Every review we hold for the Windsor office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookMy wife and I have had the pleasure of investing with Miss EVELYN JOSHUA and evaluating whether our investment is secure. Her professionalism and caring demeanor had us feeling like she is part of the family. she has an infectious bubbly personality that you just can't help but open up to her. We invest our capital with EVELYN and the returns and profits were very huge amount. On the first day of listing we were contacted by Miss EVELYN JOSHUA for some fast investment before our open eyes she surprised us forward to doing business with Miss EVELYN JOSHUA and her platform. If you want people working for you I highly recommend her good work. she is always at your service anytime, any day just contact her on viaWhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
Tyler · 30 October 2022
★★★★★ 5/5
GoogleExcellent service from Nicola Thornton and the sales team, selling my mother's flat after she moved into a care home. They did more than just find a buyer - were closely involved throughout the sales process, helping to address the buyer's questions and move swiftly to exchange and completion.
Rebecca · 16 August 2022
Agent replied
Thank you so much for your 5* review for our Windsor office. We are delighted to read that you received excellent service from Nicola Thornton and the sales team. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 2/5
GoogleWhile our issues eventually get fixed, it takes multiple reminders. I don't think the letting property managers communicate annual leave to delegate tasks. It has been pretty draining and time consuming trying to organize the fixing of any maintenance issues.
Dere · 5 February 2025
★★★★★ 5/5
FacebookMy wife and I have been landlords for many years. Caroline Scott has always provided us with excellent service - emails and phone calls answered quickly in a friendly but professional manner. Caroline also has an enviable rapport with local tradespeople so repairs can be effected quickly at a reasonable cost.The Frost Partnership has a very good reputation in the local area. Highly recommended.
John · 1 February 2018
Agent replied
Hi John, Thank you so much for taking the time to write this lovely 5* review. Your feedback is much appreciated. We will pass your message on to both Caroline and our senior management team. Best wishes to you and your wife.
★★★★★ 5/5
GoogleI recently moved to Windsor after finding a property through the Frost Partnership. I was under a tight timeline to move out of my old rented accommodation to a new place to live with my family, I wasn’t keen on renting again and was lucky …
Erlend · 8 October 2022
Agent replied
Many thanks for taking the time to write this 5* review for our Windsor Sales team. We are delighted to read that Nicola especially helped enormously to meet your timelines and provided a very professional service. We will pass your … More
★★★★★ 5/5
The Trusted AgentDenise Lane in your Windsor Office is a treasure.
The service received from the Windsor office and in particular from Denise Lane was of the highest standard, and she went well beyond her remit to help me in so many ways to sell my bungalow. I will never be able to thank her enough.
Sheila · 21 November 2018
★★★★★ 1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
Kara · 7 March 2022
★★★★★ 5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays
ẞøbèr · 7 April 2023
★★★★★ 1/5
FacebookThe way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
Bharat · 21 January 2022
★★★★★ 5/5
GoogleWe have recently let out our family home and couldn’t be more happy with the level of service we have received from Frost and more specifically Tracey. Super professional and helpful, nothing is too much trouble and we have every confidence …
Helen · 8 October 2022
Agent replied
Hi Helen
Thank you so much for taking the time to write this 5* review for our Windsor Lettings office. We are delighted to read that you couldn’t be more happy with the … More
★★★★★ 5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly.
All best wishes to you and yours and hope you have a Merry Christmas!
Rob
Rob · 16 November 2023
★★★★★ 1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Emily · 16 April 2017
Agent replied
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
★★★★★ 5/5
GoogleWe purchased a property through Windsor with Denise handling it, she was very proactive in pushing through the sale at all points and helping to get us what we needed as buyers.
Arron · 22 June 2023
Agent replied
Thank you so much for this fabulous 5* review for Denise from our Windsor Sales team. We are delighted to hear that she was very proactive in helping to get you what you needed as buyers. We will pass your comments on to her and also to our … More
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Ammad · 25 July 2021
Agent replied · 1 August 2023
Hi Andrew,
Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Andrew · 25 July 2021
Agent replied · 30 April 2023
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
★★★★★ 5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
LJ · 7 April 2023
★★★★★ 1/5
GoogleI went to Windsor branch couple of days ago to enquire about an investment property. Some pompous (I believe a manager) opened a door and before I even finished speaking he cut me off saying it’s not their property and shut the door in my …
Lukasz · 8 October 2021
Agent replied
We take all feedback seriously and would like to look into this. However, we have no contact details for you.
Please email your contact information to marketing@frostweb.co.uk and a manager will contact you.
Kind regards
★★★★★ 5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Paula · 10 February 2021
Agent replied
Hi Paula,
That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
Facebookdealt with Wendy, who was incredibly helpful
Luke · 24 October 2018
Agent replied
Hi Luke, Many thanks for your recommendation - much appreciated.
★★★★★ 5/5
GoogleA very efficient set up, with all meetings/viewings happening on schedule with no issues. Follow up questions and guidance through the entire process was hassle free, and nothing was too much trouble. Post a successful letting, further …
Neil · 8 October 2022
Agent replied
Hi Neil - Many thanks for taking the time to write this fantastic 5* review for Tracey from our Windsor Lettings office. We are delighted to hear that you were made to feel like a valued client at all times, and that all your questions were … More
★★★★★ 5/5
GoogleFrom the first meeting with Denise to then meeting Nicole, the service was excellent. They were both professional, yet friendly but not over the top. They were honest and genuine and made the whole process seamless and so so pleasant.
Dee · 22 June 2022
Agent replied · 24 June 2024
Hi Dee
Many thanks for taking the time to write this 5* review for our Windsor Sales team. We are delighted to read that they made the whole process seamless. … More
★★★★★ 5/5
The Trusted AgentLetting of a property
Karen has been outstanding in relation to showingand letting my property recently nothing was too much trouble and it progressed smoothly
I can’t recommend her highly enough very refreshing that someone does what they say they will
Cheryl · 12 June 2019
★★★★★ 5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
Karen · 6 November 2020
Agent replied
HI Karen,
Many thanks for taking the time to write this recommendation for Vicky.
We're delighted to read that she provided you with a professional, knowledgeable and responsive property service.
We will pass your comments on to Vicky and to our senior management team.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).
For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
