Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a Tenant of Gatekeeper I have been very impressed. The whole time I have been at the property about 3 years they have always looked after me and communicated very well.
The check out and deposit return process was swift and easy and very detailed. Both the central team and the local have team have been fantastic. Thank you all. Jane
Jane · 16 September 2019
Agent replied
Hi Jane, good to hear that you have been impressed with the way that the team have looked after you throughout your tenancy and with your check out. Thank you for your positive comments, Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleExcellent professional service by Clare keep it up 👍 regards shumaila …
M · 10 December 2024
Agent replied · 24 December 2024
Thank you for your kind words, Shumaila. It's great to hear that Clare provided you with excellent and professional service. We'll be sure to share your feedback with her!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving.
After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us.
When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year.
We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc.
Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all.
Update:
Jane · 16 August 2022
★★★★★ 5/5
GoogleThank she was very helpful and welcoming, allowed us to look at the house properly with no rush. I appreciate her warm welcome.
Farishta · 15 June 2024
Agent replied · 20 June 2024
Dear Farishta,
Thank you for your kind review! I'm glad to hear that our team member made your viewing experience pleasant and accommodating. We strive to ensure every client feels welcomed and comfortable during their property search. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 4/5
GoogleShe was very good well informed about the property and very knowledgeable in doing the job.
Tinashe · 3 October 2024
Agent replied · 24 October 2024
Thank you so much for your kind words, Tinashe. We're thrilled to hear that you found our team well-informed and knowledgeable.
Thanks,
Dan
★★★★★ 5/5
GoogleHave arranged a couple of viewings through Gatekeeper. They've been responsive to queries, but most usefully of all - their website includes the amount of space in a property, and they tend to know if pets are considered (or not).
Both things that are extremely relevant in my property search, as it makes it easy to rule out properties that would be unsuitable early on.
Ed · 30 July 2016
Agent replied
Thank you Ed for your kind feedback - we really appreciate you taking the time to leave a review for us and it's great to know that you've been pleased with your experience of Gatekeeper!
★★★★★ 5/5
GoogleOn a recent house viewing I was left very reassured that my health and safety were prior importance during these troubling times. Hazel took time to ensure all details of the house and local area were highlighted showing that it is important to the company that the customer leaves with a good impression.PositiveResponsiveness, Professionalism
Heidi · 24 August 2021
Agent replied
Hi there Heidi, thank you so much for leaving us a 5 Star Review, so pleased to hear that Hazel took the time to make sure you had everything you needed. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleI have rented property through many agents in my time and I have found Gatekeeper to be amongst the best.
The communication is good. Answers to enquiries is swift and If there are any items that crop up with the property they get them resolved with urgency.
Very impressed and happy to stay in my property for the long term.
Thanks,
Franny · 16 September 2019
Agent replied
Hi Franny, so kind of you to leave such great comments about your experience with Gatekeeper. Glad to hear you are being well looked after. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleTaylor showed us around today and was very welcoming, very helpful. We had a great experience doing the viewings with her.
Bill · 2 September 2025
★★★★★ 5/5
GoogleGatekeeper have been very professional in their approach with dealing with my requests and questions
I would recommend them to anyone looking to use their services.
Shandy · 23 March 2024
Agent replied · 20 June 2024
Hi Shandy,
Thank you for your kind words and recommendation! We're thrilled to hear that you found our Witney Team to be professional and helpful. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleI had a wonderful experience with TAY,her communication skill is perfect,her appearance speaks volumes,she is a good representative of Gatekeeper letting.
Shuaib · 24 June 2024
Agent replied · 23 August 2024
Thank you for your kind words, Shuaib! I'm delighted to hear that Taylor provided excellent communication and represented Gatekeeper so well. We're here to help if you need any further assistance.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleExcellent letting team everything gets taken care of, first class service.
Jeffrey · 1 December 2024
Agent replied · 8 December 2024
Thank you for your fantastic feedback, Mr. Way! I’m really pleased to hear that you feel we always offer first-class service and take care of everything for you. We’re always here to help with any future needs!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleAs a Landlord of many years I have to say I have seen most things that agents claim to offer.
Gatekeeper has stood firm against it commitments to me and also my tenants.
My property gets looked after, I get regular updates without being 'hounded' by less relevant information.
Things tick over very well.
Cant ask for more as a Landlord Really
Jenny · 16 September 2018
Agent replied
I am pleased you are happy with what we do. Thank you for taking the time to leave your comments. Rgds, Vanessa- Marketing Director
★★★★★ 5/5
GoogleGreat service from Gatekeeper- it was a shame the property was not right for me
Julie · 24 September 2024
Agent replied · 24 October 2024
Hi Julie,
Thank you for taking the time to leave a review. I'm glad to hear that your experience with Gatekeeper was positive. If you need any further assistance, don’t hesitate to reach out!
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleWell explained everything, and very nice person, had good meeting
Sarvesh · 1 December 2024
Agent replied · 8 December 2024
Thank you for your kind words, Sarvesh! I’m delighted to hear that you had a positive experience and found the meeting helpful and well-explained. If there’s anything else we can assist you with, don’t hesitate to reach out.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleI’m enjoying my house and the agency gatekeepers.
JohnPaul · 26 December 2024
Agent replied · 9 January 2025
Thank you, Mr. Onyeneke, for your kind review! It’s great to hear that you’re enjoying your home and happy with the service from Gatekeeper. If there’s anything more we can do to assist, don’t hesitate to reach out.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleI have never rented a property before and the team at gatekeeper are amazing!
Really helpful and nothing is ever an issue! I have had a couple of queries which was dealt with straight away!
The fact you are kept upto date with all the progress of the move is a real gem as you know where you are with stuff.
Paul · 30 July 2018
Agent replied
Thank you so much for taking the time to post your review, I am delighted to hear that your experience has been so positive and that the team have been helpful. We have worked really hard on our systems and processes so that everything goes as smoothly as possible for you! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleExcellent communication regarding the prompt reletting of my flat
Ray · 10 December 2024
Agent replied · 24 December 2024
Thank you, Ray, for your kind review. I'm delighted to see that you appreciate our prompt communication and that we made the reletting of the property efficient. Your feedback is greatly valued!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleMy wife and I were show around a property by Dan and Taylor. They were personable and knowledgeable about the property and vendor.
David · 21 April 2024
Agent replied · 20 June 2024
Hi David,
Thank you for your positive feedback! I'm delighted to hear that you had a great experience with myself and Taylor. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleGreat service and so helpful from start to moving into our new place.
Rodney · 3 October 2024
Agent replied · 24 October 2024
Thanks so much for the positive review, I know Kenya and Lucy are so pleased we managed to sell your house and help you into your new home. If you need us again at any point, please just call.
Thanks,
Dan Thorne
Sales Director
★★★★★ 5/5
GoogleGood friendly communication; it all works as it should
Peter · 1 December 2024
Agent replied · 8 December 2024
Thank you for your kind feedback, Peter! I’m glad to hear you’ve had such a positive experience with our friendly communication and smooth process. We’re always here to help whenever you need us.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 4/5
GoogleExcellent team of people! Moving made easy ! Great service
Jo · 16 September 2019
Agent replied
Many thanks for the 5 star review!! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleReally professional, Dan was perfect at every point. Thank you.
Andrian · 16 September 2019
Agent replied
Hi Andrian, great feedback on Dan - he will be pleased! Many thanks! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleAnnabel showed us round. Very punctual, polite, helpful and professional.
Alyson · 27 October 2024
Agent replied · 10 November 2024
Thank you, Alyson, for your kind words about your viewing with Annabel. We're delighted to hear her professionalism and helpfulness made a positive impression.
Dan Thorne
Sales Director, Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
