Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleQuick and nice viewing experience, Taylor answered all my questions. Thanks.
Aytaç · 21 May 2024
Agent replied · 20 June 2024
Thank you, Aytaç Aydoğdu, for your review! We're delighted to hear that you had a quick and pleasant viewing experience with Taylor, who ensured all your questions were answered. Providing informative and efficient service is our priority at Gatekeeper. If you have any further inquiries or need assistance, please don't hesitate to reach out. We appreciate your feedback!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleVery fast service and everything goes smoothly
Suraj · 24 July 2024
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review. We're glad to hear about your experience with Gatekeeper. Your feedback is valuable to us as we strive to provide excellent service.
Kind Regards,
Dan Thorne
Sales Director
★★★★★ 5/5
GoogleAbsolutely fantastic team. Very understanding of people's needs when it comes to finding a home. The staff are all friendly and easy to talk to and also very quick in responding and getting paperwork done. I am very happy to be renting with Gatekeeper. Thank your so much
Nicola · 16 September 2019
Agent replied
Hi Nicola, thanks so much for your positive comments on the Gatekeeper team. It's great to hear you found them friendly, easy to talk to as well as efficient in looking after you. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleVery helpful and had the answer for all questions
Anna · 17 June 2024
Agent replied · 20 June 2024
Thank you for your wonderful feedback! We're thrilled to hear that our service met your expectations and that you found our assistance helpful. If you have any more questions or need further assistance in the future, please feel free to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleYour professional approach made the viewing very smooth.
Ben · 2 September 2025
★★★★★ 5/5
GoogleShe is very good and also have a customer relationship behaviour. Good job to your team.
Funmi · 22 January 2024
Agent replied · 20 June 2024
Dear Funmi Adelowo,
Thank you for your 5-star review and positive comments about our Witney Team, particularly highlighting their customer relationship behavior. We appreciate your kind words and are pleased to hear about your satisfaction. If there's anything else we can do for you, please feel free to reach out. Your feedback is valuable to us.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleA really brilliant lesson in customer service, both Phil and Harriet have been so helpful and have got the job done in just a couple of days.
Can't speak highly enough of the team at Gatekeeper!
Simon · 18 April 2022
Agent replied
Hi Simon, what amazing feedback to receive, thank you so much. So pleased that both Phil and Harriet have been helpful and offered such great customer service for you. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleVery informative positive and friendly
Victoria · 2 August 2024
Agent replied · 23 August 2024
Hi Victoria, thank you for your wonderful review! We're thrilled to hear that you found our service informative, positive, and friendly. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleResponded to all my concerns and ready to be contacted incase I have any queries
Wanjiru · 22 January 2024
Agent replied · 20 June 2024
Dear Wanjiru Wachira,
Thank you for your 5-star review of our Witney Team. We appreciate your positive feedback. If there's anything specific you enjoyed about your experience or if you have additional comments, please feel free to share. We're here to assist you with any future needs.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 1/5
GoogleHorrible experience terrible company. Our fully furnished home which we let with gatekeeper was robbed of all our belongs by the exiting tenants. Gatekeeper didn't notify us of the situation for several days as they didn't do a sufficient inventory check . They said they always do inventory checks from memory and didn't notice till it was too late? When any responsibility for this was put on them we were threatened with the legal team and that we'd not retain the tenant's deposit. Awful company!
Georgina · 16 September 2018
★★★★★ 5/5
GoogleI have used gatekeeper for the last 8 years to find tenants for my rental property. I have found their service excellent and tenants have been found always within a couple weeks. I have recently switched to the fully managed service and so far again an excellent service.
Heather · 16 September 2018
Agent replied
Hi Heather, thank you so much for sharing your positive experience with the Gatekeeper Team, great to hear that you found the service to be consistently excellent over such a long period of time. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleAs a former landlord I can highly recommend Gatekeeper, for many reasons. Importantly rental is their primary focus, not an add on to sales.
Their quotes of rental com whilst not as high as other companies were actually better value when you take into account the whole package over a long-term rent. As a landlord I paid for full management, which unlike other providers is cheaper than part management, this is their quality control on repairs. The assumption being consistency in jobs as they use the same quality providers.
I had a few jobs needed (front door wouldn't lock, toilet constantly flushing, oven stopped working) and each time they used the same system. If it's below a set amount you have a presigned waiver to go ahead without need for consultation (£100). Above that the team give you costed options, send out an engineer, replace the appliance there and then, combination if the two, and then 3 costed option for alternate appliances if appropriate. The level and speed if communication worked for, and I'm a stickler for good comms! I'm happy to report bpnone of the repairs needed to be revisited.
If I were to be a landlord again I would definitely talk to Gatekeeper first, and have for all the reasons above been recommending them to potential renters also.
Good luck.
Sarah · 30 July 2018
★★★★★ 5/5
GoogleProfessional, helpful and friendly, well informed! Thank you
Andreea · 21 May 2024
Agent replied · 20 June 2024
Thank you, Andreea, for your review! We're pleased to hear you found our service professional, helpful, and friendly. Your feedback is much appreciated.
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
The Trusted AgentGreat work so far
Most of the time it's hard to provide feedback that moves from good to great, unless a problem arises that needs fixing however, in my experience, so far with Gatekeeper I can very much do so. The service has been excellent, the customer service is fantastic, friendly, considerate and genuine. Every contact has been great from start to finish. I had a problem with the boiler on move in day and the solution was quickly put in place. Despite the fix only being available on Monday, that's the Engineer (third party) not yourselves! But honestly, great work so far. Constructive feedback.
The gas meter location just needs to be put in the hints or pointers on the picture section sent (so I know where it is for topping up, also the bin location too). Other than those little things, it's been great and I will recommend yourselves to anyone I know both personally and commercially. Thank you kindly and I look forward to our relationship going forwards. Best regards,
Nick · 9 October 2017
★★★★★ 5/5
GoogleReally helpful and professional
Ziaulhaq · 24 July 2024
Agent replied · 23 August 2024
Thank you, Ziaulhaq, for your positive feedback! We're delighted to hear that you found our service helpful and professional. If you need any further assistance, please don't hesitate to get in touch.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 1/5
GoogleNever have a seen a more unprofessional company. Took us months to get our deposit back. Never forwarded any of our maintenance requests to the landlord. Even failed to uphold parts of the tenancy agreement (such as making sure smoke alarms worked).
Worst of all: they try to get you to discuss everything over the phone so there is no record of it. If you must use them: ALWAYS GET EVIDENCE IN EMAIL. If need evidence of how awful they are, just check the blatantly fabricated reviews on their website.
Bostvic · 16 September 2017
★★★★★ 1/5
GoogleBEWARE ALL TENANTS
These people charge the highest "administration" fees I have ever seen in my life as a renter so far, £300+ to open a tenancy, £100 at every renewal and £150 to leave, those are some damn expensive envelopes.
And for all that cash they are USELESS when you need help, they knew nothing about the property, not how the heating works or the alarm, or which electric meter is mine.
And yes they will tear into your deposit for Limescale and Dust.
Yes tenancy is slavery these days, but these Crooks took it to a new level, Scum.
Matt · 16 September 2017
★★★★★ 5/5
GoogleGatekeeper have been fantastic for me and my family. Very easy to book a viewing online and they helped us select a few properties to view when we recieved a call back. At the viewing we felt like we had plenty of time and had all our questions answered for us. The application lroccess was extremely quick compared to other properties in the past. We had finished our application and secured the property and our credit checks in the same day. The property care team have been fantastic too. Always available and workmen have come out if we have had a problem. I sill definately be looking with Gatekeeper when we choose to move again. Thanks to all of you!
Nathan · 16 September 2017
★★★★★ 4/5
GoogleFriendly staff, any problems easily resolved, recommended.
Had a few issues when first setting up the rental contract, BUT no issues since.
Would have given 5 stars, BUT having to call a 0871 number to contact them is a little annoying... ( i email )
Jay · 16 September 2019
Agent replied
Hi Jay, thanks so much for recommending us on your review, we really appreciate it. I perfectly understand your comments regarding the 0871 contact number, it is something we are looking at. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleReally wish i could afford the house as the services i got from gatekeepers was awesome, from my showing interest in the house till i viewed the place. You guy are doing great. Will definitely contact you in future when i need a house again.
Queen · 16 September 2019
Agent replied
Lovely feedback to receive, thank you so much and best of luck in your house search!! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleIt's rare that you come across standout service like Gatekeeper. I have only recently started my tenancy but in every single way the experience has been so much better than with the previous agency. 'share and care' type approach. Gate keeper earns my highest recommendation.
Dawid · 16 September 2019
Agent replied
Hi Dawid, thanks so much for leaving such a positive review, the team really appreciate your comments and it is great to hear that you would highly recommend us. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleShe guided me so well. I am very satisfied with the agent. Thank you
Manank · 28 May 2025
★★★★★ 5/5
GoogleLovely lady, very polite. Many thanks for your help.
Carly · 21 April 2024
Agent replied · 20 June 2024
Thank you, Carly, for your review! We're glad to hear that you had a positive experience with our team member. Providing polite and helpful service is important to us at Gatekeeper. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleSeamless experience dealing with Gatekeeper. Booked a viewing over the phone with ease, and when we arrived were given a superb tour of the property.
Hopefully the next stages of putting in an offer (and beyond) are just as great.
Mark · 24 February 2021
Agent replied
Hi Mark, many thanks for the positive feedback, hope all goes well with your next steps. Kind Regards, Vanessa - Marketing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
