Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBEWARE ALL TENANTS
These people charge the highest "administration" fees I have ever seen in my life as a renter so far, £300+ to open a tenancy, £100 at every renewal and £150 to leave, those are some damn expensive envelopes.
And for all that cash they are USELESS when you need help, they knew nothing about the property, not how the heating works or the alarm, or which electric meter is mine.
And yes they will tear into your deposit for Limescale and Dust.
Yes tenancy is slavery these days, but these Crooks took it to a new level, Scum.
Matt · 16 September 2017
★★★★★ 5/5
GoogleGatekeeper have been fantastic for me and my family. Very easy to book a viewing online and they helped us select a few properties to view when we recieved a call back. At the viewing we felt like we had plenty of time and had all our questions answered for us. The application lroccess was extremely quick compared to other properties in the past. We had finished our application and secured the property and our credit checks in the same day. The property care team have been fantastic too. Always available and workmen have come out if we have had a problem. I sill definately be looking with Gatekeeper when we choose to move again. Thanks to all of you!
Nathan · 16 September 2017
★★★★★ 5/5
GoogleShe guided me so well. I am very satisfied with the agent. Thank you
Manank · 28 May 2025
★★★★★ 4/5
GoogleFriendly staff, any problems easily resolved, recommended.
Had a few issues when first setting up the rental contract, BUT no issues since.
Would have given 5 stars, BUT having to call a 0871 number to contact them is a little annoying... ( i email )
Jay · 16 September 2019
Agent replied
Hi Jay, thanks so much for recommending us on your review, we really appreciate it. I perfectly understand your comments regarding the 0871 contact number, it is something we are looking at. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleReally wish i could afford the house as the services i got from gatekeepers was awesome, from my showing interest in the house till i viewed the place. You guy are doing great. Will definitely contact you in future when i need a house again.
Queen · 16 September 2019
Agent replied
Lovely feedback to receive, thank you so much and best of luck in your house search!! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleIt's rare that you come across standout service like Gatekeeper. I have only recently started my tenancy but in every single way the experience has been so much better than with the previous agency. 'share and care' type approach. Gate keeper earns my highest recommendation.
Dawid · 16 September 2019
Agent replied
Hi Dawid, thanks so much for leaving such a positive review, the team really appreciate your comments and it is great to hear that you would highly recommend us. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleLovely lady, very polite. Many thanks for your help.
Carly · 21 April 2024
Agent replied · 20 June 2024
Thank you, Carly, for your review! We're glad to hear that you had a positive experience with our team member. Providing polite and helpful service is important to us at Gatekeeper. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleSeamless experience dealing with Gatekeeper. Booked a viewing over the phone with ease, and when we arrived were given a superb tour of the property.
Hopefully the next stages of putting in an offer (and beyond) are just as great.
Mark · 24 February 2021
Agent replied
Hi Mark, many thanks for the positive feedback, hope all goes well with your next steps. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleI recently rented a property with Gatekeeper and both the local team and central support team were very supportive.
Answered all my questions quickly and in an informed manner.
Called me the day after I moved in to check everything was all OK
Cant be happier.
Carla · 16 September 2018
Agent replied
Many thanks for taking the time to give us your feedback, I am glad to hear that you felt supported and informed throughout your application. I hope you continue to be happy throughout your tenancy. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GooglePhil & Naomi sorted out my property Sale for me in the Aylesbury Branch.
The central team also supported my transaction and the handover was seamless.
I am selling off a few Buy-To-Let properties over the next few years and will certainly utilise their support again.
Paul · 16 September 2018
Agent replied
Thanks for your review and kind words Paul - we will be only to happy to support you again in the future - Vanessa - Marketing Director
★★★★★ 5/5
GoogleMat, Phil and all the team from Gatekeeper have made the sale of our property so seamless and effortless even though we live overseas. Excellent professional service, I would highly recommend them to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Perry · 24 August 2021
Agent replied
Hi Perry, delighted to hear that you would recommend Mat, Phil and all the team! It is good to know that the service they provided was professional and they were able to support the sale of your property without a hitch despite you not being in the country.
★★★★★ 5/5
GoogleI have had some really shocking experiences in the past but I have to say that Mat Symons has single handedly broke the mould in restoring my faith in dealing with estate agents. He has given me good, straight and sound advice on both the sales and letting services. His modern and forward thinking approach has also been exceptionally competitive and I would highly recommend using Gatekeeper. What impressed me even more, was the way he communicates, highly reliable and has YOUR interests at heart. Mat gets the job done and see's it through!! If you are struggling for time and need to know simple facts - "Don't use another Agent - Gatekeeper is the best".
Marc · 17 September 2015
★★★★★ 1/5
GoogleJust avoid gatekeeper all together. If I could post the pictures I have of the conditions of the flat my partner and I had been let, I would.NegativeResponsiveness, Quality, Professionalism, Value
Jack · 21 June 2022
Agent replied · 20 June 2024
Hi Jack, so sorry to see that you are unhappy with your experience with Gatekeeper. We really want everyone to be happy with the service that they have received so please do get in touch so that we can discuss and resolve any issues for you. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleQuick response. It was actually a good experience and always on time.
Catherine · 22 January 2024
Agent replied · 20 June 2024
Dear Catherine,
Thank you for your 5-star review. We're pleased to hear about your positive experience with our Witney Team, including their quick responses and punctuality. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleI've got an excellent customer service. Thank you very much 😊 …
Yevhenii · 22 January 2024
Agent replied · 20 June 2024
Dear Yevhenii Kolos,
Thank you for your fantastic 5-star review! We're thrilled to hear that you received excellent customer service from our Witney Team. Your satisfaction is our priority, and we appreciate your kind words.
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleI have used Gatekeeper as a landlord for 5 years and could not recommend them enough. I receive regular feedback from the inspections of the property so I have peace of mind. Always responsive when contacting them with any query. Would use again and again.
Caroline · 16 September 2018
Agent replied
Thanks Caroline for leaving such a positive review, so pleased to hear that you would recommend the team for the way they have been looking after you and your property over the last 5 years! Time flies! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleThe service was absolutely professional
Carsmer · 14 August 2025
★★★★★ 5/5
GoogleThe reception of Kenya who took us around was the best. Thanks for the service.
Nanyonjo · 24 October 2023
Agent replied · 20 June 2024
Dear Nanyonjo Julian,
We greatly appreciate your 5-star review and your kind words about Kenya from our Witney Team. Providing excellent service is what we aim for, and we're delighted to know that you had a positive experience. If you have any more questions or need further assistance, please feel free to get in touch.
Best regards,
Dan Thorne
Sales Director at Gatekeeper
★★★★★ 5/5
GoogleThe Gatekeeper's is a great agency. They take care of their tenants very well. Hannah and Lucy have been very understanding and supportive. They are approachable in nature, lovely people.
A big thank you to all the team at Gatekeeper's.
Alice · 29 July 2020
Agent replied
Hi Alice, thank you so much for your lovely comments, Hannah and Lucy will be so pleased with your feedback. I am glad to hear the team are all looking after you. Have a good Christmas, Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleGatekeeper Witney had definitely exceeded our expectations. They were very welcoming from the start and even with being in our property for a while now, we feel they are always helping us whenever they can. They have a very close knitted team.
Chloe · 21 October 2019
Agent replied
Hi Chloe, thanks so much for your lovely comments - Harriet and Phil are so pleased that you felt you were looked after throughout the process of finding a new home. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleProfessional, knowledgeable and polite.
Chris · 30 May 2024
Agent replied · 20 June 2024
Thank you for your feedback, Chris. We're delighted to hear that you found our team professional, knowledgeable, and polite. Your satisfaction is our priority, and we look forward to assisting you further.
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleThe service was very professional, thank you for the presentation of the property.
Darek · 4 May 2025
★★★★★ 5/5
GoogleExplain everything and have all the information ready. She was very polite and cheerful.
Charlotte · 24 October 2023
Agent replied · 20 June 2024
Dear Charlotte Baker,
Thank you for your wonderful review of our Witney Team. We're pleased to know that you found our team to be polite, cheerful, and well-prepared with all the necessary information. If you have any more questions or need assistance in the future, feel free to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleI am so pleased that Gatekeeper called me unexpectedly when a flat came available. I had been looking for ages for the right thing and this one was just right. I'm really looking forward to moving in. Thank you for thinking of me.
Ruth · 16 September 2018
Agent replied
Fantastic that this all came together for you - so pleased it all worked out. Many thanks for the review. Kind Regards, Vanessa - Marketing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
