Every review we hold for the Windsor office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful service from Danielle…
Wonderful service from Danielle Sprenger
We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.
Mumtaz · 16 May 2024
★★★★★ 5/5
FacebookGreat experience finding my new flat. Thanks to Sophie for being so efficient and emailing me with details about the flat that matched what I was looking for. Would highly recommend.
Gill · 28 May 2021
Agent replied
Thank you for taking the time to write this recommendation Gill. We are delighted that you received a professional property service from Sophie, and will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleI have dealt with Tracey a few times. she knows her business inside out, looks for solutions to problems and does not talk nonsense.
Adrian · 22 June 2022
Agent replied · 14 June 2024
Many thanks, Adrian, for leaving this 5* review for Tracey in our Windsor Lettings team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotSinead at the Windsor branch is lovely
She is always hard working, helpful, professional and nothing is too much trouble. We were mislead by the property management team who left us in a bad situation but Sinead was diplomatic and tried her best to keep all parties happy. We are really grateful for her efforts and positivity throughout whats been a stressful time for us.
Evans · 12 March 2022
★★★★★ 5/5
FacebookHelpful and professional helping us patiently every step of the way. Jacqui Cuthbert was so empathetic and understanding of the emotions involved in selling a house. I would highly recommend the service they gave.
Sue · 7 August 2020
Agent replied · 30 April 2023
Hi Sue,
Many apologies for the delay in responding to your recommendation, but we have only just seen this.
Many thanks for taking the time to write this super review for Jacqui. We are delighted that you received an empathetic and professional property service during the sale of your property.
We will pass your comments on to Jacqui and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleHappy with the agency. Sinead was very helpful and the full process of me moving in was easy. Can't complain
Sabina · 14 November 2022
Agent replied
Many thanks for this fantastic 5* review for Sinead from our Windsor Lettings team. We are delighted to hear that Sinead was very helpful and that the whole process of moving in was easy. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent service from beginning to end for our company tenancy in Windsor. Karen and her team were helpful and professional dealing with our client's specific requirements. We would not hesitate to use Frost again.
Relocate · 22 June 2020
Agent replied
Hi Relocate UK
Many thanks for taking the time to write this 5* review for Karen and her team in our Windsor office. … More
★★★★★ 5/5
GoogleWe had a really positive experience finding our new home with Frost. Sinead was communicative, friendly and helpful throughout the process. Thank you!
Laura · 22 June 2022
Agent replied · 22 June 2026
Hi Laura
Thank you so much for your 5 star review for our Windsor Lettings office. We are so pleased to hear that you had a really positive experience finding your new … More
★★★★★ 5/5
FacebookExcellent service, made selling very easy - thank you so much Nicola
Deb · 21 February 2025
★★★★★ 5/5
GoogleComprehensive and efficient approach to finding and contracting tenancy meeting our needs
Mail · 23 August 2025
Agent replied · 8 October 2025
Many thanks for leaving this 5* Google review for our Windsor Lettings team, it is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookVery helpful, pleased with it, I wish
thank Alison for all her hard work, apart from all the delays that occurred, I still recommend them.
Nicu · 19 January 2022
Agent replied · 5 February 2025
Hi Nicu,
Many thanks for your recommendation and we will pass your thanks on to Alison.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFantastic service from Tom and Tracey, probably one of the best experiences I’ve had with an estate agency.
Alex · 13 June 2025
Agent replied · 13 June 2025
Hi Alex - Thank you so much for posting this 5 star Google review for our Windsor Lettings team and especially Tom and Tracey. We are so pleased to hear that it was one of the best experiences you’ve had with an estate agency. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleCheryl & Karen were both extremely helpful, they made the whole process as easy and as stress free as possible. I can’t thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Talia · 15 June 2021
Agent replied · 14 June 2024
Hi Talia,
Many thanks for your 5* review for Cheryl and Karen from our Windsor office.
We're delighted to read that they made the property process as easy and stress free as possible for you.
We will pass your comments on to both, and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleJust took over renting a property. Left for the weekend and got alerted by home security that someone entered with a key (clearly visible in video) - tried to call but nobody is available on the weekend. Does not make me feel safe or happy to leave the property unattended. Needs urgent attention but seems that can’t be done
Christian · 22 June 2023
Agent replied
I am sorry that you have felt the need to place a review concerning a situation that arose over the weekend. Having investigated the issues raised, whilst I can fully understand your frustration at not being able to get into your flat on … More
★★★★★ 1/5
GoogleWhilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property.
Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.
Brahim · 3 May 2020
Agent replied
Hi Brahim,
We are disappointed that our inventory services fell below your expectations and agree heavily furnished properties can cause issues. It is very hard for an inventory clerk to track down items that have been moved from their original position in the inventory. We did ask our client to remove items but she wanted them to stay.
The “non-disputed” part of your security deposit has been released and you should be in receipt of this. The disputed balance is likely to be passed to The Tenancy Deposit Scheme for independent adjudication as mutual agreement between you and the landlord is unlikely. We fully appreciate your frustration and will do what we can to bring this matter to a swift conclusion.
Kind regards
★★★★★ 5/5
GoogleWithout a doubt Karen and Jo from the lettings team in Windsor have been fabulous finding us two beautiful apartments. They are always so professional and constantly keeping us up to date with progress of both properties. They also both have a friendly down to earth persona which makes me feel comfortable working with them. With this in mind Frost lettings will always be a first stop in finding new properties for our ever expanding business.
I do hope they get the recognition they so well deserve !
Not forgetting lovely Pina in and all the other staff in property maintenance, admin and accounts.
Jilly and Sarah
Jill · 3 May 2020
Agent replied · 7 April 2023
Hi Jill
Thank you so much for taking the time to write this fabulous 5* review for Karen, Jo and all the team at the Windsor office.
We're delighted to read that they have provided you with a professional, prompt and informative lettings service, and that their professionalism means you will continue to use The Frost Partnership to expand your business.
We will pass your message on to all involved and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had a really positive experience finding our new home with Frost. Sinead was communicative, friendly and helpful throughout the process. Thank you!
Laura · 14 March 2022
Agent replied
Hi Laura
Thank you so much for your 5 star review for our Windsor Lettings office. We are so pleased to hear that you had a really positive experience finding your new home with Frost. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookLuke and Caroline were both very knowledgeable and very helpful in helping us to secure a very popular property! Excellent service! Highly recommend.
Joanna · 28 February 2022
Agent replied · 30 April 2023
Hi Joanna,
Thank you for taking the time to write this recommendation. We will pass your comments on to Luke and Caroline.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotHighly recommend!
As landlord and seller, I have been greatly helped by the teams at Frost in Surrey! Katie and Charlotte and their team members have been phenomenal at making the letting and sales process as smooth as possible for me. They have been patient and friendly which makes the partnership with them a really enjoyable experience. For that, I would recommend them highly!
Andrew · 13 December 2024
★★★★★ 5/5
GoogleWithout a doubt Karen and Jo from the lettings team in Windsor have been fabulous finding us two beautiful apartments. They are always so professional and constantly keeping us up to date with progress of both properties. They also both have a friendly down to earth persona which makes me feel comfortable working with them. With this in mind Frost lettings will always be a first stop in finding new properties for our ever expanding business.
I do hope they get the recognition they so well deserve !
Not forgetting lovely Pina in and all the other staff in property maintenance, admin and accounts.
Jilly and Sarah
Enchanted · 14 September 2019
Agent replied
Hi Jill
Thank you so much for taking the time to write this fabulous 5* review for Karen, Jo and all the team at the Windsor office.
We're delighted to read that they have provided you with a professional, prompt and informative lettings service, and that their professionalism means you will continue to use The Frost Partnership to expand your business.
We will pass your message on to all involved and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleCheryl & Karen were both extremely helpful, they made the whole process as easy and as stress free as possible. I can’t thank them enough!
T · 22 June 2021
Agent replied · 22 June 2026
Hi Talia,
Many thanks for your 5* review for Cheryl and Karen from our Windsor office.
We're delighted to read that they made the property process as easy and stress … More
★★★★★ 5/5
FacebookI recently purchased a property through the Frost Partnership and I couldn't recommend them enough. My husband and I were looking for a property for over a year and throughout this time Anthony, the agent at Frost who we dealt with, was extremely professional, reliable and gave us what felt like a personalised service. If I were to purchase or sell a property in the future I would happily choose Frost again.
Saloni · 29 June 2021
Agent replied · 30 April 2023
Hi Saloni,
Thank you so much for taking the time to write this fabulous review for Anthony and his team. We are delighted to read that he provided you with an extremely professional and personal property service and that you wouldn't hesitate to recommend The Frost Partnership in the future.
Wishing you every happiness in your new home!
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
FacebookI would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money
I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost
John frost you must be so proud of your incapable staff
Andy · 10 February 2021
Agent replied
Hi Andy, Please can you email details of the problem and your full contact information to marketing@frostweb.co.uk so that we can investigate this matter.
Kind regards
★★★★★ 5/5
FacebookI can recommend Frosts totally they are friendly and very efficient keeping in touch all the time I can’t praise them enough.
Jenny · 16 August 2021
Agent replied · 30 April 2023
Hi Jenny,
Thank you so much for taking the time to write this glowing recommendation.
Best wishes from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
