. My impression was that landlords come first and the company was based primarily around serving the landlords needs -which of course most estate agents are - but as a tenant it's important to not feel rushed and misled.
Dear Mrs Walklett As one of the directors and founders of Gatekeeper, I wanted to personally extend my gratitude for sharing your feedback with us. We value your input, and your experience matters greatly to us. After receiving your review, I attempted to contact you via phone to discuss the specifics of your concerns and find a resolution. However, it seems that we may have missed each other, as I did not receive a response to my call. We have rectified the issue and now display the correct tenancy duration. Your input has been invaluable in ensuring a better experience for all tenants. The current rental market's demand has been exceptionally high, resulting in multiple applications for each property. Our intention is to be fair to all applicants by getting all the relevant information needed by the landlord. By presenting all applicant positions to the landlord, we aim to provide everyone with an equal opportunity to secure the property that best suits their needs. The timescales are a result of our keenness to avoid an applicant being disappointed in missing out on a property in a particularly pressured market. In light of your feedback, we have updated our communication guidelines to ensure that all prospective tenants receive clear and timely information throughout the application process. I am personally disheartened to learn that you feel we have favoured landlords over our tenants. Please know that, as founders, our vision has always been to be a supportive and unbiased agency for all our customers. We will continue to strive to strike the right balance between the interests of landlords and tenants. Once again, thank you for your candid feedback and I am sorry that the experience was not positive. We are determined to turn this into a positive learning experience and provide you and all our potential tenants with a more seamless and enjoyable journey in finding your new home. If you would still like to discuss the matter further, I look forward to speaking with you at your earliest convenience. You can contact me directly on 01865 920921 Phil Kendall
5/5
Thanks Dan. He was very kind and professional showing us one property today and explaining everything. Paulo
Thank you for your kind words! It was a pleasure assisting you with the property viewing. If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Thank you Kenya for being patient with me. I was getting lost and she cameout into in the cold just to direct me. It meant so much
Dear Thoko, Your feedback is much appreciated, and we're delighted to hear that Kenya went the extra mile to assist you. We're always here to help, so if you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
Jack was great showing me the property on 68 Hill Crescent. Very professional . Had all the info I needed. Arie
Dear Arie, Thank you for your positive review! We're thrilled to hear that Jack provided you with a professional and informative viewing experience. If you have any further questions or need assistance, feel free to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper
5/5
The whole team I deal with are always helpful. Alex has been so professional finding my second tenants. In doing so he quickly deals with concerns and proceedings and I feel confident with the whole team to manage my property well. I'd have no concerns at all recommending Gatekeeper to Landlords and Tenants alike.
Wow, thanks so much for your fantastic feedback on Alex and the team. I am so pleased that you have confidence in the whole Gatekeeper team and would recommend us. Kind Regards, Vanessa - Marketing Director
5/5
Kenya Ferguson, I just wanted to drop by and leave a comment to express my deepest appreciation for the exceptional service you provided during today's property showing in Witney. Your professionalism, knowledge, and attention to detail were truly outstanding. From the moment we connected, you were prompt in responding and accommodating to my schedule, which made the entire process effortless. Your friendly and enthusiastic demeanour throughout our interaction made me feel comfortable and valued as a client. I was thoroughly impressed by your comprehensive understanding of the property's features and the highlights of the neighbourhood. Your ability to answer all my questions with clarity and depth demonstrated your expertise in the real estate market. The way you matched my needs with the property you showed me was exceptional, and your attention to detail in highlighting its unique aspects was remarkable. I highly recommend your services to anyone in search of a knowledgeable and dedicated real estate agent in Oxfordshire. Your commitment to excellence and passion for assisting clients in finding their dream homes truly sets you apart. Once again, thank you for the exceptional service.
Hi Jaime, Wow, what amazing comments to receive on Kenya's service to you, thank you so much, she is so pleased that you found her to be professional, knowledgeable and helpful! All the best, Vanessa
5/5
Annabelle was friendly and sociable. Answered all the questions that I had.
Hi Linda, thanks so much for your kind comments, lovely to receive. All the best with your property search, Vanessa
5/5
Taylor was all smiles. Professional, on-time and was patient to show us around the property.
Hi Ikenna, Thank you for your review! I'm pleased to hear that Taylor provided a professional and patient service during your property viewing. We aim to ensure a positive and informative experience for all our clients. If you have any more questions or need further assistance, feel free to reach out to us. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Kenya was very efficient, courteous and informative when showing me around today. Thank you Kenya.
Thank you for your wonderful feedback. We're thrilled to hear that Kenya was efficient, courteous, and informative during your visit. Your kind words are greatly appreciated. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Kenya was very engaging and seemed extremely willing to listen and help. We have bought and sold a few properties and this made a refreshing change compared to other agents.
Hi Angela, we are delighted that you found Kenya to be so engaging and willing to listen and help! All the best with your property search, Vanessa
5/5
Had a couple of viewings with Shirley at Gatekeeper. The properties were well presented and Shirley was polite, helpful and knowledgeable about the properties and surrounding areas.
Hello Abhilasha Karunasagar, Thank you for your 5-star review of our Witney Team. We're happy to hear that you had a positive experience with Shirley during your viewings. It's great to know that the properties were well presented, and Shirley's polite, helpful, and knowledgeable assistance made the process smoother for you. Your feedback is valued, and we appreciate your kind words. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Very helpful answering any questions that were asked.
We’re glad to hear all your questions were answered and that you found the team helpful! Best wishes, Dan Thorne | Sales Director
5/5
Taylor was very friendly and helpful today when showing us around a property. Thank you!
Thank you for your review, Nathan. We're glad to hear that Taylor provided you with a friendly and helpful experience during the property viewing. Your satisfaction is important to us, and we appreciate your feedback. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
Annabel was exceptionally professional and courteous. She was quite helpful
Hi Buchi, thank you for your kind review! I’m pleased to hear that Annabel’s professionalism and courteous approach made a positive impression. We’re glad she could assist you so well. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Taylor was great - incredibly helpful and very informed about the property I was shown.
Thank you for your feedback, Susannah. I'm delighted to hear that Kenya provided you with such helpful assistance during your property viewings. We strive to ensure our clients are well-informed and supported throughout the process. If you have any further questions or need assistance, don't hesitate to reach out. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
I have said before how great paul is with showing us around the property. I have been doing quite a viewings with different agents and has had all really good experiences with Paul from Gatekeeper, in fact overall Gatekeeper has been amazing with keeping me in the loop all the way.
Thank you for your wonderful feedback, Angela. I’m so glad to hear that Paul has consistently provided you with excellent service during your viewings and that our team at Gatekeeper has kept you well-informed throughout the process. We truly appreciate your trust in us! Dan Thorne Sales Director, Gatekeeper
5/5
Fully recommend Gatekeeper Witney. Harriet and the team managed my house purchase wonderfully, returning phone calls and answering emails quickly, which took a lot of stress out of the processes. Very much a personal service, done with care.PositiveResponsiveness, Professionalism
Hi Karen, I am so pleased that you would recommend Harriet and the team for offering such good personal service in assisting you in your house purchase. Delighted we could help. Kind Regards, Vanessa - Marketing Director
5/5
Christopher was great, on time, answered all my questions and very helpful. Thank you.
Thank you, Madeeha, for your review! We're delighted to hear that Christopher provided excellent service, answering all your questions and being helpful throughout. We strive to ensure every client has a positive experience, and we're glad Christopher met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback! Best regards, Dan Thorne Sales Director Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gatekeeper's Witney office has 865 reviews across two platforms: 853 on Google, 12 on View Agents.
Gatekeeper Witney is rated 4.7 out of 5 across all 865 reviews, and 4.7 out of 5 on Google from 853 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
Gatekeeper Witney, 77 High Street, Witney, Oxfordshire, OX28 6JA.