Trusted Agent profile · Witney, Oxfordshire
Verified
★★★★★
865 reviews across 2 platforms
77 High Street, Witney, Oxfordshire, OX28 6JA
Gatekeeper's office in Witney, Oxfordshire, at 77 High Street, is rated 4.7 out of 5 across 865 reviews on two platforms, including 853 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
4/5
GoogleThe agent was very nice, polite & on time. Unfortunately the property wasn’t for us but absolutely no reflection on the agent.
Thank you for your kind feedback, Audrey! I’m glad to hear that our agent made a positive impression with their professionalism and punctuality. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleThank you to Ashley from Gatekeeper to making our moving home easy and smooth. Highly recommend, very helpful time.
Hi Joanna, Asheley will be so pleased to hear that you found her service to be helpful in your house move. Many thanks for leaving a 5 Star Review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleI liked the straightforward no hidden extras approach and the emphasis placed on finding the right tenant, not just any tenant. Dealing with a local office based in Witney offering good advice and great support. A very experienced team.
Dear Keith, Thank you for your glowing 5-star review! We're delighted to hear that you appreciated our straightforward approach, emphasis on finding the right tenant, and the support provided by our experienced Witney Team. Your positive feedback is greatly appreciated, and we're here to assist you further at Gatekeeper. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleDaniel was so very helpful to us,he showed us the properties and went out of the wY to help us.
Hi Arlina, so great to hear that Daniel went out of his way to help you. Thanks so much for leaving such lovely feedback. Kind Regards, Vanessa - Marketing Director
5/5
GoogleI had a very nice experience meeting with Annabel today she was very informative and answered my questions she is an asset to your company.
Hi Maureen, thank you for your wonderful feedback! I’m delighted to hear that Annabel provided such an informative and helpful experience. We’re proud to have her on our team and appreciate your kind words. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAnnabel showed me around the property I viewed today.She was extremely friendly and answered all of my questions, a very enjoyable experience.
Hi Joanne, Thank you for your positive feedback! I'm delighted to hear that Annabel made your property viewing enjoyable and provided you with all the information you needed. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI have lived in flat 13 Westbury Court for two years, every week I always clean it. house and I pay my house every month on time and date
Thank you, Erfina, for your review! We appreciate your feedback. If there's anything specific you'd like to share about your experience or any areas where we can improve, please feel free to let us know. We're here to ensure your satisfaction with our services. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleHad good meeting with Clare, such a nice lady, Strongly recommend gatekeeper to find your dream home.
Thank you, Simmy, for your kind review. It’s fantastic to hear that Clare provided such a positive experience during your meeting. We’re thrilled to have your recommendation! Dan Thorne Sales Director, Gatekeeper
5/5
GoogleThe welcome was excellent and the viewing was fast and straight to the point no time wasting. Richard showed in detail and explained everything that needed to be explained. The place is quite spacious and neat. . I like it . Good job Richard.
Hi Nyasha, so pleased that your viewing went well and Richard was helpful. All the best, Vanessa
5/5
GoogleI had a very pleasant experience with you viewing property in Witney. You obviously know what it's like to present a property, we appreciate your openness about all aspects of renting. I warmly recommend you. you are a 5 star agent.
Hello Mahmoud Jumaah, Thank you for your kind words and the 5-star review of our Witney Team. We're pleased to hear about your pleasant experience and that you appreciated our openness during the property viewing. Your recommendation means a lot to us, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleInformative, Professional, and full of Enthusiasm and Knowledge, Sam Mawson you are a true asset with Gatekeeper. .
Hi Chris, thank you for the fantastic feedback! I’m thrilled to hear that Sam’s professionalism, knowledge, and enthusiasm made such a positive impression. We’re proud to have him on our team, and I’ll be sure to pass along your kind words. Dan Thorne Sales Director, Gatekeeper
5/5
GoogleViewed some properties and staff at Gatekeepers have been very helpful. Richard has particularly stood out as most of my encounters were with him. Other staff I spoke to on phone at Gatekeepers have also been helping at the background, I know. I appreciate you all
Hi Francis, many thanks for your 5 Star Review, best of luck with your property search, Vanessa
5/5
GoogleThe reception of the the agent that walked us through the viewing process was very lovely kept a smile on her face and was very welcoming. She provided the necessary information and support that we required during the process.
Hi Prisca Mukanu, We're thrilled to hear about your positive experience with our Witney Team. It's wonderful that our agent's warm reception and support made the viewing process pleasant for you. Your feedback is valued, and we're here whenever you need assistance. Thank you for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAs a Landlord I cant speak highly enough of both the Swindon Team and the Head Office. I mange my property myself but they always give me great advice about the market and pricing for rent reviews etc and its easy to get deposits returned etc. The online Log In for Landlords lets me see the status of everything 24-7 which is great as I work shifts.
I appreciate you taking the time to give us your feedback Callum. We are very proud of our Landlords' LogIn portal, it's great to see you find it really useful. Rgds Vanessa - Marketing Director
5/5
GoogleFine viewing of coopers green bicester,good knowledge from agent and explanation of house.Possibly interested but have others interested in,but please keep me aware of any offers you receive so I can consider an offer myself.Thank you
Dear Richard, Thank you for your positive feedback, we appreciate your interest. If you have any further questions or need assistance, please feel free to get in touch. Best regards, Dan Thorne Sales Director at Gatekeeper
5/5
GoogleA very professional and relaxed approach which made us feel exceptionally at ease throughout selling our house.Kept us up to date at all times with good emails and calls.Never came across as pushy or rushed which was pleasant.The Move Manager team was excellent and backed up what the sales team did to get our offer agreed.Would highly recommend.
Hi David, thanks so much for your kind comments regarding the team being relaxed and friendly with good communication throughout your house sale. Kind Regards, Vanessa - Marketing Director
5/5
View AgentsViewings & New Tenancy
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The application process was really simple and Im moving in about a week which is great as start my new job mid Sept. Thanks Guys.
5/5
GoogleBrilliant service, highly recommend. Phil was friendly, efficient, Informative and on time for our viewing.
Hi Lisa, Thank you so much for leaving such a great recommendation and that Phil was on time, friendly and on time for your viewing! Kind Regards, Vanessa - Marketing Director
5/5
GoogleMy customer rep was friendly, professional and punctual. Took her time to give me detailed responses to all my questions. I will recommend Gatekeeper anytime everyday. 👍🏽👍🏽 …
Thank you, Richmond, for your feedback! We're thrilled to hear that your customer representative provided friendly, professional, and punctual service, ensuring all your questions were thoroughly addressed. Your recommendation means a lot to us, and we're here to assist you anytime you need our services. Don't hesitate to reach out if you have any further questions or require assistance. Best regards, Dan Thorne Sales Director Gatekeeper
5/5
GoogleAs a first time tenant I am very impressed with the service I have received. The viewing I completed were simple to book and the communication was excellent (by text and email). The payments I had to make were well explained and that helped me and my partner budget for what had to be paid and when. I am very impressed and would certainly recommend.
I am pleased to see you are happy with the communication and explanations of the team. We work hard to make things as simple as we can. Rgds, Vanessa - Marketing Director
5/5
GoogleGatekeeper Estate Agency in Madley Park, Witney have proved to be very efficient and supportive during my search and subsequent residence for the past 3 months in a rented property. They respond in a timely and courteous manner to any issues and for this I must commend Asheley for her communications which have kept me fully informed along each step.
Hi John, thanks so much for your lovely feedback, in particular about Asheley, it's very kind of you. I am so pleased that you have had a positive experience with us. Kind Regards, Vanessa - Marketing Director
1/5
GoogleVery unhelpful for us as tenants, after house falling through they also took £1000 from us! So leaving us homeless and a £1000 down and nothing to show for it! It seems they had no intention in giving us the property and were very unhelpful in finding ways to helps us get it! Seems they were only after the money and ripped us off big time!
We are very sorry to see this Natalie; of course we had every intention of letting the property to you and the property was taken off of the market to allow your application to progress. We would never explain the reason why your application had to be fallen through over the internet, however in different circumstances we would have gladly accepted you as a tenant. Your partner has spoken with one of our Directors in detail and we did offer several routes to enable you to take the property. It is just a shame that the information provided to both you and us was inaccurate and stopped you from being able to take your preferred route and proceed with the application. We do have to make application fees non-refundable as they cover work carried out by the team and fees charged to us by third party companies. We hope that you would agree that this is made clear throughout the application process. On a personal note, we never enjoy having to be the bearers of bad news, and in the vast majority of cases things go very smoothly - we are definitely not out to rip anyone off, just to provide a fair service to all, while acting in the best interests of our clients.
1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us. When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year. We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc. Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all. Update:
5/5
GoogleDan was very friendly, and went out of his way to be helpful
Hi Gary, So pleased to hear that Dan was friendly and helpful, many thanks for the 5 Star Review - much appreciated! Kind Regards, Vanessa - Marketing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
